Our mission is to support persons with disabilities and ... · PDF fileHilton Harrisburg and...

1150 Goodwill DriveHarrisburg, PA 17101General: 717.232.1831Toll Free: 800.432.GIVEBusiness Services: 717.525.6202

1048 N. Plum StreetLancaster, PA 17601717.394.0647

300 Welsh RoadBuilding 4, Suite 155Horsham, PA 19044215.653.7095

3001 St. Lawrence AvenueReading, PA 19606610.777.7875

Cressona Mall1544 Route 61 Highway SouthSuite #6133Pottsville, PA 17901570.385.6892

Letterkenny Army DepotBuilding 4, Wisconsin AvenueChambersburg, PA 17201717.261.1337 182 Engle RoadElizabethville, PA 17023717.896.8826

1901 Lehigh StreetAllentown, PA 18103610.904.6070

Clubhouse of Lehigh County1437 W. Gordon StreetAllentown, PA 18102610.433.9910

Berks County Morgantown 610.286.6676

Muhlenberg 610.921.8221

Robesonia 610.693.6014

St. Lawrence 484.525.4075

Shillington 610.777.5250

Bucks County Bensalem 215.638.1540

Langhorne 267.364.6038

Warminster 215.441.9185

Donation Centers Only Berwyn 610.644.2533

East Lincoln Hwy. Langhorne 267.364.6091

Chester County Exton 610.594.6949

Frazer 610.647.2740

Phoenixville 610.917.0095

Thorndale 610.384.3206

Cumberland County Lemoyne 717.737.6134

Mechanicsburg 717.635.2881

Dauphin County Elizabethville 717.896.8826

Cameron Street Harrisburg 717.232.5876

Allentown Blvd. Harrisburg 717.652.5030

Franklin County Chambersburg 717.267.0488

Lancaster County East Earl 717.445.6016

Elizabethtown 717.367.8830

Ephrata 717.733.7928

Willow Street 717.464.1858

Lincoln Highway East Lancaster 717.509.4015

Royersford Road Lancaster 717.396.6756

Donation Centers Only Oregon Pike, Lancaster Lititz 717.394.0647

Lebanon County Lebanon 717.272.7557

Palmyra 717.838.2137

Donation Center Only Hershey 717.232.1831

Lehigh County Lehigh Street, Allentown 610.904.6135

Tilghman Street, Allentown 610.391.9760

Fogelsville 610.398.2042

Mifflin County Burnham 717.248.3174

Montgomery County Montgomeryville Coming Soon

Royersford 610.948.4067

Northampton County Bethlehem 610.866.1778

Perry County Newport 717.567.3020

Schuylkill County Cressona Coming Soon

Snyder County Shamokin Dam 570.743.0041

York County Hanover 717.637.0397

Shrewsbury 717.227.4775

York 717.846.5780

Our mission is to support persons with disabilities and other barriers to independence in achieving their fullest potential as workers and as members of the broader community.

Stores & Donation CentersPrimary Service Locations

yourgoodwill.orgThis report was printed

on recycled paper.

Founder’s vision of providing a “hand-up rather than a hand-out.” As you look through this annual report, I hope you agree with us that our neighbors with disabilities and other barriers to independence are experiencing life-changing opportunities in our community. Ron Kratofil, President & CEO Anthony Byrne, Chair

Because of Goodwill, our neighbors who have disabilities or other barriers to independence have a place to: • Discover their strengths • Develop their vocational and personal skills • Find employment that allows them to experience the dignity of a paycheck and the power of work Founded by Methodist Minister Edgar J. Helms in 1902, Goodwill is an evolving and thriving not-for-profit and social enterprise. Helms rejected the idea of giving “things” to those in need because it was a process that lacked basic human dignity. Rather than giving away material things, Helms was inspired to use donated goods to fuel a social enterprise that created “opportunities” for individuals to discover their abilities and experience the dignity and power of work. Goodwill continues to deliver on the

To our community:

BOARD OF DIRECTORS Anthony Byrne, Chair; Harris Booker, Vice Chair; Brenda Kauffman, Vice Chair; Dennis J. McGee, Jr., Immediate Past Chair; Robert P. Blickley; Katie E. Clarke; Richard W. Conley; Timothy P. Hanlon; James Lowe; Theodore M. Niemczyk, Jr.; James Perano; Jane Pinkerton; Craig Schwartz; Chuck Wingate; Ron Kratofil, President & CEO

President & CEO Ron Kratofil (left) stands with Board Chair Anthony Byrne in the distribution center in Reading, PA.

Behind the Scenes

Each graphic presentation of “Because of Goodwill” throughout this report represents the handwriting of a different individual whose life has been transformed for the better through their relationship with Goodwill.

MISSION SERVICESGoodwill provides education and career services, job placement opportunities, post-employment support and personal development to individuals with disabilities and other barriers to independence. Individuals can achieve greater levels of self-sufficiency and economic success through Goodwill’s Mission Services. Goodwill programs strengthen communities and families and promote self-sufficiency and dignity for those we serve.

DONATED GOODS AND RETAILGoodwill utilizes its retail and donation centers to provide on-the-job training and employment to people with disabilities, people with disadvantages and others having barriers to finding employment. Revenue from the sale of donated goods goes directly toward supporting and growing critical community-based services and other employment-related supports.

BUSINESS SERVICESGoodwill creates paid employment experiences and job training opportunities for people with disabilities and other barriers to independence by providing contract work for commercial businesses, state and local government, and other community partners. These business service opportunities provide a variety of work experience and training environments in Goodwill facilities and in the community.

Programs And Services

Cheryl is learning job skills in the Mission in Retail Program (see page 9).

International Goodwill Keystone Area is a member of Goodwill Industries International (GII), a network of 165 independent, community- based organizations in the United States, Canada, and 13 other countries.

Goodwill Keystone AreaGoodwill Keystone Area serves 22 counties in Pennsylvania.

MissionTo support persons with disabilities and other barriers to independence in achieving their fullest potential as workers and as members of the broader community.

VisionA community where the talents and value of all people are celebrated.

PhilosophyGoodwill believes that work is, and will continue to be, a fundamental building block of community. Employment provides economic independence, as well as the secondary gains of preventing and minimizing other social problems. It empowers each person to develop a broader role within the community.

A map of our 22 PA county territory that is displayed in our lobbies.

Ms. Cheryl Anderson Mrs. Harry Armitage Mr. Andrew Arrington Ms. Julie Askins Ms. Barbara J. Baughman Mr. Thomas A. Beckley Mrs. Louise A. Bell Ms. Margaret Bellis Mr. Stephen Bender Ms. Clare K. Benz Mr. & Mrs. Franklin D. Beskid BL Companies, Inc. Ms. Jolene Bolinger Ms. Georgine Born Boscov’s Department Store, Inc. Ms. Suzanne Bourassa Ms. S. Elizabeth Boyle Ms. Janelle Brewer Mr. Melvin J. Brownold Ms. Kristy Carduff Ms. Patty Care Ms. Lucia Carlino Mr. Tim Carroll Ms. Vicki Cloos Ms. June Clougher Crowne Plaza Hotel Reading Computer Aid, Inc. Ms. Kathleen Conrad Costan’s Cleaning Mr. Armand Cruz Mr. Gregory Cunningham Mr. Darrell Dewar Mr. Michael A. Dillon Mr. John Downey Mr. Kenly Edmond Ms. Rebecca Ellwood Ms. Bonnie Eshelman/ReMax of Reading Mr. Bryan Evans Ms. Megan Fioretta Firehouse Subs Mrs. Leslie L. Fleig Flyway Excavating, Inc. Ms. Sharon D. Friese Mr. & Mrs. James Fulmer Galen Hall Restaurant and Golf Club Mr. & Mrs. Mike Garipoli Ms. Cheryl Garr Mr. Douglas L. Gibboney Mr. Craig Gibson Gipprich Jewelers Inc. Mr. Daniel Gonzalez Mr. & Mrs. Charles W. Goonrey Ms. Nancy Gordon Mr. Matthew Graham Groff Wood Products Ms. Peggy A. Grove Mr. David Groves Mr. Steven Gutzwiller Ms. Sugar E. Hackedorn Harrisburg Dairies, Inc. Mr. Don Haubert, Jr. Ms. Maxine Haynes Herr Foods, Inc.

Ms. Kathryn Hertzog Hilton Harrisburg and Towers Ms. Tonya Hollinger Holy Trinity Greek Orthodox Cathedral Mr. & Mrs. Chad Hotsko Mr. Ryan Huth Inn at Reading Karns Prime and Fancy Foods Ms. Annette Kaiser Mr. Frank Kasprowicz, Jr. Ms. Deborah Kearse Rev. Francis E. Kelly Mr. Michael Kerrigone Keystone Human Services Ms. Leanne Klein Ms. Annette Koll Mr. Charles Kopp Ms. Cheryl Kulp Mr. Kevin Lacey Land Displays Mr. Gregory Landis Mr. & Mrs. G. Michael Leader Ms. Michele Lefever Ms. Lorena F. Lemons Ms. Paulette Lewandowski Mr. Erick Lichty Line Systems, Inc. Ms. Patricia Mack Ms. Gamaira Maldonado Mr. Orlando Maldonado Mr. Dennis J. McGee Mr. Michael Meglathery Mr. Greg Melcher Ms. Gwen Merrell Mr. Philip Metzler Michael A Serluco Foundation Ms. Terry Michels Mr. Todd A. Milano Mr. & Mrs. Bill Mills Regan Mitchell Mr. Philip Moore Mr. Bruce Morris Mr. Richard E. Moser Mr. & Mrs. Sherill T. Moyer Ms. Heidi Mull Mr. & Mrs. Drew E. Myers, Jr. Mr. & Mrs. Irvin S. Naylor Mr. Russell Negley Mr. & Mrs. Albert A. Neilson Mr. Sam Nelson Ms. Dianne I. Nichols, Esq. Mr. Theodore M. Niemczyk, Jr. Mr. Ken Norman Dr. Pentti J. Nupponen Ms. Janet Oberholtzer Mr. & Mrs. H. David Padden Ms. Carol Pinkasavage Mr. & Mrs. Donald J. Plunkett Ms. Lynn Pyott Mr. & Mrs. William Quain Mr. Darrell Quance Reading Coffee Roasters Reading Metro Taxicab, Inc. Ms. Joyce Reynolds

Dr. Winston A Richards, Ph.D. Ms. Corina Richardson Mr. Rocco Rinaldi Ms. Deborah Rivera Ms. Christine Roggenbaum Ms. Jennifer K. Ross Rossello Solutions Ms. Pauline Rubendall Santander Arena Mr. & Mrs. Louis Santangelo Mr. Kevin Sassaman Ms. Darlene J. Scheib Mr. & Mrs. Carl W. Schleicher Mrs. Jennifer Schley Ms. Nancy Schreefer Ms. Sharon L. Schwab Ms. Jennifer Silbert Mr. & Mrs. Dean Simpson Ms. Ruth E. Smith Ms. Stacy Snyder Sorrelli Ms. Linda Speldos Mr. & Mrs. Reed S. Spiegel Ms. Vergie G. Spiker Mr. & Mrs. Laddie Springer St. Mary’s Catholic Club Ms. Kaitlyn Stamm Steve Moyer Subaru Mr. & Mrs. James Stoneback Mr. Lonnie Straw Ms. Adrianne Streiff Mr. & Mrs. William Suhring Sun Federal Credit Union Mr. & Mrs. Paul B. Supan, III The Juniata Valley Bank The Seven Trees Ms. Rebeca Torres Ms. Elaine Trinkl Ms. Angela S. Troutman Ms. Barbara Tucker United Concordia Utz Quality Foods, Inc. Ms. Emily Walker Ms. Maureen E. Walker Mr. Abdul Washington Mr. Matthew Watkins Mr. Robert A. Wert Ms. Linda Willis Mr. Chuck Wingate Wyomissing Optometric Ms. Patricia Zimmerman Goodwill makes every effort to ensure the accuracy of this list. We apologize if your name has been listed incorrectly or unintentionally omitted. If you have concerns regarding this list, call us at 1.800.432.4483 x.2017.

A copy of the official registration and financial information for Goodwill Keystone Area may be obtained from the PA Department of State by calling toll free within Pennsylvania at 1.800.732.0999. Registration does not imply endorsement.

Gifts and Pledges

This farm links the trainee farmer to real-world business. Trainees learn how to organically grow, harvest, and sell fruits and vegetables. Glenn is a trainee who works at this farm. He enjoys working outside, being with his friends at the farm, and takes pride in growing the crops. He said, “I like it when I get to meet our shareholders and they buy the fruits and vegetables that I grow.”

People can support this program by purchasing a share. Each week, from June to November, shareholders can come to the farm and select from the harvest.

Goodwill at Homefields Farm, a Community Supported Agriculture (CSA) program, produces more than 45 different fruits and vegetables while supporting people with disabilities.

Homefields, a non-profit organization, is the owner of a 23-acre farm in Lancaster County. Homefields is dedicated to creating new life options for people with disabilities, and the volunteer board raises funds to support both the vocational and residential programs on the farm property. In 2000, Goodwill joined Homefields in providing horticultural job opportunities for people with disabilities.

“I have great friends and a great job.”

Glenn is proud of the pumpkin

that he grew.

Farm Manager Scott Breneman (left) with

Glenn (right).

Your gift, small or large, is vitally important to our mission of assisting individuals in achieving independence and employability. In addition to this list, there are many who have contributed under $100 to our organization and hundreds of thousands of used goods donors who support Goodwill. All of the community’s donations make a difference and change lives.

$5,000+The Century FundEstate of Joe GandyJames T. Hambay FoundationFulton BankGoodwill Keystone Area Foundation Highmark Blue ShieldJeffrey J. and Mary E. Burdge Charitable TrustLB Smith Estate Foundation, Inc.LeTort Management & Trust CoThe Donald B. and Dorothy L. Stabler FoundationTents & EventsUnited Way of the Capital RegionW.S. Miller and Sons, Inc.

$1,000 - $4,999Mr. & Mrs. William H. Alexander Paul & Rose Anderson Bell Tower Salon Charles Furriers Allen & Katie Clarke Facilities Planners + Architects Inc. George M Leader Family Corp. Ms. Miriam Guest H.B. Alexander Foundation, Inc HealthAmerica Pennsylvania Inc Mrs. Louise Hepschmidt Home Sew Inc. Janney Montgomery Scott LLC Mrs. Brenda Kauffman Mr. & Mrs. Ronald A. Kratofil Mary Sachs Trust Mr. James M. Lowe Mr. Shawn McCoy Dennis & Marian McGee Mr. & Mrs. John McHenry McInroy-Sheffer People Trust Fund McNees Wallace & Nurick LLC Members 1st Federal Credit Union Mutual of America Life Insurance Co Chris Olinger Mr. and Mrs. Frank A Pinto, The Peter Allen House Paul A. Troutman Foundation Pennsylvania Automotive Association Foundation Mr. Jeffrey A. Savard StoudtAdvisors2

Strategic Sales Search The Hershey Company - United Way Campaign The M&T Charitable Foundation Say Cheese! Restaurant & Cheese The Joseph T and Helen M Simpson Foundation Mr. Alexander Tribendis The VF Foundation Wert Investing Consulting Group of Wells Fargo Advisors Mr. & Mrs. Ross Witcoski Mr. Merrill A. Yohe, Jr. $500 - $999Mr. Robert P. Blickley Blizzard’s Plumbing and Heating Brown Schultz Sheridan & Fritz (BSSF) Mr. Anthony Byrne Carpenter Technology Corporation Cat Country 96FM & WLEV 100.7 FM Mr. Richard W. Conley Mr. Daniel George GIANT Food Stores Mr. & Mrs. Robert Goodling Graphtech Mr. Timothy P. Hanlon Mr. & Mrs. Jacob E. Hershey Ms. Elida Hurtado Isaac’s Restaurant and Deli Lehigh Valley Signs & Service, Inc. M&T Bank Mr. & Mrs. Karl V. Matter Ms. Colleen McAuliffe Nauman Companies Mr. James Perano Ms. Jane Pinkerton Ms. Susan Soderberg Mr. & Mrs. Gregory Sutliff Mr. Randolph Trach Mr. David Trexler United Way of Lancaster Co. Utility Rates Analysts Ms. Stephanie Visi Viva Bistro & Tapas Lounge Mr. Chuck Wingate Mr. Thomas E. Wood, Esq. Ms. Manon B. Yeager $250 - $499Aladdin Mediterranean Restaurant Mr. Theo Bell Benchwarmers Coffee Bethlehem Orthodontics, P.C. Mr. Todd Bozes Mr. George R. Bricker Mr. Craig Brown Ms. Barbara Bruffey Ms. Tanya Burnhauser Ms. Patricia Burns Mr. & Mrs. Matthew Butler Central Penn Drywall, INC.

Mr. Daniel Cooper Mr. Gregory Cunningham Ms. Angelia R. Davis Mr. & Mrs. Wayne L. Dietrich Diversified Design Mr. Jason Elliott Ms. Julia Genery Mr. Zachary Geyer Ms. Jodie Glossick Good Eatz Green Cafe Ms. Maria Grill Mr. Stewart Gross Ms. Virginia Haase Ms. Margaret Hahn Ms. Patricia Harmer Hempt Bros., Inc. Justin Bortz Jewelers, LLC Lancaster Toyota Mazda Scion Mr. & Mrs. Barry Landis Ms. Rosanna Lindquist Mr. Richard Long Ms. Dorothy Lyet Mr. Kevin Maitre Mr. James Malin Ms. Bonnie McCarty Mr. Stan McCarty Ms. Laura MealiaMr. Blair Menefee Mi Casa Su Casa Cafe Mr. Christopher Milanek Ms. Sue Miller Dr. George R. Moffitt, Jr. Ms. Margaret M. Morris Ms. Kara Mowbray Ms. Corey Nelson Mr. Anthony Nofi Mr. & Mrs. Ronald E. Poorman Ms. Jennifer Radick Ms. Linda A. Rhoads Mr. Charles Ruhl, CPA Mr. Scott Shenk Ms. Brenda Shingle Ms. Sharon L. Schwab Mr. Craig Schwartz Mr. Travis Smith St. Anne’s Episcopal Church Mr. Joseph Stanley The Clutter Crew The Hall Foundation The Macaron Shop Sweet Street Desserts Ms. Lisa Thompson Mrs. Tracy A. Thompson Mr. Abdul Washington Mrs. Yelena Weaver Ms. Lori Zelesko $100 - $249Ms. Amanda Acuna Ms. Cari Adee Adelphi Realty Co. Mr. & Mrs. John M. Aichele

Gifts and Pledges - Thank you! Of $100 or more to Goodwill Keystone Area

The Grills learned about Goodwill’s Summer Youth Employment Program and thought it was a good fit for Zachary. This program gives young adults the chance to learn work and social skills while earning a paycheck. “It was uplifting for us to meet the program manager, Joyce Burkholder. She is wonderful and has a disability herself,” described Maria. Joyce taught Zachary that a person with a disability can have a job and be successful. She expressed, “As a parent, I am so grateful for Goodwill because it taught him communication and accountability. Learning that he could work was life-changing for Zachary.”

Stephen said, “We are blessed to have three boys and a close family.” Maria added, “We do our best to support Goodwill. Because of Goodwill, everyone matters.”

“Everyone matters.”

Grill Family. From Left to Right: Stephen, Zachary, Matthew, Joanne,

Joshua, Maria.

To support and raise funds for Goodwill, Maria Grill and her mother-in-law, Joanne, became models in the spring fundraiser, the

Goodwill Runway Show. The reason for their participation: Maria’s twin boys Zachary and Joshua, who both face the challenge of having a disability.

Maria and her husband Stephen raised Zachary and Joshua, now 19. They were born three months premature and weighed just 1.5 pounds each. Maria described, “It was heartbreaking for my husband and me to see our babies in those little glass boxes. But they have grown into young men and are a celebration of life.”

Zachary is legally blind and has Asperger’s Syndrome, and his twin brother Joshua has cerebral palsy. She noted, “As parents of children with disabilities, we are always looking for resources to help them grow and enjoy life. You want them to have opportunities.”

to them. They know that when their clothes no longer fit, they will be delivered to Goodwill. And they understand the Goodwill mission and know that they are helping to provide work opportunities to people facing obstacles.

WHAT DO YOU WANT PEOPLE TO KNOW ABOUT GOODWILL?I want people to know that although the term “Goodwill” has almost become a household name (like Kleenex or Coke) for donating gently used items, it is so much more. I hope they will choose to donate their items to Goodwill because they have come to realize that they are providing hope, dignity, purpose and a paycheck to “good” people that must overcome challenges every day.

Katie serves on the Goodwill Keystone Area Board and the fundraising committee for the event Goodwill Treasures.

WHY DO YOU SUPPORT GOODWILL?I strongly believe in the mission and believe it’s terribly under-recognized. Many people only know Goodwill as a place that collects donations or sells gently used items. People don’t understand how the stores provide the financial support for the training, educating and employment of so many people that face challenges.

HOW DO YOU TEACH YOUR CHILDREN THE IMPORTANCE OF DONATING AND HELPING OTHERS? My children are fortunate and they are very aware of that. My husband and I want them to understand the importance of helping others and we hope it becomes second nature

Katie Clarke, President, Letort Trust Goodwill supporter Katie Clarke with her husband Allen and sons Grady

(left) and Davis (right)

the PA Veterinary Laboratory Building and Pennsylvania Department of Transportation. Her supervisor Russell Negley noted, “We can count on Lavena, and she is always willing to help others.”

Her character, personal fortitude and work ethic that she exhibits while living and working with a disability caught the attention of her supervisor and peers. Lavena was recognized for her life and work accomplishments at the Nettie Mann Achievement Awards Dinner held by UniqueSource, formerly known as PIBH. Lavena said, “Because of Goodwill, I’m an award winner. It’s so important to me.”

Lavena took charge of her life. She participated in a Goodwill assessment program so she could gain a better understanding of her abilities, goals, and interests. Lavena noted, “I needed help with direction.” At the same time, she

completed her GED. She said, “Somebody gave me a chance and I kept going. People at Goodwill gave me guidance.”

After her assessment, she began in a Goodwill paid training program. She immediately showed people that she was a hard worker and overall, she wanted to do a good job. Because of Lavena’s accomplishments and work ethic, she graduated from the training program and was hired as a Goodwill employee. She works for a Goodwill Custodial Crew at

“I am anawardwinner.”

Lavena celebrates the feeling of

independence.

Named Funds and Grant Making Activity

The Dr. Claude E. Nichols, Jr. Memorial Endowment: A lasting tribute created by the Nichols family and the Goodwill Board of Directors to provide Goodwill mission services to individuals in the greater Harrisburg area.

The Gary McElwain Fund: A $4,369 grant for staff participation in the Goodwill Industries International Senior Leadership and the Executive Development Programs.

Eric N. Stein Retail Technology Fund: A $11,528 grant in support of the deployment of a new Point of Sales system in 38 Goodwill store locations.

Goodwill Keystone Area Family Strengthening Fund: A donor restricted fund to support the development and delivery of services to build greater economic independence for Goodwill employees and their families.

Raymond E. Evleth Charitable Trust: A $149,000 grant in support of mission services.

Unrestricted Fund Grants to Goodwill Keystone Area

Ticket to Work Program: A $16,000 grant. An outcome includes 88 people with severe disabilities who have become self-sufficient and no longer receive Supplemental Security Income (SSI) or Social Security Disability Insurance (SSDI) cash benefits.

Mission in Retail: A $55,000 grant. In its second year of services, the Mission in Retail Program provided job training to 130 students at 20 stores and donation centers within Goodwill Keystone Area. In this program, we served 30% more people than last year (778 to 1,014); and we increased the number of clients hired in stores from 38 to 65.

Employee and Family Strengthening Program (E&FS): A $61,025 grant. The E&FS Program assists employees and their families with support that focuses on optimal health, financial stability, and personal growth and professional development.

The Goodwill Keystone Area Foundation provides support for innovative services for individuals with disabilities and other barriers to independence, helping them reach their fullest potential as workers and as members of the broader community. The Foundation seeks financial resources for services provided by Goodwill Keystone Area and similar non-profit organizations throughout 22 counties in Pennsylvania.

FOUNDATION BOARD OF DIRECTORS Marion C. Alexander, Chair; Thomas E. Wood, Vice Chair; William H. Alexander; Harris T. Booker, Jr.;Rosemary Browne; Lori El Shanti; Timothy P. Hanlon;Barry R. Landis; Ken Norman; Frank Pinto; Kathleen A. Smarilli; Merrill A. Yohe, Jr., Ex-officio; Ron Kratofil, President and CEO

Statement of Foundation Financial PositionInvestments $6,505,249

Beneficial Interest in Perpetual Trust $3,227,675

Other $172,022

Total Assets $9,904,946

Current Liabilities $69,339

Net Assets Unrestricted $6,315,754

Temp. Restricted $252,101

Perm. Restricted $3,267,752

Total Liabilities & Net Assets $9,904,946

Stores received new point of sales systems supported in part by the Foundation’s Eric N. Stein

Retail Technology Fund.

Goodwill Services, Inc. provides paid employment experiences and job placement opportunities for individuals with several disabilities through participation in the AbilityOne federal contract program.

Some of our customers include: DECCO Mechanicsburg Veteran’s Affairs Administration General Services Administration 99th Regional Support Command United States Army

Proglobal, LLC Rodale International School Specialty Schuylkill Chamber of Commerce Second Harvest Food Bank SIMCO Stauffers of Kissel Hill The Lehigh Group Valley Extrusions Victaulic Corporation of America Weaver Associates

Goodwill Cartridge Service collects empty laser cartridges to remanufacture. Each cartridge is remanufactured one at a time by trained, experienced technicians and tested for print quality before it leaves our facility. All of our cartridges are 100% guaranteed. Goodwill cartridges are Standardized Test Methods Committee Certified.

Some of our customers include: State Farm Insurance Dental Health Services Goodman & Co. Linsey Eye Care Mohammed Shakil Pottsville EMS Roy Ashman S.R. Sloan Schuylkill Chamber of Commerce Klinger & Stehr American Surgical Supply

CUSTODIAL

CARTRIDGE

Goodwill Custodial Service is a convenient and reliable commercial cleaning service for offices and other work facilities.

Some of our customers include: Salisbury Behavioral Health Center, Inc. PA Department of Agriculture PA Department of Transportation PA Department of Labor

SHREDDING LABOR FULFILLMENTAND DIRECT MAIL

Goodwill Labor Fulfillment and Direct Mail is a reliable source of employment resources for direct mail and high volume assembling and packaging at your facility.

Some of our customers include: Air Products & Chemicals Airlite Plastics, Co. Allen Organ Company Allflex Packaging Products, Inc. American Surgical Supply Amerisource Bergen Armstrong World Industries, Inc. ASGCO Manufacturing, Inc. Ashland Technologies Bethlehem Apparatus Co., Inc. Bosch Rexroth Corporation Crayola LLC Dayton Parts, Inc. Direct Learning Systems East Penn Manufacturing Co., Inc. Fit International Good Shepherd Rehabilitation Network Groff Tractor & Equipment Home Sew, Newark Dressmaker, Inc.Hospital Central Services Coop IBM Corporation Just Born Keystone Industries Klunk & Millan Advertising Kraft General Foods, Lehigh Valley LANTA Bus Company Lehigh Carbon Community College Loew-Cornell, LLC McCann School of Business National Novelty Brush Olson Technologies, Inc. Onetoone Orasure Technologies, Inc. Phoenix Contact PPL Primitives By Kathy

Goodwill Shredding Service is certified by the National Association of Information Destruction, a member of the Secure Document Alliance, and HIPAA compliant. We shred documents in our secure facility in Harrisburg, PA. Some of our customers include: Agricultural Veterinary Associates Allstate Insurance Apex Tool Group Beard Miller Company Brenner Family Chrysler Jeep Capital Area Transit Capozzi and Associates, P.C. Dauphin County Bar Association Dentsply International Good Samaritan Health System Hempt Brothers, Inc. Jay H. Lutz & Co., Inc. LB Smith Ford, Inc. Lifetime Brands Lisi Oil Company Lititz Plaining Mill Co. PA Builders Association PADE Auto Auction Pennsylvania Funeral Directors Association PPO&S Reliable Industries Schuylkill Economic Development Corporation Skyline Steel Snyder Electric Starbucks – York Plant Stroehmann Bakeries Vartan Group Warwick Community Ambulance Association Wells Fargo West Shore Chamber of Commerce Wohlsen Construction Company York County Community Foundation York Haven Fabricators

Business ServicesWhile we are known for our stores and donation centers, Goodwill also operates several business services that aid in the funding of our mission services and provide more job training environments. Additionally, our business services offer employment for people who have disabilities and barriers to independence. By providing contract work to community partners, commercial businesses, and government, we are able to serve more people in our Pennsylvania communities.

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When launched, the Good Careers Start Here Program will provide individuals with the opportunity to earn their general equivalency diploma (GED), a certificate in a technical field, or a two-year associate’s degree to prepare them for a higher paying, high demand job in the community.

Through our social enterprise of stores and business services, Goodwill Keystone Area is able to provide entry-level positions to individuals with disabilities and other barriers to employment. However, for many of these individuals, despite their hard

work and dedication, the lack of a formal education is a barrier to advancing to a higher paying job and self-sufficiency.

Our mission can go beyond simply helping individuals find a job. The long-term goal is to transition people beyond Goodwill into a meaningful career that will allow them to “break out” of the poverty cycle and earn a family-sustaining salary.

Good Careers Start Here.

Pictured: Zylkia Riveria, an employment services manager

for Goodwill Keystone Area

Weber Advertising and Marketing in Lancaster is one of the hundreds of companies who have hired a “Goodwill graduate.” This ad agency hired Brandon, who utilized Goodwill’s Mission Services, to help with a variety of

projects like developing and checking grocery store circulars. Brandon enjoys his job and being part of this creative crew.

Jim Weber, the president of Weber Advertising and Marketing, said, “Because of Goodwill, we were able to get a great employee like Brandon, who brightens up our office and is productive in helping us achieve our goals.”

“We were able to get a great employee like Brandon.”

Tony Roda (left), art director at Weber, works with Brandon.

Employers

MILLION LBS. OF CLOTHING REUSED10.36MILLION SHOPPERS IN OUR STORES2.46MILLION SQUARE FEET OF CUSTODIAL CONTRACTS1.41MILLION LBS. OF PAPER AND CARDBOARD RECYCLED1.2DONORS OF CLOTHING AND HOUSEHOLD GOODS824,177

ITEMS SOLD ON SHOPGOODWILL.COM46,622LASER TONER CARTRIDGES REMANUFACTURED6,027

43STORES

AND DONATION CENTERS

Supporting Our Mission

Financials

The Community InvestmentSale of Donated Goods $39,292,384

Mission Services Funding $8,133,686

Business Services for Industry $7,835,051

Community Investment $55,261,121 in Programs

Other $1,446,697

Total $56,707,818

Goodwill Returns to the Community Mission Services $47,926,380

Management & General $4,741,301

Fundraising $311,811

Total $52,979,492

Available for Future Growth $3,728,326

LBS. OF COMPUTERS RECYCLED THROUGH393,868


they serve as training centers and provide opportunities for people to learn job and social skills.

We make every attempt to keep items out of landfills and ask the community to donate gently-used items to Goodwill. These donations are sold in our stores and the profit further funds our mission. Donations provide the fuel that drives this social enterprise, as it did over a century ago.

Goodwill is featured on Forbes.com in an article entitled The Most Important Social Enterprise in 2013. The article discusses how Goodwill has existed as a

social enterprise for more than 100 years. We hold ourselves accountable to our performance, the people we serve, the community, and the planet.

Goodwill Keystone Area provides job training, employment placement services, and other community-based programs for people who have disabilities and barriers to independence. In addition to traditional fees and grants from government, we are funded by our network of thrift stores and business services. Additionally,

Goodwill as a Social Enterprise

Each year, companies throughout our 22 Pennsylvania county service area hire people who come to Goodwill to learn job skills. Goodwill offers assessment, employment education and personal development that prepare people for a career.

Abilities in MotionAccountempsAmber’s Food CourtAria HealthAunt Mel’s Cleaning ServiceBerks Soil & Stone, Inc.Berman FreightlinerCabela’sCamilla Hall Nursing HomeCDS, Inc.Central Montgomery MH/MR CenterCommonwealth of PACrossroad Gift & ThriftCrossroads Technology, Inc.Crowne Plaza Hotels & ResortsDollar Tree, Inc. Fashion Bug Fulton Financial ServicesFulton Steamboat InnGarden Spring CenterGCA Services GroupGeisinger Medical CenterGenuardi’s Giant Food Stores Good ‘N Plenty RestaurantHome Depot Hatboro-Horsham School DistrictHawkins Home Care, LLCHertzHobbie ProfessionalHoly Redeemer Hospital & Medical CenterHome HelpersHyatt HouseInstitute for Disabilities Research and TrainingInterstate Building Maintenance Corporation John Middleton Co.Kmart Lenape Valley FoundationLiberty MissionLiberty Tax ServiceLogan’s RoadhouseLowe’s LuLu Country ClubMad MexMazza VineyardsMcDonald’sMifflin County School DistrictNewport School DistrictNorristown Public LibraryNorthtec LLC - Bristol

Oasis Development and Learning CenterParma Pizza & GrillPennDOTPenn FoundationPenndel Mental Health CenterPennswood VillagePremier Learning CenterPrizer-Painter Stove Works, Inc.Quaker Maid Meats, Inc.Quality InnReading Truck BodyRedner’s MarketRGIS Inventory SpecialistsSacred Heart ConventSacred Heart VillaSam’s Club Sears Sesame PlaceShenandoah Public LibraryShopRite Sodexho Dining ServicesSpring Creek Rehabilitation & Health Care CenterSpring Garden CenterSpring Hill SuitesSSC Service SolutionsStokesay CastleSuper DuperSusquehanna Polling & ResearchT.J. Maxx Taco BellTarget Telecommunications on DemandsTri-County Association for the BlindUnion County Housing AuthorityVoice & VisionWalmart WaWa, Inc.Weis Markets Wendy’s Wes Stauffer’s Engines and EquipmentWhite Deer Run

Employers of the Senior Community Service Employment Program

Allied Barton Security ServicesApex Janitorial ServicesBensalem Senior Citizens CenterCamilla Hall Nursing HomeCentral Montgomery MH/MR Center FLECS Program Chester Community Charter School, East CampusChester County Dept. of Community DevelopmentClub Demonstration ServicesCommunity Youth & Woman Alliance (CYWA)Darby Free LibraryDelaware County SPCADouglasville Veterinary HospitalElmwood Park Zoo Outpost Foster Grandparents Program – Enfield Elementary SchoolHabitat for HumanityHandi-CraftersHome DepotImpact Systems, Inc. Main Line Adult Day CareMattie N. Dixon Community CupboardProSignsSanatoga Auto Body, Inc.U.S. Deptartment of Veterans AffairsUpper Chichester LibraryWells Fargo Home MortgageYMCA Child Care at St. John’s Church VA Medical Center

Employers

A customer smiles as an employee brings out more

clothes and housewares.

Employees line up in the backroom to

take clothes into the Goodwill Outlet Center in Reading.

Through our Mission in Retail Program, our Mission Services Team and Retail Team work together to provide people with barriers an opportunity to take a step closer to gaining independence.

Goodwill Keystone Area offers job training and other services, like work assessment, at our stores, donation centers and distribution centers. During this year, 1,014 individuals with barriers were served through this program.

Mission in Retail

Smiles from our employees and trainees at our store in

Mechanicsburg, PA.

362

1,014

213

65

SENIORS WITH BARRIERS TO EMPLOYMENT RECEIVED PAID TRAINING

PEOPLE RECEIVED PAID TRAINING IN THE DONATED GOODS AND BUSINESS SERVICES PROGRAMS

TEENAGERS AND YOUNG ADULTS RECEIVED PAID TRAINING IN THE SUMMER YOUTH EMPLOYMENT PROGRAM

PEOPLE WITH DISABILITIES WORKED ON FEDERAL CONTRACTS THROUGH ABILITYONE PROGRAM

MAINTAININGINTENSITY OF

SERVICES

PEOPLE RECEIVED LIFE-CHANGING SERVICES

3,265• Training – Services that develop skills leading to self-sufficiency• Employment – Services that define a career path, secure employment and retain employment• Assessment – Services that provide information that is useful in career planning and accessing services• Support Services – Services that provide support related to maintaining a job or becoming more self-sufficient

• Intensive – Develop a career or service plan, assign a case manager (or equivalent), and provide longer support to individuals• Basic – Provide a distinct and target support in an individual• Light – Provide a one time general service

MAINTAININGTRADITIONAL

SERVICES

27% Training 26% Employment 25% Assessment22% Support Services

60% Intensive30% Basic10% Light

Achieving Our Mission


they serve as training centers and provide opportunities for people to learn job and social skills.

We make every attempt to keep items out of landfills and ask the community to donate gently-used items to Goodwill. These donations are sold in our stores and the profit further funds our mission. Donations provide the fuel that drives this social enterprise, as it did over a century ago.

Goodwill is featured on Forbes.com in an article entitled The Most Important Social Enterprise in 2013. The article discusses how Goodwill has existed as a

social enterprise for more than 100 years. We hold ourselves accountable to our performance, the people we serve, the community, and the planet.

Goodwill Keystone Area provides job training, employment placement services, and other community-based programs for people who have disabilities and barriers to independence. In addition to traditional fees and grants from government, we are funded by our network of thrift stores and business services. Additionally,

Goodwill as a Social Enterprise

Each year, companies throughout our 22 Pennsylvania county service area hire people who come to Goodwill to learn job skills. Goodwill offers assessment, employment education and personal development that prepare people for a career.

Abilities in MotionAccountempsAmber’s Food CourtAria HealthAunt Mel’s Cleaning ServiceBerks Soil & Stone, Inc.Berman FreightlinerCabela’sCamilla Hall Nursing HomeCDS, Inc.Central Montgomery MH/MR CenterCommonwealth of PACrossroad Gift & ThriftCrossroads Technology, Inc.Crowne Plaza Hotels & ResortsDollar Tree, Inc. Fashion Bug Fulton Financial ServicesFulton Steamboat InnGarden Spring CenterGCA Services GroupGeisinger Medical CenterGenuardi’s Giant Food Stores Good ‘N Plenty RestaurantHome Depot Hatboro-Horsham School DistrictHawkins Home Care, LLCHertzHobbie ProfessionalHoly Redeemer Hospital & Medical CenterHome HelpersHyatt HouseInstitute for Disabilities Research and TrainingInterstate Building Maintenance Corporation John Middleton Co.Kmart Lenape Valley FoundationLiberty MissionLiberty Tax ServiceLogan’s RoadhouseLowe’s LuLu Country ClubMad MexMazza VineyardsMcDonald’sMifflin County School DistrictNewport School DistrictNorristown Public LibraryNorthtec LLC - Bristol

Oasis Development and Learning CenterParma Pizza & GrillPennDOTPenn FoundationPenndel Mental Health CenterPennswood VillagePremier Learning CenterPrizer-Painter Stove Works, Inc.Quaker Maid Meats, Inc.Quality InnReading Truck BodyRedner’s MarketRGIS Inventory SpecialistsSacred Heart ConventSacred Heart VillaSam’s Club Sears Sesame PlaceShenandoah Public LibraryShopRite Sodexho Dining ServicesSpring Creek Rehabilitation & Health Care CenterSpring Garden CenterSpring Hill SuitesSSC Service SolutionsStokesay CastleSuper DuperSusquehanna Polling & ResearchT.J. Maxx Taco BellTarget Telecommunications on DemandsTri-County Association for the BlindUnion County Housing AuthorityVoice & VisionWalmart WaWa, Inc.Weis Markets Wendy’s Wes Stauffer’s Engines and EquipmentWhite Deer Run

Employers of the Senior Community Service Employment Program

Allied Barton Security ServicesApex Janitorial ServicesBensalem Senior Citizens CenterCamilla Hall Nursing HomeCentral Montgomery MH/MR Center FLECS Program Chester Community Charter School, East CampusChester County Dept. of Community DevelopmentClub Demonstration ServicesCommunity Youth & Woman Alliance (CYWA)Darby Free LibraryDelaware County SPCADouglasville Veterinary HospitalElmwood Park Zoo Outpost Foster Grandparents Program – Enfield Elementary SchoolHabitat for HumanityHandi-CraftersHome DepotImpact Systems, Inc. Main Line Adult Day CareMattie N. Dixon Community CupboardProSignsSanatoga Auto Body, Inc.U.S. Deptartment of Veterans AffairsUpper Chichester LibraryWells Fargo Home MortgageYMCA Child Care at St. John’s Church VA Medical Center

Employers

A customer smiles as an employee brings out more

clothes and housewares.

Employees line up in the backroom to

take clothes into the Goodwill Outlet Center in Reading.

Weber Advertising and Marketing in Lancaster is one of the hundreds of companies who have hired a “Goodwill graduate.” This ad agency hired Brandon, who utilized Goodwill’s Mission Services, to help with a variety of

projects like developing and checking grocery store circulars. Brandon enjoys his job and being part of this creative crew.

Jim Weber, the president of Weber Advertising and Marketing, said, “Because of Goodwill, we were able to get a great employee like Brandon, who brightens up our office and is productive in helping us achieve our goals.”

“We were able to get a great employee like Brandon.”

Tony Roda (left), art director at Weber, works with Brandon.

Employers

MILLION LBS. OF CLOTHING REUSED10.36MILLION SHOPPERS IN OUR STORES2.46MILLION SQUARE FEET OF CUSTODIAL CONTRACTS1.41MILLION LBS. OF PAPER AND CARDBOARD RECYCLED1.2DONORS OF CLOTHING AND HOUSEHOLD GOODS824,177

ITEMS SOLD ON SHOPGOODWILL.COM46,622LASER TONER CARTRIDGES REMANUFACTURED6,027

43STORES

AND DONATION CENTERS

Supporting Our Mission

Financials

The Community InvestmentSale of Donated Goods $39,292,384

Mission Services Funding $8,133,686

Business Services for Industry $7,835,051

Community Investment $55,261,121 in Programs

Other $1,446,697

Total $56,707,818

Goodwill Returns to the Community Mission Services $47,926,380

Management & General $4,741,301

Fundraising $311,811

Total $52,979,492

Available for Future Growth $3,728,326

LBS. OF COMPUTERS RECYCLED THROUGH393,868

Goodwill Services, Inc. provides paid employment experiences and job placement opportunities for individuals with several disabilities through participation in the AbilityOne federal contract program.

Some of our customers include: DECCO Mechanicsburg Veteran’s Affairs Administration General Services Administration 99th Regional Support Command United States Army

Proglobal, LLC Rodale International School Specialty Schuylkill Chamber of Commerce Second Harvest Food Bank SIMCO Stauffers of Kissel Hill The Lehigh Group Valley Extrusions Victaulic Corporation of America Weaver Associates

Goodwill Cartridge Service collects empty laser cartridges to remanufacture. Each cartridge is remanufactured one at a time by trained, experienced technicians and tested for print quality before it leaves our facility. All of our cartridges are 100% guaranteed. Goodwill cartridges are Standardized Test Methods Committee Certified.

Some of our customers include: State Farm Insurance Dental Health Services Goodman & Co. Linsey Eye Care Mohammed Shakil Pottsville EMS Roy Ashman S.R. Sloan Schuylkill Chamber of Commerce Klinger & Stehr American Surgical Supply

CUSTODIAL

CARTRIDGE

Goodwill Custodial Service is a convenient and reliable commercial cleaning service for offices and other work facilities.

Some of our customers include: Salisbury Behavioral Health Center, Inc. PA Department of Agriculture PA Department of Transportation PA Department of Labor

SHREDDING LABOR FULFILLMENTAND DIRECT MAIL

Goodwill Labor Fulfillment and Direct Mail is a reliable source of employment resources for direct mail and high volume assembling and packaging at your facility.

Some of our customers include: Air Products & Chemicals Airlite Plastics, Co. Allen Organ Company Allflex Packaging Products, Inc. American Surgical Supply Amerisource Bergen Armstrong World Industries, Inc. ASGCO Manufacturing, Inc. Ashland Technologies Bethlehem Apparatus Co., Inc. Bosch Rexroth Corporation Crayola LLC Dayton Parts, Inc. Direct Learning Systems East Penn Manufacturing Co., Inc. Fit International Good Shepherd Rehabilitation Network Groff Tractor & Equipment Home Sew, Newark Dressmaker, Inc.Hospital Central Services Coop IBM Corporation Just Born Keystone Industries Klunk & Millan Advertising Kraft General Foods, Lehigh Valley LANTA Bus Company Lehigh Carbon Community College Loew-Cornell, LLC McCann School of Business National Novelty Brush Olson Technologies, Inc. Onetoone Orasure Technologies, Inc. Phoenix Contact PPL Primitives By Kathy

Goodwill Shredding Service is certified by the National Association of Information Destruction, a member of the Secure Document Alliance, and HIPAA compliant. We shred documents in our secure facility in Harrisburg, PA. Some of our customers include: Agricultural Veterinary Associates Allstate Insurance Apex Tool Group Beard Miller Company Brenner Family Chrysler Jeep Capital Area Transit Capozzi and Associates, P.C. Dauphin County Bar Association Dentsply International Good Samaritan Health System Hempt Brothers, Inc. Jay H. Lutz & Co., Inc. LB Smith Ford, Inc. Lifetime Brands Lisi Oil Company Lititz Plaining Mill Co. PA Builders Association PADE Auto Auction Pennsylvania Funeral Directors Association PPO&S Reliable Industries Schuylkill Economic Development Corporation Skyline Steel Snyder Electric Starbucks – York Plant Stroehmann Bakeries Vartan Group Warwick Community Ambulance Association Wells Fargo West Shore Chamber of Commerce Wohlsen Construction Company York County Community Foundation York Haven Fabricators

Business ServicesWhile we are known for our stores and donation centers, Goodwill also operates several business services that aid in the funding of our mission services and provide more job training environments. Additionally, our business services offer employment for people who have disabilities and barriers to independence. By providing contract work to community partners, commercial businesses, and government, we are able to serve more people in our Pennsylvania communities.


When launched, the Good Careers Start Here Program will provide individuals with the opportunity to earn their general equivalency diploma (GED), a certificate in a technical field, or a two-year associate’s degree to prepare them for a higher paying, high demand job in the community.

Through our social enterprise of stores and business services, Goodwill Keystone Area is able to provide entry-level positions to individuals with disabilities and other barriers to employment. However, for many of these individuals, despite their hard

work and dedication, the lack of a formal education is a barrier to advancing to a higher paying job and self-sufficiency.

Our mission can go beyond simply helping individuals find a job. The long-term goal is to transition people beyond Goodwill into a meaningful career that will allow them to “break out” of the poverty cycle and earn a family-sustaining salary.

Good Careers Start Here.

Pictured: Zylkia Riveria, an employment services manager

for Goodwill Keystone Area

the PA Veterinary Laboratory Building and Pennsylvania Department of Transportation. Her supervisor Russell Negley noted, “We can count on Lavena, and she is always willing to help others.”

Her character, personal fortitude and work ethic that she exhibits while living and working with a disability caught the attention of her supervisor and peers. Lavena was recognized for her life and work accomplishments at the Nettie Mann Achievement Awards Dinner held by UniqueSource, formerly known as PIBH. Lavena said, “Because of Goodwill, I’m an award winner. It’s so important to me.”

Lavena took charge of her life. She participated in a Goodwill assessment program so she could gain a better understanding of her abilities, goals, and interests. Lavena noted, “I needed help with direction.” At the same time, she

completed her GED. She said, “Somebody gave me a chance and I kept going. People at Goodwill gave me guidance.”

After her assessment, she began in a Goodwill paid training program. She immediately showed people that she was a hard worker and overall, she wanted to do a good job. Because of Lavena’s accomplishments and work ethic, she graduated from the training program and was hired as a Goodwill employee. She works for a Goodwill Custodial Crew at

“I am anawardwinner.”

Lavena celebrates the feeling of

independence.

Named Funds and Grant Making Activity

The Dr. Claude E. Nichols, Jr. Memorial Endowment: A lasting tribute created by the Nichols family and the Goodwill Board of Directors to provide Goodwill mission services to individuals in the greater Harrisburg area.

The Gary McElwain Fund: A $4,369 grant for staff participation in the Goodwill Industries International Senior Leadership and the Executive Development Programs.

Eric N. Stein Retail Technology Fund: A $11,528 grant in support of the deployment of a new Point of Sales system in 38 Goodwill store locations.

Goodwill Keystone Area Family Strengthening Fund: A donor restricted fund to support the development and delivery of services to build greater economic independence for Goodwill employees and their families.

Raymond E. Evleth Charitable Trust: A $149,000 grant in support of mission services.

Unrestricted Fund Grants to Goodwill Keystone Area

Ticket to Work Program: A $16,000 grant. An outcome includes 88 people with severe disabilities who have become self-sufficient and no longer receive Supplemental Security Income (SSI) or Social Security Disability Insurance (SSDI) cash benefits.

Mission in Retail: A $55,000 grant. In its second year of services, the Mission in Retail Program provided job training to 130 students at 20 stores and donation centers within Goodwill Keystone Area. In this program, we served 30% more people than last year (778 to 1,014); and we increased the number of clients hired in stores from 38 to 65.

Employee and Family Strengthening Program (E&FS): A $61,025 grant. The E&FS Program assists employees and their families with support that focuses on optimal health, financial stability, and personal growth and professional development.

The Goodwill Keystone Area Foundation provides support for innovative services for individuals with disabilities and other barriers to independence, helping them reach their fullest potential as workers and as members of the broader community. The Foundation seeks financial resources for services provided by Goodwill Keystone Area and similar non-profit organizations throughout 22 counties in Pennsylvania.

FOUNDATION BOARD OF DIRECTORS Marion C. Alexander, Chair; Thomas E. Wood, Vice Chair; William H. Alexander; Harris T. Booker, Jr.;Rosemary Browne; Lori El Shanti; Timothy P. Hanlon;Barry R. Landis; Ken Norman; Frank Pinto; Kathleen A. Smarilli; Merrill A. Yohe, Jr., Ex-officio; Ron Kratofil, President and CEO

Statement of Foundation Financial PositionInvestments $6,505,249

Beneficial Interest in Perpetual Trust $3,227,675

Other $172,022

Total Assets $9,904,946

Current Liabilities $69,339

Net Assets Unrestricted $6,315,754

Temp. Restricted $252,101

Perm. Restricted $3,267,752

Total Liabilities & Net Assets $9,904,946

Stores received new point of sales systems supported in part by the Foundation’s Eric N. Stein

Retail Technology Fund.

The Grills learned about Goodwill’s Summer Youth Employment Program and thought it was a good fit for Zachary. This program gives young adults the chance to learn work and social skills while earning a paycheck. “It was uplifting for us to meet the program manager, Joyce Burkholder. She is wonderful and has a disability herself,” described Maria. Joyce taught Zachary that a person with a disability can have a job and be successful. She expressed, “As a parent, I am so grateful for Goodwill because it taught him communication and accountability. Learning that he could work was life-changing for Zachary.”

Stephen said, “We are blessed to have three boys and a close family.” Maria added, “We do our best to support Goodwill. Because of Goodwill, everyone matters.”

“Everyone matters.”

Grill Family. From Left to Right: Stephen, Zachary, Matthew, Joanne,

Joshua, Maria.

To support and raise funds for Goodwill, Maria Grill and her mother-in-law, Joanne, became models in the spring fundraiser, the

Goodwill Runway Show. The reason for their participation: Maria’s twin boys Zachary and Joshua, who both face the challenge of having a disability.

Maria and her husband Stephen raised Zachary and Joshua, now 19. They were born three months premature and weighed just 1.5 pounds each. Maria described, “It was heartbreaking for my husband and me to see our babies in those little glass boxes. But they have grown into young men and are a celebration of life.”

Zachary is legally blind and has Asperger’s Syndrome, and his twin brother Joshua has cerebral palsy. She noted, “As parents of children with disabilities, we are always looking for resources to help them grow and enjoy life. You want them to have opportunities.”

to them. They know that when their clothes no longer fit, they will be delivered to Goodwill. And they understand the Goodwill mission and know that they are helping to provide work opportunities to people facing obstacles.

WHAT DO YOU WANT PEOPLE TO KNOW ABOUT GOODWILL?I want people to know that although the term “Goodwill” has almost become a household name (like Kleenex or Coke) for donating gently used items, it is so much more. I hope they will choose to donate their items to Goodwill because they have come to realize that they are providing hope, dignity, purpose and a paycheck to “good” people that must overcome challenges every day.

Katie serves on the Goodwill Keystone Area Board and the fundraising committee for the event Goodwill Treasures.

WHY DO YOU SUPPORT GOODWILL?I strongly believe in the mission and believe it’s terribly under-recognized. Many people only know Goodwill as a place that collects donations or sells gently used items. People don’t understand how the stores provide the financial support for the training, educating and employment of so many people that face challenges.

HOW DO YOU TEACH YOUR CHILDREN THE IMPORTANCE OF DONATING AND HELPING OTHERS? My children are fortunate and they are very aware of that. My husband and I want them to understand the importance of helping others and we hope it becomes second nature

Katie Clarke, President, Letort Trust Goodwill supporter Katie Clarke with her husband Allen and sons Grady

(left) and Davis (right)

This farm links the trainee farmer to real-world business. Trainees learn how to organically grow, harvest, and sell fruits and vegetables. Glenn is a trainee who works at this farm. He enjoys working outside, being with his friends at the farm, and takes pride in growing the crops. He said, “I like it when I get to meet our shareholders and they buy the fruits and vegetables that I grow.”

People can support this program by purchasing a share. Each week, from June to November, shareholders can come to the farm and select from the harvest.

Goodwill at Homefields Farm, a Community Supported Agriculture (CSA) program, produces more than 45 different fruits and vegetables while supporting people with disabilities.

Homefields, a non-profit organization, is the owner of a 23-acre farm in Lancaster County. Homefields is dedicated to creating new life options for people with disabilities, and the volunteer board raises funds to support both the vocational and residential programs on the farm property. In 2000, Goodwill joined Homefields in providing horticultural job opportunities for people with disabilities.

“I have great friends and a great job.”

Glenn is proud of the pumpkin

that he grew.

Farm Manager Scott Breneman (left) with

Glenn (right).

Your gift, small or large, is vitally important to our mission of assisting individuals in achieving independence and employability. In addition to this list, there are many who have contributed under $100 to our organization and hundreds of thousands of used goods donors who support Goodwill. All of the community’s donations make a difference and change lives.

$5,000+The Century FundEstate of Joe GandyJames T. Hambay FoundationFulton BankGoodwill Keystone Area Foundation Highmark Blue ShieldJeffrey J. and Mary E. Burdge Charitable TrustLB Smith Estate Foundation, Inc.LeTort Management & Trust CoThe Donald B. and Dorothy L. Stabler FoundationTents & EventsUnited Way of the Capital RegionW.S. Miller and Sons, Inc.

$1,000 - $4,999Mr. & Mrs. William H. Alexander Paul & Rose Anderson Bell Tower Salon Charles Furriers Allen & Katie Clarke Facilities Planners + Architects Inc. George M Leader Family Corp. Ms. Miriam Guest H.B. Alexander Foundation, Inc HealthAmerica Pennsylvania Inc Mrs. Louise Hepschmidt Home Sew Inc. Janney Montgomery Scott LLC Mrs. Brenda Kauffman Mr. & Mrs. Ronald A. Kratofil Mary Sachs Trust Mr. James M. Lowe Mr. Shawn McCoy Dennis & Marian McGee Mr. & Mrs. John McHenry McInroy-Sheffer People Trust Fund McNees Wallace & Nurick LLC Members 1st Federal Credit Union Mutual of America Life Insurance Co Chris Olinger Mr. and Mrs. Frank A Pinto, The Peter Allen House Paul A. Troutman Foundation Pennsylvania Automotive Association Foundation Mr. Jeffrey A. Savard StoudtAdvisors2

Strategic Sales Search The Hershey Company - United Way Campaign The M&T Charitable Foundation Say Cheese! Restaurant & Cheese The Joseph T and Helen M Simpson Foundation Mr. Alexander Tribendis The VF Foundation Wert Investing Consulting Group of Wells Fargo Advisors Mr. & Mrs. Ross Witcoski Mr. Merrill A. Yohe, Jr. $500 - $999Mr. Robert P. Blickley Blizzard’s Plumbing and Heating Brown Schultz Sheridan & Fritz (BSSF) Mr. Anthony Byrne Carpenter Technology Corporation Cat Country 96FM & WLEV 100.7 FM Mr. Richard W. Conley Mr. Daniel George GIANT Food Stores Mr. & Mrs. Robert Goodling Graphtech Mr. Timothy P. Hanlon Mr. & Mrs. Jacob E. Hershey Ms. Elida Hurtado Isaac’s Restaurant and Deli Lehigh Valley Signs & Service, Inc. M&T Bank Mr. & Mrs. Karl V. Matter Ms. Colleen McAuliffe Nauman Companies Mr. James Perano Ms. Jane Pinkerton Ms. Susan Soderberg Mr. & Mrs. Gregory Sutliff Mr. Randolph Trach Mr. David Trexler United Way of Lancaster Co. Utility Rates Analysts Ms. Stephanie Visi Viva Bistro & Tapas Lounge Mr. Chuck Wingate Mr. Thomas E. Wood, Esq. Ms. Manon B. Yeager $250 - $499Aladdin Mediterranean Restaurant Mr. Theo Bell Benchwarmers Coffee Bethlehem Orthodontics, P.C. Mr. Todd Bozes Mr. George R. Bricker Mr. Craig Brown Ms. Barbara Bruffey Ms. Tanya Burnhauser Ms. Patricia Burns Mr. & Mrs. Matthew Butler Central Penn Drywall, INC.

Mr. Daniel Cooper Mr. Gregory Cunningham Ms. Angelia R. Davis Mr. & Mrs. Wayne L. Dietrich Diversified Design Mr. Jason Elliott Ms. Julia Genery Mr. Zachary Geyer Ms. Jodie Glossick Good Eatz Green Cafe Ms. Maria Grill Mr. Stewart Gross Ms. Virginia Haase Ms. Margaret Hahn Ms. Patricia Harmer Hempt Bros., Inc. Justin Bortz Jewelers, LLC Lancaster Toyota Mazda Scion Mr. & Mrs. Barry Landis Ms. Rosanna Lindquist Mr. Richard Long Ms. Dorothy Lyet Mr. Kevin Maitre Mr. James Malin Ms. Bonnie McCarty Mr. Stan McCarty Ms. Laura MealiaMr. Blair Menefee Mi Casa Su Casa Cafe Mr. Christopher Milanek Ms. Sue Miller Dr. George R. Moffitt, Jr. Ms. Margaret M. Morris Ms. Kara Mowbray Ms. Corey Nelson Mr. Anthony Nofi Mr. & Mrs. Ronald E. Poorman Ms. Jennifer Radick Ms. Linda A. Rhoads Mr. Charles Ruhl, CPA Mr. Scott Shenk Ms. Brenda Shingle Ms. Sharon L. Schwab Mr. Craig Schwartz Mr. Travis Smith St. Anne’s Episcopal Church Mr. Joseph Stanley The Clutter Crew The Hall Foundation The Macaron Shop Sweet Street Desserts Ms. Lisa Thompson Mrs. Tracy A. Thompson Mr. Abdul Washington Mrs. Yelena Weaver Ms. Lori Zelesko $100 - $249Ms. Amanda Acuna Ms. Cari Adee Adelphi Realty Co. Mr. & Mrs. John M. Aichele

Gifts and Pledges - Thank you! Of $100 or more to Goodwill Keystone Area

MISSION SERVICESGoodwill provides education and career services, job placement opportunities, post-employment support and personal development to individuals with disabilities and other barriers to independence. Individuals can achieve greater levels of self-sufficiency and economic success through Goodwill’s Mission Services. Goodwill programs strengthen communities and families and promote self-sufficiency and dignity for those we serve.

DONATED GOODS AND RETAILGoodwill utilizes its retail and donation centers to provide on-the-job training and employment to people with disabilities, people with disadvantages and others having barriers to finding employment. Revenue from the sale of donated goods goes directly toward supporting and growing critical community-based services and other employment-related supports.

BUSINESS SERVICESGoodwill creates paid employment experiences and job training opportunities for people with disabilities and other barriers to independence by providing contract work for commercial businesses, state and local government, and other community partners. These business service opportunities provide a variety of work experience and training environments in Goodwill facilities and in the community.

Programs And Services

Cheryl is learning job skills in the Mission in Retail Program (see page 9).

International Goodwill Keystone Area is a member of Goodwill Industries International (GII), a network of 165 independent, community- based organizations in the United States, Canada, and 13 other countries.

Goodwill Keystone AreaGoodwill Keystone Area serves 22 counties in Pennsylvania.

MissionTo support persons with disabilities and other barriers to independence in achieving their fullest potential as workers and as members of the broader community.

VisionA community where the talents and value of all people are celebrated.

PhilosophyGoodwill believes that work is, and will continue to be, a fundamental building block of community. Employment provides economic independence, as well as the secondary gains of preventing and minimizing other social problems. It empowers each person to develop a broader role within the community.

A map of our 22 PA county territory that is displayed in our lobbies.

Ms. Cheryl Anderson Mrs. Harry Armitage Mr. Andrew Arrington Ms. Julie Askins Ms. Barbara J. Baughman Mr. Thomas A. Beckley Mrs. Louise A. Bell Ms. Margaret Bellis Mr. Stephen Bender Ms. Clare K. Benz Mr. & Mrs. Franklin D. Beskid BL Companies, Inc. Ms. Jolene Bolinger Ms. Georgine Born Boscov’s Department Store, Inc. Ms. Suzanne Bourassa Ms. S. Elizabeth Boyle Ms. Janelle Brewer Mr. Melvin J. Brownold Ms. Kristy Carduff Ms. Patty Care Ms. Lucia Carlino Mr. Tim Carroll Ms. Vicki Cloos Ms. June Clougher Crowne Plaza Hotel Reading Computer Aid, Inc. Ms. Kathleen Conrad Costan’s Cleaning Mr. Armand Cruz Mr. Gregory Cunningham Mr. Darrell Dewar Mr. Michael A. Dillon Mr. John Downey Mr. Kenly Edmond Ms. Rebecca Ellwood Ms. Bonnie Eshelman/ReMax of Reading Mr. Bryan Evans Ms. Megan Fioretta Firehouse Subs Mrs. Leslie L. Fleig Flyway Excavating, Inc. Ms. Sharon D. Friese Mr. & Mrs. James Fulmer Galen Hall Restaurant and Golf Club Mr. & Mrs. Mike Garipoli Ms. Cheryl Garr Mr. Douglas L. Gibboney Mr. Craig Gibson Gipprich Jewelers Inc. Mr. Daniel Gonzalez Mr. & Mrs. Charles W. Goonrey Ms. Nancy Gordon Mr. Matthew Graham Groff Wood Products Ms. Peggy A. Grove Mr. David Groves Mr. Steven Gutzwiller Ms. Sugar E. Hackedorn Harrisburg Dairies, Inc. Mr. Don Haubert, Jr. Ms. Maxine Haynes Herr Foods, Inc.

Ms. Kathryn Hertzog Hilton Harrisburg and Towers Ms. Tonya Hollinger Holy Trinity Greek Orthodox Cathedral Mr. & Mrs. Chad Hotsko Mr. Ryan Huth Inn at Reading Karns Prime and Fancy Foods Ms. Annette Kaiser Mr. Frank Kasprowicz, Jr. Ms. Deborah Kearse Rev. Francis E. Kelly Mr. Michael Kerrigone Keystone Human Services Ms. Leanne Klein Ms. Annette Koll Mr. Charles Kopp Ms. Cheryl Kulp Mr. Kevin Lacey Land Displays Mr. Gregory Landis Mr. & Mrs. G. Michael Leader Ms. Michele Lefever Ms. Lorena F. Lemons Ms. Paulette Lewandowski Mr. Erick Lichty Line Systems, Inc. Ms. Patricia Mack Ms. Gamaira Maldonado Mr. Orlando Maldonado Mr. Dennis J. McGee Mr. Michael Meglathery Mr. Greg Melcher Ms. Gwen Merrell Mr. Philip Metzler Michael A Serluco Foundation Ms. Terry Michels Mr. Todd A. Milano Mr. & Mrs. Bill Mills Regan Mitchell Mr. Philip Moore Mr. Bruce Morris Mr. Richard E. Moser Mr. & Mrs. Sherill T. Moyer Ms. Heidi Mull Mr. & Mrs. Drew E. Myers, Jr. Mr. & Mrs. Irvin S. Naylor Mr. Russell Negley Mr. & Mrs. Albert A. Neilson Mr. Sam Nelson Ms. Dianne I. Nichols, Esq. Mr. Theodore M. Niemczyk, Jr. Mr. Ken Norman Dr. Pentti J. Nupponen Ms. Janet Oberholtzer Mr. & Mrs. H. David Padden Ms. Carol Pinkasavage Mr. & Mrs. Donald J. Plunkett Ms. Lynn Pyott Mr. & Mrs. William Quain Mr. Darrell Quance Reading Coffee Roasters Reading Metro Taxicab, Inc. Ms. Joyce Reynolds

Dr. Winston A Richards, Ph.D. Ms. Corina Richardson Mr. Rocco Rinaldi Ms. Deborah Rivera Ms. Christine Roggenbaum Ms. Jennifer K. Ross Rossello Solutions Ms. Pauline Rubendall Santander Arena Mr. & Mrs. Louis Santangelo Mr. Kevin Sassaman Ms. Darlene J. Scheib Mr. & Mrs. Carl W. Schleicher Mrs. Jennifer Schley Ms. Nancy Schreefer Ms. Sharon L. Schwab Ms. Jennifer Silbert Mr. & Mrs. Dean Simpson Ms. Ruth E. Smith Ms. Stacy Snyder Sorrelli Ms. Linda Speldos Mr. & Mrs. Reed S. Spiegel Ms. Vergie G. Spiker Mr. & Mrs. Laddie Springer St. Mary’s Catholic Club Ms. Kaitlyn Stamm Steve Moyer Subaru Mr. & Mrs. James Stoneback Mr. Lonnie Straw Ms. Adrianne Streiff Mr. & Mrs. William Suhring Sun Federal Credit Union Mr. & Mrs. Paul B. Supan, III The Juniata Valley Bank The Seven Trees Ms. Rebeca Torres Ms. Elaine Trinkl Ms. Angela S. Troutman Ms. Barbara Tucker United Concordia Utz Quality Foods, Inc. Ms. Emily Walker Ms. Maureen E. Walker Mr. Abdul Washington Mr. Matthew Watkins Mr. Robert A. Wert Ms. Linda Willis Mr. Chuck Wingate Wyomissing Optometric Ms. Patricia Zimmerman Goodwill makes every effort to ensure the accuracy of this list. We apologize if your name has been listed incorrectly or unintentionally omitted. If you have concerns regarding this list, call us at 1.800.432.4483 x.2017.

A copy of the official registration and financial information for Goodwill Keystone Area may be obtained from the PA Department of State by calling toll free within Pennsylvania at 1.800.732.0999. Registration does not imply endorsement.

Gifts and Pledges

Founder’s vision of providing a “hand-up rather than a hand-out.” As you look through this annual report, I hope you agree with us that our neighbors with disabilities and other barriers to independence are experiencing life-changing opportunities in our community. Ron Kratofil, President & CEO Anthony Byrne, Chair

Because of Goodwill, our neighbors who have disabilities or other barriers to independence have a place to: • Discover their strengths • Develop their vocational and personal skills • Find employment that allows them to experience the dignity of a paycheck and the power of work Founded by Methodist Minister Edgar J. Helms in 1902, Goodwill is an evolving and thriving not-for-profit and social enterprise. Helms rejected the idea of giving “things” to those in need because it was a process that lacked basic human dignity. Rather than giving away material things, Helms was inspired to use donated goods to fuel a social enterprise that created “opportunities” for individuals to discover their abilities and experience the dignity and power of work. Goodwill continues to deliver on the

To our community:

BOARD OF DIRECTORS Anthony Byrne, Chair; Harris Booker, Vice Chair; Brenda Kauffman, Vice Chair; Dennis J. McGee, Jr., Immediate Past Chair; Robert P. Blickley; Katie E. Clarke; Richard W. Conley; Timothy P. Hanlon; James Lowe; Theodore M. Niemczyk, Jr.; James Perano; Jane Pinkerton; Craig Schwartz; Chuck Wingate; Ron Kratofil, President & CEO

President & CEO Ron Kratofil (left) stands with Board Chair Anthony Byrne in the distribution center in Reading, PA.

Behind the Scenes

Each graphic presentation of “Because of Goodwill” throughout this report represents the handwriting of a different individual whose life has been transformed for the better through their relationship with Goodwill.

1150 Goodwill DriveHarrisburg, PA 17101General: 717.232.1831Toll Free: 800.432.GIVEBusiness Services: 717.525.6202

1048 N. Plum StreetLancaster, PA 17601717.394.0647

300 Welsh RoadBuilding 4, Suite 155Horsham, PA 19044215.653.7095

3001 St. Lawrence AvenueReading, PA 19606610.777.7875

Cressona Mall1544 Route 61 Highway SouthSuite #6133Pottsville, PA 17901570.385.6892

Letterkenny Army DepotBuilding 4, Wisconsin AvenueChambersburg, PA 17201717.261.1337 182 Engle RoadElizabethville, PA 17023717.896.8826

1901 Lehigh StreetAllentown, PA 18103610.904.6070

Clubhouse of Lehigh County1437 W. Gordon StreetAllentown, PA 18102610.433.9910

Berks County Morgantown 610.286.6676

Muhlenberg 610.921.8221

Robesonia 610.693.6014

St. Lawrence 484.525.4075

Shillington 610.777.5250

Bucks County Bensalem 215.638.1540

Langhorne 267.364.6038

Warminster 215.441.9185

Donation Centers Only Berwyn 610.644.2533

East Lincoln Hwy. Langhorne 267.364.6091

Chester County Exton 610.594.6949

Frazer 610.647.2740

Phoenixville 610.917.0095

Thorndale 610.384.3206

Cumberland County Lemoyne 717.737.6134

Mechanicsburg 717.635.2881

Dauphin County Elizabethville 717.896.8826

Cameron Street Harrisburg 717.232.5876

Allentown Blvd. Harrisburg 717.652.5030

Franklin County Chambersburg 717.267.0488

Lancaster County East Earl 717.445.6016

Elizabethtown 717.367.8830

Ephrata 717.733.7928

Willow Street 717.464.1858

Lincoln Highway East Lancaster 717.509.4015

Royersford Road Lancaster 717.396.6756

Donation Centers Only Oregon Pike, Lancaster Lititz 717.394.0647

Lebanon County Lebanon 717.272.7557

Palmyra 717.838.2137

Donation Center Only Hershey 717.232.1831

Lehigh County Lehigh Street, Allentown 610.904.6135

Tilghman Street, Allentown 610.391.9760

Fogelsville 610.398.2042

Mifflin County Burnham 717.248.3174

Montgomery County Montgomeryville Coming Soon

Royersford 610.948.4067

Northampton County Bethlehem 610.866.1778

Perry County Newport 717.567.3020

Schuylkill County Cressona Coming Soon

Snyder County Shamokin Dam 570.743.0041

York County Hanover 717.637.0397

Shrewsbury 717.227.4775

York 717.846.5780

Our mission is to support persons with disabilities and other barriers to independence in achieving their fullest potential as workers and as members of the broader community.

Stores & Donation CentersPrimary Service Locations

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