Nurturing You To Grow AJAR CLOUD LMS AJAR Hybrid Learning ...

Nurturing You To Grow ®

®

AJAR CLOUD LMSFOR HOSPITALITY

Nurturing You To Grow

®

®

PT. AJAR Media DigitalDTA Square BabarsariCaturtunggal - Depok, SlemanYogyakarta, Indonesia

AJAR Hybrid Learning PlatformA Competency Based Learning Management System

Platform &Content Standard:

PT. AJAR Media DigitalRuko DTA Square Babarsari

Caturtunggal - Depok, Sleman

Daerah Istimewa Yogyakarta

Indonesia

AJAR is the only learning platform that combines formal and experiential learning that is designed based on ASEAN Standard Competency TrainingTool Box for Tourism Professionals.

AJAR is the only learning platform that combines formal and experiential learning that is designed based on ASEAN Standard Competency TrainingTool Box for Tourism Professionals.

Train your team through HD Quality Library Video or interactive HTML 5 contents about the common standard that also been widely applied in all star-rated hotels in Southeast Asia Region

Train your team through HD Quality Library Video or interactive HTML 5 contents about the common standard that also been widely applied in all star-rated hotels in Southeast Asia Region

CONTENTSTANDARD

He is a retired bureaucrat with the last position as Inspector General at the Ministry of Tourism and Creative Economy who also served as Chair of ASEAN who started the ASEAN Competency Standards development project.

Currently he is an Advisor in the Strategy for Tourism HR Develop-ment at AJAR Hospitality which is closely related to the process of developing competency-based learning materials and platforms.

Advisor of Platform and Content Development

I Gusti Putu Laksaguna Saanan Ichsan Advisor of Government Regulation

He has various experiences in the field of state administration in cross ministries, both central and regional, which are always oriented towards ethics, transparency and quality end results. He is a socialist person and active in various organizations such as GENPPARI (Gerakan Nasional Pecinta Pariwisata Indonesia).

Currently, he is an AJAR Hospitality Advisor specializing in government regulations that is closely related to programs made by AJAR Hospitality for the wider community.

AJAR HOSPITALITY ADVISOR

We work with plenty of SubjectsMatter Experts to build us

technology and contents in orderto ensure that we align with The

Industry Standard

Subject Matter Expert

We adopt internationallyrecognized content production

standard by using real-lifea scenario in the hospitality industry

with HD Quality Videos that ispresented in Micro-Learning

methodology

5 Stars Standard

AJAR is more than just a platform,it is where art, knowledge andtechnology meet for the best

learning experience

Best Design

We conduct multiple qualityassurance and continuously

improving our solution based onour customer’s feedback

Quality Assurance

CONTENTQUALITY

CONTENTIMPACT

S

Employee Engagement

Achieve KPI Maximize Profitability

Improve Quality

AJAR Cloud LMS helps you plan, deliver and control the learning culture that may support youto improve your employee engagement, leverage, quality service,achieve your personal KPI and improve your profit

WHY AJARCLOUD LMS?

Start your E-learning project inminutes to instantly delivertraining to users across the

globe with AJAR Cloud LMS

100% Cloudready-to-go

SSL ready and Enterprise-Gradearchitecture and secure

infrastructure powered by The World Most Trusted

Infrastructure, Google Cloud Service

SecurePlatform

Transparent pricing, no hiddencost and you only pay as

You need. You are also includedfor FREE regular updates for our

platform and contents

Flexible andFair Pricing

Select the best package that fitswith your budget, contents

also, users

Define your ownstorage and user

Hybrid Learning PlatformMAKE YOUR TRAINING EASIER

Watch Apply Asses

AJAR Could LMS and contents make your training more manageable, shorter, and right on target. You design your learning journey as you wish, either provid-ing digital content, on the job training or both. Then, you can conduct an assess-ment to check the level of learner’s competency

You can choose any learning modes such as self-paced through digitalcontents, schedule for your virtual classroom, offline classroom, set-up for on the job training, cross-training, cross-exposure or task force to ensure theQuality of your learning outcome. All of them are prepared to accommodate for your Competency-Based-Training

Automate your new employee induction and create a Talent Development Programby combining our ready-made course with your contents

User Experience

AJAR Cloud LMS is design based on customer-centric, and we focus onproviding best in class user experience. Feel free to use our artistic cover catalog collection for your internal training catalog. The library is growing every day to accommodate your diverse training needs while also enhancing for a great impression

Your HotelYOUR HOTEL

HousekeepingProfessionalContents

Preparing Cleaning Duties1.

Understanding Equipments and Cleaning Tools1.1

1.2 Understanding Chemicals

1.3 How to Use Trolley Housekeeping

1.4 The Important of Briefing

1.5 Identify Rooms to be Cleaned for The Shift

1.6 How to Access and Entering The Guest’s Room

Make Beds2.

Stripping Bed2.1

2.2 Making Bed

2.3 Final Touch

Clean Bathroom3.

Wear Protective Equipment3.1

3.2 Clean The Toilet Bowl

3.3 Clean The Vanity Area

3.4 Clean The Shower Area

3.5 Clean The Entire Area Bathroom Floor

3.6 Replenish Amenities and Linen

Clean Room4.

Check Room Facilities4.1

4.2 How to Use Cleaning Tools and Chemicals

4.3 Dusting The Room

4.4 How to Dust Floor with Dusting Mop

4.5 Replenish Guest Supplies and Amenities

Additional Housekeeping Service5.

Turn Down Service5.1

5.2 Rotational Housekeeping Service

Clean and Prepare Rooms for In-Coming Guests

D1.HHK.CL3.03


At the completion of this course, you will learn about:

Clean & Prepare for In-Coming Guest

Competency

6 Video Lessons

Understanding Equipments & Cleaning Tools

Understanding Chemicals

How to Use Trolley Housekeeping

The Important of Briefing

Identify Rooms to be Cleaned for the Shift

How to Access & Entering the Guest’s Room

Quiz

Preparing Cleaning Duties

Quiz

3 Video Lessons

Stripping Bed

Making Bed

Final Touch

Make Beds7 Video Lessons

Wear Protective Equipment

Clean the Toilet Bowl

Clean the Vanity Area

Clean the Shower Area

Return to Clean the Toilet Bowl

Clean the Entire Bathroom Floor

Replenish Amenities & Linen

Quiz

Clean Bathroom

5 Video Lessons

Check Room Facilities

How to Use Cleaning Tools & Chemical

Dusting the Room

How to Dust Floor with Dusting Mop

Replenish Guest Supplies & Amenities

Quiz

Clean Room2 Video Lessons

Turn Down Service

Rotational Housekeeping Service

Quiz

Additional Housekeeping Service

Room attendants are located in any tourism and hospitalitybusiness that provides accommodation to their guests. In many hotels and resorts, more people are employed as room attendants than any other front line position.The role of a room attendant is essential for a number Of reasons. It may not be regarded as a glamorous a position like working in a bar or on the reception desk;however a customer experience is undoubtedly impacted, positively or negatively, depending on how well a room attendant performs their job.


Receive Housekeeping Requests1.

Handling Guest Requests1.1

1.2 Handling Requests from Other Staffs

1.3 How to Record Housekeeping Records from The Guests

1.4 Obstacles When Assisting Guest Requests

Service Housekeeping Requests2.

Tips to Liaise with Other Staffs2.1

2.2 Set-Up Equipments in The Guest Room

2.3 Items Need to be Taken from Guest Room

Provide Advice to Guests3.

Explain Service Items Available on Housekeeping Department3.1

3.2 Demonstrate The Use of Request Items

Liaise with Other Departments4.

Reporting In-Room Damage4.1

4.2 Reporting Suspicious and Damage Situations

Provide Housekeeping Services for Guests

D1.HHK.CL3.01

Provide Housekeeping Service

Competency

4 Video Lessons

Handling Guest Request

Handling Request from Other Staff

How to Record HK Request from Guest

Obstacles when Assiting Guest Request

Quiz

Receive Housekeeping Request

Quiz

3 Video Lessons

Tips to liaise with Other Staff

Set Up Equipment in the Guest Room

Items Need to be Taken from Guest Room

Service Housekeeping Requests2 Video Lessons

Explain Service Items Available on HK Dept.

Demonstrate the Use of Request Item

Quiz

Provide Advice to Guests

2 Video Lessons

Reporting in-Room Damage

Reporting Suspicious & Damage Situations

Quiz

Liaise with Other Department

Housekeeping ServiceHotel is the guest's 'home away from home.' A guest must be able to enjoy their room in the same manner and with the same ease as they would experience in their own house. Housekeeping aims to strive to enable guests to access items as quickly as in their own home. It is therefore essential that housekeeping staff maintain a professional level of integrity, especially crew who clean Rooms. Housekeeping staff must have high standards of integrity, honesty and discretion as a guest needs to feel that what takes place or what is left in their room must be safe and remain confidential.


Establish Lost and Found Facility1.

Identify Lost and Found Facility1.1

1.2 Legal Requirements Applied to Lost and Found

1.3 Explain The Location of Lost and Found

Deal with Lost and Found Items2.

How to Handle Lost and Found Items2.1

2.2 How to Record Found Item in The Register

2.3 How to Handle Reported Lost Items

2.4 How to Return The Lost Items

Deal with Claims for Lost Items3.

Claiming Process of Lost and Found Items3.1

3.2 How to Complete Lost and Found Register

Deal with Unclaimed Items4.

How to Handle Unclaimed Items4.1

Provide A Lost and Found Facility

D1.HSS.CL4.09

Provide a Lost & Found Facility

Competency

1 Video Lessons

How to Handle Unclaimed Items

Quiz

Deal with Unclaimed Items

2 Video Lessons

Claiming Process of Lost & Found Items

How to Complete Lost & Found Register

Quiz

Deal with Claims for Lost Items

How to Return The Lost Item

4 Video Lessons

How to Handle Lost & Found Items

Quiz

How to Record Found Items in The Register

How to Handle Reported Lost Items

Deal with Lost & Found Items3 Video Lessons

Identify Lost & Found Facility

Legal Requirements Applied to Lost & Found

Explain The Location of Lost & Found

Quiz

Establish Lost & Found Facility

Provide Lost and Found

A The term ‘Lost and Found facility’ is a generic term referring to the service and protocols provided by a hotel to record and store lost and found items, and also to facilitate the return of lost and found objects to their rightful owners. All guests expect hotels to provide a lost and found facility, because it is always possible that the guest left their belongings unconsciously within the hotel.


Apply Leather Upholstery Cleaning Techniques1.

Cleaning Preparation Process1.1

1.2 Choose Equipment and Chemical

1.3 Cleaning Leather Furniture

1.4 Cleaning The Work Area

Apply Fabric Upholstery Cleaning Techniques2.

Identify Fabric Types2.1

2.2 Cleaning Preparation Process


2.4 Cleaning Fabric Furniture


Apply Glass Surfaces Cleaning Techniques3.


3.2 Cleaning Glass Furniture


Apply Ceilings, Surfaces and Fittings4.



4.3 Cleaning Ceiling, Surface and Fitting


Apply Wet Area Cleaning Techniques5.


5.2 Cleaning Wet Area


Clean Public Areas, Facilities and Equipment

D1.HHK.CL3.02

Clean Public Areas, Facilities & Equipment

Competency

4 Video Lessons

Cleaning Preparation Process

Choose Equipment & Chemical

Cleaning Leather Furniture

Cleaning The Work Area

Quiz

Apply Leather Upholstery Cleaning Techniques

Cleaning Fabric Furniture

5 Video Lessons

Identify Fabric Types




Quiz

Apply Fabric Upholstery Cleaning Tecniques

3 Video Lessons


Cleaning Glass Furniture


Quiz

Apply Glass Surfaces Cleaning Techniques

4 Video Lessons



Cleaning Ceiling, Surface & Fitting


Quiz

Apply Ceilings, Surfaces & Fittings

Cleaning Techniques 3 Video Lessons


Cleaning Wet Area

Quiz

Apply Wet Area Cleaning Techniques


Public Area Cleaner

A public area is any area within a hospitality organization that is readily available for all customers to enjoy. It is different from a ‘private’ sector, which is for the exclusive use of a customer. The most common example is a guest room.

While a public area must look clean, tidy, and aesthetically pleasing, it is more important than it is free from dangers that can pose a hygiene or safety risk.

Front OfficeProfessionalContents

Identify Elements and Facilities of The House Enterprise Telephone System1.

Types of In-Coming Calls1.1

1.2 Functions and Features in Telephone Operator

Demonstrate Appropriate Telephone Communication Skill2.

Policies and Procedures for Telephone Use2.1

2.2 Face to Face Communication VS Over The Phone Communication

2.3 The Appropriate Telephone Communication Skills

How to Use Appropriate Telephone Techniques2.4

2.5 The Etiquette of Using a Telephone

2.6 Handling Complaintsfrom Callers

Provide Advice to Guests3.

Prepare to Receive In-Coming Calls3.1

3.2 How to Handle International Calls

How to Answer Call Professionally3.3

3.4 Take Message from Callers

3.5 Prepare Voicemail Messages

Re-Direct In-Coming Calls4.

How to Transfer and Hold Calls4.1

Receive and Place In-Coming Phone Calls

D1.HFO.CL2.09

Competency

1 Video Lessons

How to Transfer & Hold Calls

Quiz

Re-Direct Incoming Calls

5 Video Lessons

Prepare to Receive Incoming Calls

How to Handle International Calls

Quiz

Receive Incoming Calls

Quiz

6 Video Lessons

Policies & Procedures for Telephone Use

The Etiquette of Using a Telephone

Handling Complaints from Callers

Face to Face Communication VS Over thePhone Communication

The Appropriate Telephone CommunicationSkills

How to Use Appropriate Telephone Techniques

Demonstrate Appropriate Telephone Communication Skill2 Video Lessons

Types of Incoming Calls

Functions & Features in Telephone Operator

Quiz

Identify Elements & Facilities of The House Enterprise Telephone System

How to Answer Calls Professionally

Take Messages from Callers

Prepare Voicemail Messages

Telephone OperatorAs with any work station, telephone operators or receptionists need to organize the work area, ensuring the system is functioning, and all necessary stationery is available including message pads and pens and paper for printers.


Identify The Role of a Bellboy/Porter1.

The Main Duties of Cooncierge1.1

1.2 Locate The Position of Concierge Within The Hotel

1.3 Identify The Personal Characteristics Required of a Concierge

1.4 Describe The Grooming Standards for a Concierge

1.5 Communication Tips fro a Concierge

Provide Concierge Services5.

How to Distribute Mails to Guests5.1

5.2 How to Arrange Wake-Up Calls for Guests

5.3 How to Organize Transport for Guests

5.4 Common Guest Inquiries

Assist with The Guest Arrival2.

Prepare Arrival List for Guest Arrivals2.1

2.2 Comply with Guest’s Special Requests

2.3 Assist Guest on Arrival

Assist with The Guest Departure3.

How to Pack Guest’s Luggage3.1

3.2 The Appropriate Luggage Handling

3.3 How to Operate Guest Luggage Storage Facilities

Assist Other Departments4.

The Role of Concierge to Assist Other Departments4.1

Provide Bellboy/Porter Services

D1.HFO.CL2.07

Provide Bellboy/Porter Services

Competency

5 Video Lessons

The Main Duties of Concierge

Locate the Position of Concierge withinThe Hotel

Communication Tips for a Concierge

Identify The Personal Characteristics Requiredof a Concierge

Describe the Grooming Standards for a Concierge

Quiz

Identify the Role of a Bellboy/Porter

Quiz

3 Video Lessons

Prepare Arrival List for Guest Arrivals

Comply with Guest’s Special Requests

Assist Guest on Arrival

Assist The Guest Arrival3 Video Lessons

How to Pack Guest’s Luggage

The Appropriate Luggage Handling

How to Operate Guest Luggage StorageFacilities

Quiz

Assist with Guest Departures

1 Video Lessons

The Role of Concierge to Assist Other Departments

Quiz

Assist Other Departments4 Video Lessons

How to Arrange Wake-up Calls for Guests

How to Organise Transport for Guests

Quiz

Provide Concierge Services

How to Distribute Mails to Guests

Common Guest Inquiries

Concierge / BellboyConcierge services are one of the main features of a hotel or resort, and a requirement for [5] five star or above rating system. In a lesser-rated hotel or resort, there are still concierge services, but they are mainly to store guests luggage or provide trolleys.

5.1 Facility Night Audit Activity 5.2 Prepare & Update FO Records5.3 Generate Internal Report as Required

5. Prepare front office records and reports

4.1 Prepare and Review Departure list4.2 Distribute Departure List to Other Department4.3 Process Payments and Issue Receipts 4.5 Process Express Check-outs & Group Check-outs

3.1 Handling Room Change requests 3.2 Handling Request to extend to stays 3.3 Type of Rooms Rates 3.4 Upgrading Hotel Room3.5 Process guest charges 3.6 Respond to guest queries

3. Perform ‘during stay’ functions

2. Perform check-in functions

1.1 Prepare reception area for service 1.2 Check reception equipment prior the service 1.3 Review Arrival List to Handle guest arrival1.4 Allocate guest rooms with Special Requests1.5 Follow-up uncertain Reservations 1.6 Review Arrivals Lists 1.7 Distribute arrivals list as required

1. Prepare reception area for guest arrivals

2.1 Welcome guests on arrival2.2 Determine if Guest has reservation details 2.3 Handle Walk-in Guest2.4 Decline a guest if appropriate 2.5 Complete guest registration process 2.6 Issue keys as required 2.7 Explain room, House facilities and Services 2.8 Arrange for porter services 2.9 Implement standard house protocols for problem situations

4. Perform check-out functions


Provide Accomodation Reception Service

D1.HFO.CL2.03



Provide Accommodation Reception Service

Competency

7 Video Lessons

Prepare Reception Area for Service

Check Reception Equipment Prior The Service

Distribute Arrival List as Required

Review Arrival List to Handle Guest Arrival

Allocate Guest Room with Special Request

Follow Up Uncertain Reservation

Review The Arrival List

Quiz

Prepare Reception Area for Guest Arrival

Quiz

9 Video Lessons

Welcome Guest on Arrival

Determine if Guest Has Reservation Details

Handle Walk-in Guest

Decline a Guest if Appropriate

Complete Guest Registration Process

Issue Keys as Required

Explain Room, House Facilities & Service

Arrange for Porter Services

Implement Standard House Protocol forProblem Situation

Perform Check-in Function6 Video Lessons

Handling Room Change Request

Handling Request to Extend Stays

Type of Room Rates

Upgrading Hotel Room

Processing Guest Charges

Respond to Guest Queries

Quiz

Perform During Stay Function

4 Video Lessons

Prepare & Review Departure List

Distribute Departure List to Other Department

Process Payment & Issue Receipt

Processing Express Check-out & Group Check-out

Quiz

Perform Check-out Function3 Video Lessons

Prepare & Update FO Records

Generate Internal Report as Required

Quiz

Prepare Front Office Record

Facilitate Night Audit Activity

Provide AccommodationReception ServiceAll hospitality operators must prepare for all activities they are engaging in. Such situation also occurs in Front Office, a Travel Agent, Food and Beverage, Housekeep-ing department. Among all departments, the Front Office or Receptionist becomes the central point of information and registration for the guests.

5.1 Notify other Departments in relation to Reservations issues5.2 Notify External organizations in Relation to reservations

5. Communicate reservation details to others

4.1 How to Maintain Hotel Reservation4.2 Update internal Records, Documents, and File as Required

4. Maintain reservations

3.1 Record reservation details 3.2 Update and utilize existing customer history 3.3 Accept Payment for Reservation 3.4 Explain relevant reservation issues 3.5 File reservation

3. Enter reservation details into system

2.1 Tips on Serving A Reservation in Hotel2.2 Offer Advice and Information about available Product, Service and Facilities

2. Respond to reservation requests

1.1 Differentiate between a manual reservation system and a computerised reservation system 1.2 Identify the ways in which reservations may be received 1.3 Differentiate between customers who may require reservations

1. Describe the elements of the reservation system


Receive & Process Reservation

D1.HFO.CL2.01



Competency

3 Video Lessons

Differentiate Between a Manual Reservation System and a Computerized Reservation System

Identify The Ways In Which Reservations May Be Received

Differentiate Between Customers Who May Require Reservations

Quiz

Describe the element of the reservation

Quiz

2 Video Lessons

Tips On Serving A Reservation In Hotel

Offer Advice And Information About Available Product, Service And Facilities

Respond to reservation request5 Video Lessons

Record Reservation Detail

Update and Utilise Existing Customer History

Accept Payment for Reservation

Explain Relevant Reservation Issues

File Reservation

Quiz

Enter Reservation Details into System

2 Video Lessons

How to Maintain Hotel Reservations

Update Internal Records, Documents and Files as Required

Quiz

Maintain Reservation2 Video Lessons

Notify External Organizations in Relation to Reservations

Quiz

Communicate Reservation to Other

Notify Other Departements in Relation to Reservation Issues

Receive & ProcessReservationPeople make reservations as things go convenient and secure. They like to plan their holidays or business trips in the knowledge that they already have a room, a booked flight to a next destination and back, or a recreational visit to local attraction spots. On that account, a reservation staff is responsible for ensuring the efficiency and the convenience of the reservation process.

# MODUL 1. SETTING UP ORGANIZATION

Course 1. Identify Hotels Need Lesson 1 : Purpose of Analyzing Hotels Need Lesson 2 : Analyzing Hotel Sizes (interactive) Lesson 3 : Analyzing Hotel Facilities (interactive) Lesson 4 : Analyzing Types of Hotel Services (interactive)

Course 2. Determine Ratios Standard Lesson 1 : Types of Ratios Standard Lesson 2 : Ratio by Number of Rooms to Number of Employees Lesson 3 : Ratio by Revenue to Payroll Lesson 4 : Ratio by Seating Capacity to Waiter (interactive)

Course 3. How to Create Job Leveling Lesson 1 : Types of Job Level Lesson 2 : Job Level from Budget Hotel to Luxury (interactive) Lesson 3 : Impact Job Leveling to Agility (interactive)

Course 4. Establish Job Title Standard Lesson 1 : The Important of Job Title Lesson 2 : Job Title Reference from ASEAN Standard (footage pak putu)

Course 5. How to Write Job Description Lesson 1 : Job Description Function Lesson 2 : Element of Job Description

Course 6. Setting up Salary Structure Lesson 1 : Purpose of Salary Structure Lesson 2 : Steps to Defining Salary Structure

Course 7. Set up Employee Benefit Lesson 1 : Definition of Employee Benefit Lesson 2 : Tangible Benefit Lesson 3 : Intangible Benefit Lesson 4 : Purpose of Employee Benefit

Course 8. How to Set House Rules Lesson 1 : Purpose of House Rules Lesson 2 : Advantage of House Rules to Disputes

Course 9. Apply Flexible Rostering Lesson 1 : Defining Flexible Rostering Lesson 2 : Applying Flexible Rostering

FundamentalHuman CapitalManagement

2 Video Lessons

Setting up Salary Structure

Ratio by Revenue to Payroll

Setting Up Organization

Competency

2 Video Lessons

The Important of Job Title

Job Title Reference from ASEAN Standard

Establish Job Title Standard

1 Video Lessons, 2 Interactive

How to Create Job Leveling3 Video Lessons, 1 Interactive

Determine Ratios Standard

2 Video Lessons

How to Write Job Description


Identify Hotels Need

SETTING UP ORGANIZATION

Purpose of Analyzing Hotels Need

Analyzing Hotel Sizes (interactive)

Analyzing Hotel Facilities (interactive)

Analyzing Types of Hotel Services (interactive)

Ratio by Number of Rooms to Number of Employees

Ratio by Seating Capacity to Waiter (interactive)

Types of Ratios Standard


Types of Job Level

Job Level from Budget Hotel to Luxury (interactive)

Impact Job Leveling to Agility (interactive)

Job Description Function

Element of Job Description

Purpose of Salary Structure

Steps to Defining Salary Structure

A The term ‘Lost and Found facility’ is a generic term referring to the service and protocols provided by a hotel to record and store lost and found items, and also to facilitate the return of lost and found objects to their rightful owners. All guests expect hotels to provide a lost and found facility, because it is always possible that the guest left their belongings unconsciously within the hotel.

4 Video Lessons

Set up Employee Benefit

Definition of Employee Benefit

Tangible Benefit

Intangible Benefit

Purpose of Employee Benefit



How to Set House Rules

Advantage of House Rules to Disputes

Purpose of House Rules


Apply Flexible Rostering

Defining Flexible Rostering

Applying Flexible Rostering

Hotelier Characters

Competency

Fundamental Leadership

Competency

Smart Care QualitySincere EmotionMemorizing The Needs & wants Act and Follow up Resolve The Complain Team Work Smart Care Service Quality

Competency

SMART Care Quality is a service style that emphasizes sincerity, speed, accuracy and cooperation in serving guests. SMART Care covers several important aspects. What are these aspects?

SMART CARESERVICE QUALITY

Hotel officers must always develop their personal characteristics in order to become professionals in hospitality industry. These characteristics may include honesty, creative thinking, leadership, as well as the ability to work effectively and efficiently

HOTELIER CHARACTERS

Develop your leadership skill Identify your potential traits Determine your leadership styleBuild your leadership power

HonestOut of the BoxTeamworkEffective & EfficientLearning & Leading

Leadership is an essential soft skill that can be developed through many ways. Every-one is born a leader, but how to push yourself to become a great leader?

Fundamental Leadership

Delivering Meaningful Contents with Taste of Art & Technology

AJAR Cloud Studio

Whether you need education or branding contents, AJAR Cloud Studio can assist you from scratch up to post production stages.

Currently we are present in major city of Indonesia and will be adding soon in Cambodia, Dubai, Australia and Paris.

AJAR Cloud Studio

Bliho Project

Destination Branding - Java Summer Camp

Training Project, Successful Graduate Brisbane

Co-Branding TAFE Queensland

TAFE Queensland

Post-Production

Pre-Production

ProjectPre-Production

Concept

To ensure high quality outcome, we follow the following Productions Sequences.

AJAR will assign dedicated project manager to work with you. Starting with identifying your goal and crafting the learning concept. After your approval, then we will create the project timeline for us to keep the deadline.

Production Production Production

WEBInteractive

ANIMATION

RESULT

VIDEO

PRODUCTION PROCESS

AJAR will assigned production crew along with the right tools and equipment in your location

We will provide you with draft of concept, sample style of artwork for you to choose, then after your approval we will start streamline the production process

We will send you the preview of our production, then we will work on your feedback for maximum 2X revisions per project. Next, the project is delivered.

Select type of contents as you need.Ala Carte

Knowledge Training Video

$ 4,650

Subject Matter Expert (SME)

+

+

+

Instructional Video

$ 5,000 - 6,000

+

++

+


Gamified Learning

$ 4,650 - 10,000 / learning hours

It is a web interactive contents that you can use to transfer knowledge or Soft-skill where the contents will stimulate your learner to think and interact with the platform to read, hear,

We use wide range of technologies standard such as HTML5,

Learning that complied with Advance Distributed Learning

and Tin Can API that work with majority of


Promotion & Branding Video

Whether you need a video for internal or exter-nal purposes, we can do it for you! The purpos-es of project are vary.

It can be to promote a product, a new service or to establish for your employer branding.

$ 4,250 - 14,000


2D Animation

This type of animation is combina-tion between text and illustration. It is suitable to explain for simple knowledge.

$ 250 / minute

Go Simple

kind of purpose, the price is per minutes.

3D Animation

If you would like to explain for complex concept that require detail presentation such us explaining items that we can not see in the real life such as small particle in our body, then 3D Animation is the right choice. You can also use it to explain simulated task in the real scenario.

$ 325 / minute

Founding Partner of

AJAR Hospitality is a founding partner of BLIHO with registered legal standing in France. It is a global human capital solution serving for wider spectrum of services for any kind of industries, from small to large organizations. BLIHO is specialized in corporate culture transformation, service quality, talent development, corporate leadership training and digital transformation. BLIHO is operated and present in

Pancham HariramaniOrganizational Culture &

Instructional Design

Monique MagerLeadership Transformation

& People Development

[email protected]+971 50 624 1557



PO Box 125574 Dubai - UAE

1 Boulevard Victor 75015 Paris - France

Jl Diponegoro 177Bali - Indonesia

Ikin SolikinDigital Transformation & Learning Technologies

30 years of experiences in the area of organizational development, corporate training, leadership development and corporate culture. She was the person who has setting

Middle East, and Africa.

25 Years of Experiences in the area of corporate train-ing, instructional designer and human resources. He was a Director of Accor Academy Middle East who was managing and serving for 8 brands for 10 countries and reporting to Accor Head Quarter in Paris.

10 Years of leadership experiences within global brand such as Hyatt, Pullman and Tauzia Hotel Management. Prior founding AJAR Hospitality, He was a founder of HOBA Resources, a consulting specialist for Service Quality and Corporate Culture Designer within Healthcare, Bank and Hotel Industry.

ASIA PACIFIC MIDDLE EAST EUROPE

OPERATING AREA

SALESOFFICE

DTA Square BabarsariCatutunggal - DepokKab. SlemanYogyakarta, Indonesia

PRODUCTIONHOUSE

Jl. Palagan Tentara Pelajar, Pelem, Harjobinangun, Pakem, Sleman, Yogyakarta 55582

HEAD OF SALES

ENQUIRES

Rezi AliPT. AJAR Media Digital

+62 877 7802 [email protected]

Jakarta

+62 813 8470 7109Niko+62 816 1976 910Juan

Yogyakarta

+62 811 814 817Tanti+62 818 0313 2100Paula

Bali

+62 896 8900 0847Sudane+62 819 0447 6522Iwan

Jawa Timur

+62 821 3432 9888Ayu

Sumatra+62 852 7635 2222Yasdo

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