Knowledge Sharing Communities for Singaporeans

forDesigning & Implementing

Guiding Principles

Lessons Learnt

Olivier Amprimo, NLB – 11/10

from

Past & Current

Successes (web 2.0) & Failures (CoPs)

What is NLB• 1 National Library• 22 Local Public Libraries• 18 Third Party Libraries under management• Digital Library Services

What NLB does on the digital side

• e-Books & Databases AcquisitionContent Digitization

Olivier Amprimo, NLB – 11/10

• e-Books & Databases Acquisition• Content Digitization• Content Preservation• Cataloguing• Web Sites and Services• Mobile Services• Knowledge Sharing Platforms

What are Knowledge Services

An online platform (under dvpt)

• Based on social computing and semantic computing;

• Where people share with & learn from like-minded people & specific services;

• Supporting Singaporeans to be more competitive in a knowledge economy.

Olivier Amprimo, NLB – 11/10

Funded by the Government

One element of a broader base of digitalservices

A knowledge management initiative,with a “2.0” touch!

Knowledge Sharing Platforms

Why NLB develops

Labour Intensive

Skills Intensive

Capital Intensive

Knowledge and Technology Intensive

Innovation and Experience IntensiveType o

f Eco

nom

y

Olivier Amprimo, NLB – 11/10

Knowledge is recognized as a key competitive advantage

NLB is recognized as a key actor for life-long learning

1960’ 1980’ 2000’

Labour IntensiveType o

f Eco

nom

y

we tried to answer one question

How come web 2.0

is more successful

than CoPs

To design such a service,

Olivier Amprimo, NLB – 11/10

Experience & Research have helped us learn

& come up with design principles

Olivier Amprimo, NLB – 11/10

Lessons Learnt

Acknowledge the web

Enrich your knowledge services dynamically with external content.

is the principal source of information

Olivier Amprimo, NLB – 11/10

Benefits

• Initial Content will not be provided by community members

• Continuous discovery creates stickiness

Embrace the Flow

Deal with Push (rather than Pull)

Filters rather than Search

Benefits• Findability and productivity• Consistency in the computing experience (computer, tablet, mobile)

Olivier Amprimo, NLB – 11/10

Digital

one serviceone service

Articulate Digital and Physical

with features that help reinforce one and the other

Physical

one serviceone service

Olivier Amprimo, NLB – 11/10

Benefits

A way to make digital platforms relevant;

not nice to have

Embed Learning and Knowledge Capitalization processesinto Collaboration

Benefit

A way to put KM in thecenter of attention of users

and managers.

Olivier Amprimo, NLB – 11/10

Recognize that

interactions are not just about collaboration

BenefitA way to have systems and process architecture consistency,without necessarily having a one-size-fits-all tool.

Olivier Amprimo, NLB – 11/10

Recognize that

interactions are not just about collaboration

BenefitA way to address and engage the lurkersby reducing the cost of participation

Olivier Amprimo, NLB – 11/10

Hide complexity

with a light user interface

& a phased delivery

Benefit

A way to boost adoption at a fraction of the cost

Olivier Amprimo, NLB – 11/10

Take Away

• Enrich your Knowledge Services dynamically with external content

• Deal with Push (rather than Pull); Filters rather than Search

• Digital features that help reinforce physical interactions

• Embed Learning and Knowledge Capitalization processes into Collaboration

• Recognize that interactions are not just about collaboration

• Hide complexity with a light user interface & a phased delivery

Olivier Amprimo, NLB – 11/10

@ Tim Wieringa (aka Lapsaptong) for the early review and suggestions

Credits:

• Photography page 1 (CC): RESOLVE by vaxZinehttp://www.flickr.com/photos/vaxzine/288280613/• Photography page 2 (CC): NLB – National Library Board by koalazymonkeyhttp://www.flickr.com/photos/koalazymonkey/4154474886/

• Photography page 3 (CC): Grids by shufflearthttp://www.flickr.com/photos/shuffle-art/2592050511/

• Photography page 4 (CC): Escalator by Joaobambuhttp://www.flickr.com/photos/joao/329715089/

• Photography page 5 (CC): Questioned Proposal by Eleafhttp://www.flickr.com/photos/eleaf/2536358399/• Photography page 6 (CC): Rubiks 2 by DublinMediahttp://www.flickr.com/photos/webwizzard/3931165028/

Olivier Amprimo, NLB – 11/10

http://www.flickr.com/photos/webwizzard/3931165028/

• Photography page 7 (CC): Cyber Girl by WebWizzard http://www.flickr.com/photos/webwizzard/3931165028/

• Photography page 8 (CC): Espiral de agua by fah-lo-suehttp://www.flickr.com/photos/fah-lo-sue/2767206511/

• Photography page 9: Blue and Grey by Lynn (Gracie’smom)http://www.flickr.com/photos/apophysis_rocks/330451144/

)• Photography page 10: Mille-pattes prisonnier de l’ambre by Museumdetoulouse http://www.flickr.com/photos/museumdetoulouse/3561669361/

• Photography page 13: Zen Garden by euarthttp://www.flickr.com/photos/euart/282104427/

• Photography page 14 (CC): Honk!!! Honk!!! Honk!!! :))) by Denis Collettehttp://www.flickr.com/photos/deniscollette/1817034358/

http://www.flickr.com/photos/hinaet/270591790/

• Photography page 15: Xie Xie by Hina :-)