CONTENTS

Placing patients at the centre of care 1 and 9

Chief Executive's message 2

Talking digital transformation 2

In case of emergency, dial 2222 3

Progressing innovation 3

Headlining at HIC 2018 4 and 5

Ambulance and Ministry ICT staff join eHealth NSW 6

Keeping patients connected 7

Leveraging the power of big data 7

Better patient care in two more ICUs 8

Recovering data in the event of a disaster 8

RIS-PACS proof of concept picks up pace 9

A milestone for eMeds 10

Maintaining system-wide cybersecurity 11

Ministry emails move to @health 12

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eHealth NSWnewsJULY/ AUGUST 2018

Check out our website at www.ehealth.nsw.gov.auIf you’ve got a story or feedback for eHealth NSW News, please contact Karen Fontaine on 8644 2246 or email karen.fontaine@health.nsw.gov.au

Placing patients at the centre of careLike many health systems globally, NSW healthcare services as well as outcomes of Health is moving from volume-based care care defined in terms of a patient’s quality to value-based care as it seeks to improve of life and other dimensions of health and not only the efficiency and quality of care independence that matter most to them.but, just as importantly, the experience of Completed by patients and/or carers patients receiving that care, as well as the before a consultation and at different health outcomes achieved. points in the healthcare journey, PRMs

eHealth NSW is working with the include a range of generic and condition-Ministry of Health (MoH) and the Agency specific measures to support informed, for Clinical Innovation (ACI) to develop shared decision-making with patients about an integrated IT system to collect and use treatment options and their care.Patient Reported Measures (PRMs), guided The PRMs Strategic Framework aligns by a newly developed Strategic Framework. a range of existing local initiatives and

In doing so, NSW will become the broader programs in NSW which already first Australian health system to widely use PRMs, scaling these up in a way that is implement PRMs, which capture a person’s consistent with the statewide vision.perception of their experience with Continued on page 9...

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eHealth NSW News July/August 2018

Chief Executive’s message

I read with interest a recently released CSIRO ‘Future of Health’ report. The report aims to provide “an industry-informed vision for how Australia’s health sector can shift from a focus around illness treatment to one of health and wellbeing management over the next 15 years”.

Informed by more than 30 organisations from all sides of health, CSIRO sums up its view of the future as follows: “While the health sector will always be required to deliver a degree of illness treatment, improvements to health outcomes can arise through a shift in focus towards cost-effective and evidence-backed preventative, precision-based, and digitally enabled health and wellbeing solutions”.

The report identifies digital technologies as a key enabler of this shift, due to its ability to “assist many of the necessary changes – complementing the role of health professionals and providing consumers with greater autonomy in their health and wellbeing management”.

Many of the themes in this report are well aligned with the eHealth Strategy for NSW Health, and this provides a useful validation that our strategic direction is sound, especially in areas such as the implementation of electronic health records, unlocking the value of data, and

supporting integrated and precision health solutions.

Many of eHealth NSW’s programs and activities are focused on exactly these themes and we are making a steady progress in turning these aspirations into a day-to-day reality for NSW Health.

But one particular theme caught my attention – empowering people through enabling them to make informed decisions about, and become active participants in, their own health and wellbeing. This is an area that will require a much greater effort in the coming years.

A fantastic example of how NSW Health is taking the initiative in this area is the introduction of Patient Reported Measures, featured on page 1 of this edition. Through this innovative program, NSW Health is aiming to systematically capture and use patients’ feedback on their experience of care and the outcomes that matter most to them.

This information will not only guide care of individual patients but will also feed into broader service improvements and quality initiatives across our health system.

Another type of feedback that is incredibly important is that which comes from our staff. All NSW public-sector organisations recently received results from the 2018 People Matter Employee Survey and I was delighted to see eHealth NSW achieve a record response rate, with 93 per cent of staff completing the survey.

We maintained an engagement score of 70 per cent, five points higher than the Health cluster – a great result given a considerable increase in our staff numbers since the last survey. Most importantly, the

valuable feedback received from staff will guide our efforts to continue developing eHealth NSW as a great place to work, learn and develop.

As we enter the final months of the year, I’d like to thank the staff of eHealth NSW, and the many partners with whom we work, for your contribution to a patient-centric future for health.

Dr Zoran BolevichChief ExecutiveChief Information OfficereHealth NSW

Talking digital transformationAt the NSW Government Digital Marketplace event on 13 September, Farhoud Salimi, eHealth NSW's Executive Director of Service Delivery, contributed to a panel discussion which explored the digital transformation underway across the state's public sector.

Mr Salimi (pictured far right) was joined by representatives from NSW Police, Fire and Rescue NSW and the Department of Finance, Services and Innovation.

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In case of emergency, dial 2222eHealth NSW’s Infrastructure Portfolio is driving an initiative that will further enhance NSW Health’s excellent record in the management of clinically deteriorating patients.

The project – to standardise NSW Health hospital emergency numbers to a common number being “2222” – supports clinicians who work across different hospitals and Local Health Districts (LHDs) by promoting a uniform number that can be easily remembered.

eHealth NSW, in partnership with the Clinical Excellence Commission and the Agency for Clinical Innovation, is coordinating activities for a successful implementation within four to six months.

A steering committee has been established to oversee the project, and its first meeting was held in early August, with monthly meetings to follow.

In addition, a Clinical and Operational Reference Group has been created and appropriate LHD/Health Agency representation will be sought. Each LHD will also establish a local implementation team to explore and implement the technical and procedural changes required.

“Changes to our critical processes are never taken lightly and as such, the project is focused on delivering the best outcome for patients and staff, while minimising risk and/or disruption to normal business operations,” said eHealth NSW Chief Executive Dr Zoran Bolevich. “In light of this, there will be a significant focus on training and communications.”

Progressing innovationeHealth NSW is continuing to work with Local Health Districts (LHDs) and industry to cultivate a culture of innovation and collaboration in a bid to fast-track the best ideas, maximise return on investment and build eHealth capacity across the state.

The ‘nine challenges’ program has progressed, with decisions made on which proposals will move forward for the Proof of Concept (PoC) stage.

One of the main objectives of this program is to develop strong partnerships among industry partners, LHDs and Pillars to enable innovative solutions to nine of the challenges faced by NSW Health.

With eHealth NSW facilitating the communication between the various parties, the Agency for Clinical Innovation and the Clinical Excellence Commission took great interest in defining the problems which formed the basis for the proposals.

Information sessions and face-to-face meetings were held among LHDs, Pillars, and industry partners to better understand the challenges. Six LHDs have shown interest in being pilot sites for running PoCs. NSW Pathology has also shown interest in partnering for innovation.

As a result of active participation from LHDs, Pillars, and industry partners, 10 groups focusing on a particular solution have been formed. These groups include as many as six vendors, along with LHDs and Pillars, all working towards achieving the goal of finding innovative solutions to their challenge.

The respective proposals are now being taken to the PoC stage. eHealth NSW’s Innovation team now plans to run café-style meet-ups for each proposal. The meet-ups will include the vendor/s, LHD, Pillar, and eHealth NSW to discuss progressing the PoC.

The PoCs have stage gates to facilitate early detection of projects which should be stopped as well as tracking and supporting positive progress. A number of these are expected to commence in the coming months.

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eHealth NSW News July/August 2018

Headlining at HIC 2018eHealth NSW had a significant presence at HISA’s 25th Health Informatics Conference, HIC 2018 – Australia’s premier digital health, health informatics and eHealth conference.

HIC 2018 kicked off with a Digital Health Leaders Forum to discuss issues, challenges, strategic directions in digital health and clinical and international perspectives.

As the state host partner, eHealth NSW’s exhibition booth was a hive of activity, while no fewer than 10 presenters from across eHealth NSW’s diverse directorates highlighted the many and varied achievements in digitally transforming the NSW public health system.

Showcasing eHealth NSW’s workEMR Connect Program Manager Rick Turner presented on the delivery of the electronic medication management system (eMeds) on an unmatched scale – leading the charge with plans to deploy eMeds faster, and with more complex medications being managed.

With the benefits of eMeds now within our reach, Mr Turner said “by June 2020, you should be able to walk into a NSW Health public hospital anywhere across the state and despite the location, you will get access to the same safe quality electronic medication management system. And that is just the baseline.”

Program Director for Clinical Applications Reliability Improvement (CARI), Clara Chan, told delegates that NSW Health clinicians can access electronic medical records in half the time thanks to eHealth NSW’s efforts to boost the performance and reliability of clinical applications.

David Cernjul, Program Director of eHealth NSW’s RIS-PACS Program, explained how an eHealth NSW-led initiative in partnership with Local Health Districts and specialty networks aims to improve diagnostic capabilities by implementing enhanced and more integrated patient medical imaging systems across NSW Health hospitals.

Data Centre Reform Program

A highlight of HIC 2018 was the Digital Health Leaders Forum, including eHealth NSW Chief Executive Dr Zoran Bolevich

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Manager Mark Rivers said NSW Health patient and corporate records are now in highly secure Government Data Centres following the smooth migration of 260 applications and 2,000 servers – 99.6 per cent of which were completed within agreed outage windows.

eHealth NSW’s Director of Corporate Programs, Gary Rubie, said HealthRoster has been rolled out to almost 118,000 NSW Health staff and counting. “It is improving patient care

by ensuring the right clinicians with the right skills are in the right place across the state,” he said.

Showcasing the National Children’s Digital Health CollaborativeThe National Children’s Digital Health Collaborative ran an informative panel session during HIC 2018, discussing the innovative approach the Collaborative is taking to bridge the gap in digital health for Australian children, and the

partnerships being formed between all jurisdictions, the Commonwealth, research organisations, IT industry and consumers.

The panel included Dr Michael Brydon, Chief Executive Sydney Children’s Hospitals Network; Dr Zoran Bolevich, Chief Executive eHealth NSW; Bettina McMahon, Chief Operating Officer Government & Industry Collaboration, Strategy and Delivery, Australian Digital Health Agency; Fionnagh Dougan, Chief Executive Children’s Health Queensland; and Steve Badham, Program Director, National Children’s Digital Health Collaborative.

Mr Badham said NSW Health is leading the Child Digital Health Record initiative in partnership with Victoria and the next step will be to turn the harmonisation of the state-based baby books into a digital specification supporting interoperability standards.

“The harmonisation work is being led by a child health working group,” he said. “We’ll also be working with the software vendors and HL7 Australia to develop the interoperability specifications for each stage of the project.”

Toby Mathieson, Joanna Vandeleur and Sobia Qidwai from the Investment, Strategy and Architecture team fielded delegates' enquiries at eHealth NSW's exhibition booth

Workshopping clinician engagement

Another well-attended HIC insightful data and information.workshop was a panel session Featuring A/Professor Naren Gunja, featuring the perspectives of Chief Medical Information Officer & clinicians who have worked with eMeds Clinical Lead, Western Sydney

eHealth NSW to help guide the LHD; Caroline Pfeffercorn, Nurse

design of solutions that are safe, Manager Informatics, Western Sydney LHD; and Dr Amith Shetty, eHealth useable and able to generate

NSW Clinical Advisor, the panel discussed how clinical consultation and engagement is critical to ensuring ICT systems are fit for purpose and aligned to clinical processes.

A/Professor Naren Gunja and Dr Amith Shetty

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eHealth NSW News July/August 2018

eHealth NSW has welcomed into its growing fold a number of NSW Health’s ICT services and the staff who delivered them when they were formerly a part of NSW Ambulance and the Ministry of Health’s Corporate ICT functions.

Their transition to eHealth NSW signals “the start of a journey to improve the ICT services and infrastructure that underpin both the Ministry of Health and NSW Ambulance,” said eHealth NSW Chief Executive Dr Zoran Bolevich.

Staff transitioning to eHealth NSW enjoyed a ‘meet and greet’ with their new colleagues at welcome luncheons hosted in Chatswood headquarters by eHealth NSW’s senior leaders.

“Our partnership is a ‘win-win’ situation,” Dr Bolevich

told eHealth NSW’s newest staff members.

“Not only will the ICT services underpinning NSW

Ambulance and the Ministry be improved, but as a result

of joining eHealth NSW and given our scale and role as an

ICT provider across NSW Health, we can provide you with

greater opportunities to further develop your skills.”

The broader transition of ICT services over the coming

months will be managed efficiently and effectively – with

a constant focus on delivering value for our customer, the

Ministry of Health and NSW Ambulance.

“With the help and expertise of our newest colleagues

we can continue to drive and sustain the digital

transformation of NSW Health,” said Dr Bolevich.

Ambulance and Ministry ICT staff join eHealth NSW

L-R: Trevor Smith, Zoran Bolevich, David Dutton and Thomas Coates

L-R: Cathy Wu, Janet Diep, Jay Kagita, Hema Gayam, Paul Drexler, Mohit Thareja, Tippu Hassan, Gaurang Sampat and Mohammed (Raja) Kajamaideen

L-R: Mohit Thareja, Cathy Wu, Gaurang Sampat, Hema Gayam, Jay Kagita, Kieron McGarry, Tippu Hassan and Asan Maideen

Getting to know our new colleagues

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Keeping patients connected Hundreds of patients and their guests are now benefiting from a new Wi-Fi service recently introduced at Wollongong Hospital and Griffith Base Hospital.

Among the first people to benefit were new parents Lauren Brain and Luke Dawber, whose first child Arthur was born at Griffith Base Hospital in late August. With their extended family scattered around the globe, the new Wi-Fi service helped them share their celebration of new life.

“We’ve used Skype a lot and it has made it much easier to keep in touch with my brother in London and my parents in New Zealand,” Luke told Area News.

“We would have used our own data, which would have been really expensive with the added data packs.”

Lauren said the Wi-Fi service helped her maintain life’s necessities such as paying bills, and keep in contact with her work life as well.

“It’s helped me adjust to everything really well,” Lauren said.

“This is a huge moment in our lives, and to be able to keep our normal routines on Facebook, bills and everything else has been a blessing.”

Patient Wi-Fi is now available at 12 public hospitals statewide, with eHealth NSW’s Conference, Collaboration and Wireless team planning further roll-outs.

Lauren Brain and Luke Dawber with baby Arthur

Leveraging the power of big dataeHealth NSW is running a six-month proof of concept (PoC) project at Royal North Shore Hospital to establish automated, near real-time replication of operational data to a secure analytics platform.

Rapid access to raw data, collected as part of the day-to-day processes of healthcare, can be leveraged into compelling analytics solutions that improve the performance of the NSW public health system, said Lachlan Rudd, eHealth NSW’s Director of Data and Analytics.

“What we are aiming to do is

enhance the analytics capability already embedded in the system, allowing analytics teams across the breadth of NSW Health to better serve the needs of clinicians, administrators and the broader health system in delivering the best possible patient care,” he said.

The PoC will conclude in December 2018 and, assuming its findings are positive, a business case will be written for an enterprise solution. Should eHealth NSW’s internal review process accept the business case, it would move through

a Request for Quotation procurement process, with PoC results published as a benchmark.

As with all health data, ensuring privacy and security is paramount.

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eHealth NSW News July/August 2018

Better patient care in two more ICUsCritically ill patients being treated in two more Intensive Care Units (ICUs) are the latest to reap the benefits of eHealth NSW's Electronic Record for Intensive Care (eRIC), following smooth go-lives at Maitland Hospital in July and Shoalhaven District Memorial Hospital in August.

eRIC is now live in 255 beds across 13 ICUs, with 8,869 patients treated so far using a state-of-the-art clinical information system which replaces paper charts and forms by electronically capturing patient data

every minute from multiple systems and devices.

The go-live at Shoalhaven District Memorial Hospital means Illawarra Shoalhaven Local Health District is the state’s fourth to use eRIC across all of its ICUs, joining South Eastern Sydney, Northern NSW and Mid North Coast LHDs.

eHealth NSW’s statewide roll-out of eRIC continues, with the next deployment scheduled for Tamworth Hospital in late September.

Recovering data in the event of a disasterWhile disruptions are inevitable in a data-driven world, integrated care solutions in our hospitals need fast, reliable back-up and recovery processes to give clinicians 24/7 access to accurate and complete patient information.

To support this, eHealth NSW has implemented a Disaster Recovery as a Service (DRaaS) capability which, in the event of a natural disaster or system failure, reduces the time it takes to return essential clinical functionality and normal operations. It also reduces the impact of scheduled outages.

This follows the Clinical Applications Reliability Improvement (CARI) Program’s migration of five eHealth NSW-hosted Cerner eMR production domains and associated patient administration systems to the Government Data Centres.

The Local Health Districts (LHDs) migrated to new production environments include: South Eastern Sydney and

Illawarra Shoalhaven Western Sydney and Nepean

Blue Mountains Northern Sydney and Central Coast Southern NSW, Murrumbidgee,

Far West, Western NSW Mid North Coast and

Northern NSW

Andrew Elliott, Chief Information Officer at Southern NSW and Murrumbidgee LHDs, said a disaster recovery capability is imperative to the digital health environment in which we operate.

“It’s like having ink in a pen; it’s critical to the ongoing function of what we do,” said Mr Elliott.

L-R Michelle Jordan and Oscar Tshuma reaping the benefits of the new clinical information system at Maitland Hospital

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RIS-PACS proof of concept picks up paceeHealth NSW’s RIS-PACS Program set for migration from Western is continuing to work in partnership Sydney, Northern Sydney and with Local Health Districts (LHDs) Central Coast LHDs. and Specialty Health Networks LHD and Specialty Health Network to test a large enterprise IT team members participating in the imaging solution. PoC testing have also been training

With the aim of delivering a in the new solution.state-of-the-art imaging system Following the successful to improve clinical collaboration, completion of the PoC, a 10-year efficiency and achieve better patient contract will be entered into which outcomes, the proof of concept will include implementation and (PoC) phase of the program is ongoing support. progressing to schedule, and is The RIS-PACS Program expects expected to be completed by that once fully deployed, the the end of 2018. solution will provide significantly

The PoC has successfully improved capability for result established connectivity between notification, scheduling, and secure the preferred vendor Sectra sharing of images across NSW’s and eHealth NSW in the NSW public health system.Government Data Centres, as well For further information email as having exported a sample data EHNSW-RISPACS@health.nsw.gov.au

What is RIS-PACS?

RIS stands for radiology information system and PACS is picture archiving and communication system. The systems closely integrate with other core clinical systems including the electronic medical record (eMR), patient administration system (PAS) and enterprise imaging repository (EIR).

Continued from page 1...

eHealth NSW, the ACI and the MoH are working with the selected vendor, Pulse InfoFrame, to deploy a statewide system for capturing and reporting Patient Reported Outcome Measures (PROMs) and Patient Reported Experience Measures (PREMs).

This includes creation of a web portal for NSW Health clinicians and

administrators (utilising their NSW Health credentials) as well as GPs and allied health professionals to access the solution.

Patients and/or their carers will receive a notification via SMS/email or letter to access the web portal to complete their registration, provide consent and answer their predetermined PROM question set from a phone, tablet or computer prior to a consultation with a clinician.

The initial deployment will include the approximately 100 sites across NSW which are currently using PRMs under the REDCap application. It will also focus on the eight clinical initiatives that form

part of the MoH’s Leading Better Value Care Program.

“This is a very exciting and ground-breaking initiative that will for the first time include the patient’s own assessment

of their outcomes into the electronic health record.

Collecting and using PRMs in real-time allows an immediate

response to the things that matter most to the patient.”

Raj Verma, Executive Director, System Transformation,

Evaluation and Patient Experience, Agency for Clinical Innovation

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eHealth NSW News July/August 2018

A milestone for eMeds

As the roll-out of electronic medication management (eMeds) gathers momentum across the NSW public health system, a review to mark the end of the initial business case that laid its foundations has found eMeds has improved the safety and quality of medication prescription, administration and dispensing when compared to paper systems.

Benefits have been realised at

every touch point of the patient medication management cycle, including fewer omission and medication reconciliation errors, a reduction in adverse drug events and increased accessibility of information and efficiencies in clinical practice.

eMeds is now improving the safety and quality of patient care in 9,289 beds in 39 hospitals, and by the end of 2019 it will reach 22,000 beds in 194 hospitals – a scale unmatched

in Australia.The capability of the program is

such that as of June 2018, more than 22 million medication administrations have been recorded in the solution. Just two years ago, that was 3.5 million.

The journey to reach this point was celebrated at eHealth NSW headquarters recently when the initial business case for electronic medication management – inked in 2011 – formally concluded.

“The collaborative eMeds roll-out efforts, of LHDs and the eMR Connect Program, have achieved significant milestones and a real difference to patient safety and quality care. We are also seeing the benefits of information access and LHD-wide savings,” said eMR Connect Program Director Rick Turner, who joined staff at the afternoon tea to mark the milestone.

“We continue to move forward with LHDs to deploy eMeds, however at a much faster pace than the earlier years of the program. Importantly, this means the benefits of eMeds will be available to the clinicians and their patients at an earlier point in time.”

What has the eMeds Program achieved?

Implementation and adoption reconciliation and clinician of the program across 39 sites in experiences, to a reduction of NSW, including classroom and adverse drug events and therefore field education of clinicians with potential litigation costs.24/7 support from LHD and eMR Connect staff.

Measurable improvements across each of the eight points of the

Realisation of the 12 key benefits medication management cycle of the program, which range including prescription, supply and from improved medication continuity of care.

What’s next?

In mid-September, Goulburn Hospital, Kenmore Hospital and Bourke Street Health Service became NSW's first rural sites to deploy eMeds, kicking off a 15-month wave of go-lives across Southern NSW, Western NSW, Northern NSW, Murrumbidgee, Mid North Coast and Far West LHDs.

Back row L-R: Mina Georgy, Richard Pannett, Jonathan Di Michiel, Rick Turner, Zoran Bolevich.Front row L-R: Janice Munday, Susan Isemonger, Tamana Rased-Cortez, Vandana Panesar, Connie Lo and Rachael Worthington

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Maintaining system-wide cybersecurityDr Peter Croll joined eHealth NSW in July as its inaugural Director of Information Security Services (DISS), leading a 15-strong team of cybersecurity experts and forming part of the Service Delivery directorate. Here we talk to Peter about his approach and focus.

Q: Welcome to eHealth NSW, Peter. What has been your focus since joining us? A: Maintaining our cybersecurity has been a huge focus. My role is to provide leadership, direction and guidance across all security policy, strategy, platforms and services to ensure that cybersecurity and IT risks are effectively managed right across NSW Health. I also represent NSW Health on whole-of-government security governance groups, ensuring our enterprise-wide cybersecurity delivery aligns with statewide strategy and objectives.

Q: What are your future areas of focus?A: The key thing is to be sure we are ready. We have had past events that have been challenging and could have developed into more major incidents. Nobody is immune from cyber-crime and government reports from Australia (OAIC), the EU (ENISA) and US (HIPAA) all show that health is certainly a key targeted area. Being ready means having not only our incident responses ready but ensuring all NSW Health users are cyber-aware. This requires the most appropriate cyber defence strategies and technologies plus an effective education and Cyber S.A.F.E. training programs that reach all our users.

Q: What is your approach to cybersecurity in determining the right policies, procedures and technologies?A: We now talk about privacy and security in a unified manner, for example our Privacy and Security Assessment Framework (PSAF) assessments. I strongly believe it’s important to weigh up all the impacts, for example the risk of damage to trust and confidentiality, the risk of harm to the individual, the business (and its systems)

and the environment (social and physical). This is best approached in a holistic manner where safety is at the centre of all these attributes and risk minimisation of harm, in all its guises, is our core aim.

Q: How have you settled in working with your new team?A: We have a great team, all enthusiastic about making our systems safe and sure. I’ve had one-on-ones with everyone and they are very positive about what we need to achieve and have insightful ideas on how to progress things in the demanding and ever-changing environment that cybersecurity presents.

Q: What is your professional background?A: I’ve worked as a director of research centres, head of department and a university adjunct professor in ICT. I am certified in CHIA for Health Informatics and as a Certified Professional in Cyber Security (CPCS), and have worked with state and federal health agencies, including NSW Health, Queensland Health and the Australian Digital Health Agency, as well as private healthcare industries.

Q: What about your international experience?A: Before settling in Australia, I lived in the UK working with the Rolls Royce Technology centre on safety-critical jet engine control systems, and so risk minimisation has been my bread and butter. I also worked for the Singaporean Government developing their Unix labs and more recently I lived in Fiji, establishing its first postgraduate courses in cybersecurity. It’s been interesting to experience the similarities yet distinct differences across a range of Commonwealth countries.

L-R: Dian Pamilih, Pritam Pakhre, Jitendra Pipalia, Daniel Salcedo, Shardul Thakkar, Ethan Hillas, Pearldeep Kaur, Robert Hooley, Peter Croll, Kavesh Moodley, Sivaraj Ganesan and Arash Farzanfar. (Absent: Prashant Shrivastava, Geoffrey Grant, Ebrahim Shibily, Thomas Horn and Kerayof Benjamin)

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eHealth NSW News July/August 2018

Ministry emails move to @healthThe Ministry of Health (MoH) has team, with strong support from joined the statewide email platform MoH technical staff, moved up to @health with eHealth NSW’s recent seven times the amount of data successful transition of 2,000 email than previously achieved in a similar accounts. This brings to more than timeframe. 135,000 the number of users who SWIS Program Director Peter Norris have been migrated to a statewide said: “This was a great result achieved email platform. in close collaboration with the MoH’s

MoH is the first entity to fully adopt ICT team, and our meticulous pre-the Mobile Device Management planning meant there was minimal (MDM) platform as their preferred impact on end users.”technology for accessing email from A key outcome from this project corporate mobile devices. for the MoH is access to Skype for

The transition occurred over two Business. The SWIS project team will weekends in August. While there work with the Skype team to ensure were challenges, the State Wide this technology is available to all Infrastructure Services (SWIS) project MoH staff.

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