Non profit leadership assignment bellefonte emergency medical services
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Transcript of Non profit leadership assignment bellefonte emergency medical services
WHAT IS BEMS?
https://www.facebook.com/pages/Bellefonte-EMS/372533846157215?id=372533846157215&sk=photos_stream
MISSION:To provide emergency & non-emergency medical services to our community with the highest quality of patient care and compassion.
GOALS & STRATEGY Communication & Critical Thinking Skills
Previous Success in Grant Writing for BEMS
Excellence in treating patients
Excellence in training new employees
The organization needs leadership help in a big way.
The vast majority of front-line employees are frustrated with management, but refuse to leave the organization because they are loyal to it’s purpose. The values are there, but the leadership is ineffective
BEMS needs to focus on developing the leadership skills of supervisors
My grant-writing is helping the organization to advance as a leader in Emergency Services in Centre County
https://www.facebook.com/pages/Bellefonte-EMS/372533846157215?id=372533846157215&sk=photos_stream
STRUCTURE & RESOURCES Grant receipt has been slow, so
at this time, the activities do meet the programmatic objectives. It is a work in progress
We do not have the ability to meet our goals alone. We rely on grants to become an industry leader. The organization survives on Medicare Reimbursements, which decrease every year
Growth is measured by hosting continuing education, employee morale, volunteer involvement
https://www.facebook.com/pages/Bellefonte-EMS/372533846157215?id=372533846157215&sk=photos_stream
FINANCIAL HEALTH: BUDGET Total budget = $1 million
Annual budget growth over last five years = 3%
Source of funds: Reimbursement 61% Subscription Drive 35% Grants 4%
https://www.facebook.com/pages/Bellefonte-EMS/372533846157215?id=372533846157215&sk=photos_stream
FINANCIAL HEALTH: EXPENSES Vehicle/Equipment
Maintenance 10%
Staff 65%
Technology / IT 3%
Operating Expenses 14%
Building Expenses 8%
https://www.facebook.com/pages/Bellefonte-EMS/372533846157215?id=372533846157215&sk=photos_stream
INTERNAL COMMUNICATION Face-to-face – daily
Newsletter – never
Email – Weekly
IM - Never
Email is the preferred method of communication because – Recorded and easy to access at a later time
https://www.facebook.com/pages/Bellefonte-EMS/372533846157215?id=372533846157215&sk=photos_stream
EXTERNAL COMMUNICATION External communications occur
with patients and other medical care providers daily.
Other External Communication: Media – rarely
Legislators – Bi-Monthly
https://www.facebook.com/pages/Bellefonte-EMS/372533846157215?id=372533846157215&sk=photos_stream
MEMBERSHIP Members: 20 – 25 Average
We have decreased membership over the past 5 years.
No annual dues – Volunteer and Paid EMS Service
Volunteer Fair is sole recruitment opportunity
https://www.facebook.com/pages/Bellefonte-EMS/372533846157215?id=372533846157215&sk=photos_stream
PRODUCTS & SERVICES
Children’s Fair and Touch a Truck are the two annual local outings.
Associated Budget:
Children’s Fair - $500
Touch a Truck - $350
No Profit made on either event - $0
No Major Publications
For an Ambulance Service, there is no product except quality customer service in a timely fashion
We currently operate 3 BLS ambulances, 3 para-transit vans and 1 mass casualty response vehicle
https://www.facebook.com/pages/Bellefonte-EMS/372533846157215?id=372533846157215&sk=photos_stream
MARKETING Mail marketing is the only type of
marketing utilized – 250 hours per year
3% of budget is spent on IT
Website was update over the past year to share general information with the public
We don’t participate in web promotions
Name, DOB, Health insurance information are collected from patients
https://www.facebook.com/pages/Bellefonte-EMS/372533846157215?id=372533846157215&sk=photos_stream
BOARD RELATIONS 12 members sit on the board
Gender – 75% male
25% female Race
100% Caucasian Age
80% over 40 years of age
5 – 7 years average board tenure
The board is not active as most members live out-of-state
https://www.facebook.com/pages/Bellefonte-EMS/372533846157215?id=372533846157215&sk=photos_stream
VOLUNTEER & EMPLOYEE DEVELOPMENT Leadership qualities required are compassion,
responsive to the needs of the community and staff, business knowledge, customer service, BLS EMS Provider
Top three priorities of leadership: manage the business, interact with the public, help staff manage the business/interact with the public
Leadership Challenges - Patients, staff and $$
Compassion is the most important quality
We are a job – retention is not a focused priority therefore nothing is done to retain employees
Employee trained as leaders by attending courses and classes
Volunteers are not actively recruited
Staff participates in trainings such as: ICS, NIMS, PA DOH EMT-B, HAZ-MAT OPS
Greatest Concerns: financial strength, operational efficiency, organizational development
https://www.facebook.com/pages/Bellefonte-EMS/372533846157215?id=372533846157215&sk=photos_stream
LEADERSHIP DEVELOPMENT Essential Quality: Compassion
Staff required training: ICS, NIMS, PA DOH EMT-B, HAZ-MAT OPS
Leadership Challenges: financial strength, operational efficiency, organizational development
https://www.facebook.com/pages/Bellefonte-EMS/372533846157215?id=372533846157215&sk=photos_stream
THE FINANCIAL MELTDOWN OF 2008-2009 Cautious spending is our only
defense
Medicare reimbursements are falling while expenses are rising
Business has changed in that we are shopping for the best price, increased focus on grants and obtaining grants for new technology.
http://thinkprogress.org/politics/2011/04/30/162565/three-ways-save-medicare/
CHALLENGES IDENTIFIED
https://www.facebook.com/pages/Bellefonte-EMS/372533846157215?id=372533846157215&sk=photos_stream
The vast majority of front-line employees are frustrated with management, but refuse to leave the organization because we believe in it’s purpose. The values are there, but the leadership is ineffective
No volunteer recruitment or retention
No employee recruitment or retention
CHALLENGES IDENTIFIED
https://www.facebook.com/pages/Bellefonte-EMS/372533846157215?id=372533846157215&sk=photos_stream
Medicare reimbursements are falling while expenses are rising
Cautious spending is our only defense
SUGGESTED STRATEGIES FOR CHANGE
https://www.facebook.com/pages/Bellefonte-EMS/372533846157215?id=372533846157215&sk=photos_stream
Cautious spending is our only defense
Medicare reimbursements are falling while expenses are rising
Actively seek out additional grants to assist in defray costs
Build employee morale to support smart company spending and conservation of resources
PERSONAL CONTRIBUTION
https://www.facebook.com/pages/Bellefonte-EMS/372533846157215?id=372533846157215&sk=photos_stream
I have located a grant prospect: Max and Louise Dreyfus Foundation
The Letter of Intent is completed
We are asking the foundation for $20,000 for bariatric ambulance conversion
CONCLUSION
https://www.facebook.com/pages/Bellefonte-EMS/372533846157215?id=372533846157215&sk=photos_stream
Most Emergency Medical Services have leadership problems
BEMS is in a tough place in terms of employee morale
They have what it takes to fix the broken staff relationship