ODP NewsletterIssue 1, 2017

The newsletter for Operational Delivery Professionals across

government – the largest profession in the civil service

News from your department

ODP Recognition Event

Surge and Rapid Response

Team (SRRT)

National Apprenticeship

Week 10th Anniversary

Civil Service Live 2017

And more…

In this month’s edition…

#ProudToBeODP

Contents

1. Welcome

2. News from your department

3. ODP Recognition Event

4. Meet the ODP Events team

5. National Apprenticeship Week

2017 – 10th Anniversary

6. Surge and Rapid Response Team

(SRRT)

7. ODP Qualifications update

8. Civil Service Live 2017

9. Register on Civil Service Learning

10. Get in touch!

#ProudToBeODP1

Hi, I’m Sandra Aston, head of the

ODP Central Team – welcome toyour first ODP newsletter

I’ve worked in operational delivery all my

life, starting as a casual AA when I left

school and now I lead the team that helps

to develop the Operational Delivery

profession across government. I am proud

to be part of the largest Profession in the

civil service and one of nearly 240,000

people that supports the delivery of quality

services to customers each and every day.

Welcome to your

newsletter…

My team supports Ruth Owen as the Head of Profession and the

other Heads in each civil service department. I also work with Civil

Service Learning, Cabinet Office and others to deliver the activities

in the Profession’s Business Plan. You can read about some of

those activities in this month’s edition.

I really hope you enjoy this newsletter and find it informative.

Further details on all the articles, and much more, can be found at

Operational Delivery Profession

Sandra

Follow Sandra on Twitter @aston_sandra and the ODP

Central Team @OpsDelProf and join in the conversation

using the hashtag #OpsDelProf or #ProudToBeODP

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News from your

department… DWP

DWP colleagues can find more about Operational

Delivery Profession by checking out the DWP intranet

site: DWP Intranet - ODP homepage

We’ve done a great deal in DWP to grow recognition of the

Operational Delivery Profession amongst colleagues, with over

57,000 now recognising themselves as Operational Delivery

Professionals on Civil Service Learning.

Awareness of the profession is intrinsic to our DWP

Operations Capability Standards that were launched at the

start of the year.

Growing our professionalism in the areas of customer

service, leadership, and digital and commercial skills has

also been high on our agenda with a number of supporting

initiatives underway.

In DWP we have exceeded our target to recruit 1,800

Apprentices with initial skills conversion or a commitment to

complete Level 2/3 ODP qualifications!

Our hugely popular ODP Leadership Programme to develop

talented individuals aspiring to become future leaders was

heavily subscribed last year with 176 applicants for 24

places - the ambition and talent is phenomenal! Those on

the Programme are expected to work towards a Chartered

Management Institute Level 6 Diploma in Leadership &

Management.

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News from your

department… HMRC

HMRC colleagues can find more about

Operational Delivery Profession by checking out

the HMRC intranet site: HMRC intranet - ODP

Community

HMRC ODP Advocates will be promoting the profession by

running market stalls at a series of Region Live events starting

on the 1 March 2017 in Birmingham & Nottingham and finishing

on 25 April 2017 in Stoke. The events have been developed by

HMRC’s Building our Future Programme (HMRC intranet). The

HMRC ODP Advocate network is a fantastic resource for the

profession with around 500 colleagues working actively across

the department to support and promote the profession in HMRC.

Also to raise awareness about the profession and to showcase

the products and benefits of being part of ODP, the HMRC ODP

Team has been invited to run regular sessions as part of the

Customer Service Group Building High Performing Teams

programme. The programme aims to provide structured

development for HO and SO line managers in building high

performing teams, to improve performance, engagement and

customer experience… Look out for more info coming soon!

During the last four months HMRC HR ODP team have held

another successful Knowledge Based Qualification campaign

(HMRC intranet). We have added another 600 new learners to

our qualifications and upgraded 30 existing learners.

PTO…

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News from your

department… HMRC

Our Debt Management ODP Team based in Livingston made the

final of the Chartered Institute of Credit Management (CICM)

British Credit Awards 2017 with representatives from the team

attending a glittering event in London on 7 February. The team

was nominated due to the success of engaging with the site and

developing our professionals by supporting them with

qualifications, learning opportunities and career advancement.

Whilst the team didn’t achieve first place, they were given a

Highly Commended Award which was very well deserved!

And finally, one of our ODP Advocates Roz Fleming (based in

Livingston) will be appearing as a Professions Case Study in

March’s Talking Points (HMRC intranet). Roz won’t mind telling

you that she is 50+, and having achieved a Level 2 and Level 3

qualification has used her new found confidence to join our

highly engaged ODP team on site. Roz has further developed

herself by successfully applying for the DM Accelerated

Development Programme (HMRC intranet) and she’s a great

example of how being active in the Operational Delivery

Profession can build skills, confidence and knowledge. Well

done Roz!

HMRC colleagues can find more about

Operational Delivery Profession by checking out

the HMRC intranet site: HMRC intranet - ODP

Community 5

Recognition EventCentral Hall, Westminster, 7 February 2017

Read about the event and see lots of photos, including

a couple of 360° images, and check out our Twitter

feed to see conversations from the day - A day in the

life of an ODP event 6

Colleagues from across government who’d been nominated

for either a Dame Lesley Strathie Operational Excellence

Award or the new Customer Services Award for Civil Service

Awards in 2016, including HM Revenue & Customs,

Department for Work & Pensions, Ministry of Defence,

Ministry of Justice, Office for National Statistics, Home Office,

Department for Food, Agriculture & Rural Affairs, HM Court &

Tribunals Service, Welsh Government, Cabinet Office and

more, showing just how diverse ODP is!

For more coverage of the day, including photos of all the

brilliant ODP people, check out Twitter @OpsDelProf - why

not follow us while you’re there?

You might also want to take a look at our ODP Facebook

page where there’s a brief summary of the event and more

photos (including a couple of 360° panoramic images!)

More images of the tables and tables of brilliant nominees and

winners can be viewed here - Photos of attendees!

Read about the event and see lots of photos, including

a couple of 360° images, and check out our Twitter

feed to see conversations from the day - A day in the

life of an ODP event

Recognition Event

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Meet the…

ODP Events team

Contact the hardest working

events team in the business:

events.operational-delivery-

profession@hmrc.gsi.gov.uk

These inspirational events don’t just organise themselves…

meet the team who organised the ODP Recognition Event

along with all the other high-profile ODP events held the

length and breadth of the UK…

Karen Booth, Head of Engagement & Communications.

Based in Manchester, loves photography, writing and baking

with her grandchildren

Alan Armstrong, Events Manager, ODP Central Team.

Based in Newcastle, events guru in and outside of work,

obsessed with music, especially The Smiths

Sarah Dennis, Events Co-Ordinator, ODP Central Team.

Based in Kent, organised beyond belief, loves travel and

crime novels

Bethany Carr, Events Support ODP Central Team. Based in

Newcastle,, formerly a Surge Apprentice, loves fashion,

travel and planning the decoration of her new house.

THE EVENTS TEAM

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The 10th National Apprenticeship Week (NAW2017) will

bring together employers and apprentices from across

England to celebrate the success of apprenticeships over the

last decade and will seek to encourage even more people to

choose apprenticeships as a fast-track to a great career.

There are lots of events going on involving Operational

Delivery Professionals across government including daily

Twitter Q&As with the ODP Apprentice team and ODP

Apprentices, Apprentice blogs and testimonies, and lots

more interesting stuff about Apprenticeships in ODP. Start

your climb up the ODP Ladder of Opportunity by checking

out all the resources and advice on our website (see

overleaf).

Check out our NAW2017 page on the ODP website for more

information, links and details of what’s happening near you

and in your department – NAW2017

Get involved in the conversation on Twitter and tell us what

you’re up to using the hashtags #NAW2017 and

#ProudToBeODP

9

There are many

opportunities to

develop

yourself and

your career in

Operational

Delivery

Profession.

Head to

our

website

to get

started…

Click on

any rung

to go to

the ODP

website

Interactive ODP ‘Ladder of Opportunity’

SRRT supports any central government department or

agency to manage predictable annual peaks in demand,

and to respond to unexpected crises within the scope of

the Operational Delivery Profession (ODP). ODP includes

all Civil Servants who deal directly with UK citizens or

businesses, or those who support them directly.

The next two pages give a sense of the

SRRT’s work and successes so far, but if

you’d like more information about the work of

the award-winning team please visit our

website - Meet the SRRT

Surge and Rapid

Response Team (SRRT)

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Through collaboration with departments we’ve developed

innovative approaches to support candidates, enabling them to

complete their qualifications within the deadlines and thus improve

qualification completion rates. We recently launched new tools to

support candidates on their learning journey including the cross

government Buddy Scheme and Qualification Journey Packs. We

are currently developing an ODP Learning Plan to help candidates

map their journey more effectively. Further information coming

soon, but in the meantime, why not join our ODP Qualifications

Group on Facebook?!

Customer Service Learning SuiteOur Customer Service Learning Suite was launched in mid January

2017 and showcases products available within the Customer

Service branch of the CSL Customer Service Learning Suite (PDF)

This suite was developed in collaboration with KPMG, CSL, Cross

Government Departments and ODP Central Team. Read more on

our website – ODP Qualifications homepage

ODP Qualifications

update

QualificationsWe currently have 10,922 candidates

registered for ODP qualifications across

government. Last month’s figures showed

that of this, 2,798 candidates have

completed their qualifications! Well done

everyone!

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Edinburgh: 8 June 2017

Manchester: 15 June 2017

Gateshead: 23 June 2017

Cardiff: 29 June 2017

Birmingham: 6 July 2017

London: 11/12 July 2017

The ODP Central Team will

be attending the following

Civil Service Live events.

Come and say hello and find

out more about your

profession – the largest in

the civil service…

For more information about other ODP

events keep checking our website -

Operational Delivery Profession

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Register on Civil

Service Learning

Have you noticed we’ve been directing you to our website

an awful lot in this newsletter?! That’s because it’s where

you can find all the latest news, information and resources

about your profession – the largest in the Civil Service.

You can’t access all this great stuff however, unless you’re

registered on Civil Service Learning!

Don’t miss out! Register with your civil service email today

by clicking the link or the ‘sign in’ image below!

https://civilservicelearning.civilservice.gov.uk/user/register

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Get in touch!

Follow the ODP Central Team on Twitter @OpsDelProf

and join in the conversation using the hashtags

#OpsDelProf or #ProudToBeODP

Like us on our new Facebook page

Subscribe to us on YouTube for updates from Ruth,

event videos, vlogs and much more...

Want to feature in the next edition? Send your news,

views and articles to Nick Gill and Karen Topping

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