Norfolk Intranet 2.0Norfolk Intranet 2.0

Enabling Our Most Powerful ToolEnabling Our Most Powerful Tool

From Intranet to Intranet 2.0From Intranet to Intranet 2.0

““There has been an intranet 2.0 There has been an intranet 2.0 philosophy mooted that some call the philosophy mooted that some call the ‘build it and they will come' approach (after ‘build it and they will come' approach (after one of my favourite films ‘Field of one of my favourite films ‘Field of Dreams'). Don't believe it for a second. If Dreams'). Don't believe it for a second. If staff can't see a clear benefit to a staff can't see a clear benefit to a voluntary activity, it just won't happen.”voluntary activity, it just won't happen.”

~ Patrick Walsh, ~ Patrick Walsh, The Lean IntranetThe Lean Intranethttp://web.fumsi.com/go/article/manage/4024http://web.fumsi.com/go/article/manage/4024

What is Web 2.0?What is Web 2.0? Architecture of ParticipationArchitecture of Participation Dynamic ContentDynamic Content Interactive Info SharingInteractive Info Sharing InteroperabilityInteroperability Network as PlatformNetwork as Platform TransactionalTransactional User-centered DesignUser-centered Design

Web 2.0 Tools – S.L.A.T.E.S.Web 2.0 Tools – S.L.A.T.E.S.

S.S.earch: Google-style keyword searchearch: Google-style keyword search L.L.inks: Content groupinginks: Content grouping A.A.uthoring: Blogs, comments, posts, wikisuthoring: Blogs, comments, posts, wikis T.T.ags: User-added keywordsags: User-added keywords E.E.xtensions: Apps, widgets, doc. hostingxtensions: Apps, widgets, doc. hosting S.S.ignals: Feeds tracking changes (RSS)ignals: Feeds tracking changes (RSS)

Search (Search (SSLATES)LATES)

We don’t have a We don’t have a search functionsearch function

Regardless of Regardless of Intranet 2.0, we Intranet 2.0, we need a search need a search functionfunction

Include hosted Include hosted documents, forums, documents, forums, etc.etc.

Links (SLinks (SLLATES)ATES)

RelationshipsRelationships OrganizationsOrganizations DataData

Part of a wholePart of a whole InterconnectedInterconnected Sometimes indirectlySometimes indirectly

Certain info universalCertain info universal BenefitsBenefits RetirementRetirement

Authoring (SLAuthoring (SLAATES)TES)

Only a few people Only a few people create content for the create content for the Intranet right nowIntranet right now

Much of our current Much of our current content is out of date content is out of date or constantly expiringor constantly expiring

Ideally, many will Ideally, many will contribute – intranet contribute – intranet users will be better users will be better informedinformed

Tags (SLATags (SLATTES)ES)

Visual compromise Visual compromise between enterprise between enterprise search and linkssearch and links

Represents relevance Represents relevance and popularityand popularity

Adapts with changing Adapts with changing priorities, languagepriorities, language

Extensions (SLATExtensions (SLATEES)S)

Taking advantage of Taking advantage of web ingenuityweb ingenuity

Allows “authors” to Allows “authors” to illustrate points with illustrate points with third-party data/mediathird-party data/media

Photos, videos, Photos, videos, slideshows, maps, slideshows, maps, calendars, etc.calendars, etc.

Signals (SLATESignals (SLATESS))

RSS and other types RSS and other types of feeds help users to of feeds help users to browse most current browse most current informationinformation

Users should be able Users should be able to create their own to create their own feeds from sources of feeds from sources of their choicetheir choice

S.L.A.T.E.S. – User BenefitsS.L.A.T.E.S. – User Benefits

S.S.earch: Quickly find relevant informationearch: Quickly find relevant information L.L.inks: Access suggested informationinks: Access suggested information A.A.uthoring: Share ideas and informationuthoring: Share ideas and information T.T.ags: Categorize informationags: Categorize information E.E.xtensions: Access and share mediaxtensions: Access and share media S.S.ignals: Track new, timely informationignals: Track new, timely information

Why should I use the Intranet?Why should I use the Intranet?

CommunicationCommunication CollaborationCollaboration Document SharingDocument Sharing Document VersioningDocument Versioning Enterprise SearchEnterprise Search Project ManagementProject Management SecuritySecurity

Communication Communication

Adv. Employee DirectoryAdv. Employee Directory DB returns similar to DB returns similar to

Norfolk AIRNorfolk AIR

Employee ProfilesEmployee Profiles Photo and contact infoPhoto and contact info Easy to upload & changeEasy to upload & change

Mobile Device AccessMobile Device Access Intranet on-the-goIntranet on-the-go

Page CommentsPage Comments Immediate responsesImmediate responses

CollaborationCollaboration

Activity StreamsActivity Streams Similar to FacebookSimilar to Facebook

Discussion ForumsDiscussion Forums Help users help each otherHelp users help each other

Ratings and TagsRatings and Tags Shared CalendarsShared Calendars Team Work SpacesTeam Work Spaces Wiki-style EditingWiki-style Editing

Document SharingDocument Sharing Easy Drag-and-Drop UploadEasy Drag-and-Drop Upload Replaces Network DrivesReplaces Network Drives WYSIWYG PostingWYSIWYG Posting

Document VersioningDocument Versioning

Track ChangesTrack Changes Time StampsTime Stamps View Total HistoryView Total History

Ensures AccuracyEnsures Accuracy Allows Easy Allows Easy

ReversionReversion

Enterprise SearchEnterprise Search

Find Things FasterFind Things Faster Includes Hosted Includes Hosted

DocumentsDocuments Refined by User Refined by User

RatingsRatings

Project ManagementProject Management

Create Work SpaceCreate Work Space Form Teams QuicklyForm Teams Quickly Define & Share GoalsDefine & Share Goals Assign TasksAssign Tasks Monitor ResourcesMonitor Resources Track ProgressTrack Progress

SecuritySecurity Document Document

PermissionsPermissions Page PermissionsPage Permissions Restrict Guide Restrict Guide

ContentContent Set DefaultsSet Defaults Based on EmployeeBased on Employee

DepartmentDepartment Project TeamProject Team

Easy to UpdateEasy to Update

How do we get there?How do we get there?

Form a PlanForm a Plan Choose a SolutionChoose a Solution Implement SolutionImplement Solution Develop & TestDevelop & Test Promote & ReleasePromote & Release Track Usage Track Usage Support & UpgradeSupport & Upgrade Remain OpenRemain Open

SolutionsSolutions

Dot Net Nuke - Dot Net Nuke - http://http://www.dotnetnuke.comwww.dotnetnuke.com//

http://http://www.youtube.com/watch?vwww.youtube.com/watch?v=21jPsrIzDJI=21jPsrIzDJI Confluence - Confluence - http://http://www.atlassian.comwww.atlassian.com/software/confluence//software/confluence/

http://www.atlassian.com/software/confluence/videos/overview.jsphttp://www.atlassian.com/software/confluence/videos/overview.jsp

CodeBeamer - CodeBeamer - http://http://www.intland.com/products/cb/overview.htmlwww.intland.com/products/cb/overview.html http://http://www.youtube.com/watch?vwww.youtube.com/watch?v=jtAq9iFRVcA=jtAq9iFRVcA

ThoughtFarmer - ThoughtFarmer - http://http://www.thoughtfarmer.comwww.thoughtfarmer.com// http://www.viddler.com/simple/83978af2/http://www.viddler.com/simple/83978af2/

InvestmentInvestment

Dot Net Nuke: $5,000-$10,000 (modules)Dot Net Nuke: $5,000-$10,000 (modules) Module support variesModule support varies

Confluence: $12,000 (one-time fee)Confluence: $12,000 (one-time fee) One year of supportOne year of support

CodeBeamer: $7,500 (per year)CodeBeamer: $7,500 (per year) Ongoing supportOngoing support

ThoughtFarmer: $49,000 (one-time fee)ThoughtFarmer: $49,000 (one-time fee) Support contracted on yearly basisSupport contracted on yearly basis

Return on Investment (ROI)Return on Investment (ROI)

Drastically Reduced Email WasteDrastically Reduced Email Waste Reduced Call Center VolumeReduced Call Center Volume More Efficient Use of Work HoursMore Efficient Use of Work Hours

Reduced LaborReduced Labor Greater ProductivityGreater Productivity

Online Training & MeetingsOnline Training & Meetings General Cost Savings General Cost Savings

Print, Paper, Phone, TravelPrint, Paper, Phone, Travel

Norfolk Email Waste EstimateNorfolk Email Waste Estimate

$159/yr Email x 5,000 users = $795,000/yr$159/yr Email x 5,000 users = $795,000/yr $80/yr Storage x 5,000 users = $400,000/yr$80/yr Storage x 5,000 users = $400,000/yr 78% File & Data Redundancy = $312,000/yr78% File & Data Redundancy = $312,000/yr Save Hundreds of Thousands of Dollars?Save Hundreds of Thousands of Dollars?

New Document EtiquetteNew Document Etiquette

Publish all information on Intranet firstPublish all information on Intranet first Host important files on the IntranetHost important files on the Intranet Encourage linking to info/files on IntranetEncourage linking to info/files on Intranet Discourage attachmentsDiscourage attachments

Email Waste ExampleEmail Waste Example

10 MB x 5,000 email users = 10 MB x 5,000 email users = 50 GB50 GB 50,000 MB x $2 per MB = 50,000 MB x $2 per MB = $100,000/year$100,000/year

Additional BenefitsAdditional Benefits

Increases Employee EngagementIncreases Employee Engagement More Effective Knowledge SharingMore Effective Knowledge Sharing Better Informed EmployeesBetter Informed Employees Attract Tech-Savvy EmployeesAttract Tech-Savvy Employees

Online Magazine Online Magazine or Dynamic Workplace?or Dynamic Workplace?

“…“…In six years of In six years of planning and investment, planning and investment, the intranet evolved from the intranet evolved from the third most trusted the third most trusted source of information at source of information at IBM… to the most trusted IBM… to the most trusted source of information at source of information at the global company.” the global company.”

~ ~ The Social WorkplaceThe Social Workplacehttp://www.thesocialworkplace.com/corporate-http://www.thesocialworkplace.com/corporate-

info/internal-communication/976/info/internal-communication/976/

Intranet 2.0 @ IBMIntranet 2.0 @ IBM

““In fact, the intranet has become so In fact, the intranet has become so valuable at IBM, that according to internal valuable at IBM, that according to internal IBM research:”IBM research:”

80% IBM employees visit Intranet per day80% IBM employees visit Intranet per day 68% View intranet as crucial to their jobs68% View intranet as crucial to their jobs 52% More satisfied to be IBM employee52% More satisfied to be IBM employee

Grow or DieGrow or Die

Norfolk is three to four Norfolk is three to four years behind industry years behind industry trendstrends

2006 TIME magazine 2006 TIME magazine Person of The Year: Person of The Year: “You” “You”

ie. Web 2.0 usersie. Web 2.0 users