Office of Enabling Technologies Erik Hofer, Director 11/1/2011.
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Transcript of Office of Enabling Technologies Erik Hofer, Director 11/1/2011.
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Office of Enabling Technologies
Erik Hofer, Director11/1/2011
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Purpose
• The Office of Enabling Technologies is responsible for the applied research and development of innovative IT solutions that support the research and education missions of the School.
• OET leverages leading-edge information and communications technologies to deliver strategic benefit and competitive advantage via new or enhanced programs and services by balancing producer-push and consumer-pull.
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Products and Services
• Primarily a project-driven organization• Core services / capabilities include
– Technical development and integration– Analysis of social factors in work– Policy analysis and development– Publishing support– Communication and coordination– Collaboration
• Evaluation-driven
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Customers
• Faculty and staff in nearly all UMMS Departments
• Mix of internally and externally funded projects– Hewlett Foundation, Gates Foundation,
National Science Foundation• External partners:
– University Library, School of Information– Universities and non-profits worldwide
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Staffing Trends
2009 2010 201112 13 13
FTE Head Count
No immediate plans for future growth.
Incorporation of IT staff from existing programs was a driver of recent historical growth.
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Current Tactical Initiatives
• Create the ideal patient care experience– Mobile Applications (Destinations Program)
• Engage in groundbreaking discovery and innovative collaboration
– NCRC AV, Social studies of science, Collaborative Tools, Research Analytics
• Cultivate an interdisciplinary, continuous learning environment– Status boards, Open.Michigan, Learning Management tools
• Promote diversity and cultural competency among faculty, staff and students– Studies of international collaboration, African Health OER Network,
• Attain market leadership in key areas– Health Sciences Publishing Service
• Translate knowledge into practices and policies that improve health and access to care– Open Policies Development, Participation in ECRIT WGs
• Generate margin for Health System investment
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Mobile
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mobile applications dashboard
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also: Real-time Patient Recovery
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Real-time use of
metrics
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Opportunities for Collaboration & Synergy
• Some questions:– How can we better engage with
UMMS units in raising awareness of new technology opportunities?
– How can we raise the profile of our engagements with individual faculty?
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Thank You
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Appendix
• Organizational Structure• Key Performance Indicators• Benchmarked Data and Performance
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Organizational Structure
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Key Performance Indicators
• Top five indicators include:– Site/application use metrics – Process data (Agile, Basecamp project management
system)– Ticketing (Jira)– Customer feedback, project inquiries – Employee satisfaction and engagement
• Also review financials, project flow on a regular basis
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Benchmarked Data and Performance
• IT is organized very differently across peer institutions, making direct benchmarking extremely difficult.
• There are not direct peers to benchmark against for the applied research and development mission of the Office of Enabling Technologies, but our peer institutions perceive our capability to be a strategic advantage.