N.sumanth Knowlede Managment

8/14/2019 N.sumanth Knowlede Managment

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Knowledge Management

by

N.SUMANTH


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What is Knowledge? The Old Pyramid

data information

knowledge wisdom

Knowledge is justified true belief. Knowledge is a fluid mix of framed experience,

values, contextual information and expertinsight that provides a framework forevaluating new experience and information.

Knowledge is information in action.
http://images.google.com/imgres?imgurl=users.rcn.com/dway/cindblk.shelt..gif&imgrefurl=http://users.rcn.com/dway/fall.concrete.html&h=209&w=315&prev=/images%3Fq%3DIndividual%2BAction%26svnum%3D10%26hl%3Den%26lr%3D%26ie%3DUTF-8%26oe%3DUTF-8%26sa%3DGhttp://images.google.com/imgres?imgurl=users.rcn.com/dway/cindblk.shelt..gif&imgrefurl=http://users.rcn.com/dway/fall.concrete.html&h=209&w=315&prev=/images%3Fq%3DIndividual%2BAction%26svnum%3D10%26hl%3Den%26lr%3D%26ie%3DUTF-8%26oe%3DUTF-8%26sa%3DGhttp://images.google.com/imgres?imgurl=users.rcn.com/dway/cindblk.shelt..gif&imgrefurl=http://users.rcn.com/dway/fall.concrete.html&h=209&w=315&prev=/images%3Fq%3DIndividual%2BAction%26svnum%3D10%26hl%3Den%26lr%3D%26ie%3DUTF-8%26oe%3DUTF-8%26sa%3DGhttp://www.solers.com/illustrations/pyramid.gif


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Where does KM come

from?Technology

Infrastructure, Database, Web, Interface

Globalization World wide markets, North American integration Demographics

Aging population, workforce mobility, diversity

Economics Knowledge economy

Customer relations Quality

Increase in information Specialization, Volume, Order


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A few Foundation Principles and

Building Concepts Knowledge Influences Success

Knowledge Resides in the Heads of People

Two Types of Knowledge Codified(explicit) Personalized(tacit)

Technology Enables New KnowledgeBehaviors

Knowledge sharing and transfer requirestrust

KM embraces both the Knowledge Basedorganization and the Learning Organization


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Knowledge Influences Success

Peter Drucker (the one factor) Toffler (Survival in Knowledge

Age is not who can read orwrite but who can learn andunlearn quicker)

Nonaka (the cutting edge)

Tom Peters (sum total of value-added)

Handy, Drucker (primary factorof productivity)


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Two types of knowledgeDocumented

information that canfacilitate action.

Know-how &learning

embedded withinthe minds people

Explicit knowledge

Formal or codifiedDocuments: reports,policy manuals, whitepapers, standardproceduresDatabasesBooks, magazines,

journals (library)

Implicit (Tacit)knowledge

Informal and uncodifiedValues, perspectives &cultureKnowledge in headsMemories ofstaff,suppliers and vendors

Knowledge informs decisions

and actions.
http://images.google.com/imgres?imgurl=www.reppep.com/~amy/wedding/lgreen/bumping-heads.jpeg&imgrefurl=http://www.reppep.com/~amy/wedding/lgreen/&h=367&w=432&prev=/images%3Fq%3DHeads%26svnum%3D10%26hl%3Den%26lr%3D%26ie%3DUTF-8%26oe%3DUTF-8%26sa%3DGhttp://images.google.com/imgres?imgurl=www.reppep.com/~amy/wedding/lgreen/bumping-heads.jpeg&imgrefurl=http://www.reppep.com/~amy/wedding/lgreen/&h=367&w=432&prev=/images%3Fq%3DHeads%26svnum%3D10%26hl%3Den%26lr%3D%26ie%3DUTF-8%26oe%3DUTF-8%26sa%3DGhttp://images.google.com/imgres?imgurl=www.reppep.com/~amy/wedding/lgreen/bumping-heads.jpeg&imgrefurl=http://www.reppep.com/~amy/wedding/lgreen/&h=367&w=432&prev=/images%3Fq%3DHeads%26svnum%3D10%26hl%3Den%26lr%3D%26ie%3DUTF-8%26oe%3DUTF-8%26sa%3DGhttp://images.google.com/imgres?imgurl=www.reppep.com/~amy/wedding/lgreen/bumping-heads.jpeg&imgrefurl=http://www.reppep.com/~amy/wedding/lgreen/&h=367&w=432&prev=/images%3Fq%3DHeads%26svnum%3D10%26hl%3Den%26lr%3D%26ie%3DUTF-8%26oe%3DUTF-8%26sa%3DG


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Layers of knowledgeImplicit (Tacit) ExplicitIndividual

Organizational

In peoples heads.

Undocumentedways of working inteams, teaching.

Culturalconventionsknown andfollowed

but notformalized.

Personal documentson my C:\

Formalized processfor developingcurriculum.

Corporate policesandprocedures.

Source: Luan, J & Serban, A. (2002, June). Knowledge management concepts, models and applications.Paper presented at Annual AIR Forum, Toronto.


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Technology Enables New

Knowledge Behaviors Technology shapes how we live (radio,

television, computer, biotechnology) Pushes KM, doesnt drive it Facilitates flow of knowledge

One look, one feel Easy access Easy dissemination (push-pull) Different storage (from paper to digits)
http://images.google.com/imgres?imgurl=www.cpf.navy.mil/rimpac2000/images/strongangel13.jpg&imgrefurl=http://www.cpf.navy.mil/rimpac2000/news/rimpac021.html&h=525&w=800&prev=/images%3Fq%3DFamily%2BWorking%2Bat%2BComputer%26svnum%3D10%26hl%3Den%26lr%3D%26ie%3DUhttp://images.google.com/imgres?imgurl=www.museumofbelize.org/atthemuseum/atm-people.gif&imgrefurl=http://www.museumofbelize.org/atthemuseum.htm&h=375&w=500&prev=/images%3Fq%3DPeople%2Bat%2BATM%26svnum%3D10%26hl%3Den%26lr%3D%26ie%3DUTF-8%26oe%3DUTF-8%26sa%3DG


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Knowledge sharing and transfer

requires trustTrust is hard to build in cyberspace

Trust usually requires initial face-to-face

Sharing must be open andreciprocal

Based upon a commonality

Time to do so

Social identity in cyberspace


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KM Embraces the Learning

Organization and the KBO Peter Senge, The Fifth Discipline Learning Styles (Visual, Auditory, Kinesthetic) Change Intervention Styles (Engineer,

Teacher, Socializer, Commander) Adult Learning Theory (Experiential, Critical

Reflection, Self-Directed) Share knowledge to learn quicker, relearn

and unlearn faster What is a KBO?


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Knowledge Work Activities

Result

Acquire

An al yze

Organ ize

Cod i fy

Communica teUt i l i ze


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In the Business World KM is becoming a big deal inindustry.

KM involves collaboration,organizational learning, bestpractices, workflow, IPmanagement, documentmanagement, customer focus andusing data meaningfully [datamining].

KM requires understanding the softSource: Clare Hart, President and CEOFactiva, Knowledge Management London 4 April2001


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If Statistics Canada

Measures KM It Must Exist.Proportion of firms with dedicated spending

on KM practices

0% 10% 20% 30% 40% 50% 60%

Less than 50 workers

50-249 workers

250-499 workers

500-1,999 workers

2,000 & more workers

urce: Statistics Canada. (2002)Are we managing our knowledge?


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KM is different from a KMS

KM is whole ball of wax (people,technology, processes, learning,business)

KMS is a knowledge managementsystem that makes it happen

KMS is comprised of four components

Content management applications Expertise locator applications Collaboration Portal

All tightly integrated


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KM Important Lessons Learned KM - beyond fad a distinct management

concept suggesting its prudent to manage theintellectual assets of an enterprise, to cultivate

for advantage in the marketplace KM is complex, integrative with other

disciplines Old skills and abilities dont necessarily work in

KM environment must be redefined, polished,updated Principles and concepts are not new- whats

new is the merger with technology to do soand practical applications


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Thankyou.


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Anyq

ueries??

?

N.sumanth Knowlede Managment

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