HearingSmell

Seeing

TasteTouch

Communication skills is the ability to use language

(receptive) and express (expressive) information.

Effective communication skills are a critical element

in your career and personal lives.

Inspires confidence

Builds respect in business and social life

Helps make friends

Develops a distinct personality

Reveals your ability to others

To get and give

information

To persuade

To ensure understanding

To get action

To change behavior

Visual

Image

Speaking

Writing

Body

Language

On the basis of organization relationship

Formal

Informal

On the basis of Flow

Vertical

Crosswise/Diagonal

Horizontal

On the basis of Expression

Oral

Written

Gesture

Semantic Barriers

Emotional Or Psychological Barriers

Organizational Barriers

Barriers in Superiors

Symbols with different meaning

Badly expressed message

Faulty translation

Unclarified assumption

Specialist’s language

Premature evolution

Inattention

Loss of transmission & poor retention

Undue reliance on the written word

Distrust of communication

Failure to communicate

Organizational policy

Organization rules & regulation

Status relation

Complexity in organization

Barriers in Superior

Attitude of Superior

Fear of challenge of authority

Lack of time

Lack of awareness

Barriers in Subordinates

Unwillingness to communicate

Lack of proper incentive

SENDER RECEIVER

Feedback

receiver sender

Communication is the process of sending and receiving

information among people…

Noise

Use of

channel to

transmit

the

message

Verbal Messages - the words we choose

Paraverbal Messages - how we say the

words

Nonverbal Messages - our body language

These Three Components Are Used To

Send Clear, Concise Messages

Receive and Correctly Understand Messages

Sent to Us

Are brief, succinct, and organized

Are free of jargon

Do not create resistance in the listener

SENDING MESSAGES

Nonverbal messages are the primary way that

we communicate emotions

Facial Expression

Postures and Gestures

The objective approach suggests that an

organization is a physical, concrete thing, that it is

tangible and actually holds people, relationships,

and goals. (container view of organization)

A subjective approach looks at an organization as

activities that people do. Organization consists of

the actions, interactions, and transactions in

which people engage. Organization is created and

maintained through the continually changing

contacts people have with one another and does

not exist separately from the people whose

behavior constitutes the organization.

A program that focuses on general communication

processes and dynamics within organizations. Includes

instruction in the development and maintenance of

interpersonal group relations within organizations;

decision-making and conflict management; the use of

symbols to create and maintain organizational images,

missions, and values; power and politics within

organizations; human interaction with computer

technology; and how communications socializes and

supports employees and team members. (source: U. S.

Department of Education)

Communication through officially

designated channels of message flow

between

organization positions

Official information exchange

Usually found in organizational charts,

policy

manuals, or hierarchical structures

Episodes of interaction that do not

reflect officially designated channels of

communication.

is inherent and even a necessary aspect

of

organization life.

Pro: Creates a relaxed, comfortable

climate

Key purposes:

Direct action: to get others to behave in desired fashion

Achieve coordinated action

Systematic sharing of information

+ interpersonal side with the focus on interpersonal relations between people

Physical Barriers

Distortion

Lack of Subject Knowledge

Ambiguous, Muddled Messages

Semantics(The study of language with special concern

for the meanings of words and other symbols.)

Rumors

Stress

Information overload

Failing to Communicate /Loss of Transmission

Hesitation to be candid

Narrow viewpoints

The message is delivered to the wrong audience

Unreliable transmission (due to noise or inconsistent

sending)

Misreading non-verbal elements

Avoiding non-verbal elements

Status differences

Distorted perception

Organizational culture

Slowed communications

Boundary differences

Cultural, Linguistic, and Diversity Barriers

Not Listening/Selective hearing

Lack of basic communication skills.

1. Completeness

2. Conciseness

3. Consideration

4. Concreteness

5. Clarity

6. Courtesy

7. Correctness

Provide all necessary information.

Answer all questions asked.

Give something extra, when desirable.

Eliminate wordy expressions.

Include only relevant material.

Avoid unnecessary repetition.

Focus on ‘you’ instead of ‘I’ or ‘we’.

Show audience benefit or interest in

receiver.

Emphasize positive ,pleasant facts.

Use specific facts and figures.

Put actions in your verbs.

Choose vivid, image building words.

Choose precise, concrete and familiar words.

Construct effective sentences, and

paragraph.

Be sincerely tactful, thoughtful, and

appreciative.

Use expressions that show respect.

Choose non discriminatory expressions.

Use the right level of language.

Check accuracy of figures, facts and words.

Maintain acceptable writing mechanics.

Listening

Requires concentration and energy

Involves a psychological connection with the

speaker

Includes a desire and willingness to try and see

things from another's perspective

Requires that we suspend judgment and evaluation

Nonverbal

Giving full physical attention to the speaker;

Being aware of the speaker's nonverbal messages;

Verbal

Paying attention to the words and feelings that are

being expressed

Key Listening Skills

Clarity

Integrity Timing

Adequacy

Maintain eye contact with the audience

Body awareness

Gestures and expressions

Convey one's thoughts

Practice effective communication skills

It is two way.

It involves active listening.

It reflects the accountability of speaker and listener.

It utilizes feedback.

It is free of stress.

It is clear.

Good communication is

stimulating as black coffee,

and just as hard to sleep

after…

Thanks

Santoshi Meena.K