NGHA iProcurementCase Study

National Guard Health Affairs (NGHA) is one of the prominent hospitals in Saudi

Arabia that focuses on implementing latest technology for treating the personnel of

SANG (Saudi Arabian National Guard). NGHA has spread its wings across the major

cities of Saudi Arabia viz. Riyadh, Jeddah, Dammam and Al-Hasa. NGHA provides

optimum healthcare to SANG personnel, their dependants and other eligible

patients. It also provides excellent academic opportunities, conducts research and

participates in industry and community service programs in the health field.

Profile

Resources :

Project Manager - 1

Functional Experts - 2

Technical Experts - 1

DBA - 1

Implementation Time Frame of 8 months.

Operation System :- Solaris 10

Hardware :- SPARC system

Project Outline

• Requisitions were raised manually on paper as there was no automation.

• The entire approval process was also manual.

• Tracking the current Requisitions status was always difficult.

• NGHA wanted to have an online process so as to go paperless.

• There were many-time purchase items which were non-stock items and the

client wanted to store them in catalog, so that users can use them repeatedly

with unified description.

Business Problem / Business Need

• Requisition approval process is based on category and each requisition

goes through at least three steps of approval process.

• Each requisition goes through Departmental,

Technical and Budgetary approval.

• AME is used for approval process only for

requisition raised from iProcurement and

Position Hierarchy for requisition from the core system.

Solution

• Different approval processes for requisition from iProcurement and Core

system.

• Customize item search through catalog.

• Fulfilling the complex approval hierarchy constituting

of amount based and technical base approver,

which drives automatically without any manual

intervention reducing short cuts and black holes.

• Configuring of Stores for Non-stock SPR items and loading all the data for past 3

years SPR items.

• Design of Category structure for SPR items without affecting the current Stock

Item Category Structure.

Challenges

Benefits

• Self-service ordering eliminates error-prone paper processes, improving

productivity and control.

• Fully track-able system.

• Requester Fulfilment Tracking and Change Management Saves Purchasing Staff

Resources.

• Easy online shopping (GUI) JSP pages feel. It provides an intuitive web-shopping

interface that is instantly familiar to anyone who has shopped online.

• Enforce policies with unprecedented control and governance support.

• iProcurement provides parallel approvals, supports approval based on position

hierarchy and a ‘view only’ approval chain so that the right people can provide

approvals in the shortest possible time.

• Item can be selected from various catalogs.

• Lower procurement costs by cutting transaction overhead, controlling maverick

purchasing, and realizing the full value of your preferred supplier agreements.

• Handled most complex approval process through AME.

• Benchmark on iProcurement Module in usage perspective.

• Elimination of huge pain area for the client which was one of the key objective

of the project.

Benefits (Contd.)

Screenshots

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