Modeling HR and OD

Best Practices

Our PQA Journey

ORGANIZATIONAL PROFILE

• 2nd class city in the Province of

Batangas

• Land area: 10,716ha comprising

of 48 barangays

• Population: 148,931

• Became a city on March 10, 2001

The city proper is located on the southeastern border

of the city and is traversed by the Pres. J. P. Laurel

Highway linking Tanauan to Manila on the north for

about 64 kilometers to the north and is accessible via

the South Luzon Expressway, and to Batangas City 45

kilometers to the south by means of the STAR Tollway.

56.99

34.23

2.1 2.47

2.26 1.95

Local Business Tax IRA

Share from National Taxes Business & Service Income

Income from Economic Enterprise Other Income

• 33 departments and offices

5 GOVERNANCE AREAS:

1. Economic Sector

2. Social Sector

3. Institutional Sector

4. Infrastructure Sector

5. Environment Sector

OUR PQA JOURNEY

Philippine Quality Award (PQA) Application Development Course for LGU Tanauan City

(April 29 – May 2, 2013)

Philippine Quality Award Assessor's Preparatory Course (July 14, 2014 – July 18, 2014)

Creation of PQA Technical Working Group (January 20, 2015)

Distribution of Pre-Work Assignment (February 11, 2015)

PQA Application Writing Writeshop (February 18-20, 2015)

Data gathering, meetings by category/team, consultation with in-house

assessors (February 23, 2015 onwards)

Submission of Eligibility Form (March 27, 2015)

Series of consultations, document review, and document enhancement (March 13-April 30)

Document review and validation by in-house assessors (May 4-15, 2015)

Finalization and Submission of Documents (May 18-27, 2015)

Onsite Visit (August 11-12, 2015)

Presentation of Feedback Report to Top Management and Department

Heads (February 15, 2016)

2017 Recognition at DTI 2018 Awarding at Malacanang

BEST PRACTICES

QUALITY MANAGEMENT SYSTEM

IMPLEMENTATION

• Initially certified in 3 core business processes in 2011

(ISO 9001:2008)

• Expanded it’s scope in the succeeding years

• 2012 – 6 core processes

• 2014 – 8 core processes

• 2015 – 16 core processes

TOTAL OF 33 CORE BUSINESS PROCESSES

CERTIFIED TO ISO 9001:2008! (NOW ISO 9001:2015)

BENEFITS:

• Streamlined process and reduce requirements

• Processes are regularly measured as to its compliance to standard

• Measurement of citizen’s satisfaction

Customer-Focused Process Result

PRODUCTIVITY AND QUALITY TOOLS IMPLEMENTATION

5S

Suggestion Scheme (SS)

Work Improvement Team (WIT)

5S

• Being implemented since 2001

• Conduct of regular monthly hard 5S audit and spot soft 5S audit

• Ensures that environment is conducive to work

• Develops culture of productivity among the employees

• Best 5S implementing Office is being recognized during the Annual Awards

Ceremony

Suggestion Scheme (SS)

• Launched in 2001 to encourage employees to give ideas and suggestions for

improvement in the workplace

• Formation of SS Committee (education, promotion, review, evaluation)

• Best implemented suggestions are being recognized during the Annual

Awards Ceremony

Work Improvement Team (WIT)

• Launched in 2011 to systematically discuss problem, under a common

theme, and propose appropriate solution using various tools

• Guided by the PDCA principle

• Best Implemented Solution is being recognized during the Annual Awards

Ceremony

Relationship of P&Q Tools to PQA

Application:

• Membership in cross-functional team aids in employee engagement

• Encourages the development of a culture of organizational performance

• Supports employee safety in the workplace

TEAM PERCENTAGE of

DEPARTMENTS

PARTICIPATION

5S 100%

SS 100%

WIT 100%

Human

Resource

Needs

Performance

Measures

Goals Actual

Health No. of work

related

incidents

0% 0%

Safety No. of security

related incident

inside the CGT

premises

0% 0%

LESSONS LEARNED

LESSONS LEARNED

• Think outside the box.

• There is so much room for improvement.

• It can be done!

How does the PQA helped

Tanauan City?

• PQA provided a clear benchmark where Tanauan

is in terms of organizational excellence

• The PQA criteria used patterned after Malcom Baldridge Award of the United States

looks into the whole dimension of organizational effectiveness from leadership to

operations and allotting a separate criteria into the result. The criteria made us look into

our organization from a different perspective

• If we haven’t done the PQA, it would be easy for us to think that we are doing our best

considering the different award and recognition we are already reaping, but PQA shows

us that we can do more, and the Tanaueños deserved more

• PQA made us realize that we are on the right

track

• Having applied for the PQA and received the recognition for Level 1 affirmed that what we

are doing in the City Government of Tanauan is the right way to go. Recognition such as

this serves as a morale booster to our organization, a pat on the back saying “good job”

• PQA provided an actionable report as part of its

program

• After the PQA assessment we were provided with report per category, items such as our

strengths and opportunities for improvement. As an organization espousing continual

improvement, this helped us to move forward as the report was made by high caliber

assessors and confirmed by highly esteemed members of the Board of Judges. It’s like

having a consultant looked into our organization from an outsider’s point of view and

calling the shots as it is, an impartial assessors and judges

• The report given to us became our action items on our quest to be a better organization

• PQA brought pride and honor to our City

• Other organizations, mostly private industries, looked into us with higher

respect and admiration upon knowing that we are recognized in PQA since

they know how hard and what it takes to receive such recognition

• Other government agencies and LGUs aspire to be like us, we have become

a sort of inspiration for them that if a second class city in the province can

do it, so can they

Thank You!