Operational Support of iOS & Apple Devices at the University of Michigan Medical School
-
Upload
university-of-michigan-medical-school -
Category
Education
-
view
527 -
download
3
description
Transcript of Operational Support of iOS & Apple Devices at the University of Michigan Medical School
© 2012 The Regents of the University of Michigan13 March 2012
Operational Support of iOS & Apple Devices at UMMS
Jack Kufahl
Director, Solutions Center
2
Solutions Center
• Operational IT Service Unit of the Medical School
• Available to all faculty, staff, & students of the UMMS
• Service Interfaces to other associated services
• ‘IT Concierge’
3
Interface to resources
• Assistance with basic functionality
• Project Management
• Programmatic support– For your department– Yourself
• Navigating the UMHS and UM– Compliance, regulation, procurement,
licensing, copyright, etc.
4
Example
(See the full story here: http://umhsheadlines.org/10/ipad-brings-mobility-and-portability-to-department-of-anesthesiology-functions/)
Imag
e by
Sus
an T
opol
htt
p://
crea
tivec
omm
ons.
org/
licen
ses/
by/2
.0/
5
Highlights of AnesthesiologyiPad Project 2012
• “[MSIS] did everything from making the image for the iPads to coordinating production for the protective cover with the U-M logo. The whole process was seamless to us.”
• “Using the iPad means I spend less time hunting for a workstation or looking for information and more time with my patients.”
• “I was skeptical about transitioning to a primarily electronic platform for learning, but it’s better than I could have expected. The number of resources I carry with me is amazing.”
• “[the residents] are reading more content, working faster and more efficiently, and completing their administrative tasks in a timelier manner”
6
Basic Functionality
• UMHS Exchange – ActiveSync
• Wi-Fi UMHS Networks– UMHS-8021x– MWireless-UMHS
• Security as a Priority
https://wiki.umms.med.umich.edu/display/UMHSHELPDESK/iPhone
7
Seek the wiki….
https://wiki.umms.med.umich.edu/display/UMHSHELPDESK/iPhone
Imag
e co
urte
sy o
f w
3i_y
u ht
tp:/
/ww
w.f
lickr
.com
/pho
tos/
w3i
_yu/
4533
5550
71/s
izes
/z/in
/pho
tost
ream
/ ht
tp:/
/cre
ativ
ecom
mon
s.or
g/lic
ense
s/by
-nc-
sa/2
.0/
8
Services vs Management
• Medical School Information Services offers services out to more devices and constituents than what is managed centrally at the UMHS.
• Management is a top-down framework that provisions core functionality to a broad user base.
9
Challenges to Management• Mobile markets are driven in part by
hardware innovation and thus so are the utilizations.
• Who owns it and who manages it– Crossing the professional/personal barrier
• Liability protection vs service orientation• Wireless dependencies• Transition to potential cloud
management difficult at AHC
10
Compliance and Privacy
• Consumer devices in the regulatory enterprise– HIPAA– HITECH
• Do you know where your data is at? • Do you know what all those different apps on
your personal device are doing in the context of your UMHS data?
• Risk awareness & reduction as a service interface at MSIS
• When in doubt…ASK! [email protected]
11
Security (within the UMHS)
• Use UMHS-8021x Wi-Fi
• Use ActiveSync for accessing UMHS Exchange– Set a device password– 10 minute logout– 10 failed passwords->wipe
12
UMHS Working Together on Management
• UMHS Unified Communications
A joint MCIT(HHC), MSIS(UMMS), & UMHS Compliance effort
Steering, Technical, Communication, Training, Mobile Device, & Security
workgroups
13
Mobile Device Management(preliminary)
• Central profile distribution
• Application distribution
• eDiscovery
• Enhanced privacy and security
14
Alright alright it’s complex, who can help me?
Medical School Information Services
Solutions Center Service Desk734-763-7770
Jack Kufahl
734-763-7635