News & Views Kent Summer 2014

www.amicushorizon.org.ukSummer 2014

Kent

Get connected

Meet Archie our digital

inclusion robot - page 6 Competition win £30! 6

2

03.Residents involved

16. Competition

06. Are you connected?

Summer 2014

What’s in this issue?

2

WelcomeWelcome to the Summer issue of news&views. We’ve been working with residents to improve your newsletter. We hope you like the refreshed design and content. You’ll find the local information is now further back in the newsletter and we’ve included some interesting feature articles and handy tips. You’ll also find a quiz competition on the back

page. Read the newsletter, answer the questions and you could win £30!So, grab a cuppa, put your feet up for five minutes and have a read! We’d

love to hear what you think of the newsletter and if you’ve any ideas for

articles in future editions. You can email me at comms@amicushorizon.

org.uk or call: 0800 121 60 60* or 01795 434 606**.Jennifer Bates Communications Officer (Editor)

16. Useful contacts

04. Your Home

05. RAMP page

14. Performance info

15. Youth page

As part of our newsletter refresh we’re going digital! The new digital newsletter will have bonus content, video clips and links. It’s also great for the environment as we’ll be saving paper!

From November 2014 you’ll automatically receive your issue of news&views via email if we hold a valid email address for you. If we don’t, please send it to us at: [email protected] or call: 0800 121 60 60. We’ll still send you a paper copy of the newsletter if we don’t hold an email address for you, or if you opt out of receiving email copies. You can do this by calling us on 0800 121 60 60* or 01795 434 606**.

Top tweetsWe’re now on Twitter! Follow us @amicushorizon

Email newsletter is coming!

Sky community channel - 539 Virgin community channel - 233 Smartphone - My AmicusHorizon 33

Would you like to volunteer? If you’ve got a few hours to spare and would like to volunteer your time to help at local community

projects, visit: www.volconnect.org.uk

You can search volunteering opportunities in your area and find out how to sign up and really make a difference.

Training4youIf you’d like to get more involved in improving our services and feel you’d benefit from training, sign up today! We’ve got a range of training courses available for residents. Choose from:

� Mystery shopping – go undercover and monitor our services

� Equality and Diversity – treating everyone fairly

� Committee skills – the ins and outs of running a residents’ committee

� Communicating with your community – how to get your message ‘out there’

� Assertiveness – make your point without being aggressive

� Conflict resolution – help people come to an agreement

� Introduction to social housing – learn more about how we work.

If you’d like to know more please contact your Resident Involvement Team.

Tenancy conditionsAre you missing out?We met with Eileen Martin (EM), AmicusHorizon Regional Director, to find out more about the new tenancy conditions and why it’s important to sign up to them.

Why are we asking

residents to sign

the new tenancy

conditions?

EM: We’ve changed our

tenancy conditions following

customer feedback on a

number of issues, including

parking regulations. There

have also been changes

in the law we need to take

into account. We’ve made

the conditions clearer so

residents know what their

rights and responsibilities

are.

Do residents get

a new tenancy

agreement?

EM: No, it changes the

conditions of their existing

tenancy agreement.

Do the new conditions apply

retrospectively?

EM: No, they don’t. The new

conditions will apply from

when a resident

signs.

How can residents sign up?

EM: The great

news is over 8,500

residents have already

signed up to the new

conditions. The original

sign up pack was sent out

at the end of last year, but

if you need a replacement

just call us on 0800 121 60

60. You can also sign the

conditions online: www.

amicushorizon.org.uk/

yourview

Who doesn’t need

to sign?EM: If you live in one of our

Housing for Older People

schemes you don’t need

to sign the new conditions.

And if you moved into an

AmicusHorizon home since

November 2013, you’ll

automatically have

signed up.

Do residents have

to sign?EM: No, but it will help us if

you let us know. Just so we

can discuss any concerns

you have and don’t continue

to contact you about this.

- 0800 121 60 60* or 01795 434 606** - [email protected] - www.amicushorizon.org.uk 4

RAMP is here to improve services for youOur Repairs and Maintenance Panels (RAMPs) are made up of residents. They look

at our repairs services and work with us to continually improve them. Here’s what

some of the members have to say…

War on water waste!Saving water is great for the environment and your

pocket! Try these top tips: � Toilets use about 30% of the total water used in a home. Insert a water

device (save-a-flush) in the cistern and save up to three litres per flush

� If you’ve got a shower, use it instead of having a bath. You can have up to five showers for the water used in just one bath. Use a shower timer to avoid being in the shower too long

� A dripping hot tap wastes water and energy. In one week it could waste enough water to fill a bath. Report leaking taps and get them fixed

� Washing machines use a lot of water so always wash a full load

� Wash the car with a bucket and sponge rather than a hose. If you have a water butt consider getting a hose connector

� Always turn off the tap when brushing your teeth

� Chill a jug of water in the fridge. You won’t need to let the tap run cold when you want a drink.

Got a great tip for saving water?

Tweet us @amicushorizon #savingwater

Brushes at the ready…

Decorating your home might seem expensive but here’s some great ideas for refreshing your rooms on a budget!

� Mix your own paint. Buy small sample pots and cheap white paint

to create beautiful pastel colours. These are ideal for decorating bedrooms

� Need different sized paint brushes? Use an elastic band round a

bigger paint brush to create a small brush for corners and cutting in � Line your paint tray with foil. You won’t need to buy new trays for

each colour � Wallpaper samples are free! Use strips of wallpaper samples and

varnish to brighten up small pieces of furniture � Make your own modern art to hang on the wall. Use leftover paint,

stencils, stamps, postcards, material scraps and cheap canvases.

Try this website for inspiration: www.brit.co/diy-wall-art � Get online. If you need cheap paint, tiles and equipment visit online

recycling and second hand sites such as: http://my.freecycle.org/ or

www.gumtree.com.Added Value Service – Remember we’ve a handyperson, gardening and decorating scheme and we’ve recently changed the criteria. You may now be eligible if you: have a full time carer, are a full time carer in your home, or if you’re moving on from CASA supported housing.Check if you qualify by calling us on 0800 121 60 60 or visit our website:

www.amicushorizon.org.uk/addedvalue


RAMP is here to improve services for youOur Repairs and Maintenance Panels (RAMPs) are made up of residents. They look

at our repairs services and work with us to continually improve them. Here’s what

some of the members have to say…

Allan Smith – Kent Chair

“What motivates me is being able to resolve problems, through residents, contractors and staff working together as a team.”

Andrew Creed – Kent Vice Chair

“I’m proud to be part of a governance structure that enables residents to influence and challenge. We improve the repairs service for residents by attending monthly contractor meetings.”

Penny Walker – London Chair

“My interest is around Value for Money and making sure residents get an excellent service. I regularly attend meetings with our contractors and I’m also a Resident Monitor.”

Margaret Ashmead – London Vice Chair

“I’m committed to representing residents by championing local issues and scrutinising performance to improve services in the community.”

Martin Osment –

Sussex Vice Chair

“Being on RAMP means I can help to monitor and improve the repairs service. If problems arise I can talk to staff and contractors about how they can be resolved.”

If you’d like to join RAMP or have a question for them please get in touch with our Resident Governance Officers on: 0800 121 60 60 or email: [email protected].

RAMP Online – Find useful information, advice and tips on the RAMP webpages: www.amicushorizon.org.uk/RAMP

Thanks to Ron

Ron White has been the Sussex Chair for the last three years and is stepping down in September. A huge thank you to Ron for his hard work and dedication to improving our repairs and maintenance service for all residents. Ron has been an excellent Chair and we’re glad he’ll remain as a member of the panel.


The internet can seem a scary place if you’ve never been online. But we’re here to help.Our ‘Get Connected’ project helps residents get online and benefit from the fantastic opportunities the internet offers - helping you find information, connect with family and friends, explore hobbies, pay bills and even a spot of shopping. We can provide the skills, motivation and access to computers you need to help you get online.

Need some help getting online?

We’ve 48 Digital Champions working in our local communities to help you get online and build digital confidence and skills. They can help you in a friendly and informal environment to browse the internet and see what it has to offer.

If you’d like support from one of our Digital Champions, please contact us on 0800 121 60 60 or email: [email protected].

Could you be a digital champion?

We’re looking for people who are confident using computers and the internet to join our ‘Get Connected’ project and help others get online.

Digital Champions help others understand the benefits of being online and spend some time showing them how. This could include teaching someone how to search the internet, set up an email account or use Skype.

You’ll receive:

� Free training and support to develop your own skills and knowledge

� A Certificate of Achievement to acknowledge your Digital Champion skills

� The chance to meet new people and help others in your community!

Sign up and become a Digital Champion today by emailing your name and address to: [email protected].

“Hi, I’m Nathalie, your Digital Inclusion Coordinator. If you need help getting online I’m here to assist you. Look out for our digital inclusion mascot, ‘ArcHie’ (All Residents Can Have Internet Engagement). He and our Digital Champions will be at a number of summer events giving advice on how you can get connected.”

Are you connected?

Find your local drop in session Monday’s 10am-12pm at Newbridge Learning Centre,

6 Newbridge House, Milton Regis, Sittingbourne, Kent ME10 2HS

Tuesday’s 10am-12pm at Kemsley Community House, 66 Coldharbour Lane, Kemsley, Sittingbourne,

Kent ME10 2RT

Tuesday’s and Wedensday’s 9am-3pm and Thursday’s 9am-1pm at St George’s Resource Centre, 177 St Georges Avenue, Sheerness, Kent ME12 1DS


Interested in joining your local Area Panel? Do you understand what your local community needs? Could you get involved and represent residents in your area?

Your local Area Panel has resident vacancies and we’re looking for new people to join. You can work this around your availability and find a level of involvement that’s right for you. We offer training and support for all our members.

Residents who register their interest before 12 August will be eligible to stand in the annual elections. But residents who register after this time can still get involved. If you’d like to find out more, contact Laura Bradley, Resident Governance Officer on 0800 121 60 60.

Cast your voteWe’re holding elections for our Area Panels in September. Any person named on an AmicusHorizon tenancy agreement or lease is able to vote. So come along to your local Area Panel elections and cast your vote (you will need ID).

� The Kent Gateway Area Panel annual elections will be held on Tuesday 2 September, 6.30pm at the Strode Crescent Baptist Church, Sheerness

� The East Kent Area Panel annual elections will be held on Thursday 4 September, 6pm at the Alexander Centre in Faversham

� The Mid Kent Area Panel annual elections will be held on Wednesday 3 September, 6pm at the Bell Road office in Sittingbourne.

Join in the summer fun! We’ve lots going on over the summer and we’d love to see you at one of our events. Our fun days are great for all the family and we’re also running World War One commemoration events. Please check your local pages for details of what’s on near you. You can also call our Kent Resident Involvement Team or visit our online calendar: www.amicushorizon.org.uk/events

We’ve also got a range of summer activities for children and young people. So, check page 15 for more information.

Kent news The fun is this way!


newsI’d like to welcome our new Head of Area, Kerry Newbury and new Neighbourhood Manager, Hannah Austen.

Kerry joins us from Swale Borough Council. She started her career with us as a Housing Officer in Faversham, 14 years ago. So it’s great to have her back!

Hannah has been working for AmicusHorizon for six years. She’s been in various roles around the organisation, from Resident Involvement to Avenue Lettings.

The Kent Gateway Area Panel will be out and about this summer. We’ll be in your area, door knocking and completing surveys. Look out for us at all the summer events, we’d love to find out what you think about AmicusHorizon. I look forward to seeing you there!

Matt Bromley, Chair Kent Gateway Area Panel

Chair’s message

At the Area Panel meeting in May, we welcomed French residents from the Pas de Calais Habitat housing association. It was a great opportunity to learn what they’ve been doing, after recently setting up their residents’ association, ‘OutrIfore’. They also learned about how we run Area Panel meetings. The French residents hosted a visit later in the month for AmicusHorizon residents, including panel members Helena Ingham and Malcolm Dalton.

Both visits were part of the IFORE project in Rushenden.

Welcoming our

French counterparts

Our next meeting is on Tuesday 29 July, 6.30pm at Minster New Road Community Centre. If you’d like to come along, contact Laura Bradley.

The Area Panel has funding for projects to help improve your local community. You can apply online at www.amicushorizon.org.uk/LIF or call us on 0800 121 60 60.

Local Improvement

Fund

French residents joined the Area Panel meeting

Matt Bromley

Kerry Newbury

Hannah Austen

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in your areaKent Gateway will be holding three family fun

day events this summer:

� Thursday 7 August - Festival Field, New Road,

Sheerness, 1pm – 4pm

� Thursday 14 August - Vincent Gardens Park,

Sheerness, 1pm – 4pm

� Thursday 21 August - New Road Community

Centre, Minster, 1pm – 4pm.

These events will commemorate 100 years of change

since World War One.

Each adult who attends will need to complete a

survey. Once completed the resident will then be given

tokens for free burgers and ice cream*.

We’ll also have bouncy castles,

face painters and lots of activities

for residents of all ages to enjoy!

*limits apply

Summer events for you

In June, residents and staff ran an exhibition about our fantastic IFORE sustainability project in Rushenden. Residents showcased what they’d learnt on the amazing ‘tree of knowledge’. And staff spoke about the changes made to the homes to make them more energy efficient. Great work!

Sky community channel - 539 Virgin community channel - 233 Smartphone - My AmicusHorizon

IFORE exhibition

We’ve invested £1.1million in a new housing development in Rushenden. The two and three bedroom homes are built to high specifications and have lots of energy saving features. These include rainwater harvesting, smart energy meters and ground source heat pumps.

New homes in

Rushenden

Residents created miniature homes

Residents have moved in

Thanks to everyone who attended the Kent Older People’s Forum in June. It was a great day of fun and consultation!

Hearing from our

older residents!

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Ordnance Wharf at the head of Faversham BasinLifting Bridge

Purifier Building

Ordnance Wharf

Iron Wharf

Standard Quay

ORDNANCE WHARF

It is proposed that the wharf becomes

the focal point of the basin. A workshop

and marine activities centre on Ordnance

Wharf will provide facilities for sail

training and other local community

activities in the basin.

FAVERSHAM CREEK

newsWelcome to the East Kent page. We’d love to see you at our summer events, they’ve been organised by the panel and staff working together. The dates are included on these pages.

We’d also like to see you at our Area Panel meetings. These are a great chance for residents to influence decisions within the organisation. For example, recent changes to the Added Value scheme were influenced by the panel. See page 5 for more details.

If you’d like more information about the Area Panel, please call Laura Bradley, Residents Governance Officer or come in to the Faversham office.

Linda Scamp, Chair and Bob Goodger, Vice Chair

Message from the

Chair and Vice Chair

The Brents Community Association was set up last summer. They focus on improving the environment and quality of life for everyone living and working in the local area. This includes the Faversham Creek waterfront through to the North Preston Estate. The Area Panel is lending support to the association, as they seek to regenerate the creek. The aim is to provide a community facility that’ll provide:

� A meeting place

� Access to the water and boating activities

� Opportunities for employment.

We’ll keep you informed how plans progress.

Staff from Swale Borough Council’s Benefit Team are now available at our East Kent office, 41 Stone Street, Faversham, Kent, ME13 8PH. They’re available:

� Monday to Thursday - 8.45am to 5pm

� Friday - 8.45am to 4.30pm.

Pop in and see them if you need help with your benefits.

Housing Benefit and

Council Tax support

Our next meeting is on Thursday 31 July, 6pm at the Alexander Centre in Faversham. If you’d like to come along, contact Laura Bradley.

Date for your diary

Area Panel lend

their support

- 0800 121 60 60* or 01795 434 606** - [email protected] - www.amicushorizon.org.uk

Plans for Faversham Creek

Linda Scamp

Bob Goodger

in your area

Over the past year, your Area Panel has supported a number of projects to help residents and improve the local environment. One project was a contribution to create a play park in Boughton, which was officially opened in March. If you’ve a project that could improve your neighbourhood, please contact us to enquire about the Local Improvement Fund.

Pruning Time, a project by Brogdale CIC, offers affordable gardening services in East Kent, including garden clearance, design advice and maintenance. Their team is made up of disabled adults looking to gain experience in gardening and is led by an experienced landscape gardener. They charge £10 per hour for the whole team.

For more information, call 01622 205393 or 07812 416344 or email: [email protected]

Need some help

with your garden?


Involved resident and Area Panel Chair, Linda Scamp, answers your queries:

Q: Am I allowed to ask AmicusHorizon staff and contractors for ID?

Linda says: “Yes, all staff and contractors should carry ID and if they don’t have it on display, you should ask to see it. If you aren’t sure, remember you can always call AmicusHorizon to confirm who’s visiting you before you let them into your home.”

Ask Linda

We’ll be visiting residents of Cordingham Close, Seasalter for ‘chips and a chat’ on Monday 28 July. If you live in the area, we’ll send you full details. Or contact us if you have any queries.

Chips and a chat

Local Improvement

Fund update

We’ll be out and about this summer, with a series of family fun days. Come and join us at: � Love Lane – Tuesday 29 July � North Preston – Tuesday 5 August � Ospringe – Tuesday 19 August � Teynham – Thursday 28 August.Events include a climbing wall, bouncy castle, face painter, artist and much more. You’ll also have the chance to learn more about the World War One commemoration.The North Preston event will offer a reuse/recycle opportunity with the Neighbourhood Furniture Store, but you must book in advance.For more details contact the Kent Resident Involvement Team.

Summer events

Come and join the fun!

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Mid Kent Area Panel news

I’ve been chair of Mid Kent Area Panel since September 2013 and I’m a resident at Tannery Court. I’m a good link for the local area through my previous work as a landlord for various pubs in Mid Kent! I enjoy challenging AmicusHorizon in a positive way to improve services.

The panel recently welcomed Terry Spillard as the new Head of Area for Mid Kent. And Zoe Jones returned as the Mid Kent Resident Involvement link. I know the staff are as excited as the Area Panel members about taking the panel forward, starting with our fantastic summer events in August. I hope you enjoy reading about what’s going on in Mid Kent.

Finally, the panel would like to say a big “thank you” to Mary Howard for all her hard work. Mary has recently stepped down from the panel but remains on a number of other projects.

Chris Blondrage, Chair Mid Kent Area Panel

This year sees the 100 year anniversary of the start of World War One. And Mid Kent has two residents over 100 years old! In light of the anniversary, we presented Mr Stelfox from Milton Regis and Mrs Diprose from Sittingbourne each with a small gift.

Members of the panel recently went on tour, to see where residents in the Mid Kent area live. It was a glorious day and the panel enjoyed seeing the various estates and villages.

Chris Blondrage, Panel Chair said: “It was a useful day. It gave us the opportunity to see areas within Mid Kent we didn’t know and gave us some great ideas for improvements.”

Our next meeting is on Monday 28 July, 6pm at our Bell Road office in Sittingbourne. If you’d like to come along, contact Laura Bradley, Resident Governance Officer.

Date for your diary

Getting to know

your neighbourhoods

“I’m new to the role and took over from Clare Davies in March 2014. My experience in housing goes back a long way! I’ve worked in repairs, been a Housing Officer and a Neighbourhood Manager. As a Housing Officer I worked in Mid Kent for four years, so know the area well. I look forward to meeting you soon!”

Message from

the Chair

World War One

commemoration

Introducing your new

Head of Area

Terry Spillard

- 0800 121 60 60* or 01795 434 606** - [email protected] - www.amicushorizon.org.uk

Chris Blondrage

Panel members visit the area

Mrs Diprose with her gifts

13

in your area

Luxury homes for

older people Join us at one of the Mid Kent fun days. It’s a

great day out for all the family and a chance

to tell us what you think of our services. This

free event is open to everyone, all we ask is

that you complete a short survey.

Join us on any of the following dates:

� Wednesday 6 August 2014,

1pm-4pm, Quinton Estate


1pm-4pm, Vicarage Estate


1pm-4pm, Murston.

Look out for more details on our

website, Twitter and

Facebook page.

The Murston Community Bank is a great resource if you need help managing your money. They can provide bank accounts, loans and savings schemes. It’s open weekdays from 10am-12pm at All Saints Church, Church Road in Murston. You can call them on: 01795 435461 or email: [email protected]

Murston Community

Bank

Sky community channel - 539 Virgin community channel - 233 Smartphone - My AmicusHorizon

Skate park 4 U

Our Regis Gate development in Milton Regis will bring 51 new homes for rent and shared ownership to people over 55.

The state of the art apartments will be fully accessible and equipped with the latest assistive technology. The building will have spa bathrooms, a café, coffee area, lounges, therapy rooms and meeting rooms all open to residents and the public.

If you’d like to know more, please call our Allocations Team on 0800 121 60 60 or visit our website: www.amicushorizon.org.uk/RegisGate

The Mid Kent Area panel have donated £10,000 from their Local Improvement Fund for a new skate park in central Sittingbourne. The Sittingbourne skate park group are gathering funding to build the park for local young people. The park will open in 2015.

Area Panel members hand over the cheque

Regis Gate - coming soon!

Summer events

in Mid Kent

We’ve garages available to let in Bapchild. If you’re interested in renting one of these garages please call 0800 121 60 60 to arrange a viewing.

Garages in Bapchild

- 0800 121 60 60* or 01795 434 606** - [email protected] - www.amicushorizon.org.uk 141414 - 0800 121 60 60* or 01795 434 606** - [email protected] - www.amicushorizon.org.uk

Kent PerformanceHow are we doing?

Customer service

Repairs

Lettings

Income

ASB (Antisocial behaviour)

100%

100%

4.16%

96.74%

8.82 days

Resident satisfaction

Our target 97%

Repair satisfaction

Our target 98%

Average time to re-let homes – general needs and housing for older people

Our target 11.82 days

Rent arrears – general needs

Our target 4.02%

Satisfaction with handling of antisocial behaviour

Our target 93.5%

Sky community channel - 539 Virgin community channel - 233 Smartphone - My AmicusHorizon 1515Sky community channel - 539 Virgin community channel - 233 Smartphone - My AmicusHorizon

The happeningHere’s what’s happening for young people around Kent...

If you’re aged eight to 16, come and join in our summer holiday activities. We’re running lots of events in our Kent region including:

� Sports sessions

� Craft and art workshops

� Archery

� Climbing wall

� Lego club

� BBQ events

� Disco

� Horse riding

� Camping activities.

For more details, times and dates please call Sarah Sales, Youth Coordinator on 01795 434379, text: 07793 189430 or call Marie Kennedy on 07834 792185.

Cupcake crazy!Check out these funky Cookie Monster cupcakes. Why not get baking this summer and give them a try? Find the recipe at: http://www.bbcgoodfood.com/recipes/873655/cookie-monster-cupcakes

And if you make them, send a picture to [email protected]

Making the changes you wantOur Kent Youth Forum work together to make a difference for young people in Kent. We look at services and activities available to young people on our estates. We also have fun! So why not join us?We’ve got a youth forum activity and

consultation event on Saturday 6 September 2014. And if you’re aged 15-21, we’d love to see you there!For further details please contact our Kent Resident Involvement Team on 0800 121 60 60 or text: Youth Forum to 07540 202052.

Summer activities

– we’ve loads going on…


news&views competition

Win up to £30 of high street vouchers!1st prize - £30 worth of vouchers

2nd prize - £20 worth of vouchers

Lovetoshop vouchers can be used in many high street shops.

The answers to all these questions can be found in this issue of news&views. Email your answers to: [email protected] including your name and address. Or post them to: Freepost RSBU-ASLS-XTXZ, AmicusHorizon, PO Box 322, Sittingbourne, ME9 8PQ

Spring competition winner was: Mr Ide of Northiam, East Sussex

1. How many showers can you have for the water used in one bath?

.................................................................

2. How many Digital Champions do we have working in our local communities?

.................................................................

3. When will we start sending the newsletter by email?

.................................................................

4. What does RAMP stand for?

.................................................................

5. How many residents have already signed up to our new tenancy conditions?

.................................................................

Name: .............................................................

Address: .........................................................

Email: ..............................................................

Telephone .......................................................

Win Call us: 0800 121 60 60* or 01795 434 606** and choose the option you need

� To make a payment or for advice with your rent account, press 1

� For repairs, press 2

� For all other housing, neighbourhood or tenancy enquires, press 3

� If you’re calling from an organisation offering products or services, press 4

Online: www.amicushorizon.org.uk

Like us on Facebook: www.facebook.com/pages/AmicusHorizon-Ltd

Follow us on Twitter: @amicushorizon

Smartphone: Go to the iTunes App Store or Google play and search My AmicusHorizon.

Remember:Your next edition of news&views will be sent to you digitally if we hold a valid email address for you.

You can view the digital newsletter for this edition at: www.amicushorizon.org.uk/

newsletters

Did you know?You can use computers in your local AmicusHorizon office.

*Calls free from a BT landline, charges from mobiles and other networks may vary.**If you are calling from a mobile, it may be cheaper for you to dial 01795 434 606.

Useful contactsCut out and keep me handy!

16

News & Views Kent Summer 2014

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Transcript of News & Views Kent Summer 2014