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CUSTOMER SERVICESOFTWARE DESIGN

Name: CDS

Purpose: Efficient leaders

Design No: 892115/2010

0110-1001-0011-0001-10000010-0111-11

If your Customer Services is and there is no room for improvements, if there are no or if you have already explored every possibility and channel to , then you really don´t need a queue management system.

But if you can´t answerany of the followingquestions

or

or

,then the ONLINET queue management system, can do lot morefor you than you think.

100% efficientcosts which could be saved or reduced

increase your sales and cross-sales

„What is theaverage waiting time ofyour customers?“ „Who is the most efficientmember of staff in aspecific branch?“ „How successful is amarketing campaignstarted just 4 days ago?“

Why would a Customer Service need a queue management system, if customers never stay in queues?

More thanjust simply

queue management!

If your Customer Services is and there is no room for improvements, if there are no or if you have already explored every possibility and channel to , then you really don´t need a queue management system.

But if you can´t answerany of the followingquestions

or

or

,then the ONLINET queue management system, can do lot morefor you than you think.

100% efficientcosts which could be saved or reduced

increase your sales and cross-sales

„What is theaverage waiting time ofyour customers?“ „Who is the most efficientmember of staff in aspecific branch?“ „How successful is amarketing campaignstarted just 4 days ago?“

If your Customer Services is and there is no room for improvements, if there are no or if you have already explored every possibility and channel to , then you really don´t need a queue management system.

But if you can´t answerany of the followingquestions

or

or

,then the ONLINET queue management system, can do lot morefor you than you think.

100% efficientcosts which could be saved or reduced

increase your sales and cross-sales

„What is theaverage waiting time ofyour customers?“ „Who is the most efficientmember of staff in aspecific branch?“ „How successful is amarketing campaignstarted just 4 days ago?“

Reducing waiting times

CDS

Real or perceived performance

CDS

Better executive decisions

CDS

None of us likes to wait. Your customers are not different. The customer service software, monitors continuously the current waiting times, as average, by service or by staff. This offers the possibility of immediate intervention to stop your customers walking away.

The customer service software makes possible, the objective measuring of the staff´s work efficiency. Number of customers served daily, time spent with service and administration, number and duration of breaks. Rewarding, correcting and taking HR related decisions will not be just a matter of anticipation anymore.

Good decisions and efficient strategy requires accurate information. Using the customer service software, the management of a local branch or a nationwide network can keep an eye on the current events. Using the statistics, the strategy will be more consistent, bringing better results and performance.

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Recommendation Banks, Building Societies

Insurance companies

Telecommunication companies

Mobile, internet, cable tv service suppliers

City and District Councils, Registry offices,

Tax, Custom and Revenue Offices

Public utility companies

Post offices

Embassies, Consulates

Governmental institutions

Solicitor and Notary Public offices

Malls, Supermarkets,

Store chains

Healthcare institutions

Educational institutions

Real estate agencies

Conference and sport centers

CDS Customer Service software

Features andadvantages

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Technicalspecification

ONLINET CDS software modules

CDS Customer Service software

Service time measure, a Waiting times of currently waiting customers

Alert on overpassed waiting time limits with colour codes

Edit the main screen design of the ticket dispenserEdit the main screen menu of the ticket dispenserEdit the design and content of the ticketMulti-language menus and ticketsFlash animation/videos and tickers on the ticket dispenser

Display of a unique menuStaff selection by name and pictureTwo level VIP customer managementCard reader management Customer data and history display on the staff´s workstation

Multi-language callingVoice calling and signal separationinto separate waiting areas

A Automatic customer calling

ONLINET CDS BASICBasic module

ONLINET CDS MANAGERMonitoring and statistics module

ONLINET CDS CLOSING CODES Closing codes module

ONLINET CDS EDITOR Screen and ticket editor module

ONLINET CDS VIP VIP customer management module

ONLINET CDS VOICE Voice calling module

ONLINET CDS AUTOMAT Automated tasks module

Log-in and outCustomer calling, transfer and closingPriority management, service closing

lerts on overpassing preset limits Change of service, staff break management

Display of selected services distributionDisplay of desk status within a branchDisplay of logged-in staff status

Web-based, central configuration and statisticsRecord of service resultsBetter follow-up on customer history and dataRegistering notes regarding the service

utomatic staff log-in

Special customer distribution management

Content: BASIC + MANAGER + CLOSING CODES modules BASIC + MANAGER + CLOSING CODES + EDITOR modules All modules

ONLINET CDS OFFICER package

ONLINET CDS COMMANDER

ONLINET CDS MASTER

package

package

Content:

Content:

Display of commercials together with queuing and ticket informationWe recommend:

Digital poster Interactive window display Information & Self-service kioskWe recommend:

Asking clients for giving feed-back Statistics of feed-backsWe recommend:

LCD screens instead of LED displays

ODS- ONLINET DIGITAL SYSTEM

Digital Signage solutions

ONLINET CDS FEED-BACK software and kiosk

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Consulting Site survey, planning Installation, commissioning, training Maintenance, remote support, repairs Operation, statistics and data analysis Custom development and design Integration to existing CRM or Front-Office systems

Accessories andoptions

Relatedsolutions

Relatedservices

WarrantyStandard warranty: In case of a maintenance and support contract, even

1 YEAR

LIFETIME WARRANTY.

CDS DESK Staff software terminal - customer calling (manual or automated) - customer transfer (desk, service, member of staff) - start and finish of service - registration of the result of service with closing codes - change of service at desk - managing waiting list and VIP customers - managing breaks - alerts in case of overpassing preset limits

CDS BOOKING Appointment booking software. The customers can book appointments on different platforms to a spe- cific branch, service, date and time. Platforms can be individual or combined. - BOOKING-O: online, internet booking module - BOOKING-S: SMS or text booking module* - BOOKING-T: phone booking module

CDS SMS Customer notifier before calling. The software module* makes possible for those clients who has to wait, to register their mobile number, in order to not sit and wait in the Customer Service. Before calling, the customer receives a text message with a notification to return to the Customer Service.

CDS MEETING Meeting room occupancy display application. Makes possible the display of current and forecast occupancy information for meeting rooms.**

* Requires GSM adaptor (hardware) ** Requires LCD screen(s)

CDS Customer Service software