One Stop Shops: Six Institutions Pushing The Student Services Envelope

The University of Minnesota’s innovative One

Stop Student Services Center has earned an

impressive 98% satisfaction rate from students

for its holistic problem-solving approach.

When the University

of Tennessee

Knoxville launched

its One Stop in June

2013, one student

remarked “Finally,

my tuition dollars at

work!”

The University of Alaska

Anchorage launched its

One Stop in 2002. The

result? “Long gone are

the days when a student

comes to the University,

only to stand in line and

be shuffled from one

department to another.”

McGill University’s “Service Point” humanized the

approach to service by integrating with the big

picture view of the student life cycle.

The University of San Diego has made customer

service its top priority. “Now students come to our

One Stop to review their bill, their financial aid, their

registration, order a transcript, and many other

functions.”

At Pepperdine University “One Stop is more than a

place…it’s a philosophy.” Faculty no longer need to

spend time helping students navigate “the

labyrinth” and can focus on teaching and research.

Want more?

View a complimentary recording of our webinar about One Stop

Shop Student Services at

http://bit.ly/evonestopshop