OneBill Velatel Group China Presentation

OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd

Mobile Billing Solution SaaSFor

VelaTel Group


System Logical Architecture


OneBill – Core Packages


OneBill – Core Package


OneBill – Full Package


TEST ENVIRONMENT

APP

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DAT

A B

ASE

FRONT END

Web

App

1

Web

App

2

Mediation+ Provisioning

Med

App

1

Med

App

2

DATABASE

DBN

OD

E2

App

Ser

ver 1

App

Ser

ver 2

STORAGE (PROD & REPORTING)

Med App 1WEB App1App Server 1 Selfcare 1

Med App 2WEB App2App Server 2 Selfcare 2

TEST ENVIRONMENTADMINREPORT APPBatch+Provisioning

BACK ENDDBN

OD

E2

Virtual Machine

Virt

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Virtual Machine

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2+3 Servers

AD

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REPO

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DMZ

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OneBill – Failover and Redundancy


OneBill –DRP solution


Customer Management


Account Type Credit Limited Credit Debit

Class Node or Leaf <-> Parent or Child Nodes: Company; Department; Branch; Office; Retail; Reseller Leafs: Consumer; Subscriber; Employee

Category Residential or Commercial Groups (user defined list): Maritime, Aviation, Defense, ISP, AA

Billable The top senior “Ancestor” is Billable Descendants are optionally billable or non-billable Split billing at account level and/or service level


Prepaid Solution


Supports real-time AAA (Authentication, Authorization, Accounting) using:

User ID/Password (two-stage dialing) or ANI (One-stage dialing)

Reverse rating for the total left balance

Using latest RFC standards: Diameter and Radius

Enables real-time account disabling

Balance Manager for MSCC (Multiple Services Credit Control)

Provides internal IVR and external IVR interface

Flexible Tariff Plans

Prepaid Cards Lots Management

Customer Care & Self Care Applications

OneBill Prepaid Solution Highlights


System Prepaid Topology Overview


OneBill RTS and Balance Manager Highlights


AAA OneBill Real Time Server (Radius)

The OneBill Real-Time Server (RTS) is responsible for AAA real-time event handling:

Authentication – identifies the subscriber at service initiation: username/password, PIN, IMSI, MSISDN, CLI\ANI, MAC address, access device IP address and/or trunk ID

Authorization –based on the type of service, dialed number and origination of the call, the rating plan and the customer’s balance returns the maximum allowed duration or volume of the call or allocates a quota of volume MBs\KBs traffic or minutes: seconds. Bandwidth\Throughput setting; Idle time out, IP allocation, etc. Re-authorize or quota replenishment

Accounting Interim accounting and rating – credit reservation, creates partial UDRs,

split CDRs for crossing profiles Peak/Off peak rates, Days. Final accounting and rating – balance update, once the call is terminated

the OneBill RTS rates the call, stores a final CDR in the database and updates the customer’s balance instantaneously.


Balance Management


MobeeVoice Application Server Solution


MobeeVoice Server Solution


MobeeVoice Server Solution Highlights

Internal IVR function for playback of announcements, DTMF collection and voice recording

External IVR interface based for large scale and highly scalable solutions

Java and web-based, allows service development on top of extensive Java APIs using Java development tools

SCE for service setup, testing and customization

Web-based management tools support platform and service management (customized per service)


Supported MobeeVoice Pre-paid Services

Interactive language selection ANI-based authentication & Dialed number-based

authorization Calling card number & password IVR collection and

authentication Destination number collection and authorization Money balance/time remaining announcements Time expiration warning Change password feature Calling card recharge/money transfer feature ANI Assignment to a calling card feature Calling card service branding New call without re-authentication using mid-call “##”


Prepaid call flow example (initial call setup)

PSTNPSTN

OneBill MobeeVoice Application Server

OneBill Billing & CC System

Subscriber Database

SS7 Call Setup

SIP Call Setup(INVITE)

OK

OK

Media GW

SoftSwitch

Media GW

External IVR

SDP

WelcomePrompts


Prepaid call flow example (IVR, AAA phase)

PSTNPSTN

Subscriber Database

Authenticate/Authorize Request

Accept

Card Number, PIN,Destination Number

(DTMF)

Voice Prompts

Media GW

SoftSwitch

Media GW

External IVRPlay & collect


Prepaid call flow example (final call setup phase)

Prepaid call flow example (final call setup phase)

PSTNPSTN

Subscriber Database

SS7 Call Setup

SIP Call Setup(INVITE)

OK

Start Accounting

OK

Conversation

Start Timer

Media GW

SoftSwitch

Media GW

SIP Call update(re-INVITE)

External IVR

OK




Prepaid call flow example (call cutoff phase)

Prepaid call flow example (call cutoff phase)

IP Network

PSTNPSTN

Subscriber Database

SS7 Disconnect

SIP Disconnect(BYE)OK

OK

Stop Accounting

OK

Timer Expired!

Re-Invite

OK

CDR

Media GW

SoftSwitch

Media GW

External IVR

SDP

Re-enter IVR Menu




Provisioning


Provisioning Capabilities

Add/update/delete subscribers and services information, including service features

Provisioning to various network elements

Define the order of provisioned network elements

Rollback of the provisioning; the relevant cases are identified by the provisioning platform

Support scheduled provisioning commands

Support pre-defined profiles

Supported protocols: TCP/IP Socket, Serial (RS-232), CORBA, telnet, SMPP, FTP, XML, SNMP, LDAP, X-25


Provisioning Flow

711 LES Switch

HLES POP

ProvisioningAgents

Agent1

Agent2

Agent3

Provisioning Server

The CSR adds a feature to an account service

The Provisioning Workflow Hands the request to thevarious NEs and to theOneBill DB

Feature created (or failure)

Operation success/failureindication

The request is passed to the Provisioning Server

Clients


Currently Supported Provisioning Network Elements

• Softswitches: Nortel CS2000, Ericsson IPT, Cisco BTS, Veraz, IP Gallery, MobeeVoice

• TDMA: Nortel MTX, Ericsson• CDMA: Sprint M2M Gateway, Lucent

5ESS• Wireline: Nortel DMS100, Teles• GSM: Nortel DMS, Siemens D900,

Ericsson, ZTE ZXG 10• GSM-r: Siemens D900 (via Switch

Commander)

• Paging: Weblink host-to-host API• Prepaid: Lightbridge, Comverse• SMS: Comverse, Sprint• OTA: ORGA, Smarttrust• IN: Siemens Advantage IN• VMS: Comverse


Business Processes


Challenges

Handle operation flows that involve several users and span over a period of time

Automating processes according to the operator’s unique business model

Time to market – adapting business processes to new conditions and requirements rapidly

Customizing new or existing business processes independently


Business Processes – Logical Architecture

Provider 2

Provider 1OSS & BSS SystemsMINDBill

DB

WF EngineOrder Management

Trouble Ticket

Custom BP

Web CSR

Address validation

Credit score

Fulfillment

Provisioning

Workforce Mng.

Technician Tickets

BPDevelopment

Business Processes – Logical Architecture


OneBill Business Processes

Order Management

Account Creation

Update Account and Contract

Trouble Ticket Management

Dispute Management

Provisioning

Scheduled Package Change

Debt Collection (overdue)

Payment Arrangement

Notification Letters


Trouble Ticket


Trouble Ticket – Configurable Navigation Between Steps


Debt Collection – Overview

The Debt Collection process is an automated business process that manages and schedules a predefined set of collection actions for overdue customers.

The purpose is to improve revenue assurance and minimize revenue leakage. Flexibility is achieved by using a business process engine. All the triggers and

collection actions are configurable. It is possible to define several Debt Collection paths to comply with collection

needs of different customer categories, e.g, Residential, Corporate, Government, etc.

Debt collection is applicable to both ‘Open’ and ‘Close’ invoice rules. Only one single DC process may be active per account at a time even if several

overdue invoices exist.


Debt collection flow

Collection process

Action 1:Call

customer

Action 4:Close acount

Action 2: Send Invoice

reminder

Action 3:Suspend

calls

DC Triggering process

End of process

Delay

Delay

Delay

DelayInterrupt


Debt Collection flow

Collection process triggering: A daily process searches for all overdue invoices that passed the

grace period. If the sum of a customer’s overdue invoices crosses a predefined

threshold, the DC process is initiated. A Collection Path is started performing a predefined sequence of

collection actions. Collection steps may be automatic or may require manual

approval/intervention through the DC GUI.


Payment Arrangement (PA)

Payment Arrangement is an installment agreement between a customer and the service provider.

The current debt is being split into a series of smaller monthly amounts, making it easier for the customer to pay the debt

Only a single PA is allowed per account PA can be started from account home page or from Debt Collection step On agreement breach Debt Collection will resume from the same step Interest rates and handling fee due to overdue amount are suspended while PA

is effective


Partner Management


Agents Third-party entities that convince people to become customers and benefit from the

various services offered by a provider (or by various providers) Agents receive a commission based on the revenue generated by the accounts they “bring

in”

One or more agents per account Default Agent’s commission can be updated on account level to reflect the exact amount

received for the account An agent can receive two types of commissions:

Based on a percentage of the calls placed by the subscriber; Based on a fixed rate per call, per invoice, or per minute (minimum invoiced amount to be

commissioned can be defined)

The commission received by an agent can be calculated either according to one of the rating types, or to any defined combination

Intermediate calculation – daily calculation for each agent for increased performance – summary reports are created faster


Interconnect Solution


OneBill Interconnect - Highlights

• End Of Month – Dispute & Reconciliation• Managing Partners• Mediation & Rating • Aggregation• BI & Reports Analysis• Least Cost Routing• G/L


End of Month – Dispute & Reconciliation

• Graphical tool for dispute & reconciliation management– Search and display system traffic (from own switches)

– View traffic details for each destination (number of calls, duration, charges)

– Possibility to export traffic to files (in order to be sent to the partner)

– Issue traffic declarations – configurable layouts per partner

– Display traffic reported by partner – can be manually inserted or imported

– Compare system and partner traffic

– Edit aggregated traffic according to compensation reports

– Close month (invoices can be generated)


Partner Management• Partners

– Multiple types available: International, ISP, Local PSTN, Mobile Operator, International VoIP, etc. – Postpaid model

• No limit for total debt• Configure debt collection for overdue invoices

– Limited credit model• Set limit on total debt (includes invoices open balance & non-invoiced usage)• Configurable actions when limit is reached (notification letters, suspend service, etc.)

• Agreements– May consist of one service or a list of services– Services such as voice, dialup, data, fax, content, e-mail, and many others– Rating and bundling of unlimited combinations of services

• OneBill Customer Care is used to manage partners and agreements– Create, search, view and adjust partner details (contacts, phone ranges, etc.)– Add and update agreements– Review invoices, accept and review payments


Partner Management - Mediation

• Vast mediation experience interfacing with various network elements – Batch mode

• Variety of collection protocols: FTP, SFTP, local/network drives, etc.• Process any CDR types: binary, text, ASN.1, etc.

– Online mode• Standard protocols: RADIUS, Diameter, SIP, CAMEL, etc.• Custom HTTP protocol (when network elements do not support standard

protocols)

• CDRs are guided to the correct partner agreement and service– Partners are defined based on: Trunks, Prefixes - Calling/called number ranges


Partner Management - Mediation

• Origination traffic (Partner to RRSat)– CDRs are ignored for retail subscribers– CDRs are duplicated for partner

• Termination traffic (RRSat to Partner)– CDRs are charged for retail subscribers– CDRs are duplicated for partner


Partner Management - Mediation – Example


Partner Management – Wholesale Rating

• Flexible and powerful rating engine – Unlimited number of services rating schemes and billing plans

• Three main types of charges– Setup (one-time) charges – charged once at service activation. – Recurring (periodic) charges – charged every predefined period – Traffic charges – wholesale and/or session, dropping rates (stepped/tiered)

• Wholesale rates examples– Monthly traffic volume – Stepped / Tiered intervals

From 0 to 100000 min: 2$/minute• Above 10000: 4$/minute

– Minimum traffic volume

• From 0 to 400000 min: 1000$ (FLAT)• Above 400000 minute: 1$/min


Partner Management – Aggregation

• Large amounts of CDRs per single interconnect statement/invoice– After rating, traffic is aggregated into daily and monthly buckets – Traffic is aggregated per service and destination– Aggregate number of calls, duration, amounts, etc.– Buckets are updated automatically after recalculation of original traffic

• System performance is increased– Reports are produced faster– Quick drill down when disputes over differences arise– Swiftly identify the source of divergences– Invoices are produced faster


Partner Management – LCR (Least Cost Routing)

Focus on revenue assurance and increasing operators margins

The Least Cost Routing solution includes

Importing into the tariff definition each partners’ rates (A-Z)

Automatic LCR matrix creation - holds the best 3 rates for a destination

Marks CDRs with the LCR indicator priority according to the LCR matrix

Report that shows CDRs with non-optimal routing

Indicates that the network routing tables have not been updated accordingly and that a corrective action is needed ASAP.


Reports & BI


Reporting – Crystal reports & CMS OneBill Reports are complementary to the OneBill billing platform Crystal reports - Built-in reports (more than 30 reports)

Account list Outstanding debts A/R – Annual accounts receivable Billing cycle Adjustment summary Agent commissions Product Catalog

Crystal reports – User-defined / customized reports CMS (Call Management System) for usage based reports


Conclusions


OneBill Global Centralized Billing - SaaS


OneBill as a SaaS mobile billing application is maintained and updated more frequently than traditional software, in many cases on a weekly or monthly basis. This is enabled by several factors:

The application is hosted centrally with global fail-safe features. New releases can be put in place without requiring customers to physically install new software.

The OneBill application only has a single configuration, making development testing faster.

The application vendor has access to all customer data, expediting design and regression testing.

OneBill as a Global Solution for Providers:


For further details contact

Adonis Valamontes AG Tech Holdings Ltd.

[email protected]

OneBill Velatel Group China Presentation

Technology

Transcript of OneBill Velatel Group China Presentation