Rapid Response Rapid Response

Where it all starts !!Where it all starts !!

What is Rapid Response?What is Rapid Response?Service?Service?Broker?Broker?Partnership Builder?Partnership Builder?Grant initiator?Grant initiator?Source of Emergency Funds?Source of Emergency Funds?Source of skilled employees?Source of skilled employees?Marketing component?Marketing component?Link to Economic Development?Link to Economic Development?

Rapid Response ? Rapid Response ? How long can you provide onsite How long can you provide onsite services? Start/Finish?services? Start/Finish?WARN related companies make what WARN related companies make what % of company layoffs?% of company layoffs?How do companies here of WARN , How do companies here of WARN , Rapid Response, OSCC’s?Rapid Response, OSCC’s?State/ Local coordination?State/ Local coordination?First Questions when meeting with First Questions when meeting with effected company?effected company?

Why more companies aren’t Why more companies aren’t using Rapid Response using Rapid Response

ServicesServices

Government program stigma?Government program stigma?

It’s free - how good can it be?It’s free - how good can it be?

Confidentiality !!Confidentiality !!

What about sabotage?What about sabotage?

Need to keep layoff information from Need to keep layoff information from the employees as long as possiblethe employees as long as possible

Rapid Response, Who?Rapid Response, Who?

Employer FindingsEmployer Findings

Employers who used Rapid Employers who used Rapid Response services were highly Response services were highly satisfied.satisfied.

Most employers only heard of Rapid Most employers only heard of Rapid Response after filing a WARN notice.Response after filing a WARN notice.

Employers would have preferred to Employers would have preferred to have known about Rapid Response have known about Rapid Response services in advance to any layoff services in advance to any layoff plans. plans.

Rapid Response initiated programsRapid Response initiated programs

Response to company closures and Response to company closures and layoffs layoffs

Layoff Aversion/ Company matchingLayoff Aversion/ Company matching

Rapid Response (RR) Set Aside Rapid Response (RR) Set Aside

National Emergency GrantsNational Emergency Grants

Trade Adjustment Assistance Trade Adjustment Assistance

Early intervention services allow Early intervention services allow dislocated workers the best chance dislocated workers the best chance of re-entering the workforce with of re-entering the workforce with the least amount of time and the least amount of time and money lost.money lost.

Rapid Response LocationsRapid Response Locations

BostonBoston

LeominsterLeominster

HaverhillHaverhill

BrocktonBrockton

SpringfieldSpringfield

AFL/CIO Union AFL/CIO Union StaffStaff

On-Site Rapid Response On-Site Rapid Response ServicesServices

Career CounselingCareer Counseling

WorkshopsWorkshops

Job Placement Job Placement AssistanceAssistance

GED and ESL GED and ESL ClassesClasses

Rapid Response/Rapid Response/Center CoordinationCenter Coordination

Marketing EffortsMarketing EffortsExplanation of all Center locations Explanation of all Center locations and Servicesand ServicesCoordination of On-site ServicesCoordination of On-site Services– GED, ESL, Assessment, Workshops, counseling -GED, ESL, Assessment, Workshops, counseling -

Rapid Response team completes the Rapid Response team completes the One Stop registration at the time of One Stop registration at the time of the onsite employee Meeting.the onsite employee Meeting.

Features of a Statewide SystemFeatures of a Statewide System

Consistency- All Rapid Response staff work Consistency- All Rapid Response staff work as one team , this method insures a as one team , this method insures a consistent level of services will be offered in consistent level of services will be offered in all layoff and Plant closing situations.all layoff and Plant closing situations.Cost Effectiveness- The one team approach Cost Effectiveness- The one team approach allows us to maximize the use of Rapid allows us to maximize the use of Rapid Response resources. Staff move to where Response resources. Staff move to where activity is occurring.activity is occurring.Customer Choice – The State team is the Customer Choice – The State team is the gateway into any one of the 37 career gateway into any one of the 37 career Centers. Centers.

Rapid Response /Career Center Rapid Response /Career Center MOA’sMOA’s

A signed MOA is reviewed each year A signed MOA is reviewed each year to insure a seamless delivery of to insure a seamless delivery of services.services.

The MOA indicates roles and The MOA indicates roles and responsibilities which eliminates responsibilities which eliminates duplication. duplication.

Employer AdvantagesEmployer Advantages

Better working relationship between Better working relationship between Employees and Employer Employees and Employer

Insure productivityInsure productivity

Project a better company imageProject a better company image

Save money: Placement of Save money: Placement of employees early saves on company employees early saves on company unemployment contributions.unemployment contributions.

Employees AdvantagesEmployees Advantages

Better understanding of how to Better understanding of how to access services.access services.

Access to WorkshopsAccess to Workshops

Counseling Counseling

Job PlacementJob Placement

Assessment ServicesAssessment Services

Referral to Career CentersReferral to Career Centers

Company Evaluation Summary Sheet

Company Name: _________________________________________________________________________ Company Contact: ______________________________________Phone: ____________________________ Date: __________________________________________________________________________________

Please rate each item by circling the applicable number on a scale of 1 to 4, with 4 as the highest score.

Strongly Agree - 4 Agree - 3 Disagree - 2 Strongly Disagree - 1 Does Not Apply – 0

Rapid Response provided all agreed upon services. 4 3 2 10

All services were provided in a timely fashion. 4 3 2 10

The employee meeting was effective. 4 3 2 10

The employees were satisfied with Rapid Response services. 4 3 21 0

The quality of the services provided met your expectation. 4 3 2 10

The Rapid Response services increase morale. 4 3 2 10

The onsite services decrease tensions between employees and the company. 4 3 21 0

The Rapid Response services improved productivity. 4 3 2 10

Rapid Response worked well with company representatives .4 3 21 0

The Rapid Response staff was knowledgeable and accommodating. 4 3 2 10

I would use Rapid Response again. 4 3 2 1 0

COMMENTS:What can we do to improve our services?

Tracking of Rapid Response Tracking of Rapid Response servicesservices

All Company information and All Company information and servicesservices

All employee registration and All employee registration and servicesservices

MOSES system Massachusetts One MOSES system Massachusetts One Stop Employment SystemStop Employment System

TAA/RR/NEG- system TAA/RR/NEG- system

Division of Career Division of Career ServicesServices

Rapid Response Rapid Response Set Aside FundingSet Aside Funding

Workforce Investment Workforce Investment Act 1998Act 1998

(665.340 WIA Sec.134(a)(2)(A)(665.340 WIA Sec.134(a)(2)(A)(II))(II))

Allows Rapid Response 25% funds Allows Rapid Response 25% funds to be utilized for additional to be utilized for additional assistance to local area’s assistance to local area’s experiencing events that experiencing events that substantially increase the substantially increase the number of unemployed individualsnumber of unemployed individuals

Direct services to participants Direct services to participants (such as, intensive and training (such as, intensive and training services) if there are not adequate services) if there are not adequate local funds availablelocal funds available

Massachusetts Rapid Massachusetts Rapid Response 25% Set-Response 25% Set-

Aside ProcessAside Process

Additional Assistance Funds Additional Assistance Funds are made available for Local are made available for Local

Area’sArea’s

Utilization of Set-Aside Utilization of Set-Aside FundsFunds

Funds for a layoff or layoffs Funds for a layoff or layoffs that would be to small to that would be to small to apply for a National apply for a National Emergency Grant (NEG)Emergency Grant (NEG)

For use as a bridge while For use as a bridge while waiting for NEG funds to waiting for NEG funds to arrivearrive

Assistance with Trade Assistance with Trade related companiesrelated companies

Proposal ProcessProposal ProcessRapid Response identifies potential (set-Rapid Response identifies potential (set-aside) company layoffs and discussion is aside) company layoffs and discussion is held with Local Planning teamheld with Local Planning team

Rapid Response Regional Coordinator Rapid Response Regional Coordinator meets with Local Planning Team to discuss meets with Local Planning Team to discuss needsneeds

Proposal is developed in coordination with Proposal is developed in coordination with the RR Coordinator , Local Planning Team the RR Coordinator , Local Planning Team

Proposal is sent to the set-aside committee Proposal is sent to the set-aside committee for review and decision on grant approvalfor review and decision on grant approval

ProposalProposal ProcessProcess ( (cont’dcont’d))All proposals must meet the criteria All proposals must meet the criteria outlined in the MA set-aside policy (current outlined in the MA set-aside policy (current policy WIA communication No.06xx) which policy WIA communication No.06xx) which is under revisionis under revision

The chair person sets up a meeting with the The chair person sets up a meeting with the set-aside review committeeset-aside review committee

The committee reviews each proposal and The committee reviews each proposal and decides whether to approve or deny fundingdecides whether to approve or deny funding

Most proposals are incrementally fundedMost proposals are incrementally funded

Quick Turnaround Quick Turnaround FundingFunding

Once a proposal is Once a proposal is approved the field is approved the field is notified immediatelynotified immediately

In addition, the goal In addition, the goal of the set aside of the set aside process is that process is that funding is issued funding is issued within a two week within a two week time frame.time frame.

Set Aside CommitteeSet Aside Committee

Rapid Response Rapid Response ManagerManagerRapid Response Rapid Response Regional CoordinatorsRegional CoordinatorsFinance/Monitoring Finance/Monitoring Staff informationStaff informationNEG Staff assistanceNEG Staff assistanceTrade Staff assistanceTrade Staff assistanceLocal area’s may have Local area’s may have representationrepresentation

Grant TrackingGrant TrackingAll programmatic grant All programmatic grant information is captured on the information is captured on the Massachusetts One-Stop Massachusetts One-Stop Employment system (MOSES) Employment system (MOSES)

All fiscal information is tracked All fiscal information is tracked separately through the finance separately through the finance department (FSR’s)department (FSR’s)

Field ResponsibilitiesField ResponsibilitiesOutlined on award letter/statement Outlined on award letter/statement of workof workEnter services in MOSES system Enter services in MOSES system A Fiscal Spending Report (FSR) A Fiscal Spending Report (FSR) needs to be updated on the 20needs to be updated on the 20thth of of each month on each set aside award each month on each set aside award Local Area’s need to set up separate Local Area’s need to set up separate set aside grant participant grant set aside grant participant grant tracking in MOSES tracking in MOSES

Building PartnershipsBuilding Partnerships

Private OutplacementPrivate Outplacement

Economic DevelopmentEconomic Development

Business communityBusiness community

Other State and Local agencies Other State and Local agencies

Partnering with Partnering with Outplacement FirmsOutplacement Firms

Companies have ongoing relationships Companies have ongoing relationships with outplacement.with outplacement.

Outplacement can benefit from Outplacement can benefit from partnering with Rapid Response.partnering with Rapid Response.

Outplacement firms work with companies Outplacement firms work with companies in the planning of services for upcoming in the planning of services for upcoming layoffs.layoffs.

One of the questions when first meeting One of the questions when first meeting with a company is whether outplacement with a company is whether outplacement is involvedis involved

Linking with Economic Linking with Economic DevelopmentDevelopment

Sharing information on company Sharing information on company closings and layoffs.closings and layoffs.

Sharing information of company Sharing information of company expansions.expansions.

Working together to enhance Working together to enhance business growth.business growth.

Identifying reasons companies leave Identifying reasons companies leave and stay.and stay.

Lessons LearnedLessons Learned

Get into the companies as early as Get into the companies as early as possible before signs of trouble.possible before signs of trouble.

Have one point of contact or Have one point of contact or designated lead to coordinate all of designated lead to coordinate all of the available economic development the available economic development tools.tools.

Think of Rapid Response funding as Think of Rapid Response funding as one of the many economic one of the many economic development tools.development tools.

Contact InformationContact Information

Ken MessinaKen Messina

Department Of Workforce Department Of Workforce DevelopmentDevelopment

19 Staniford street 19 Staniford street

Boston MA 02114Boston MA 02114

617-626-5703617-626-5703

kmessina@detma.orgkmessina@detma.org