Nicole Caley, APM · 2019-12-04 · October 15-17, 2019 | Westin Kierland Resort |...

October 15-17, 2019 | Westin Kierland Resort | Scottsdale/Phoenix, AZ

LEADING WITH EMOTIONAL INTELLIGENCE

Why You Need It and How to Apply It

Nicole Caley, APM


Learning Objectives


The Picture of EQ


Where is Your Current EQ?


Self-Awareness


Self-Regulation


Social Skills

• You also need to be able to put EQ to work in your daily interactions and communications.

• Professionally, everyone benefits by being able to build relationships and connections with employees

• Some important social skills include active listening, verbal communication skills, non-verbal skills, leadership, and persuasiveness.

Did you know, Kids with higher EQ are known to have better grades, make more healthy choices, and be less receptive to

peer-pressure?


Empathy

• The ability to understand how others are feeling – paying attention to body language

• Putting yourself in someone else’s position

• Allows people to understand the power dynamics that often influence social relationships, especially in workplace settings.


Improving Your EQ


Enhancing your Self-Awareness


Dealing with Workplace Emotions


Improving your Self-Regulation


Enrich you Social Skills in the Workplace

• Increase your Conflict Management Skills

• Improve your overall Communication Skills

• Effectively Praise Others!


Upgrade Your Empathy


How is Conflict Management Related?

The higher your EQ, the more likely you are to collaborate in resolving conflict.

The more aware you are in resolving conflict, the more you continue to develop your EQ.

https://gameeting.info/conflict-negotiation-situations-1a123/


Putting it All Together


Empathy & Motivation

http://blog.abetterleader.com/motivate-by-leading-with-empathy/

Aim for flexibility: Allow employees flexible timings and leaves in times of genuine need.

Provide unconditional support: Support employees with crises in their lives.

Create communication channels: Personally communicate support initiatives to the workforce. Transparency and genuineness from you encourages the same in employees.

Organize interesting empathy-building activities: Organize “executives do employee jobs” days or “be the CEO for an hour” sessions, etc.

Remember we all have a life outside of work!


Questions?

Thank you for your time!


Contact Information

Nicole Caley, MBA, APMDirector of Accounts PayableAAR CorporationWood Dale, IL 60191(630) 227-2920

https://www.linkedin.com/in/nicole-caley-mba-apm-91629818/

Nicole Caley, APM · 2019-12-04 · October 15-17, 2019 | Westin Kierland Resort |...

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