The Urgent and Emergency Care Review: What Does it Mean for Independent Ambulance Services
North West Ambulance Service Delivering seamless urgent care Blackpool Health Committee 21 July...
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North West Ambulance Service Delivering seamless urgent care Blackpool Health Committee 21 July 2011
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Transcript of North West Ambulance Service Delivering seamless urgent care Blackpool Health Committee 21 July...
North West Ambulance ServiceDelivering seamless urgent care
Blackpool Health Committee21 July 2011
Delivering the right care, at the right time, in the right place
Our Vision
Delivering the right care, at the right time, and in the right place
Delivering the right care, at the right time, in the right place
Our Services
999 paramedic emergency service Patient transport service Emergency preparedness Urgent Care
Delivering the right care, at the right time, in the right place
Facts and Figures
7 million population over 5,400 square miles Employing more than 5200 staff 20% of national activity (999 and PTS) Annual income of £260 million Three emergency control centres 1.1 million 999 calls a year (900 000
emergency pt episodes) 2 million PTS journeys Covers the North West footprint– Currently 63 NW NHS organisations
Delivering the right care, at the right time, in the right place
Our Focus
Delivering the right care, at the right time, in the right place
Current challenges Overwhelming demand for urgent care via 999 Overwhelming demand for unplanned on-the-day
Patient Transport Systems and access for patients are confusing and
inconsistent for urgent care and transport Health challenges will increase Managing public expectations
Delivering the right care, at the right time, in the right place
Emergency Care
Meet the national performance standards
Deliver against the new clinical and system indicators
Minimise the number of extended waits by patients
Control Centre infrastructure strengthened
Delivering the right care, at the right time, in the right place
Patient Transport Service
Single North West contract Quality standards Robust booking and call
taking systems Full application of Eligibility
Criteria Development of the bureau
concept Patient experience measures
Delivering the right care, at the right time, in the right place
Emergency Preparedness Meet duties under the Civil
Contingency Act Capability to respond to major
incidents including HART and USAR
Effective learning and preparation
Delivering the right care, at the right time, in the right place
Urgent Care
Hear and treat See and treat Alternatives pathways = reduction in hospital
attendances Appropriate transport provided Single point of access
Delivering the right care, at the right time, in the right place
Delivering the outcomes in urgent care
Urgent Care Desk 111 “NHS Pathways”/ Directory of Service Paramedic Pathfinder NWAS Kitemark Self-care and Community Pathways Public expectations management
Delivering the right care, at the right time, in the right place
Shaping Expectations Public Health Initiatives
• Alcohol and Drug Initiatives• Road Safety• Knife Crime
Public Education Programmes• Choose Well• Cardiac Smart
Education and support for health and social care professionals
• Nursing and Residential Homes• Falls Management• End of Life Care
Delivering the right care, at the right time, in the right place
Quality Account
• The Quality Account for 2010/11 has been published and is available at:
• http://www.nwas.nhs.uk/internet/AboutUs/Howwearedoing/QualityAccount/tabid/406/Default.aspx
Delivering the right care, at the right time, in the right place
Any questions?
