OB12 08in Emotions

8/8/2019 OB12 08in Emotions

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2007 Prentice Hall Inc. All rights reserved.

Emotions

andMoods

ChapterEIGHT


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EmotionsWhy Emotions Were Ignored

in OB

Emotions are critical factor in employee behavior.

The myth of rationality

Emotions of any kind are disruptive to

organizations.

Original OB focus was solely on the effects of strong

negative emotions that interfered with individual and

organizational efficiency.


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What Are Emotions?

MoodsFeelings that tend to

be less intense thanemotions and that lack

a contextual stimulus

EmotionsIntense feelings that are

directed at someone orsomething

AffectA broad range of emotions that people experience


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Aspects of Emotions

Biology of Emotions Originate in brains limbic system

Intensity of Emotions

Personality

Job requirements

Frequency and Duration of Emotions

How often emotions are exhibited

How long emotions are displayed

Functions of Emotions Critical for rational thinking

Motivate people


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Thalamus

THE EMOTIONAL BRAIN

(Signals translated

to brain signals)

Visual Cortex

(Signals analysed

and assessed)

Amygdala

(Triggers emotional

response viaemergency)

And Yes! those who thought emotions come from

heart and hence cannot be regulated are grossly

mistaken


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Mood as Positive and Negative Affect


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Sources of Emotions and Moods

Personality

Day and Time of the Week

Weather

Stress

Social Activities

Sleep

Exercise

Age

Gender


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Positive Moods are

Highest

At the End of the

Week

In the Middle

Part of the Day

Negative Moods areHighest

At the Beginning

of the Week

And show littlevariation throughoutthe day


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Gender and Emotions

Women Can show greater emotional expression

Experience emotions more intensely

Display emotions more frequently

Are more comfortable in expressing emotions

Are better at reading others emotions

Men

Believe that displaying emotions is inconsistent withthe male image

Are innately less able to read and to identify withothers emotions

Have less need to seek social approval by showingpositive emotions


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External Constraints on Emotions

Organizational

Influences

Cultural

Influences

Individual

Emotions


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Emotional Labor

A situation in which an employee expressesorganizationally desired emotions during interpersonal

transactions.

Emotional dissonanceInconsistencies between the

emotions we feel and the emotions we project.


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Felt vs. Displayed Emotions

Felt Emotions

An individuals actual emotions

Displayed EmotionsEmotions that are organizationally

required and considered appropriate in

a given job


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Internals (Internal locus of control)

Individuals who believe that theycontrol what happens to them.

Note: Higher

emotional labor

equals morehighly paid jobs

(with high

cognitive

requirements)


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Affective Events Theory (AET)

Work events trigger positive and negative emotionalreactions

Personality and mood determine the intensity of theemotional response.

Emotions can influence a broad range of work performance

and job satisfaction variables.

Implications of the theory AET

Individual response reflects emotions and mood cycles.

Current and past emotions affect job satisfaction.

Emotional fluctuations create variations in job satisfactionand performance.

Both negative and positive emotions can distract workersand reduce job performance.


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Affective Events Theory (AET)

E X H I B I T 86Source: Based on N.M. Ashkanasy and C.S. Daus, Emotion in the Workplace: The NewChallenge for Managers,Academy of Management Executive, February 2002, p. 77.

We have hardly any control over

situation or circumstances. We

can only change our reaction

towards the same.

This concept has grown in the

form ofEmotional Intelligence


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EMOTIONAL MATURITY

You cant change people orsituations, only your

reaction to them.


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The Competency Framework

Self-Awareness

Self-Awareness

SocialAwareness

SocialAwareness

Self-ManagementSelf-Management Social SkillsSocial Skills

Emotional

Self-Awareness Accurate

Self-Assessment Self-Confidence

Empathy

OrganizationalAwareness

Service Orientation

Self-Control Trustworthiness Conscientiousness Adaptability Achievement

Orientation

Initiative

Developing Others Leadership Influence Communication Change Catalyst Conflict Management Building Bonds Teamwork &

Collaboration

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