Operations: What It Says About Who You

Want to Be

Frank DiMarco

Manger of Field Operations

CENTER APPEARANCE AND CLEANLINESS

OUR COMPETITORFAMILY FINANCIAL

CENTERS

SAFE AND SECURE

CUSTOMER SERVICE

ANSWER THE PHONE WITH A SMILE

PERSONALIZE YOUR CUSTOMER SERVICE

HOURS OF OPERATION

OPENING AND CLOSING ON TIME

DON’T LET THIS HAPPEN TO YOU

VALUE IN MARKETING

COMPLIANCE

MONEY LAUNDERING FINES AND FEES

RETURNS

COLLECTIONS MONEY IN THE TOILET

GROWING COMMERCIAL ACCOUNTS

GIVING BACK TO OUR CUSTOMERS

CAPTURING CHECKS ON DEBIT CARDS

MOST IMPORTANT PERSON