Amsterdam • 2 February 2016

ING profile

4Q/FY2016

• ING is a global financial institution with a strong European

base, offering banking services through its operating

company ING Bank. The purpose of ING Bank is empowering

people to stay a step ahead in life and in business. ING

Bank’s more than 51,000 employees offer retail and

wholesale banking services to customers in over 40

countries.

• ING Group shares are listed on the exchanges of

Amsterdam (INGA NA, INGA.AS), Brussels and on the New

York Stock Exchange (ADRs: ING US, ING.N).

About ING

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• Sustainability forms an integral part of ING’s corporate

strategy, which is evidenced by ING Group shares being

included in the FTSE4Good index and in the Dow Jones

Sustainability Index (Europe and World), where ING is among

the leaders in the Banks industry group.

• As at end-2016, ING serves more than 35 million customers.

More detailed information can be found on ING.com.

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Let’s take a moment and look back at the quarter and the year

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Let’s take a moment and look back at the quarter and the year

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Let’s take a moment and look back at the quarter and the year

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Let’s take a moment and look back at the quarter and the year

Our purpose

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We believe all sustainable progress is driven by people with the imagination and determination to improve their future and the futures of those around them.

We empower people and organisations to realise their own vision for a better future –however modest or grand.

Empowering people to stay a step ahead in life and in business

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ING Bank’s Think Forward strategy

Creating a differentiating customer experience

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• Earn the primary relationship

• Develop analytics skills to understand our customers better

• Increase the pace of innovation to better serve customer needs

• Think beyond traditional banking to develop new services and business models

Clear and easy

• Clear products• Plain language• Fair prices• Simple processes

Anytime, anywhere• Mobile first• Omni-channel experience• Advice when needed

Empower• Personalised interfaces• Insightful tools• Tailored offers

Keep getting better • Continuous improvement• Setting the standard in service

Our enablers

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ING Bank’s strategy aims to create a differentiating customer experience by simplifying and streamlining our organisation, by further striving for operational excellence, by enhancing the performance culture within our company, and by expanding our lending capabilities.

Simplify and streamline • We need to be agile, with short reporting lines and with the right people empowered to make important decisions quickly.

Operational excellence • We need to set clear operational excellence benchmarks and measure performance throughout the company.

Performance culture

• We need to excel at attracting and keeping the talented people we need to get us where we want to be.

Lending capabilities • We have strong savings gathering and lending capabilities, but savings and lending are not inbalance in many of our business units. To achieve balanced growth, we need to develop ourlending capabilities, particularly in areas such as consumer and SME lending.

Drive sustainable progress

As a bank that empowers customers and facilitates economic growth,

ING sees important opportunities to help society meet today’s

challenges successfully and to do so in a way that promotes social

progress and environmental protection. We believe in taking the long

view and in going beyond just mitigating harm - we want to drive

sustainable progress.

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Financial empowerment

Research clearly shows that many consumers feel challenged when

faced with making financial decisions. At ING we see an important role

that we can play in empowering our customers by giving them products,

services and tools that make it easier for them to handle their money

matters and help them make sounder financial decisions, now and for

the future.

Sustainable transitions

As a financial institution, we can play a role in enabling this transition by

financing change, sharing knowledge and using our influence. Business

value is at stake: if ING is to thrive in the future, we don’t only need to

manage our own direct and indirect impact—we also need to help

our clients address the risks and opportunities these environmental and

social challenges create. In other words, to future-proof our own

business, we need to help our clients future-proof theirs.

To succeed in this, ING’s

sustainability direction focuses

us on two themes that impact

our stakeholders and ING’s long-

term business performance:

financial empowerment and

sustainable transitions.

ING and Sustainability

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Disclaimer: Please note that ING Bank does not have a banking license in the US and is therefore not permitted to conduct banking activities in the US. Through its wholly-owned subsidiary ING Financial Holdings Corporation and its affiliates, ING offers a full array of wholesale financial products such as lending, corporate finance and a full range of financial markets products and services to its corporate and institutional clients.

ING’s worldwide presence Market LeadersNetherlands, Belgium, Luxembourg

• Leading retail and wholesale banks in the Benelux• Evolving into ‘direct-first’ banks• Improving operational excellence

ChallengersGermany, Austria, Spain, Italy, France, Australia, Czech Rep.• Leading ‘direct-first’ banks • Further integrating retail and wholesale banking capabilities• Broadening lending capabilities

Growth MarketsPoland, Romania, Turkey and our stakes in Asia

• Strong positions in fast-growing countries• Evolving into ‘direct-first’ banks• Developing digital leadership capabilities

Wholesale Banking network and global franchises• International network: more than 40 countries • Extensive international client base across all regions• Global franchises: Industry Lending and Financial Markets;

Trade Finance and Cash Management

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ING’s Wholesale Banking presence

Disclaimer: Please note that ING Bank does not have a banking license in the US and is therefore not permitted to conduct banking activities in the US. Through its wholly-owned subsidiary ING Financial Holdings Corporation and its affiliates, ING offers a full array of wholesale financial products such as lending, corporate finance and a full range of financial markets products and services to its corporate and institutional clients.

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CRO Wilfred Nagel

CEO Ralph Hamers

Vice-chairman & Head of MarketLeadersKoos Timmermans

Head of Challengers &Growth MarketsAris Bogdaneris

Head of WholesaleBankingIsabel Fernandez

COO / CTORoel Louwhoff

CFOPatrick Flynn

ING's Management Board Banking

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Related links• ing.com – find ING news, press releases, etc.• ingwb.com – about ING Wholesale Banking• view.ingwb.com – ING Wholesale Banking online magazine• Twitter – always up-to-date as a follower of the ING Group Twitter account• YouTube – watch the quarterly video with Ralph Hamers and more• ing.com/sustainability – ING Sustainability platform

Contact us - ING.Corporate.Communications@ing.com

Photo credits: Virad Patel (cover photo), Shop Around illustrations