OC 2-1-1 Presentation at Off The Streets Oct 15th Event
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Transcript of OC 2-1-1 Presentation at Off The Streets Oct 15th Event
CONNECT • COLLABORATE • INFORM
Denise VossSr. Manager, Development & Sponsorship
October 15, 2015
2-1-1 Orange CountyCelebrating housing people through
partnerships
Page 1
CONNECT • COLLABORATE • INFORM Page 2
Who is 2-1-1 Orange County?A VITAL COMMUNITY RESOURCE
We understand…
CONNECT • COLLABORATE • INFORM
I don’t know what to do;
Where to go.
I lost my job
and don’t
have money
for food.
I don’t have a place to stay
tonight!I’m on a
fixed
income
CONNECT • COLLABORATE • INFORM
ConnectConnected vulnerable
individuals and families to the resources they need
People· Handled over 71,900 requests for help from those in need; of these, 3,000+ requests for help were from veteran households
· 150,000+ referrals
· 300+ total households given support with their CalFresh applications and obtained benefits
· 186,300+ online searches through our website
CollaborateFacilitated collaboration between
agencies, Funders, and the community to direct resources to
where they are needed most
Regional Impact· Partnered with 1,100+ agencies, funders, and County departments
· Led programs to enhance community capacity, including Coordinated Entry
· Supported training and operational efficiency, including: a) HUD grant applications, b) Homeless bed inventory database
InformServed as the community’s
primary source of health and human services information to
support critical decision-making
Data
· Provided data and analysis to policy makers, funders, institutions
· Assisted agencies with grants
· Coordinated the annual Point-in- Time Count of OC’s homeless
· Conducted research to:· Identified at-risk and underserved; Detected hidden needs; Provided gaps analyses; Improved financial efficiencies
Organization/Community Services:Cool Centers/ZonesDisaster ServicesDonationsGeneral Information ServicesHoliday ProgramsLibrary ServicesOccupational/Professional Assoc.Organizational DevelopmentSenior CentersVolunteersVoting Registration
Criminal Justice & Legal Services:Child AbuseChild Custody AssistanceChild SupportCourts/Probation SystemElder AbuseImmigration/CitizenshipLabor Boards/Fair EmploymentLaw EnforcementLegal AssistanceRestraining OrdersTax Preparation AssistanceTennant/Landlord Rights
Healthcare:Eye CareInsuranceMobile Health CenterBreast ExaminationsDental HealthDevelopmental AssessmentDiabetesEmergency Medical CareImmunizationsObesityPaternity/Drug TestingPrescription ExpenseSafely Surrender BabySpeech TherapySubstance Abuse Therapy
Basic Needs:Baby FormulaBathing FacilitiesBus & Gas VoucherClothingDiapersDomestic Violence ShelterEmergency ShelterFoodHousehold Furniture/LinensHousingHygieneMotel VouchersRent AssistanceResidential Drug TreatmentSober LivingTemporary Financial AidTransitional ShelterTransportationUtilities
Education:Education ProgramsHomeless Student TransportationPreschoolSchool ReadinessSchool SuppliesTutoring
Individual &Family Life:Adoption/Foster CareBurial ArrangementsChildcareEmancipation ServicesFamily-Based ServicesIndividual and Family SupportMentoring ProgramsParenting EducationParks & Recreation ServicesSupport Groups
Environmental Quality:Animal ServicesChild Passenger Safety & SeatsEnvironmental Protection/MaintenanceVector Control
Consumer Services:Business LicenseConsumer Complaints/AssistanceCredit CounselingLicenses and Certificates
Income Security:Food StampsIncome Maintenance ProgramsIn-Home Supportive ServicesMediCal/MediCareSocial SecurityTraining/Employment ServicesUnemployment/State DisabilityVeterans Benefits
Mental Healthcare & Counseling:Crisis InterventionHotlineAnger ManagementCounselingMental Health Care Facilities
Service Categories
CONNECT • COLLABORATE • INFORM
Who do Serve?• 71,000+ requests for help last year• >45% for basic needs • 52% are households with children• 92.7% of 211 callers have
extremely low-to-no income (HUD's 2015 household income limits).
• 4.7% of our calls come from HB
CONNECT • COLLABORATE • INFORM
32256, 93%
2399; 7%
FY14/15 Met vs Unmet Need: Hous-ing/Shelter
# of Met Needs (resources available)# of Unmet Needs
How do we Serve our Clients?• Phone• In-person• Online • Guided search• Key word search• Email
• Collaboration• Informing on data trends, gaps, needs in services
CONNECT • COLLABORATE • INFORMCONNECT • COLLABORATE • INFORM
www.211oc.org
CONNECT • COLLABORATE • INFORM
Providing efficiencies in the OC system of care
CONNECT • COLLABORATE • INFORM