Objective Digital Intranet Workshop

Engage your organisation

Involving management, staff and IT in your intranet (re)development project

James Breeze, Chief Experience Officer Joanna Lewis, Customer Experience Consultant

1www.objectivedigital.com

Program

Why engage your organisation? 9.30 – 11.00

Morning tea11.00 – 11.20

Gathering requirements 11.20 – 12.30

Lunch12.30 – 1.30

Communicating your needs 1.30 – 3.00

Afternoon tea 3.00 – 3.20

Validating your design 3.20 – 4.00


Activity: Introductions

• Where are you in the process?

• What are your key issues?


Why engage your organisation?

• Executive: – Strategic direction, funding, ownership

• Management: – Content owners, provide resources, lead

cultural change• IT:

– Providers of platform, technical support, projects methodology, ‘gatekeepers’

• Staff : – User needs


Intranet governance

Executive ownership

Strategic direction: engaging management,

IT, key divisions

Tactical engagement: web authors, publishers, staff representatives assist in user-research

Activity: Governance

• What governance structure best suits your organisation?


Gathering Requirements


Basis for requirements

• Context: your business, strategy, goals, ‘next big thing’, technical environment

• Content: content types, volume, functionality

• Users: user types, how and when they access content


Activity: Requirements

• What are the requirements for your intranet project?


Techniques for gathering requirements

• Current web usage and search data

• Stakeholder interviews

• Focus groups

• Ethnographic research

• Surveys


Activity: Requirements

• Write a script for a stakeholder interview for your intranet project.

• Write a script for a user focus group for your intranet project.


Communicating your needs


Communicating your needs

• Requirements report

• Information architecture (IA)

• Wireframes

www.objectivedigital.com 13

What to consider for IA

• Primary navigation structure

• Secondary navigation

• Alternative access paths

• Home page content

• Utilities links


Techniques for developing IA

• Brainstorm (within project team)

• Workshop (with key stakeholders)

• Card sorting– open– closed

Tip: Use remote card sorting with optimalsort.com


Tools for documenting IA

• MS Word or Excel

• MS Visio

• Mindmap (demonstration)


Wireframe design

• IA and navigation design skeleton

• Low tech, easily edited

• Demonstrates navigation and page layout

• Wireframe for key page types


What to consider for wireframing

• Constraints – technical, CMS, accessibility

• Different page requirements

• Navigation depth and design


Techniques for wireframing

• Brainstorm with key resources – technical, design, IA

• Document with MS PowerPoint, MS Visio, Axure or other diagramming software


Activity: Developing the following intranet wireframe

• Navigation structure to four levels (9 at L1)• Home page content: DG’s Blog, 4 news

items, access to 5 key applications, 5 key forms, 1 large promotional pod

• Utilities for search, staff directory, sitemap, intranet help, site feedback

• Slow access in regional areas


Validating your design


Validating your design

• Prototyping– Paper prototyping– HTML prototyping

• Usability testing– Guerilla testing– Formal testing


Typical usability test

• Brief explanation of project and process

• First impressions: user browses around the site and gives verbal impression

• Scenarios: user completes set tasks on the site

• Evaluation: user completes open and closed questions evaluating the site

Activity: Scenarios

• Write 5 key scenarios to test your intranet development.


Summary of organisational involvement

• Intranet governance

• Requirements - organisational strategy, technical platform, content, users

• Information architecture – brainstorming, cardsorting

• Wireframing - brainstorming

• Development – usability testing

Contact

O: Level 3, 50 York St Sydney NSW 2000

P: 1300 858 015

E: [email protected]

E: [email protected]

W: www.objectivedigital.com

B: www.usableworld.com.au

©2007 Objective Digital Pty Ltd 26www.objectivedigital.com

mailto:[email protected]

mailto:[email protected]

Objective Digital Intranet Workshop

Technology

Transcript of Objective Digital Intranet Workshop