News & Views Sussex Summer 2014

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Welcome to the Summer issue of news&views. We’ve been working with residents to improve your newsletter. We hope you like the refreshed design and content. You’ll find the local information is now further back in the newsletter and we’ve included some interesting feature articles and handy tips. You’ll also find a quiz competition on the back page. Read the newsletter, answer the questions and you could win £30! So, grab a cuppa, put your feet up for five minutes and have a read! We’d love to hear what you think of the newsletter and if you’ve any ideas for articles in future editions. You can email me at comms@amicushorizon.org.uk or call: 0800 121 60 60* or 01795 434 606**. Jennifer Bates Communications Officer (Editor)

Transcript of News & Views Sussex Summer 2014

  • www.amicushorizon.org.uk

    Get connected

    Summer 2014

    Meet Archie our digital

    inclusion robot - page 6 Sussex gardening

    competition Page 9

    Sussex

  • 203.Residents involved

    15. Youth page

    06. Are you connected?

    Summer 2014

    Whats in this issue?

    2

    WelcomeWelcome to the summer issue of news&views. Weve been working with residents to improve your newsletter. We hope you like the refreshed design and content. Youll find the local information is now further back in the newsletter and weve included some interesting feature articles and handy tips. Youll also find a quiz competition on the back

    page. Read the newsletter, answer the questions and you could win 30!So, grab a cuppa, put your feet up for five minutes and have a read! Wed

    love to hear what you think of the newsletter and if youve any ideas for

    articles in future editions. You can email me at comms@amicushorizon.

    org.uk or call: 0800 121 60 60* or 01795 434 606**.Jennifer Bates Communications Officer (Editor)

    16. Competition

    04. Your Home

    05. RAMP page

    07. Sussex news

    14. Performance info

    As part of our newsletter refresh were going digital! The new digital newsletter will have bonus content, video clips and links. Its also great for the environment as well be saving paper!

    From November 2014 youll automatically receive your issue of news&views via email if we hold a valid email address for you. If we dont, please send it to us at: info@amicushorizon.org.uk or call: 0800 121 60 60. Well still send you a paper copy of the newsletter if we dont hold an email address for you, or if you opt out of receiving email copies. You can do this by calling us on 0800 121 60 60* or 01795 434 606**.

    Top tweetsWere now on Twitter! Follow us @amicushorizon

    Email newsletter is coming!

  • Sky community channel - 539 Virgin community channel - 233 Smartphone - My AmicusHorizon 33

    Would you like to volunteer? If youve got a few hours to spare and would like to volunteer your time to help at local community

    projects, visit: www.volconnect.org.uk

    You can search volunteering opportunities in your area and find out how to sign up and really make a difference.

    Training4youIf youd like to get more involved in improving our services and feel youd benefit from training, sign up today! Weve got a range of training courses available for residents. Choose from:

    Mystery shopping go undercover and monitor our services

    Equality and Diversity treating everyone fairly

    Committee skills the ins and outs of running a residents committee

    Communicating with your community how to get your message out there

    Assertiveness make your point without being aggressive

    Conflict resolution help people come to an agreement

    Introduction to social housing learn more about how we work.

    If youd like to know more please contact your Resident Involvement Team.

    Tenancy conditionsAre you missing out?We met with Eileen Martin (EM), AmicusHorizon Regional Director, to find out more about the new tenancy conditions and why its important to sign up to them.

    Why are we asking

    residents to sign

    the new tenancy

    conditions?

    EM: Weve changed our

    tenancy conditions following

    customer feedback on a

    number of issues, including

    parking regulations. There

    have also been changes

    in the law we need to take

    into account. Weve made

    the conditions clearer so

    residents know what their

    rights and responsibilities

    are.

    Do residents get

    a new tenancy

    agreement?

    EM: No, it changes the

    conditions of their existing

    tenancy agreement.

    Do the new conditions apply

    retrospectively?

    EM: No, they dont. The new

    conditions will apply from

    when a resident

    signs.

    How can residents sign up?

    EM: The great

    news is over 8,500

    residents have already

    signed up to the new

    conditions. The original

    sign up pack was sent out

    at the end of last year, but

    if you need a replacement

    just call us on 0800 121 60

    60. You can also sign the

    conditions online: www.

    amicushorizon.org.uk/

    yourview

    Who doesnt need

    to sign?EM: If you live in one of our

    Housing for Older People

    schemes you dont need

    to sign the new conditions.

    And if you moved into an

    AmicusHorizon home since

    November 2013, youll

    automatically have

    signed up.

    Do residents have

    to sign?EM: No, but it will help us if

    you let us know. Just so we

    can discuss any concerns

    you have and dont continue

    to contact you about this.

  • - 0800 121 60 60* or 01795 434 606** - contactus@amicushorizon.org.uk - www.amicushorizon.org.uk 4

    RAMP is here to improve services for youOur Repairs and Maintenance Panels (RAMPs) are made up of residents. They look

    at our repairs services and work with us to continually improve them. Heres what

    some of the members have to say

    War on water waste!Saving water is great for the environment and your

    pocket! Try these top tips: Toilets use about 30% of the total water used in a home. Insert a water

    device (save-a-flush) in the cistern and save up to three litres per flush

    If youve got a shower, use it instead of having a bath. You can have up to five showers for the water used in just one bath. Use a shower timer to avoid being in the shower too long

    A dripping hot tap wastes water and energy. In one week it could waste enough water to fill a bath. Report leaking taps and get them fixed

    Washing machines use a lot of water so always wash a full load Wash the car with a bucket and sponge rather than a hose. If you have a

    water butt consider getting a hose connector

    Always turn off the tap when brushing your teeth Chill a jug of water in the fridge. You wont need to let the tap

    run cold when you want a drink.

    Got a great tip for saving water?

    Tweet us @amicushorizon #savingwater

    Brushes at the ready

    Decorating your home might seem expensive but heres some great ideas for refreshing your rooms on a budget!

    Mix your own paint. Buy small sample pots and cheap white paint to create beautiful pastel colours. These are ideal for decorating bedrooms

    Need different sized paint brushes? Use an elastic band round a bigger paint brush to create a small brush for corners and cutting in

    Line your paint tray with foil. You wont need to buy new trays for each colour

    Wallpaper samples are free! Use strips of wallpaper samples and varnish to brighten up small pieces of furniture Make your own modern art to hang on the wall. Use leftover paint, stencils, stamps, postcards, material scraps and cheap canvases.

    Try this website for inspiration: www.brit.co/diy-wall-art Get online. If you need cheap paint, tiles and equipment visit online

    recycling and second hand sites such as: http://my.freecycle.org/ or

    www.gumtree.com.Added Value Service Remember weve a handyperson, gardening and decorating scheme and weve recently changed the criteria. You may now be eligible if you: have a full time carer, are a full time carer in your home, or if youre moving on from CASA supported housing.Check if you qualify by calling us on 0800 121 60 60 or visit our website:

    www.amicushorizon.org.uk/addedvalue

  • Sky community channel - 539 Virgin community channel - 233 Smartphone - My AmicusHorizon 5

    RAMP is here to improve services for youOur Repairs and Maintenance Panels (RAMPs) are made up of residents. They look

    at our repairs services and work with us to continually improve them. Heres what

    some of the members have to say

    Allan Smith Kent Chair

    What motivates me is being able to resolve problems, through residents, contractors and staff working together as a team.

    Andrew Creed Kent Vice Chair

    Im proud to be part of a governance structure that enables residents to influence and challenge. We improve the repairs service for residents by attending monthly contractor meetings.

    Penny Walker London Chair

    My interest is around Value for Money and making sure residents get an excellent service. I regularly attend meetings with our contractors and Im also a Resident Monitor.

    Margaret Ashmead London Vice Chair

    Im committed to representing residents by championing local issues and scrutinising performance to improve services in the community.

    Martin Osment

    Sussex Vice Chair

    Being on RAMP means I can help to monitor and improve the repairs service. If problems arise I can talk to staff and contractors about how they can be resolved.

    If youd like to join RAMP or have a question for them please get in touch with our Resident Governance Officers on: 0800 121 60 60 or email: info@amicushorizon.org.uk.

    RAMP Online Find useful information, advice and tips on the RAMP webpages: www.amicushorizon.org.uk/RAMP

    Thanks to Ron

    Ron White has been the Sussex Chair for the last three years and is stepping down in September. A huge thank you to Ron for his hard work and dedication to improving our repairs and maintenance service for all residents. Ron has been an excellent Chair and were glad hell remain as a member of the panel.

  • - 0800 121 60 60* or 01795 434 606** - contactus@amicushorizon.org.uk - www.amicushorizon.org.uk 6

    The internet can seem a scary place if youve never been online. But were here to help.