News & Views Sussex Summer 2014

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www.amicushorizon.org.uk Get connected Summer 2014 Meet Archie our digital inclusion robot - page 6 Sussex gardening competition Page 9 Sussex

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Welcome to the Summer issue of news&views. We’ve been working with residents to improve your newsletter. We hope you like the refreshed design and content. You’ll find the local information is now further back in the newsletter and we’ve included some interesting feature articles and handy tips. You’ll also find a quiz competition on the back page. Read the newsletter, answer the questions and you could win £30! So, grab a cuppa, put your feet up for five minutes and have a read! We’d love to hear what you think of the newsletter and if you’ve any ideas for articles in future editions. You can email me at [email protected] or call: 0800 121 60 60* or 01795 434 606**. Jennifer Bates Communications Officer (Editor)

Transcript of News & Views Sussex Summer 2014

Page 1: News & Views Sussex Summer 2014

www.amicushorizon.org.uk

Get connected

Summer 2014

Meet Archie our digital

inclusion robot - page 6 Sussex gardening

competition Page 9

Sussex

Page 2: News & Views Sussex Summer 2014

2

03.Residents involved

15. Youth page

06. Are you connected?

Summer 2014

What’s in this issue?

2

WelcomeWelcome to the summer issue of news&views. We’ve been working with residents to improve your newsletter. We hope you like the refreshed design and content. You’ll find the local information is now further back in the newsletter and we’ve included some interesting feature articles and handy tips. You’ll also find a quiz competition on the back

page. Read the newsletter, answer the questions and you could win £30!So, grab a cuppa, put your feet up for five minutes and have a read! We’d

love to hear what you think of the newsletter and if you’ve any ideas for

articles in future editions. You can email me at comms@amicushorizon.

org.uk or call: 0800 121 60 60* or 01795 434 606**.Jennifer Bates Communications Officer (Editor)

16. Competition

04. Your Home

05. RAMP page

07. Sussex news

14. Performance info

As part of our newsletter refresh we’re going digital! The new digital newsletter will have bonus content, video clips and links. It’s also great for the environment as we’ll be saving paper!

From November 2014 you’ll automatically receive your issue of news&views via email if we hold a valid email address for you. If we don’t, please send it to us at: [email protected] or call: 0800 121 60 60. We’ll still send you a paper copy of the newsletter if we don’t hold an email address for you, or if you opt out of receiving email copies. You can do this by calling us on 0800 121 60 60* or 01795 434 606**.

Top tweetsWe’re now on Twitter! Follow us @amicushorizon

Email newsletter is coming!

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Would you like to volunteer? If you’ve got a few hours to spare and would like to volunteer your time to help at local community

projects, visit: www.volconnect.org.uk

You can search volunteering opportunities in your area and find out how to sign up and really make a difference.

Training4youIf you’d like to get more involved in improving our services and feel you’d benefit from training, sign up today! We’ve got a range of training courses available for residents. Choose from:

� Mystery shopping – go undercover and monitor our services

� Equality and Diversity – treating everyone fairly

� Committee skills – the ins and outs of running a residents’ committee

� Communicating with your community – how to get your message ‘out there’

� Assertiveness – make your point without being aggressive

� Conflict resolution – help people come to an agreement

� Introduction to social housing – learn more about how we work.

If you’d like to know more please contact your Resident Involvement Team.

Tenancy conditionsAre you missing out?We met with Eileen Martin (EM), AmicusHorizon Regional Director, to find out more about the new tenancy conditions and why it’s important to sign up to them.

Why are we asking

residents to sign

the new tenancy

conditions?

EM: We’ve changed our

tenancy conditions following

customer feedback on a

number of issues, including

parking regulations. There

have also been changes

in the law we need to take

into account. We’ve made

the conditions clearer so

residents know what their

rights and responsibilities

are.

Do residents get

a new tenancy

agreement?

EM: No, it changes the

conditions of their existing

tenancy agreement.

Do the new conditions apply

retrospectively?

EM: No, they don’t. The new

conditions will apply from

when a resident

signs.

How can residents sign up?

EM: The great

news is over 8,500

residents have already

signed up to the new

conditions. The original

sign up pack was sent out

at the end of last year, but

if you need a replacement

just call us on 0800 121 60

60. You can also sign the

conditions online: www.

amicushorizon.org.uk/

yourview

Who doesn’t need

to sign?EM: If you live in one of our

Housing for Older People

schemes you don’t need

to sign the new conditions.

And if you moved into an

AmicusHorizon home since

November 2013, you’ll

automatically have

signed up.

Do residents have

to sign?EM: No, but it will help us if

you let us know. Just so we

can discuss any concerns

you have and don’t continue

to contact you about this.

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RAMP is here to improve services for youOur Repairs and Maintenance Panels (RAMPs) are made up of residents. They look

at our repairs services and work with us to continually improve them. Here’s what

some of the members have to say…

War on water waste!Saving water is great for the environment and your

pocket! Try these top tips: � Toilets use about 30% of the total water used in a home. Insert a water

device (save-a-flush) in the cistern and save up to three litres per flush

� If you’ve got a shower, use it instead of having a bath. You can have up to five showers for the water used in just one bath. Use a shower timer to avoid being in the shower too long

� A dripping hot tap wastes water and energy. In one week it could waste enough water to fill a bath. Report leaking taps and get them fixed

� Washing machines use a lot of water so always wash a full load

� Wash the car with a bucket and sponge rather than a hose. If you have a water butt consider getting a hose connector

� Always turn off the tap when brushing your teeth

� Chill a jug of water in the fridge. You won’t need to let the tap run cold when you want a drink.

Got a great tip for saving water?

Tweet us @amicushorizon #savingwater

Brushes at the ready…

Decorating your home might seem expensive but here’s some great ideas for refreshing your rooms on a budget!

� Mix your own paint. Buy small sample pots and cheap white paint

to create beautiful pastel colours. These are ideal for decorating bedrooms

� Need different sized paint brushes? Use an elastic band round a

bigger paint brush to create a small brush for corners and cutting in � Line your paint tray with foil. You won’t need to buy new trays for

each colour � Wallpaper samples are free! Use strips of wallpaper samples and

varnish to brighten up small pieces of furniture � Make your own modern art to hang on the wall. Use leftover paint,

stencils, stamps, postcards, material scraps and cheap canvases.

Try this website for inspiration: www.brit.co/diy-wall-art � Get online. If you need cheap paint, tiles and equipment visit online

recycling and second hand sites such as: http://my.freecycle.org/ or

www.gumtree.com.Added Value Service – Remember we’ve a handyperson, gardening and decorating scheme and we’ve recently changed the criteria. You may now be eligible if you: have a full time carer, are a full time carer in your home, or if you’re moving on from CASA supported housing.Check if you qualify by calling us on 0800 121 60 60 or visit our website:

www.amicushorizon.org.uk/addedvalue

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RAMP is here to improve services for youOur Repairs and Maintenance Panels (RAMPs) are made up of residents. They look

at our repairs services and work with us to continually improve them. Here’s what

some of the members have to say…

Allan Smith – Kent Chair

“What motivates me is being able to resolve problems, through residents, contractors and staff working together as a team.”

Andrew Creed – Kent Vice Chair

“I’m proud to be part of a governance structure that enables residents to influence and challenge. We improve the repairs service for residents by attending monthly contractor meetings.”

Penny Walker – London Chair

“My interest is around Value for Money and making sure residents get an excellent service. I regularly attend meetings with our contractors and I’m also a Resident Monitor.”

Margaret Ashmead – London Vice Chair

“I’m committed to representing residents by championing local issues and scrutinising performance to improve services in the community.”

Martin Osment –

Sussex Vice Chair

“Being on RAMP means I can help to monitor and improve the repairs service. If problems arise I can talk to staff and contractors about how they can be resolved.”

If you’d like to join RAMP or have a question for them please get in touch with our Resident Governance Officers on: 0800 121 60 60 or email: [email protected].

RAMP Online – Find useful information, advice and tips on the RAMP webpages: www.amicushorizon.org.uk/RAMP

Thanks to Ron

Ron White has been the Sussex Chair for the last three years and is stepping down in September. A huge thank you to Ron for his hard work and dedication to improving our repairs and maintenance service for all residents. Ron has been an excellent Chair and we’re glad he’ll remain as a member of the panel.

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The internet can seem a scary place if you’ve never been online. But we’re here to help.Our ‘Get Connected’ project helps residents get online and benefit from the fantastic opportunities the internet offers - helping you find information, connect with family and friends, explore hobbies, pay bills and even a spot of shopping. We can provide the skills, motivation and access to computers you need to help you get online.

Need some help getting online?

We’ve 48 Digital Champions working in our local communities to help you get online and build digital confidence and skills. They can help you in a friendly and informal environment to browse the internet and see what it has to offer.

If you’d like support from one of our Digital Champions, please contact us on 0800 121 60 60 or email: [email protected].

Could you be a digital champion?

We’re looking for people who are confident using computers and the internet to join our ‘Get Connected’ project and help others get online.

Digital Champions help others understand the benefits of being online and spend some time showing them how. This could include teaching someone how to search the internet, set up an email account or use Skype.

You’ll receive:

� Free training and support to develop your own skills and knowledge

� A Certificate of Achievement to acknowledge your Digital Champion skills

� The chance to meet new people and help others in your community!

Sign up and become a Digital Champion today by emailing your name and address to: [email protected].

“Hi, I’m Nathalie, your Digital Inclusion Coordinator. If you need help getting online I’m here to assist you. Look out for our digital inclusion mascot, ‘ArcHie’ (All Residents Can Have Internet Engagement). He and our Digital Champions will be at a number of summer events giving advice on how you can get connected.”

Are you connected?

Find your local drop in session

Visit www.ukonlinecentres.com to find your nearest drop-in centre or contact Nathalie

Harris, Digital Inclusion Coordinator on 0800 121 60 60* or 01795 434 606**

Or you could pop into ‘St Leonards Works’. For more information go to page 11.

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Great for self improvement and great when applying for jobs! Food hygiene courseCome to this one day training course on food hygiene and learn the principals of safe food storage. This is an accredited Level 2 Award in Food Safety and will run in September 2014.

Basic First Aid

Learn what to do in an emergency. Learn vital first aid for common accidents and pick up crucial life saving skills. Accredited Basic First Aid Certificate, 1 day training. Running in September/October 2014.

For both courses contact Vanessa Porter, on 0800 121 60 60 or email: [email protected]

We’ve lots going on over the summer and we’d love to see you at one of our events. Our fun days are great for all the family. Please check your local pages for details of what’s on near you. You can call our Sussex Resident Involvement Team or visit our online calendar: www.amicushorizon.org.uk/events

Date Time Location Activity

01.08.1410am-4pm

Downs Farm Fun day with bouncy play centre, ‘Zoo Man’, fun dog show

06.08.1411am-3:30pm

BroomgroveFun day with BMX bike competition

13.08.1411am-3:30pm

Asten FieldsFun day with BBQ and climbing wall

27.08.1411am-3:30pm

Tilekiln Fun day with BBQ and climbing wall

4/9/146pm-8pm

Sussex Exchange

Open Forum – consultation event for all residents

2/10/1411am-2pm

Cooden Beach Hotel

Single equality forum

20/11/14 6pm-8pm

Sussex Exchange

Open Forum – consultation event for all residents

Join in the summer fun!

Page 1

Caption here please....

Training for

you!

Sussex news

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Carlisle Parade A259

Mc Donald’sWellington Place

Sussex CoastCollege Hastings

Hastings

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A201

Robertson St

Trinity St

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Robertson Terrace

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Harold Pl

Sussex newsDid you know our Hastings Office at Queensbury House (opposite the station) has now moved? From Monday 7 July our Hastings office is based in Cornwallis Street. The new address is: 6-7 Cornwallis Street, Hastings TN34 1SS. You can find us here.

Our office opening hours at Cornwallis Street will be:

Our Hastings Office

has moved!

Mon Tues Wed Thurs Fri

9am to 4pm

9am to 4pm

9am to 4pm

9am to 12pm

9am to 4pm

We’re supporting ‘Clean Seas Please!’ A project to ensure Hastings, Bexhill and Rother sea water quality is up to scratch. This is really important for our towns. The tourist economy, fishing traditions and local communities all value the sea. You can follow the campaign on Facebook or Twitter:

Facebook: Simply search ‘Clean Seas Please’ and ‘like’ them

Twitter: Follow them @cleanseasplease

Clean Seas Please!

Our hugely successful DIYSOS scheme has won an award! We’ve been recognised with the Learning in Families and Communities Project Award in the South East.

DIYSOS teaches unemployed and low waged volunteers practical home maintenance skills, including wallpapering and floor laying. These skills are then put into practice at places like village halls and communal gardens, helping to benefit local community venues.

All participants are presented with certificates of achievement, home decorating kits and vouchers to use at Brewers Decorating Store.

If you’re interested in taking part please contact our Sussex Community Development Team on 0800 121 60 60. DIY SOS is funded by the Big Lottery Fund.

DIYSOS success!

DIYSOS team receive their award

Boat restoration project

Open to anyone aged 18 – 24, a fantastic opportunity to learn practical woodcraft skills on Hastings seafront.

This is your chance to:

� Improve your practical knowledge and skills

� Get help to improve your job prospects

� Have some fun and get a free breakfast!

To find out more contact Rod Smith at Groundwork on: 07710 389200 or email: [email protected]

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Sussex news

Do you have a beautiful garden? Are your hanging baskets the pride of the neighbourhood? Have you been involved in improving shared gardens?

If yes, we’d love to hear from you. See the enclosed leaflet for the full details.

Send us photos of your hard work by 24 August or contact Adeshola Thomas, Housing Officer, for more information.

In June, more than 75 of our older residents enjoyed cream tea at Leeford Place, Battle. We invited older residents who live in our general needs homes to come and find out more about our services.

The agenda included consultation on our governance structure and a talk by our Money Matters Team. We gave out useful information on our services for older people. There was also a chance for residents to feedback on anti social behaviour in their area. And after all the hard work, everyone enjoyed delicious cakes, scones and sandwiches!

Nick Hurd, Minister for Civil Society, visited Eastbourne in May to hear from local residents who we’ve helped into work.

He met participants from our successful employment programmes including the ‘Get On’ project and ‘DIYSOS’. He heard how they’d gained confidence, found work, got into university and even set up their own businesses as a result of the projects.

Sussex resident, Lucy Mepham, who attended the DIYSOS and the Get On training courses explained: “It was a big step for me to even sign up for the courses but I’m so glad I did. As the weeks went by, my confidence grew and the tutors helped me see how many choices I had.”

Mr Hurd was inspired by what he saw, commenting: “My visit has shown me an organisation that is giving people a great sense of community and showing them people care about their lives.”

DIYSOS success!

Cream teas and

consultation!

Is your garden as pretty as a picture? Do you have a blooming patio or blossoming hanging baskets? If so, why not enter our Sussex gardening competition! Post your photo entries to Jade Ballancore or Shirley Campbell or drop them into your local office. You can also email them to: [email protected]

Entries must be in by 24 August 2014. Judges will visit shortlisted gardens during the week of 1 September 2014. Prizes include a day of ‘Massive Action’ in your garden, Water butts, vouchers, seeds and surprises from Sainsbury’s and Tesco. For more information contact: Adeshola Thomas, Housing Officer.

Annual Gardening Competition

Tel: 0800 121 60 60 or 01795 434 60 60Email: [email protected]: www.amicushorizon.org.uk

The AmicusHorizon Gardening Project starts 28 July 2014.

Win

A great day was had by all!Nick Hurd MP with Sussex residents

MP pays us a visit!

Sussex gardening

competition

Rother recycling changes

From 30 June Rother District Council have changed their recycling and rubbish collection service. You should have received an information pack if you live in the area. For more details visit: www.rother.gov.uk/WasteUpdate

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Hastings Area Panel news

Are you interested in shaping and influencing the services we provide to residents?

The Area Panel has resident vacancies and we’re looking for new people to get involved. You’d need to be available one evening every three months to attend our quarterly meetings. We’d also like members to help represent the panel at events. You can work this around your availability and find a level of involvement that’s right for you. We offer training and support for all our members.

Police Sgt Dave Townsend – Independent member says: “Being a member of Hastings Area Panel is a very good way of interacting with the community. I see residents on the panel being empowered and making decisions that improve the quality of life for fellow residents.”

Residents who register their interest before 12 August will be eligible to stand in the annual elections. Residents who register their interest after this time can still get involved after elections. If you’d like to find out more, contact Karen Earl, Resident Governance Officer.

The Hastings Area Panel invested their £26k local improvement fund last year. The money was spent on 20 projects, improving neighbourhoods across Hastings.

The great news is, there’s more money to spend this year. If you’ve an idea on how your neighbourhood can be improved, all you need to do is complete an enquiry form and we’ll do the rest.

Contact Response on 0800 121 60 60 or 01795 434 606 for a form or visit: www.amicushorizon.org.uk/LIF

We’ll be running a six week course (one day a week) starting in September in the Hastings area. The course gives you the skills, knowledge and confidence to successfully run cookery classes, clubs and food related activities in your community. If you’d like more details please contact: Vanessa Porter, Senior Community Worker on 0800 121 60 60 or email: [email protected]

Community chef

leader training

Want to join the

Hastings Area Panel?

Local Improvement Fund

Sgt Dave Townsend is on the panel

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in your area

Our Coastal Space Project has recently set up a new high street marketplace delivering employment, skills and enterprise support and advice. The new service is called ‘St. Leonards Works’ and is based at 14 Silchester Road, central St. Leonards. It’s open five days a week - you can make an appointment or just drop in and see them! They provide free advice and practical support, including:

� Careers advice

� CV writing and application form help

� Interview practice

� Training and apprenticeship advice

� Desk space with internet, printer and telephone

� Jobs board and job brokerage with local employers.

The Coastal Space Project is also helping local communities and groups. We can help with social enterprise advice and volunteering opportunities. If you’d like any further information please contact Barry Cooper on: 07515 609728 or pop into the new office at 14 Silchester Road.

The Hastings Area Panel annual meeting will be held on Monday 1 September 2014 at 6pm at The Bridge, 361 Priory Road, Hastings TN34 3NW. Any person named on an AmicusHorizon tenancy agreement or lease is able to vote. So come along and have your say! You need to bring ID with you.

Cast your vote

We’ve been working with residents in our Housing for Older People (HOPS) schemes to create some fantastic mosaic artwork. So far residents from Halton Heights, Torfield Terrace, St Martins and Royal Terrace have all been involved. The project will soon be coming to Bevin Court in St Leonards.

The mosaic artwork even featured at our older people’s art exhibition in Hastings.

Our mosaic art tutor is Emma Frankish who’s a previous ‘Get On’ participant. She’s since set up her own enterprise running community based craft workshops. For more details call Emma on 01424 272548 or email: [email protected]

Mosaic malarky

Coastal Space project

update

Improving Properties and Improving Lives

Barry Cooper, Coastal Space Project Officer at the new office

Residents get creative

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East Sussex Area Panel news

Do you understand what your local community needs? Could you get involved and represent residents in your area?

Your local Area Panel has resident vacancies and we’re looking for new people to join. You can work this around your availability and find a level of involvement that’s right for you. We offer training and support for all our members.

Residents who register their interest before 12 August will be eligible to stand in the annual elections. But residents who register after this time can still get involved. If you’d like to find out more, contact Karen Earl, Resident Governance Officer on 0800 121 60 60.

In June we held a brilliant event for local residents in Sidley. It was a great chance for residents to chat with staff and Area Panel members about our services and feedback on any improvements they’d like to see. There was lots of fun to be had and even a climbing wall for those brave enough to give it a go!

Sidley fun day

The East Sussex Area Panel invested their £23,000 local improvement fund last year. The money was spent on 21 projects, improving neighbourhoods across East Sussex.

They’ve got another pot of money to spend this year. If you’ve got a brilliant idea to improve your local community please get in touch. You’ll need to complete a local improvement fund enquiry form. Call Response on: 0800 121 60 60 or 01795 434606 for a form or visit our website: www.amicushorizon.org.uk/LIF

Residents have been working hard, knitting bears for children in deprived countries. They are supporting the ‘teddies for tragedies’ scheme, which makes teddy bears for children who otherwise would never have one. Fantastic work! Find out more about the charity at: www.teddiesfortragedies.org.uk

Teddies for tragedies

Fun was had by all!

Interested in joining

your Area Panel?

Local Improvement

Fund

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in your area

Twelve participants have been presented with awards to mark their achievements on our ‘Get On Plus’ training programme, funded by the Big Lottery.

‘Get On Plus’ provides practical training courses and workshops to help people build their confidence and skills to move into volunteering and paid work.

Participant Danny Sutton has completed several courses with us. She said: “I’ve really enjoyed all the courses I’ve done. We all work really well together and all the tutors are so helpful.”

‘Get On Plus’ has five modules participants can choose from including: ‘Working in the community’ and ‘Making IT work for you’.

Summer training

The ‘Get on Plus’ trainers will be running a four week ‘want that job’ course in August. If you’d like to sign up or find out more please contact the Sussex Community Development Team on 0800 121 60 60.

Battle residents ‘get on’

training

We’ve officially opened nine new homes at Appledore Close, Eastbourne and local residents have already moved in!

The project resulted from a partnership with Eastbourne Borough Council, who’ve transferred three sites to us. Appledore Close was the first site to be completed, a further two schemes will finish later this year.

Local resident, Mr Green has moved into Appledore Close with his partner and four children after spending six months in temporary accommodation. He said: “Our new home is fantastic, really spacious and it means a fresh start for myself and my family. It’s been a smooth process moving in and staff have kept us updated all the way.”

The East Sussex Area Panel annual meeting is on 28 August 2014 at 6pm at The Watch Oak, Battle TN33 0YA. Any person named on an AmicusHorizon tenancy agreement or lease is able to vote. So come along and have your say! Bring ID.

Cast your vote

Affordable homes

for local families in

Eastbourne

New homes for local families

Staff and residents celebrate!

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Sussex PerformanceHow are we doing?

Customer service

Repairs

Lettings

Income

ASB (Antisocial behaviour)

95%

100%

2.6%

96.77%

12.77 days

Resident satisfaction

Our target 97%

Repair satisfaction

Our target 98%

Average time to re-let homes – general needs and housing for older people

Our target 13.3 days

Rent arrears – general needs

Our target 2.88%

Satisfaction with handling of antisocial behaviour

Our target 93.5%

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The happeningHere’s what’s happening for young people around Sussex...

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If you’re under 16, we’ve loads going on over the summer holidays. During August you can turn up and play at any of the sessions below. Young children must be accompanied by a parent:

Mondays: (4,11,18 August)

� Sidley, East Sussex – meet by the Childrens’ Centre from 1.30 - 3pm (for ages 8-16 only)

Tuesdays: (5,12, 19, 26 August)

� Tilekiln, St Leonards (meet outside the Tilekiln Community Centre) from 11am - 12.30pm

� Gensing Gardens, St Leonards from 1.30pm - 3pm

� Seven Acre Close, St Leonards from 4pm - 5.30pm

Thursdays: (7, 14, 21, 28 August)

� Tilling Green, Rye from 12pm - 1.30pm (for ages 8-16 only)

� Rye Harbour, Rye from 2.30pm - 4pm (for ages 8-16 only)

Fridays: (8, 15, 22, 29 August)

� Rock Lane, Hastings from 12.30pm - 2pm

� Downs Farm, Hastings from 2.30pm - 4pm

Schools out for summer!

Wilderness Survival Sign up for our amazing outdoor activity for 8-13 year olds. Learn skills to thrive and survive in the wilderness including making campfires, building shelters, crafting basic tools, map reading and first aid. You’ll receive a Wilderness Survival certificate on completion.

This is a 1 day course and takes place on: 11, 12 and 18 August, then during half term on 27 October. Contact: Vanessa Porter, Senior Community Worker on 0800 121 60 60 or email: [email protected]

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news&views competition

Win up to £30 of high street vouchers!1st prize - £30 worth of vouchers

2nd prize - £20 worth of vouchers

Lovetoshop vouchers can be used in many high street shops.

The answers to all these questions can be found in this issue of news&views. Email your answers to: [email protected] including your name and address. Or post them to: Freepost RSBU-ASLS-XTXZ, AmicusHorizon, PO Box 322, Sittingbourne, ME9 8PQ

Spring competition winner was: Mr Ide of Northiam, East Sussex

1. How many showers can you have for the water used in one bath?

.................................................................

2. How many Digital Champions do we have working in our local communities?

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3. When will we start sending the newsletter by email?

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4. What does RAMP stand for?

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5. How many residents have already signed up to our new tenancy conditions?

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Name: .............................................................

Address: .........................................................

Email: ..............................................................

Telephone .......................................................

Call us: 0800 121 60 60* or 01795 434 606** and choose the option you need

� To make a payment or for advice with your rent account, press 1

� For repairs, press 2

� For all other housing, neighbourhood or tenancy enquires, press 3

� If you’re calling from an organisation offering products or services, press 4

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