NFP Leadership Challenges and Industrial Relations

Challenges

Leadership and Uncertainty• The only business certainty is uncertainty• However…Leaders can always offer…• Certainty in their Style…• By understanding their own• Strengths and the Strengths of people in their Teams• and… understanding and constantly improving their own EQ (Emotional

Intelligence) and.. • Constantly developing the strengths, skills and talents of others..the best

legacy an NFP Leader can leave an organisation is creating and preparing …

• More Leaders• Are You a Leader? • Undergo the Leadership DNA Confidential Assessment – NFP Success

(02) 9659 2602

NFP Leadership Traits• Strategic Thinkers• Deliverers• Relationship Builders• Influencers

Industrial Relations Challenges – NFP Sector

• Higher Incidence of Issues such as…• Bullying Claims• Unfair Dismissal Claims• Harassment Claims • Employee Grievances….• Why?

Industrial Relations Challenges – NFP Sector

• NFP Sector growing too fast – puts pressure on work environments, stress tolerances of individuals, people coming and going, lack of continuity….and

• unsuitable work environments, burning people out, constant pressure to do more with less….lack of HR and IR expertise in Sector…

• How do we solve…

Industrial Relations Solutions – NFP Sector

• Involve staff in office upgrades, • Don’t sacrifice meeting space to office space, always maintain a

healthy meeting to office space ratio• Monitor unplanned absence data• Communicate…• Offer challenges and more responsibilities to people (even though

at times they will reject the opportunities)• Look for creative affordable and no-cost ways to develop people,

ask them to contribute to finding those solutions• Ask staff for problem solving ideas e.g. to the problem of the

month

Industrial Relations Solutions – NFP Sector

• Don’ t absorb complaints, ask complaint givers to turn their complaint into a solution

• Carefully manage change (and take advice)• Take Industrial Relations Advice when hit with a claim (but from a

HR Professional in the first instance not a lawyer otherwise you will go head first into a confrontation)

• Hire the Best People with the Best Attitude, Train the Skills Later• Share Info with people at every opportunity, what is discussed in

the Boardroom apart from confidential issues should be discussed e.g. Board Minutes

• Establish a formal “team meetings” policy where organisational performance information gets shared and ideas to improve are discussed

• Don’t assess your Leadership Skills too hard when things go wrong , just learn and move on, people are beautiful but..unpredictable

• Be consistent

Leadership Develeopment

• There are no perfect leaders• Some great leaders e.g. Gandhi and Churchill are so

different • As long as you know what your current leadership

strengths you have great chance of improving your Leadership pedigree and becoming a better leader…it is never ending journey

• Take the leadership strengths assessment sometime…• NFP Success (02) 9659 2602