ONLINE PAYMENT ACTUAL SITUATION & POTENTIAL
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Transcript of ONLINE PAYMENT ACTUAL SITUATION & POTENTIAL
ONLINE PAYMENTACTUAL SITUATION & POTENTIAL
Mr. Trần Việt Vĩnh Business Excutive & PT Partner
E-Wallet & Payment Gateway NgânLượng.vn
CONTENT:
• The success story of PayPal.com
• Overview of The Online Payment Market
• Why should businesses/ Individuals use E-Wallet?
The common forms of payment in E-Commerce
Online payment gateway
Bank: Internet/ mobile banking,
ATM E-Wallet
Through Telco: SMS, prepaid cards,
accounts
Delivering and collecting
(COD)
Making Payment by Telco’s service
1) Text SMS 2) Prepaid Cards3) Mobile Accounts
Making payment by Internet/mobile banking, ATM
1) Mobile/SMS Banking 2) Internet Banking
Making Payment by Intermediate Payment Gateway
Banks Businesses
Making Payment by Intermediate E-Wallet
Pay immediately or retain temporarily
DepositBuyers’ E-Wallet
Sellers’ E-Wallet
WithdrawBuyer’s
credit card, bank
account
Seller’s bank account
Online, Offline Online, Offline
Making Payment on Delivery (COD)
Seller deliver goods and collect money at buyer’s place
CONTENT:
• Overview of Online Payment Marker
• Why should businesses/ individuals use E-Wallet
• The success story of Paypal.com
REASON (1): VARIED AND SIMPLE PAYMENT METHODS: BANK AND NO-BANK
DEPOSIT/ PAYMENT SOURCE WITHDRAWAL SOURCE
Online
Internet Banking – All banks in Vietnam Offline
International credit cards (VISA, MasterCard, JCB…)
Transactions of NgânLượng.vn
Prepaid phone cards: Vinaphone, Mobiphone…
Offline
More than 30.000 postal transactions Online
Banks Transfer to bank’s account
Bank’s ATMs
Transactions of NgânLượng.vn
REASON (2): SAFETY
Survey: Why don’t you (customers) go shopping onine? Survey: Why don’t you (customers) go shopping onine?
??? Don’t want to disclose financial information on the Internet
Want to see/ touch the product before buy it
Enjoy searching online but buy the product at the store
Don’t have bank account
Worry about the risks after hearing several frauds
Extremely high shipping costs
Information of 650,000 credit cards may have been stolen650,000 customers’ personal information of J.C Penney and 100 retailers may be damaged when the storage device was stolen.
Sony: 75 million credit card accounts’ data is threaten by Play Station Hacking case.
Hackers that broke in Sony’s PlayStation Network online service may have stolen its members’ credit card information.
REASON (3): TRUST BUYERS ARE PROTECTED WHEN THEY BUY PRODUCTS AND MAKE ONLINE PAYMENT
Sellers
(1) Irrevocable payment.(2) System automatically confirms after 7 days.(3) Must lodge a complaint before the detaintion period ends.
Receive notifications of Shipping/ services
Receive payment
Dispute
Insurance for any payment
Average value of payment:
Just $30/ a transaction
Resolve dispute
Receive products?
Certify
Reason (4): Sellers are protected (Charge Back)
Solve troubles
Protect the sellersReduce risks
Verify the buyer: card, bank account, delivery address, valid documents
(*) Leading technology, created by PayPal
Automatically check the bank’s transaction history, prevent or warn the bank about suspects (*)
Use tools that automatically prevent undesirable transactions: nation, IP address, buyer’s account type
Contact the account holder, the issuing bank… to actively verify and process
More than 2000 anti-fraud experts, working 24/7 in the world
The lowest risk rate: less than 0.17%
Be protected from Charge back by following the safety instruction
Fraud Compensation Fund, nearly $200 million/ year
Some sellers in Vietnam using other payment gateway loss money due to charge back up to 20%
VÍ ĐIỆN TỬ ƯA THÍCH NHẤT 2009 & 2010
REASON (5): REASONABLE EXPENSESTHE MOST SUITABLE SOLUTIONS FOR EVERY BUSINESS
E-Wallet(NganLuong.vn)
Comparision Other solutions
Initial cost 2M ~ 20M Free
Maintenance cost 6M ~ 24M Free
2.000 ~ 6.000 đ 1.000đ + 1% Transaction cost
+ 2% ~ 4%
Up to many months depend on each bank
1 ~ 24 hours, Integration timeEvery channel
Suitable for Big businesses All
Bank or not, both is possibleCustomer Depend on each bank
Market Domestic Payment Domestic and more
Charge-back Self Management Low risk rate, supported
CONTENT:
• The success story of PayPal.com
• Overview of Online Payment Marker
• Why should businesses/ Individuals use E-Wallet?
The leading E-Wallet of online payment
An eBay™ company
• ~250 million accounts in 190 markets • $3 million USD of Mobile payment @ 2011
• ~100 million active users Mobile payment interface
Mobile transfer app • ~110 billion USD each year TPV Digital content payment solution• Millions of business are using it
Principal of operation
Money source Withdrawal
Buyers choose forms of payment
Sellers choose forms of withdrawal
Bank accountCredit card or
Debit Card
Credit card’s account
Bank account
Balance of PayPal E-Wallet
Balance of PayPal E-Wallet
Shopping
Confidential and Proprietary 17
Leading of Web & Mobile Payment
2010: $1.5 billion USD 2011: $3 billion USD
PayPal account for >50% of the Social Gaming payment market in the world
Confidential and Proprietary 18
PayPal is more popular thanVisa/MC
Number of PayPal accounts
% of users prioritize PayPal*
Compare with Visa Card & Master Card
UK 20 million 35%
Australia 5 million
Precede Visa/MC
USA 80 million Equal Visa/MC
Europe 35 million
190 Markets ~250 million
31%
29%
23%
Precede Visa/MC
Equal Visa/MC
200,000 subscribers
Confidential and Proprietary 20
Customers only buy if there is PayPal
Survey shows that: many customers decide to buy products just because the website allows them to pay with PayPal
Businesses Buying rate because the website has PayPal
The world's leading brands choose PayPal
Confidential and Proprietary 22
GÓI DỊCH VỤ “GIẢI PHÁP THANH TOÁN TOÀN DIỆN” TÍCH HỢP 2 TRONG 1: CÔNG CỤ THU TIỀN TỐI ƯU CHO WEBSITE BÁN HÀNG
Vietnam’s businesses receive money from
~250 million buyers worldwide
5,000+ businesses receive payment from
millions of buyers
Confidential and Proprietary 23
Let’s share success!
E-Wallet Business
User
Bank