OB MBA 2013 Course Outline.docx

Gitam Institute of Management

MBA Trimester II 2013 – 2014

Organizational Behavior I

Credits: 2.0 No. of Class Sessions: 20

Course Instructor: Prof. Ashok Karri

Introduction

Practicing managers have long understood the importance of interpersonal skills to managerial effectiveness. Till about three decades ago, most business schools focused on the functional aspects of management – specifically finance, accounting and quantitative techniques. Though Organizational Behavior was a core course right from the inception of the MBA program, the focus was essentially on gaining a psychologically understanding of human behavior, and not on acquiring usable skills. In the last two decades, academia has come to realize the importance that an understanding of human behavior to managerial effectiveness. The course focuses majorly on conceptual knowledge, with emphasis on analytical and presentational skills.

Learning Objectives

1. Gain an overall perspective on human behavior in the work place2. Demonstrate the importance of interpersonal skills in the work place

Pedagogy

Lectures, Case Analysis, Presentation.

Evaluation

Term End Examination – 60%

Case Analysis/Case Presentations/Classroom Participation – 20%

Quizzes – 20%

Text Book : S P Robbins, T Judge & N Vohra, “Organizational Behavior” 14 th Edition, Pearson Education, 2012

Date S No. Session Focus & Coverage

Pedagogy/Activity Txt Chapter

Exercise/Assignment

1 Introduction/Overview of Course

Lecture Read Case pp.32

2 What is OB? Lecture/Self Learning Activity

Ch.1; pp.4-12

Self Assessment Library – Ex.1

3 Intro. To Case Method Case Discussion Case: Workplace Violence

Read Ch.2

4 Foundations of Ind. Behavior

Lecture Ch.2 pp.36-50

5 Ability Lecture Ch.2 pp. 47-50

Read Case on Job Satisfaction pp.84

6 Attitudes Case Presentation, Lecture, Discussion

Ch.3 pp. 66-69

SAL-pp.66

7 Job Satisfaction Case Presentation, Discussion

Ch.3 pp.74-80

Read Ch.5

8 Personality Lecture Ch.5 pp.124-142

9 Values Exercise, Discussion

Ch.5 pp.124-142

SAL – Am I Narcissist?

10 Perception Lecture Ch.6 pp.160-170

SAL-Gender Role Perceptions;

11 Perception & Decision Making

Case Discussion (pp.184)

Ch.6 pp.160-170

Read Case pp.224

12 Motivation Lecture, Case Discussion

Ch.7 pp.192-214

13 Motivation Lecture, Case Discussion

Ch.7 pp.192-214

Case pp.222

14 Motivation Applied Discuss, Lecture Ch.8 pp.228-248

Case: pp.255

15 Motivation Applied Discuss, Lecture Ch.8 pp.228-248

16 Foundations of Group Behavior – Stages of Group Dev.

Lecture, Case Discussion

Ch.9 pp.262-285

Case pp.293

17 Group Properties, Lecture, Case Discussion

Ch.9 pp.262-285

Case pp.294

18 Group Decision Making


Ch.9 pp.262-285

19 Leadership Lecture Ch.12 pp. 360-370

SAL – What is my leadership style?

20 Theories of Leadership Case Discussion Ch.12 pp. 360-370

Case pp.395



Organizational Behavior I


Course Instructor: Prof. Ashok Karri

Introduction

This course’s essential focus is on gaining an in depth understanding of the impact of the organization structure, organizational culture and change on individual behavior at the workplace. Gaining an understanding and a perspective on these global implications should result in beneficial results in terms of managerial effectiveness and performance.

Learning Objectives

1. Gain an overall perspective of the impact of structure, culture and change on individual performance

2. To understand the exercise of power and politics within the organization3. To understand the nature of conflict and its resolution

Pedagogy

Lectures, Case Analysis, Presentation.

Evaluation

Term End Examination – 60%

Case Analysis/Case Presentations/Classroom Participation – 20%

Quizzes – 20%

Text Book : S P Robbins, T Judge & N Vohra, “Organizational Behavior” 14 th Edition, Pearson Education, 2012

Date S No. Unit Session Focus & Coverage

Pedagogy/Activity

Txt Chapter

Exercise/Assignment

1 Unit I: Power & Politics

Contrasting Leadership and Power

Lecture, Exercise (SAL), Discussion

Ch.14 pp.404-422

Case pp.431

2 Unit I: Power & Politics

Politics – Power in Action

Case Ch.14 pp.404-422

3 Comprehensive Case 1

Power & Personality

Arnold Schwarzenegger – Leader?

Case Reprints - Sanghi

4 Unit II: Conflict & Negotiation

The Conflict Process

Lecture Ch.14 SAL – What’s my negotiation style?

5 Unit II: Conflict & Negotiation

Negotiation Discussion


Conflict & Group Behavior

Are Five Heads Better Then One?



Conflict & Group Behavior

Are Five Heads Better Then One?


8 Unit III: Foundations of Organization Structure

What is Organizational Structure?

Lecture Ch.15 Case pp.500


Organizational Designs

Lecture Ch.15


Organizational Designs

Case Discussion

Ch.15


New Design Options

Lecture, Presentation

Ch.15


Organization Structure

Indian Railways: A Turnaround Story



Organization Structure

Indian Railways: A Turnaround Story


14 Unit IV: Organizational Culture

What is OC? Lecture, Discussion

Ch.16 Case pp.529

15 Unit IV: Organizational Culture

Culture’s Functions, Creating a Culture, How employees’ learn culture

Case Discussion, Lecture

Ch.16

16 Unit V: Organizational Change

Forces for Change, Planned Change, Resistance to Change

Lecture, Discussion

Ch.17


Managing Organizational Change

Case Discussion

Ch.17


Work Stress and its management

Exercise, Discussion

Ch.17


Leadership, Personality, Organizational Change, Culture

Apple’s Beethoven



Leadership, Personality, Organizational Change, Culture

Apple’s Beethoven




Business Communication


Course Instructors: Prof. Ashok Karri, Dr. Manju Jose

Introduction

Communication skills have emerged as the most powerful set of skills to possess for accelerating ones career trajectory and speed of accomplishment in every walk of life. To prepare youselves for a rewarding career in the broad field of management, it is even more essential to acquire, practice and exhibit high levels of communication skills in every situation. Writing makes a person perfect. It is an important part of communication skills in the hands of budding managers and leaders.

Business communication is the kernel of every human activity and endeavour. Its importance must go home to every budding manager and leader. It is a skill and must be acquired in all sincerity so as to lay a sound foundation for building the future of every manager.

In additon to writing and oral skills, the course imparts crucial inputs in understanding and improving interpersonal skills, to enable the manager to forge and build a sound foundation of interpersonal work relationships. The course focuses on knowledge building as well as specific skill development equally.

Learning Objectives

1. To acquire skills in enhancing the appearance and presentation of business correspondence

2. To recognize the organization, structures, and characteristics of basic business letters.3. To learn the preferred format for good written reports 4. Gain an overall perspective on human communication in the work place5. Demonstrate the importance of interpersonal skills in the work place6. To understand the nature of business communication in temrs of business language,

letter, memo, and report-writing

Pedagogy

Instructional Strategies 1. Lectures2. Collaborative activities3. Group and/or individual oral presentations4. Group and/or individual writings5. Internet6. E-mail7. Library resources

The course requires the use of library resources, the internet, audiovisual materials, and other supplementary materials prepared by the professor.

Lectures, Case Analysis, Presentation, and Exercise

Evaluation

Text Book :

1. Jerry Wofford, Edwin Gerloff and Robert Cummins, “Organizational Communication – The Keystone to Managerial Effectiveness” (Reading Material)

2. Lehman, Dufrene and Sinha BCOM An innovative Approach to Learning and Teaching Business Communication Cengage Learning Delhi, 2011.

S No Unit Session Focus and coverage

Activity/Pedagogy

Chapter of the book and Supplementary Text to be referred

Assignment & Weight age

Date & time of Assignment Submission

1 Unit I

Scope of Communication &Process of communication

a. Lecture b. Video

Organizational Communication

a. Chapter 1

2 Types of Communication

Lecture and discussion

a. chapter 1Resource Activity Mapping Types of company structure

3 Strategic Relevance of

Lecture and discussion on

Case Study

Communication

Case Study “communication Failure”

titled“Shopkeeper gives life to Save People, No Model in Sight "

4 Unit II

Business Correspondence – What is Memo?Types of MemoFormat of Memo

Lecture &Video “Writing for Business

Material will be prepared by the faculty

Reading & Writing “Internal communication Memos

5 Unit II

Email Email Etiquette Email format

Lecture &Video “Writing for Business

a. Chapter 5b. usage email and instant messaging in business communication

Speaking , Writing & Listening “Internal communication Email Writing”

6 Unit II

What is Business Letter?Layout of Letters Plans of business Letter

Lecture & Video “Writing for Business”

A .Chapter 6b supplementary material prepared by the faculty Lay out of letters

7 Unit II

Direct Request Plan & neutral Messages Types of Good News letters

Lecture And Case discussion Ordering Goods

a. Chapter 6

b.

Group Assignment Project To find out templates for writing different

types of neutral and good news business letter

8 Unit II

In Direct Request Plan & Buffer types of bad news letters

Lecture and discussion on how to use buffers in different situations

a. Chapter 7

9 Unit II

Persuasive Lettersa. Outline of Persuasive AIDA b. Types of sales letters

Lecture and discussion on AIDA approach on designing a Sales letter

a. Chapter 8

Group assignment on Promoting a brand and to submit a report

10 Unit III

Business Application

a. The Art of Making a Proposal

b. Types of Proposals

Lecture and discussion on Sample Proposal letter by Ms Ratna Kapoor on Persuasive Consultation

a. .Chapter 12

b Material will be prepared by the faculty

Group Assignment and role play on Various Proposal Making

11 Unit III

A. Report Writing

B. Characteristics of Report writing

C. Types of Report

Lecture and Writing for Business Video

a. Chapter 12

writing 12 Unit

IIIa. Differe

nce between Formal Reports and Informal Reports

b. Deference between short Report and Long Reports ( Project Report )

Lecture and Writing for Business Video and Discussion on Case : Survey Report for India Representative office of HRC Business School France

a. Chapter 12

b. Additional Material by faculty

Collaborative Assignment on Report writing

Date S No.

Unit Session Focus & Coverage

Pedagogy/Activity

Txt Chapter

Exercise/Assignment

1 Unit IV Communication & Management

Lecture Wofford Ch.1

2 Unit IV Human Comm. Process

Lecture Ch.3 Case: Farrow & Bentwick pp. 46

3 Unit IV ComprehensiveCase

Farrow & Bentwick

pp.46

4 Unit IV Foundations for I.P. Comm. – Intrapersonal Variables

Lecture Ch.6

5 Unit V Interpersonal Relationships – Models


Ch.8 Read Ch.8

6 Unit V Interpersonal Lecture Ch.8

Relationships – Johari Window

7 Unit V Interpersonal Relationships – Transactional Anaylsis

Lecture Ch.8

8 Unit V Gateways to Effective Comm.

Lecture Ch.11

OB MBA 2013 Course Outline.docx

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