The Huddle: Always assume best intentions in your daily interactions

Bringing World Class Customer Service to Life

Our customer service booster training for September focused on “assuming best intentions.” Dr. Liane Davey, in the video we

were all asked to view as part of that training, says the practice of assuming best intentions must always start with a positive assumption.

As we learned in The “Way” of the Compass Champion training, positivity does not come naturally. Why? Evolution.

Laura Heebner, president Crider Health CenterLaura Heebner, President Crider Health CenterBest-selling author, Dr. Rick Hanson, PhD, explains in a recent blog. He says “The nervous system has been evolving for 600 million years, from ancient jellyfish to modern humans. Our ancestors had to make a critical decision many times a day: approach a reward or avoid a hazard — pursue a carrot or duck a

stick…If you miss out on a carrot today, you’ll have a chance at more carrots tomorrow. But if you fail to avoid a stick today – WHAP! – no more carrots FOREVER. Compared to carrots, sticks usually have more urgency and impact.”

Therefore, we have evolved to “avoid sticks.” No wonder it is difficult to begin everything with a positive assumption. I don’t want to get WHAPPED. Do you?

So, it’s natural to feel a bit of angst when a co-worker makes a suggestion on how to improve something you have worked hard to develop. However, we also know that when we can stop any negative thoughts from clouding a message, good things happen. The creative process often gives us a chance to build something bigger and better. Bonds are formed from positive interactions with one another. Trust begins to surround us and our teams become unstoppable. Excellence in customer service comes naturally as we trust and support one another.

Our customer service booster training for

September focused on “assuming best intentions.” Dr. Liane Davey, in the video we were all asked to view as part of that training, says the practice of assuming best intentions must always start with a positive assumption. As we learned in The “Way” of the Compass Champion training, positivity does not come naturally. Why? Evolution.

Best-selling author, Dr. Rick Hanson, PhD, explains it well in a recent blog. He says that “The nervous system has been evolving for 600 million years, from ancient jellyfish to modern humans. Our ancestors had to make a critical decision many times a day: approach a reward or avoid a hazard — pursue a carrot or duck a stick…If you miss out on a carrot today, you’ll have a chance at more carrots tomorrow. But if you fail to avoid a stick today – WHAP! – no more carrots FOREVER. Compared to carrots, sticks usually have more urgency and impact.” Therefore, we have evolved to “avoid sticks.” No wonder it is difficult to begin everything with a positive assumption. I don’t want to get WHAPPED. Do you?

So, it’s natural to feel a bit of angst when a co-worker makes a suggestion on how to improve something you have worked hard

OCTOber 10, 2016

The Huddle: Assuming Best Intentions

Satisfaction Survey: Staff happiness remains high

DEA Alert About Carfentanil

October Balance Newsletter

Health Fair dates

Headway Clubhouse October Newsletter

Achievements

Events

Print Edition

In this issueClick on links below to go to stories or

click “full edition” to avoid clicking on each story

CompassHealthNetwork.org

The Marketplace is open for enrollmentThe Health Insurance Marketplace is open for enrollment

from Nov. 1 until Jan. 31 and Compass Health has Certified Application Counselors available in El Dorado Springs (417-876-1000), Clinton (660-223-2461) and all Crider Health Center locations (636-332-8329). Please share these numbers with anyone who needs help with insurance.

As Compass employees, our coverage meets Minimal Essential Coverage – meaning we cannot receive tax credits or savings through The Marketplace. However, if your spouse needs insurance, he/she might qualify for tax breaks because they do not have an offer of coverage. Contact a Certified Application Counselor for assistance.

For more information, contact Donni Kuck—dkuck@pbhc.org Leslie Mills—lmills@pbhc.org

Themed dress encouraged! Door prizes, costume prizes & giveaways for all!

Sponsorship opportunities available. All funds raised support children, adults and families

struggling with mental illness in our local communities.

www.compasshealthnetwork.org/get-involved/upcoming –events

For those who missed the great time Saturday in Warrensburg at the Midnight at the Masquerade event, there’s another chance to get in on all of the excitement and intrigue enjoyed this past weekend. Another Midnight at the Masquerade is set for Oct. 29 at the Elks Lodge in Nevada. The event starts at 6 p.m. with a cocktail hour for the 21-and-older event. The mystery dinner begins at 7 p.m. Tickets are $25 in advance or $30 at the door. For more information, visit the events page at CompassHealthNetwork.org.

Laura Heebner,Crider Health CenterPresident

to develop. However, we also know that when we can stop any negative thoughts from clouding a message, good things happen. The creative process often gives us a chance to build something bigger and better. Bonds are formed from positive interactions with one another. Trust begins to surround us and our teams become unstoppable. Excellence in customer service comes naturally as we trust and support one another.

Our September customer service booster gave us some great pointers on how to consistently assume best intentions. For me, it’s all about developing two important habits – staying mindful and seeking first to understand. When we are living mindfully in the present moment, it is much easier to catch those instances when negative thoughts begin fueling our minds. When we are mindful, we can simply observe the thought, non-judgmentally, and choose another thought – a thought that “assumes best intentions.”

By asking clarifying questions and seeking first to understand, we often gain a new level of understanding that allows us to give the person the benefit of the doubt. Situations immediately turn around when we have the whole picture instead of making assumptions that lead us down a negative path.

Assuming best intentions leads to a positive work environment. Positivity breeds positivity making everything

pleasant, easy and light. Doesn’t that sound like a great environment in which to work? Let’s all come together as a Compass team and make it happen. When we assume best intentions, the sky is the limit!!!

Thought for the Month

“Your intentions are your nonphysical causes that set energy into motion. They create a multitude of effects and, therefore, determine the experiences of your life. This is one of the most important things you can know. It is also something that you can see for yourself is true.”

- Gary Zukav

Survey shows staff happiness remains high

Once again the annual Employee Satisfaction survey shows a high percentage (92.07%) of Compass Health staff report average or above average employee satisfaction; however, there is room for continued improvement and growth.

The leadership team will continue to work within existing process improvement committees, and form additional teams as needed, to develop action plans. These committees and teams will work toward continuous improvement related to employee satisfaction, morale and

engagement. Receiving feedback from all staff is necessary to help make Compass Health BETTER & BETTER. Please continue to provide your thoughts through the various surveys, CEAT and Ambassador Team involvement, the Bright Ideas for a BETTER & BETTER Compass Health suggestion box, as well as input passed along through your supervisors, directors and area vice presidents. Together we will continue on our journey to become a Center of Excellence for our employees and customers.

The full survey results are on the following pages.

Achievements

• Dina Maurer, Pathways (O’Fallon), was promoted to Pathways Home Manager.

• Sharon Foreman, Southwest Missouri Psychiatric Rehabilitation Center, earned her Bachelor of Science degree in Nursing.

• Jessica Ashley, Columbia Outpatient Clinic, earned the status of Provisional Licensed Psychologist.

• Andrea Kimball, Warsaw, earned the status of Licensed Professional Counselor.

• Becky Robinett, Rolla, earned a promotion to Community Support Specialist, Adults.

[EMPLOYEE SATISFACTION 2016

Employee Satisfaction Survey Results 2016

Results

A total of 1,013 employees across the organization completed the survey in 2016. This equates to a response rate of 45%.

Compass Health employee overall satisfaction shows a slight decrease in comparison to 2015 results.

Indicator 2016 2015Count of responses 1,013 1,011Rating overall employee satisfaction as average or above 92.07% 93.02%

Employees who would recommend the organization as a good place to work reports 87% agree; anincrease from previous report. Employees rate the overall happiness at work as 93%. A survey from May 2016 shows 88% of U.S. employees reported overall satisfaction with their current job (www.shrm.org).

The same eight components used in 2015, along with new inquiries are the focus for assessingemployee satisfaction. Tallied results easily signify both areas of strength and areas that can benefit from interventions. Responses are used to identify the top three employment assets Compass Health Network offers as well as three areas where focus can serve to better the organization’s already high level of employee satisfaction.

Employees who reported knowing the organization’s mission, vision and values was at 95%.

0%

10%

20%

30%

40%

50%

60%

Above Average Average Dissatisfied

43% 50%

7%

42%

50%

8% Perc

enta

ges

Rating Scale

Overall Job Satisfaction

2015

2016

[EMPLOYEE SATISFACTION 2016

Employee Satisfaction Survey Results 2016

Previous Components and New Inquiries:

Strengths Identified

A large percentage of staff report average or greater satisfaction with their position and would recommend employment with Compass Health. Specific strengths have been identified which contribute to the employee view of the organization as a place to make a positive and professional impact.

86 80 77

96 98 86

81 88 87 80 78

96 99 85 86 88

94 84 90 84

93

0

20

40

60

80

100

120

A B C D E F G H I J K L M

Perc

enta

ges

Survey Components and New Inquiries

Compass Health Grouped Responses

2015 2016

A The environment of this organization supports a balance between my work and my personal life.

B The organization has reasonable expectations for me.

C I have adequate opportunities for professional growth in the organization.

D I have a good understanding of the mission of the organization and the goals for my department.

E I understand how my work directly contributes to the overall success of the individuals we serve.

F In the past 12 months, I feel I have been treated fairly in this organization.

G I have the resources I need to do my job.

H My supervisor provides me with enough information and support to be effective in my role.

A The environment of this organization supports a balance between my work and my personal life.

B The organization has reasonable expectations for me.

C I have adequate opportunities for professional growth in the organization.

D I have a good understanding of the mission of the organization and the goals for my department.

E I understand how my work directly contributes to the overall success of the individuals we serve.

F In the past 12 months, I feel I have been treated fairly in this organization.

G I have the resources I need to do my job.

H My supervisor provides me with enough information and support to be effective in my role.

I I have the opportunity to use my strengths every day at work.J I believe Senior Leadership actively contributes to a positive company culture.K I receive feedback that helps me improve my performance.L I feel appreciated at work.M I feel respected by my colleagues.

[EMPLOYEE SATISFACTION 2016

Employee Satisfaction Survey Results 2016

I understand how my work directly contributes to the overall success of the individuals we serve. 99% agree. This is the top rated strength identified in the last three reports.

I have a good understanding of the mission of the organization and the goals for my department. 96% agree.

I have the opportunity to use my strengths every day at work. 94% agree.

Satisfaction Barriers Identified

The three organizational barriers are identified.

I feel appreciated at work. 84% agree.

I believe Senior Leadership actively contributes to a positive company culture. 84% agree.

I have adequate opportunities for professional growth in the organization. 78% agree, remaining the lowest rated satisfaction from previous report.

Reference:

https://www.shrm.org/hr-today/news/hr-magazine/0516/pages/0516-job-satisfaction-in-2015.aspx

2 milligrams of powder next to

a penny.

Carfentanil: A Dangerous New Factor in the U.S. Opioid Crisis Carfentanil is a synthetic opioid approximately 10,000 times more potent than morphine and 100 times more potent than fentanyl. The presence of carfentanil in illicit U.S. drug markets is cause for concern, as the relative strength of this drug could lead to an increase in overdoses and overdose-related deaths, even among opioid-tolerant users. The presence of carfentanil poses a significant threat to first responders and law enforcement personnel who may come in contact with this substance. In any situation where any fentanyl-related substance, such as carfentanil, might be present, law enforcement should carefully follow safety protocols to avoid accidental exposure.

Officer & Public Safety Information

Carfentanil and other fentanyl analogues present a serious risk to public safety, first responder, medical, treatment, and laboratory personnel. These substances can come in several forms, including powder, blotter paper, tablets, patch, and spray. Some forms can be absorbed through the skin or accidentally inhaled. If encountered, responding personnel should do the following based on the specific situation:

Exercise extreme caution. Only properly trained and outfitted law enforcement professionals

should handle any substance suspected to contain fentanyl or a fentanyl-related compound. If encountered, contact the appropriate officials within your agency.

Be aware of any sign of exposure. Symptoms include: respiratory depression or arrest, drowsiness, disorientation, sedation, pinpoint pupils, and clammy skin. The onset of these symptoms usually occurs within minutes of exposure.

Seek IMMEDIATE medical attention. Carfentanil and other fentanyl-related substances can work very quickly, so in cases of suspected exposure, it is important to call EMS immediately. If inhaled, move the victim to fresh air. If ingested and the victim is conscious, wash out the victim’s eyes and mouth with cool water.

Be ready to administer naloxone in the event of exposure. Naloxone is an antidote for opioid overdose. Immediately administering naloxone can reverse an overdose of carfentanil, fentanyl, or other opioids, although multiple doses of naloxone may be required. Continue to administer a dose of naloxone every 2-3 minutes until the individual is breathing on his/her own for at least 15 minutes or until EMS arrives.

Remember that carfentanil can resemble powdered cocaine or heroin. If you suspect the presence of carfentanil or any synthetic opioid, do not take samples or otherwise disturb the substance, as this could lead to accidental exposure. Rather, secure the substance and follow approved transportation procedures.

Lethality: Carfentanil is used as a tranquilizing agent for elephants and other large mammals. The lethal dose range for carfentanil in humans is unknown; however, carfentanil is approximately 100 times more potent than fentanyl, which can be lethal at the 2-milligram range (photograph), depending on route of administration and other factors.

For additional safety information, please use the resources below: CDC Health Advisory (#CDCHAN-00384); http://emergency.cdc.gov/han/han00384.asp CDC Health Update (#CDCHAN-00395); http://emergency.cdc.gov/han/han00395.asp DEA Fentanyl Warning Video;https://www.dea.gov/video_clips/Fentanyl%20Roll%20Call%20Video.mp4

Kick a Bad Habit

October 2016

Try these tips to quit your worst habits and make healthier choices.

Snacking non-stop– Losing your body’s natural hunger and satisfaction signals can lead to chronic overeating and extra pounds, which can lead to chronic health conditions. Pay attention to your hunger signals and switch to healthy snacks to boost nutrition, control cravings, lose weight, and increase energy.

To reverse this habit, don’t eat until your body is physically craving food. Stop eating before you are stuffed. Eat when you are hungry, not when you are stressed, bored, angry, or sad. Stop mindless eating by banishing unhealthy food from your home and office. Replace junk food with real food, such as fruits, veggies, nuts, and whole-grains. Plan snacks and meals ahead of time.

Spending too much time watching TV– The more TV you watch, the less physical activity you are getting. This can cause weight gain and memory loss. Balance your TV time with active time to reduce health problems, increase energy, sharpen your mind, and be more social.

Follow the 2/30 rule: No more than 2 hours of TV per day and at least 30 minutes of exercise. Avoid channel surfing; only turn the TV on when there is something specific to watch. Don’t snack in front of the TV: it’s easy to mindlessly overeat. Try exercising while you watch, such as walking in place, doing sit-ups, or pushups. Use commercial breaks to do chores around the house. Stimulate your mind by doing other hobbies and activities.

Check out more bad habits and how to break

them in the full article: Readers Digest

Inside this issue:

Mindful Moment 2

Wellness Champion 3

Trivia

Cutting Sugar

Trending Now

4

MINDFUL MOMENT According to Hugh Byrne, Mindfulness and Meditation Teacher, there are four common habits people seek to change; habits of wanting, resistance, distraction, and doing. Habits of wanting include food cravings, smoking, drinking, and other addictions. Our sense of well-being is often wrapped up in getting what we want. Habits of resistance may occur when we feel the need to defend or protect ourselves. This might emerge as frustration, annoyance, anger or even judgment. Binge watching television or surfing the internet with no apparent purpose are habits of distraction. These habits allow us to escape situations, feelings, and emotions. The habit of doing leads us to believe that by staying busy we will prevent something bad from happening.

When we have relied on old behaviors to help us cope for long periods of time it is natural to believe we no longer have a choice or it is just who we are. “One of the most powerful realizations that we can come to in mindfulness practice is to see that we can bring awareness to thoughts and beliefs rather than being lost in them or ruled by them” (Byrne, 2016). Becoming aware of our thoughts, and the stories we tell ourselves, allows us the space to notice unhealthy behaviors and kick our ‘bad’ habits.

Try the practice below to bring awareness to your old habits and make new choices.

Before: Think about a habit you want to change. What situations, thoughts, feelings, or emotions trigger your habit?

During: When you become aware of the urge to fall back into an old habit pause, take a few deep breaths and become aware of your experience. Notice your environment. Pay attention to your emotions, thoughts, and feelings without judgment. Make a choice to just observe your experience without acting on it.

After: If you have brought mindfulness to a situation, thought, feeling, or emotion that would have triggered an unhealthy choice in the past you have begun to break old habits. This may result in feelings of gratitude or optimism. Take a few minutes to notice those feelings as well.

If you fall back on those old habits don’t judge or criticize yourself. Practice self-compassion, you are more than your thoughts, feelings, and habits. Try again next time.

You can see Hugh Byrne’s full article here:

Are You a Creature of (Bad) Habits?

Do you know a Wellness Champion? A Wellness Champion is someone who leads a balanced life. They exercise, eat a healthy diet, manage stress effectively and encourage others to do the same. These positive life choices allow the Wellness Champion to be “BETTER & BETTER”. They are respectful and compassionate, project a positive image and energy, act with integrity and go above and beyond for their customers and co-workers all because they choose a healthy lifestyle and encourage others to do the same! Have you seen someone who fits this description? Compass Health would like to recognize them! Nominate them for the 2016 Wellness Champion award by emailing their name to Amber Setzer by October 31. There is a bonus for you!!! If the employee you nominate is chosen as the 2016 Wellness Champion you will receive a $25 direct deposit! WHO TO NOMINATE?

Anyone is eligible; however, our 2016 Wellness Champion should demonstrate our “BETTER & BETTER” culture along with at least one of these healthy habits: · Choose a healthy diet · Exercise regularly · Work to manage stress effectively · Encourage others in their health journey · Maintain a healthy Work/Life Balance · And many more...

HOW IS THE 2016 WELLNESS CHAMPION SELECTED? Each nominee will complete a short questionnaire that is submitted anonymously to the BETTER & BETTER with Balance Committee. The Committee will then choose three individuals who practice healthy habits and demonstrate our BETTER & BETTER culture as Compass Health’s 2016 Wellness Champions.

THIS IS A PRESTIGIOUS AWARD! OUR WELLNESS CHAMPIONS WILL BE RECOGNIZED ACROSS THE ENTIRE ORGANIZATION. THEY WILL EACH RECEIVE A PERSONALIZED PLAQUE, CELEBRATION WITH THEIR TEAM, AND $100 DIRECT DEPOSIT!!

Wellness TriviaWellness Trivia Congrats to Jamie Hammond, from the Wentzville office, for correctly answering the September trivia! The correct answer was: D. Hand hygiene must be performed each time gloves are removed.

Submit your answer for the October trivia question to Amber Setzer for a chance to win $20!

True/False:

Sugary foods and drinks are the only thing that causes tooth decay.

It can be difficult to quit smoking on your own. Today’s technology makes support and guidance more convenient than ever before.

LIVESTRONG My Quit Coach- Customize how you want to quit with this personalized coaching program. Quit cold turkey or cut back on nicotine daily. This app is designed for a schedule that suits your lifestyle and is physician approved.

My Last Cigarette– Stop Smoking Stay Quit- This app has been around for a while, but has gained popularity. The cost is $0.99, which is worth it. The app provides daily motivational messages and medical facts about smoking, quitting, and the difference you are making. Find inspiration and become motivated to quit once and for all.

Quit Smoking– Cessation Nation- This app connects you to experts on quitting and other people going through the same process as you. It’s an innovative app that allows you to talk to others and see what’s working for them. Know that you are not alone in your fight against addiction.

ButtOut– This app may cost $3.99, but it will show how much you save each day by reducing smoking. Each day counts how much you smoked or did not smoke. The app will show benefits over time of how much you have saved since you started to quit. It’s a great motivation for those that like to see how it affects their finances.

Your Feedback is Important

Click this link to let us know how to improve our wellness program:

BETTER & BETTER with Balance Survey

The average American consumes more than 150 pounds of sugar per year. Check out this article about the importance of cutting back on sugar.

9 Reasons to Eat Less Sugar

The annual health fairs are one of the many benefits that the organization provides. At the health fair you will receive a finger stick cholesterol screening, which provides reading for total cholesterol, HDL, LDL, Triglycerides, and Glucose. You will also be screened for Blood Pressure, Weight, Body Fat Percentage, and have the opportunity to receive a flu shot at no charge! The health information you receive at the health fair is for your use only! The information is confidential! Compass Health will not track, or share, your health information in any way.

The health fair is completely free for all employees. Anyone can participate in the BETTER & BETTER with Balance program after their first day of employment; whether you are full-time, part-time, PRN, or an intern. You do not have to participate in the BETTER & BETTER with Balance program or be enrolled in the Health Insurance Premium discount to attend the health fair. However, if you receive the health insurance premium discount you must attend the health fair to remain eligible for your discount. Please sign up through your BALANCE account to guarantee your appointment.

Did we mention there are also lots of giveaways and chances to win CASH!?! Participants will receive a 2017 BETTER & BETTER with Balance Calendar, healthy snacks, and a prize chosen by your BETTER & BETTER with Balance Committee.

Have you forgotten your BALANCE username or password? Select the Forgot Password link on the BALANCE login page. Your password will be emailed to you. You can contact Amber Setzer at asetzer@pbhc.org for your username. Don’t create a new account! Creating multiple accounts makes it difficult to track your compliance for the health insurance premium discount.

FAST BEFORE TESTING

For best results, it is recommended that you fast at least 6 hours prior to your appointment. If your appointment is at 2:00 PM, you can eat breakfast before 8:00 AM.

*If you have a health condition that does not allow you to fast, please use your best judgment.

Contact Amber Setzer or Jennifer Frye with any questions. Hope to see you there!

Register Today for the 2016 Health Fair

September 7: Osceola 8:30-10:30 September 8: Odessa 8:00-11:00 Lexington 12:30– 2:30 September 12: Warsaw 8:30– 12:00 September 14: Windsor 6:30– 4:00 Royal Oaks Hospital September 15: Windsor 6:30– 4:00 Royal Oaks Hospital September 20: Wentzville 7:30-4:00 September 21: Wentzville 7:30-4:00 September 23: Windsor 7:00– 12:00 Royal Oaks Hospital September 28: St. Charles 8:00-3:00 September 29: Union 8:00-3:00 September 30: Warrenton 8:00-12:00

October 5: Rolla 7:00– 4:00 10th St.- Downstairs October 6: Salem 8:00– 10:30 Owensville 1:00– 3:30 October 7: Waynesville 8:30– 10:30 Lebanon 12:30– 4:00 October 12: Raymore 8:00– 3:00 October 13: Sedalia 8:00– 11:00 Marshall 1:00– 2:00 October 19: Camdenton 8:30– 12:00 Linn Creek 1:00– 3:00 October 20: Jefferson City 8:00– 4:00 227 Metro– Downstairs October 21: Jefferson City 8:00– 11:00 Stadium Eldon 1:00– 3:00 October 25: Clinton 7:00– 4:00 Education Room October 27: Nevada 8:30– 11:30

November 2: Clinton 7:00– 4:00 Education Room November 3: Harrisonville 8:30– 10:30 November 4: El Dorado 8:30– 3:00 SWMPRC November 9: Columbia Woodrail 9:30– 12:00 Navig8 1:30– 4:00 November 10: Columbia Garth O.P. 8:00- 12:00 November 15: Warrensburg Burkarth 8:00– 11:30 Recovery 1:00– 3:30 November 16: Butler 8:30– 10:30 Orange Street *Pineville & Lake Charles TBD

How to Register for the Health Fair Login to your BALANCE account. Here, you will see the Upcoming Events widget on your Dashboard. Once you are registered for an event, a green check box will appear. **Please only register for one health fair event.** To see the calendar of all locations, select Click here to see all events.

The calendar will show you which events are full and which event you have registered for. Use the tabs to change the month/week view. By clicking on a particular event you will see the event details and time slots available. From this box, you can select register, or unregister if you need a different time slot.

Once you have registered for an event, you will receive a Sign-Up email with event information. You will also be able to add the event to your Outlook calendar by selecting the green arrow next to the slot you registered for. On the yellow pop-up ribbon, select open and save as an appointment in your calendar. You can also set a reminder for the appointment.

Rio, Rio, Here We Come!!! We Do the Rio Olympics Headway-Style!!!

Hea

dw

ay H

ead

lin

es

VO

LU

ME

1,

ISS

UE

2 O

CT

OB

ER

20

16

Editor-in-Chief

Bridgette S.

Hear Ye, Hear Ye!!! Let it be known to all fellow comrades of the world that on Friday, August 5th, 2016 Headway Clubhouse commenced its’ first ever Olympics Week (to coincide with the Inter-national Olympics being held this summer in Rio de Janeiro, Brazil), complete with five days of “grueling contests of physical endurance and strength”, culminating with our own Headway Olym-pics’ Medal Ceremony Day.

It all began on Friday morning during our joint meeting, when we all gathered in the Career and Administration Unit to hear a rousing version of the National Anthem sung by Katie B., Randy R., James C. and Holly O’Brien on a video feed (from the Unit’s Smart Board), while Blondie C. proudly held forth the American Flag. Aimee H. gave a nice “Olympics’ Facts” PowerPoint presentation she had been working on, and during the afternoon of that day, after lunch, we had a special Wellness Walk where Blondie carried a symbolic tissue paper torch around Main Street, followed by 35 Head-way members and staff.

On the following Monday, the members went on another Wellness Walk and/or participated in Headway’s teamwork-style version of the Olympic Triathlon (where there are three “legs”, one of biking, one of running, and one of swimming). The first leg was accomplished by team members accumulating mileage on the stationary bike in the shortest time possible. The second leg involved running from the Workout Room to outside (representing the running part of the Triathlon) to where third leg of the Triathlon laid waiting. Here, members took turns, in relay-form, filling water pitchers and using them to fill up a bussing tub (to represent the “swimming leg”).

Tuesday’s event was our version of Olympic badminton, where teams competed to see who could use their racquets to string together the highest number of back-and-forth volleys of the “birdie”.

Day 4 brought a variation of Frisbee Disc Golf, where we competed to move three different kinds of Frisbee discs down the “course” (consisting of three stations) and land it finally in the net. (Bridgette S. “netted” a silver medal in this event).

By: Steve F.

“Don’t be afraid to face your fears.” - Virginia B

“I met Bridgette in the snack bar and she is cool.”

- Adam R

“Mental Wellness is one of the most cherished conditions and every human beings inalienable right. Those who have lived without it know how precious it is.”

- Jan L.

A: The cherry tomatoes and spring mix.

Q: What supplies did you use for irrigation?

A: It’s made with 2 liter soda bottles for the ground and 1 liter bottle for the pots.

Q: What’s the purpose of the garden?

A: To teach us the importance to eat healthy vegetables.

Q: What is Headway growing and when did you first make plans for it?

A: Headway is growing green onions, beefsteak and cherry tomatoes and the plans were made in early spring.

Q: What plants have grown the most successful?

A: The cherry tomatoes.

Q: What plants do you want to grow for next year?

Page 2

WORDS OF WISDOM

Wellness by: Lisa B.

Organic Garden Interview with Michele E. by: Bridgette S.

NE WS LE TT ER TI T LE

E DIT OR -I N- CHI EF B RI D GE TTE S.

BIRTHDAYS

JUNE James R: 05 Justin R: 11 Tammy N: 13 Angela: 14 Lisa B: 22 Josh C: 24 Jennifer M: 28

JULY

Annette V: 02 Christine C: 09 Aimee H: 11 Devin F: 19 Alan H. 19 Michele E: 21 Tara R: 25 Naomi B: 29 Edwin M: 30

AUGUST

Margaret F: 01 John S: 04 Steve F: 10 Heather T: 12 Kellie B: 15 Betty C: 19 Nick B: 21 Mary P: 22 Dawn A: 23

weekly lunch that members can suggest what they’d like to eat. Members who work in the H&W eat their lunch at eleven-thirty or at noon depending on what tasks they’ve volun-teered for.

Wednesdays at 1 pm the H&W holds the clubhouse meeting to discuss ways it can make changes to improve our work-ordered days.

On Thursday mornings at 11, team leaders and members meet at in the confer-ence room so they can decide who will drive members to their Transitional Employment jobs or the upcoming activities.

Wellness meetings are held in the C&A unit every other Thursday at two

Every week Headway has a list of jobs, meet-ings, and weekend or holiday activities that are provided for the members’ personal use. Usually, the doors open at 8 a.m. Each day at nine o’clock members and staff start off with a unit meeting in either the Career and Administration or Health and Wellness Unit.

On the third Monday of every month, the C&A Unit gathers for an Employ-ment meeting at two o’clock. That’s where team leaders can help members with job ap-plications, résumés, interviews, or even to apply to get accepted into a college.

On Tuesday mornings there’s a joint meeting in the H&W. At two o’clock the H&W plans the clubhouse’s

o’clock. Members may bring up topics they’d like to learn how to take better care of themselves either with their diet or im-proving interpersonal relationships. News-letter meetings are at two-thirty in the C&A unit where members can collaborate their creative skills about the clubhouse’s tri-monthly events.

On Friday mornings the end of the week starts off with a joint meeting in the C&A unit. During that time members and team leaders announce what concerns either about the clubhouse or their selves that are on their mind. Be sure to pick up your sched-ule at the information station!!!

Page 3

CELEBRATE!!

Weekly Schedule by Bridgette S.

ANNIVERSARIES JUNE

Larry P & Mary W: 01 Christine C & Marlene C: 03 Eric K & Steve S: 09 Carrie B: 10 Isadore A & Michelle J: 11 Steve B & Annette V: 12 Dennis G: 19 Veronica W: 22 Patricia S: 26 Sam T: 30

JULY James C & Debbie V: 01 Priscilla C & Holly O: 08 Tony G: 11 Ben P & Mark W: 13 Steve F & Tara R: 16 Chris G, Kurt G, & Scott H: 23 Vince C: 26 Jacquelyn H: 30

AUGUST

Betty C, Dennis K, & Charlotte V: 01 Tim L: 04 Angela G: 11 Kevin B: 12 Kathy G: 16 Aimee H: 18 Linda L: 22 Mary F: 23 Edwin M: 25 Margaret F: 28

1)Why are drivers perverted?

2) Did you hear about the accident in the barn?

* Answers Below

ported, and transitional employment. 2) Membership– we need greater diversification of funding to allow more individuals without Medicaid to attend. Make it known re-entry to clubhouse is seamless. It is recommended that we have a more centralized location, so we can reach out to more applicants for membership. It is recommended we celebrate holidays on the actual day ( such as Christmas and Thanksgiving). The overall accreditation committee was impressed with our clubhouse. Pictured is Headway Clubhouse we the accreditation team.

The accreditation team of Serge and Wilene visited the clubhouse on Tuesday, Septem-ber 27 thru Friday, September 30. The overall strengths the ac-creditation committee saw in our clubhouse were : 1) We have a warm and welcoming atmos-phere. 2) We have a thorough orientation program. 3) Good member engagement in our work ordered day. 4) Staff are general-ist in the their roles. They were impressed with out consensus based decision making. They also liked that we had redevel-oped our advisory board. We had enhanced our communica-tion between the clubhouse and advisory board. Recommendations for improvement for Headway Club-house were : 1) Employment-provide sufficient employment opportunities for members in the area of supported employment. We need a total of 24 positions including independent, sup-

Accreditation by John S. and Mike B.

JOKES by Mark W.

1) The front end always looks at the back end!!!

2) He’s in stable condition!!!!

Page 5 NE WS LE TT ER TI T LE

SMILE, YOUR ON CAMERA!!!

Page 6 NE WS LE TT ER TI T LE