MAY 2015

Wild weather lashed the metropolitan, mid north coast, Hunter and Illawarra regions late last month but its force paled in comparison to the tenacity of HealthShare NSW staff, who rallied when the going got tough.

“The storms that devastated our state proved challenging – however, they were no match for the commitment and hard work of HealthShare NSW staff who went above and beyond in the course of their duties,” said Acting Chief Executive Michael Walsh.

The Central Coast, Newcastle and Lower Hunter bore the brunt of the

once-in-a-decade flooding and cyclonic conditions but dedicated Service Centre, Linen, Warehouse and Food and Patient Support Services staff turned up for work, despite the threat of significant damage to their own homes.

As a result, almost every Linen and Warehouse order to every hospital was met in full within the timeframe agreed. Customers and patients continued to receive their meals with minimal delays.

“They did a brilliant job,” said Helen Kelly, Sector Manager for Northern Sydney and Central Coast, Food and Patient Support Services.

We are people helping people

Damage to property was widespread across NSW but our people soldiered onImage reproduced with permission of The Newcastle Herald © 2015

ContentsChief Executive’s message . . . . . . . . . . . . . .2

Thanks to NEPT . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Marking World Safety Day . . . . . . . . . . . . . .3

We are people helping people (continued) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Team Linen shows its stripes . . . . . . . . . . .5

Service Centres join forces . . . . . . . . . . . . . .5

Celebrating staff excellence . . . . . . . . . . . .6

Showcasing our integrated systems . . . . . . . . . . . . . . . . . . . . . . . .7

Staff profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Who’s up for a Service Award? . . . . . . .8

Expo goes for gold . . . . . . . . . . . . . . . . . . . . . . . .9

Continued page 4

HealthSharenews

If you’ve

got a story

or feedback

for HealthShare News,

please contact Karen Fontaine

on 8644 2246 or email karen.

fontaine@health.nsw.gov.au

Check out our website at

www.healthshare.nsw.gov.au

➦Continued p4

➦Contents

Page 2

Chief Executive’s message

HealthShare News May 2015

Late last month, hundreds of you demonstrated beyond a shadow of a doubt that we are people helping people deliver excellent healthcare.

The adverse weather impacted on some of our own staff’s personal lives and I would like to thank all those who provided support to those affected.

Despite the chaos, teams including Food Services, Linen, Recruitment and Employee Transactional Services, Shared Financial Services and Procurement and Logistics, to name a few, pulled together. Calls

were redirected from Newcastle to Parramatta where possible so enquiries could be managed despite the shortfall in staff, and no critical transactional processes were impacted.

EnableNSW’s Home Respite Program Team worked with LHDs and local suppliers to ensure people could pick up the equipment they needed if their homes were without power.

It certainly made me proud to be part of two organisations – HealthShare NSW and eHealth NSW – that have service at their heart and I will certainly be sharing these stories with Daniel Hunter, who will begin work as the new Chief Executive of HealthShare NSW on 22 June.

Currently with Sydney Water Corporation as its General Manager of Transformation, Dan has held leadership positions in the public and private sectors. He brings to HealthShare NSW broad-based experience in management, operations, strategy, finance and procurement and a strong focus on leading transformational change

through the creation of business partnerships and new, efficient models of service delivery.

During his time with Sydney Water, Dan led a number of business transformation projects, including the implementation of new structures and operating models to support the organisation’s $1.2-billion annual spend and the strategic management of capital planning, fleet and property management services.

With a strong commitment to innovation and customer service, Dan is sure to work well with the business lines of HealthShare NSW as we strive to deliver continued innovation and value for money across shared service offerings of NSW Health in support of frontline service delivery.

I certainly look forward to working with Dan and I encourage you to join me in extending to him a warm HealthShare NSW welcome.

Michael Walsh Acting Chief Executive HealthShare NSW

We welcome Daniel Hunter as new HealthShare NSW Chief Executive, starting on 22 June 2015

“ Please pass on our sincere appreciation for the wonderful efforts the NEPT crews, staff and managers have put in over the last few days, particularly last night moving the Narla Village residents. Thank you.”

— Karen Kelly, Acting Director of Operations Acute Networks/HSFAC

Hunter New England LHD

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Page 3

Marking World Safety Day

HealthShare News May 2015

On Tuesday 28 April, World Day for Safety & Health at Work was attended by more than 1,000 HealthShare NSW staff from as far west as Barham, as far south as Albury, as far north as Mullumbimby and including regional towns like Tamworth as well as Sydney metropolitan facilities.

Here are some snippets of feedback from the sites, with Linen Services, Food and Patient Support Services, Corporate, EnableNSW and the Service Centres represented.

“ It was wear something crazy day, as our slogan was ‘you would be crazy not to play it safe at work’.”

– Lorraine Masling, Operations Manager, HealthShare NSW

Linen Services, Orange

“ Even though World Safety Day was promoted by HealthShare NSW, we at Tocumwal invited staff from right across the hospital. We spoke about safety and health and about being a happy workplace, with all staff agreeing that communication is very important. If we can communicate we can discuss hazards, manual handling and looking out for ourselves and others in the workplace.”

–Pamela Howes, Site supervisor Food & Patient Support Services, Tocumwal

“ I organised a lunch for the staff and we had an opportunity to discuss the WHS issues we have in our department and our surrounding areas. Everyone had an opportunity to give input into how we can report a hazard before it becomes an incident. Every staff member was given an incident form and asked to name a hazard. Everyone had a great time.”

–Ellen Crepaz, A/Site Manager, Food & Patient Support Services, Fairfield Hospital

Fairfield

Tocumwal Cardiff

Port Kembla Orange

Leeton

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HealthShare News May 2015

Page 4

We are people helping people“Staff worked non-stop for three days. They were all just remarkable.”

Thor Hugginson, Sector Manager for Food and Patient Support Services, loaded up his jeep with fresh linen, frozen food, UHT milk and bottled water and headed for Dungog Hospital.

The hospital was under serious stress. Surrounded by devastation the local team (pictured below right) worked tirelessly, providing hot meals to patients and evacuees from nursing homes and the community.

“Maitland Hospital also copped it badly,” said Thor. “The kitchen was flooded, and we faced serious food safety challenges when water poured through the roof. The food production area was moved several times. But every patient was cared for, even as staff wore hearing protection against the ceaseless alarms set off by the water. It was a challenge. But the staff did a brilliant job.”

Manly Hospital experienced a complete power outage, said Helen.

Still, with the storm beating outside, staff provided every patient with a continental breakfast and fresh sandwiches for lunch.

“Power was back up for dinner and the staff were very happy to be able to provide a comforting hot dinner for patients,” said Helen.

“They might have been worried about what they faced when they got home, but that didn’t distract them for a moment. Their commitment was to providing for the patients.”

Gosford Hospital was hit by staff shortages, with the team down by one third as people were cut off by flooding and power outages. In addition, extra patients were brought in from the community who needed special care, or were dependent on oxygen or electrical medical equipment.

“The extra patients were situated wherever the hospital staff could fit them,” said Helen. “We provided a meal service in full and on time to everyone, including all our extra patients.”

At Long Jetty Hospital, local manager Sue Meadowcroft worked alone without power to care for the 20 regular patients and 10 extra people from the community.

“Sue called dietetics to establish which patients required special therapeutic and texture-modified diets and provided a compliant meal to everyone on time. She did extremely well.”

At Woy Woy Hospital staff also cared for an additional 45 patients from the adjoining private nursing home Boronia Court.

Subacute and Community Director of Nursing Audrey Jago commended the Food Services team.

“The staff were excellent,” said Audrey. “They supported the community non-admitted patients, identified any food issues and were able to provide hot and nourishing meals to everyone. Staff also supported Boronia Court when they had their power outage.”

Helen singled out Gosford site manager Di Toomer, Woy Woy manager Tina Bell, Long Jetty manager Sue Meadowcroft and Wyong manager Eva Darwen and their teams for special thanks.

Carmen Rechbauer, Director of Food and Patient Support Services, paid tribute to the hard work and selflessness of staff.

“At times like these, every member of our team comes together and rises to the occasion. I am proud to lead such an inspiring group of people,” said Carmen.

“Our staff members never forget the one reason we are all working so hard every day – and that is to provide the best care we can for patients.”

From page 1

Image reproduced with permission of The Newcastle Herald © 2015

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HealthShare News May 2015

Page 5

Team Linen shows its stripesAs the wild weather roared around Newcastle, the local nerve centre for linen production was hard hit. Flooding, road closures and power outages meant staff was down to just 30 per cent and output was slashed.

But Linen Services is experienced at supporting NSW public hospitals through natural disasters and well-oiled crisis plans swung into operation.

Parramatta Linen Services picked up the service for major Sydney metropolitan hospitals and Orange Linen Service pressed extra linen into service, processed it and rushed it to Newcastle to provide to local hospitals.

Customers usually served by Newcastle Linen Services contributed by carefully assessing and adjusting their orders to request exactly what they needed without padding.

As a result, every hospital was supplied in full and on time.

“Once again, Team Linen showed what we are made of,” said Kevin Prasad, NSW Linen Services Manager. “Each member of the team pulled together to ensure our hospitals were supplied and patients cared for.”

The hard-working team at Linen Services managed to keep Dungog Hospital fully supplied with much-needed sheets, towels and blankets.

Customer Relationship Coordinator Bob Johnson, for instance, rushed a linen order to Dungog and found a hospital with no power and no water, with just one operating phone that belonged to a staff member.

“Houses had been swept away, doctors were unable to reach the hospital, the clinicians that were there were stressed. They were doing a great job,” said Bob.

“Everyone works together at times like this. We all look after each other.”

Service Centres join forcesWhen the storms prevented many Newcastle Service Centre staff from getting to work – and damaged the homes of many of them as well – calls were redirected to Parramatta so that enquiries could be effectively managed despite the staff shortfall.

Recruitment and Employee Transactional Services (RETS), Shared Financial Services and Procurement and Logistics worked closely to ensure customers were kept informed in relation to service delivery impacts and critical processing such as the payroll.

This was achieved through regular Service Centre Updates issued to key contacts across all business lines; as well as recorded messages on Customer Services Team contact numbers.

The offices of Service Centres Newcastle and Parramatta both experienced damage, with Newcastle in particular suffering multiple leaks.

Special mention is made of Cheryl Blow and Julie Evans, Executive Support Officer and Facility Coordinator at Service Centre Newcastle and Service Centre Parramatta respectively, for their tireless efforts during this period, working to ensure the safety and wellbeing of Service Centre staff. This is all the more commendable given that the homes of both were impacted by the storms.

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HealthShare News May 2015

Page 6

Service Centres Parramatta and Newcastle have scooped the pool in the latest round of Staff Excellence Awards, with RETS Customer Relationship Officer Brendan Mann taking the individual prize and the Operations Support team awarded the team prize.

Brendan and the Operations Support team will soon be presented with framed certificates and $150 and $500 respectively, courtesy of sponsor First State Super.

Individual winnerBrendan Mann RETS, Service Centre Parramatta

Each day in his role as a Customer Relationship Officer for RETS, Brendan “deftly manages customer relationships to change minds, win trust and build support for Recruitment and Employee Transactional Services (RETS) and HealthShare NSW service improvement initiatives,” says his manager, Sue McGovern.

“His approach is collaborative, responsive and solutions-driven and has won him praise from customers across the state,” Sue said.

Brendan’s key strengths according to Sue include collaborating with customers to build positive and mutually beneficial relationships; driving an understanding of payroll processes and service improvement initiatives; changing RETS and customer behaviours for a more constructive partnership; as well as translating technical language and processes into helpful information which customers can easily understand and use.

Health Agencies have benefitted from Brendan’s attention to detail and responsive approach. For example, Brendan, with the support of Sharyn Wilson, State Manager, RETS Customer Services, and her team, identified that

stagnant overpayments for Northern Sydney LHD were not being actioned.

Brendan convened a meeting with Northern Sydney LHD’s Directors of Workforce and Finance to propose and implement a solution which resulted in NSLHD actioning the stagnant overpayment report – a move which has already increased the recovery rate of overpayment.

Team winnerOperations Support team RETS, Service Centre Newcastle

Back, L-R: Jodie Jones, Ernesto Calderon, Helen Brown, Bec Caldwell, Abbey Patrick. Front, L-R: Stacey Taylor, Audrey

Sharpe, Natalie Hodge. Absent: Rachelle Diment

Meeting and exceeding customers’ needs, and implementing improvements based on them, is the aim of the Operations Support team for the Recruitment Interface Feedback project.

Abbey Patrick and Rebecca Caldwell implemented this initiative and engaged with customers for improvements, and Audrey Sharp, Ernesto Calderon, Helen Brown, Jodie Jones, Natalie Hodges, Rachelle Diment and Stacey Taylor are continuing and maintaining this important work.

“This project demonstrates a drive to actively seek our customer’s views and implement improvements based on their needs,” said the team’s manager, Janelle Annis-Brown.

“The team has certainly worked hard and is very deserving of a Staff Excellence Award.”

Celebrating staff excellence

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HealthShare News May 2015

Page 7

Business Procurement Services (BPS) recently hosted a large-scale workshop for more than 230 interested parties on the integrated systems established by HealthShare NSW, including one that has been hailed a “world-leading benchmark” by the GS1 Global office.

Registered trading partners, Health Jurisdiction representatives from the Northern Territory, Queensland, ACT and Victoria and NSW Procurement, GS1-accredited Solution Providers, representatives from the National eHealth Transition Authority and GS1 Australia attended a “system walk-through workshop” organised by BPS in late March.

Held at the Zenith Amphitheatre in Chatswood, the workshop featured live system demonstrations and presentations from a number of HealthShare NSW teams including the Catalogue & Data Management Team (CDMT), B2B Team, and Sourcing Team.

The session program also included presenters from external organisations such as NSW Procurement, Bizcaps Pty Ltd and Terumo Pty Ltd, who were invited to demonstrate to the audience system features that facilitate automated and semi-automated procurement data flow.

According to Valentino Bulaon, Manager, Catalogue and Procurement Information, a key focus of the workshop

was to educate trading partners by demonstrating live how a trading partner prepares and publishes data, how this data is receipted, processed (validated and linked) and redirected to appropriate systems such as Oracle R12 and NSWBuy.

The CDMT, a team under BPS, also showcased concurrent projects for i.Pharmacy and various Theatre Management Systems, as well as future plans for other systems, such as CBORD food procurement system and Vuemed as used by Liverpool Hospital.

The NSW Health National Product Catalogue (NPC) project, implemented by the HealthShare NSW CDMT, is recognised nationally and globally. It is considered a “world-leading benchmark” by the GS1 Global office. A case study on this project has been published by GS1 Australia for and on behalf of NSW Health to the global healthcare community.

The post-workshop feedback was very positive, and the CDMT plans to hold a similar workshop every year to ensure that trading partners are constantly updated on the NSW Health NPC Implementation Project.

For further information about this event and the NPC project, please email the CDMT at HSNSW-cdmt@health.nsw.gov.au

Showcasing our integrated systems

HealthShare NSW Sourcing Manager Greg Willcox presents on the National Product Catalogue data utilisation in Oracle R12

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HealthShare News May 2015

Page 8

Returning for a third year, the Service Awards provide a golden opportunity to recognise staff members who go above and beyond to make a difference.

This year, a new category – the Outstanding Commitment Award – will recognise a staff member who is positive, engaging and passionate about doing the best job possible.

HealthShare NSW and eHealth NSW employees can nominate a colleague

or project in the categories of Customer Service; Creating Value; Innovation; Outstanding Commitment and the Chief Executive Award for Leadership. HealthShare NSW and eHealth NSW staff nominations will be considered jointly in all categories (the exception being the Chief Executive Award, for which a winner will be awarded for each organisation).

Sponsored by First State Super, the Awards will be presented at the

Who’s up for a Service Award?

The best job feedback I’ve been given is... when I was nominated last year for a NSW Health Award for the smooth introduction and implementation of a site labour review.

When I’m not at work I like to... be with my family.

When I was a child I wanted to be... a cook.

My pet hate is... people yelling at me.

My most memorable meal was... at the Darwin casino.

I’d love to learn... how to lip-read.

I’m at my happiest when... I am travelling with my husband Ken in our caravan.

The last book I read was... 50 Shades of Grey (oops!)

My dream holiday location is... Canada.

My colleagues would describe me as... a happy, jolly person.

My top three dinner party guests would be... my mum, my dad and my husband.

If I won the lottery I would... retire and help the children.

My guilty pleasure is... Cadbury’s dairy milk chocolate.

If I could trade places with anyone for a week I would choose... Angelina Jolie.

The best advice I’ve ever been given is... start as you mean to continue.

Staff profile

Sue Meadowcroft

Site Manager

Food Services Long Jetty Hospital

HealthShare News May 2015

Page 9

Olympic gold medallist and IT executive Alisa Camplin will deliver the keynote speech at the 2015 HealthShare NSW & eHealth NSW Expo, registration for which is now open.

Best known for her big smile and for winning gold in Freestyle Aerial Skiing at the 2002 Winter Olympics in Salt Lake City, Alisa (pictured right) overcame two knee reconstructions to claim a remarkable bronze at the 2006 Games in Turin – becoming the first Australian medallist at consecutive Winter Olympics.

Currently serving on five prominent Australian Boards – including the Australian Sports Commission, Royal Children’s Hospital Foundation and the Collingwood Football Club – she is also a high-performance management consultant, TV sports commentator and a mum.

Alisa has spent 16 years as an executive with corporate giant IBM, most recently holding the role of Strategy & Transformation Executive.

The keynote speech will be supported by an exciting program of speakers, which will be announced in the coming weeks.

To be held at Rosehill Gardens on Friday 15 August, Expo 2015 will also feature a record number of exhibition booths to showcase current innovations in shared-service delivery and cutting-edge eHealth programs, while also shining a spotlight on future high-value initiatives for our customers.

Free for NSW Health employees, registration can be completed online at hsnsw-ehnswexpo.health.nsw.gov.au

conclusion of the HealthShare NSW and eHealth NSW Expo on Friday 14 August, followed by a celebratory twilight cocktail function.

Expo goes for gold

Get your entries in now!www.hsnsw-ehnswexpo.health.nsw.gov.au/service-awards is the place to go for information, guidelines and the online entry form, as well as sample entries to assist with writing a nomination.

If you have a great project or staff member you would like to nominate, but you’re not sure how to start or what information to include, the Expo team can help! Email them at HSNSW-ehnswawards@health.nsw.gov.au

Follow us:

#hsehexpo

➦Contents

eHealthnews

A $485-million commitment for eHealth was a key plank of the recent Federal Budget, which also revealed a new name for the Personally Controlled eHealth Record (PCEHR), the creation of a new Australian Commission for eHealth and the trial of an opt-out, rather than opt-in, registration model.

To be rebranded myHealth Record, the PCEHR will be more user-friendly for clinicians and will feature a range of additional

information such as medications and adverse drug interactions.

Given that uptake of the current PCEHR system has been slow, the Commonwealth has committed to providing clinicians who participate in the opt-out trials with hands-on training and follow-up support.

An opt-out registration model is expected to increase the number of people with a myHealth Record, to facilitate meaningful and beneficial use of the system by healthcare providers.

myHealth trial to bring critical mass

Continued page V

MAY 2015

ContentsChief Executive’s message . . . . . . . . . . . . . . II

eMM micro-dose . . . . . . . . . . . . . . . . . . . . . . . . . . II

SWIS tackles biggest task yet . . . . . . . . . III

Who’s up for a Service Award? . . . . . . IV

Expo goes for gold . . . . . . . . . . . . . . . . . . . . . . . .V

myHealth trial to bring critical mass (continued) . . . . . . . . . . . . . . . . .V

Calm amid the storm – Information Services staff power on . . . . . . . . . . . . . . . . .VI

Staff profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .VI

HealthRoster launch a success . . . . . . . VII

If you’ve

got a story

or feedback

for eHealth News,

please contact Karen Fontaine

on 8644 2246 or email karen.

fontaine@health.nsw.gov.au

Check out our website at

www.ehealth.nsw.gov.au

➦Continued pV

➦Contents

eHealth News May 2015

Page II

Chief Executive’s message

In a major milestone for the health system, one of eHealth NSW’s flagship clinical programs, HealtheNet – the leading eHealth program in Australia – is on the brink of being fully rolled out across the state.

From June, every LHD will be sending discharge summaries from every inpatient stay or emergency department presentation

via HealtheNet to the NSW Clinical Portal and to a patient’s Personally Controlled eHealth Record (PCEHR), where the patient has a record.

The state-wide roll-out is a major milestone for HealtheNet, which brings together the IT infrastructure and systems to deliver NSW Health clinicians secure 24/7 access to an aggregated summary of a patient’s health information drawn from NSW Health facilities and a patient’s PCEHR, where a patient has a record.

That last point – where a patient has a record – is key. Currently, fewer than one in 10 of those eligible for a PCEHR, soon to be rebranded as the myHealth Record system, are signed up.

But, with the national trial of an opt-out registration option for the myHealth Record system, the information that will become

available in HealtheNet, and hence its power and clinical usefulness, should grow exponentially.

The signs are certainly promising. We only have to look to the UK, where making eHealth registration opt-out rather than opt-in led to records being set up for nearly 46 million people, with an opt-out rate of just 1.4 per cent.

In NSW, the benefits of HealtheNet for patients and their carers are manifold, including an improved experience of the healthcare system by enabling key health information to be available where and when it is needed in a useful and secure form.

I extend my thanks and congratulations to the hard-working and dedicated HealtheNet team, whose efforts are directly helping to achieve our vision of being a trusted and valued partner enabling excellent healthcare in NSW.

Michael Walsh Chief Executive Chief Information Officer eHealth NSW

eMM micro-doseThe pace is accelerating for the Electronic Medication Management (eMM) Program as the system rolls out across NSW:

• Concord Repatriation General Hospital commences hospital-wide ‘go live’ from mid-May;

• Hunter New England LHD’s eMM project at Maitland Hospital is underway, with an implementation planning study being conducted by software partner CSC;

• Western Sydney LHD’s eMM business case has been approved, with Blacktown Hospital set for a 1 July project start-up;

• The next eMM Clinical Leadership Forum, to be held on 9 June, will focus on clinical decision support; and

• eMM’s new monthly newsletter dose will be published this month. To subscribe or to provide feedback or submissions, email jeannette.mcloughlin@health.nsw.gov.au

eHealth News May 2015

Page III

SWIS tackles biggest task yetProviding 120,000 NSW Health employees with new email addresses is a task of gargantuan proportions, but the eHealth NSW team responsible for rolling out the Email Migration Project is powering on.

Having completed successful migrations at 10 Health Agencies, the team led by Jason Carmichael is now preparing to migrate to a modern and secure statewide platform the email addresses of staff working at South East Sydney (SES) LHD and Illawarra Shoalhaven (IS) Local Health Districts.

The statewide messaging system is currently being used by 40,000 users from six LHDs as well as eHealth NSW, HealthShare NSW and Pillars including the Clinical Excellence Commission and the Bureau of Health Information.

The SES LHD and IS LHD migration will add another 20,000 users to the system, bringing the total to around 60,000 by March 2016.

“The eHealth NSW team has done the scoping and helped us to achieve a signed-off business case and now they’ve got started,” said André Snoxall, Chief Information Officer for South East Sydney LHD and Illawarra Shoalhaven LHD, who also provides strategic IT advice to the Sydney Children’s Hospital at Randwick.

“The challenge for us is that we are the biggest entity in terms of IT organisations because of the IS and SES combination and there’s an added complexity because Sydney Children’s at Randwick is really a part of our group.”

As André freely admits, the current clunky and outdated email system is ripe for renovation.

“Our email system is not run to current best-practice standards – it’s tended to grow organically and it doesn’t meet the needs of the business any longer in terms of remote access or capacity – it’s also more expensive running email in-house than running it on SWIS,” André said in an interview with eHealth News.

“So, from the perspective of being cheaper and more effective, it made complete sense for us to join the migration.”

David Davis, eHealth NSW’s Statewide Infrastructure as a Service (SWIS) Program Manager, said SWIS provides

centrally managed technology services which deliver better IT outcomes for clinicians and staff than local bespoke approaches. “This is all about working smarter,” he said.

Apart from getting an @health.nsw.gov.au email suffix, which André says excites those working in his LHDs, the two most attractive outcomes for users are the prospect of reducing the number of usernames and passwords and getting a more fit-for-purpose system.

“It will also have benefits for clinicians who work across various LHDs as well as for those who transfer between them – they’ll carry their email address with them for life,” he said.

“And it’s not just email, it’s also authentication, and that’s key because we all have multiple usernames and passwords but this gets us to a point where a single password to access the most important state and LHD systems is a step closer.”

As André points out, mobile access is becoming increasingly important to clinicians, many of whom work across various LHDs or from off site.

“The seachange that’s happening is that (LHDs) are very much recognising that their people’s interaction doesn’t start and stop with their hospital, that the hospital is part of a wider health system and that technology is a key underpinning enabler of integrated care,” said André.

“There’s also an understanding, partly driven by social networking, that whether healthcare workers are at home or at a conference, they need access to many of the same digital resources as if they were on site.

“They are recognising that the legacy doesn’t support that, so many are very enthusiastic about transitioning to a world where you can get authorised access to anything from anywhere. The migration to SWIS is a key component in our plan to offer Internet-accessible resources to all our staff.”

André Snoxall

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eHealth News May 2015

Page IV

Returning for a third year, the Service Awards provide a golden opportunity to recognise staff members who go above and beyond to make a difference.

And, for the first time, eHealth NSW contractors and consultants can be nominated in all award categories, as well as submit their own nominations.

eHealth NSW Chief Executive and Chief Information Officer Michael Walsh said the Awards presented “an unmissable opportunity to shine a light on staff and projects delivering great outcomes for patients across NSW”.

HealthShare NSW and eHealth NSW employees can nominate a colleague or project in the categories of Customer Service; Creating Value; Innovation; Outstanding Commitment and the Chief Executive Award for Leadership. HealthShare NSW and eHealth NSW staff nominations will be considered jointly in all categories (the exception being the Chief Executive Award, for which a winner will be awarded for each organisation).

This year, a new category – the Outstanding Commitment Award – will recognise a staff member who is positive, engaging and passionate about doing the best job possible.

Sponsored by First State Super, the Awards will be presented at the conclusion of the HealthShare NSW and eHealth NSW Expo on Friday 14 August, followed by a celebratory twilight cocktail function.

Who’s up for a Service Award?

Get your entries in now!www.hsnsw-ehnswexpo.health.nsw.gov.au/service-awards is the place to go for information, guidelines and the online entry form, as well as sample entries to assist with writing a nomination.

If you have a great project or staff member you would like to nominate, but you’re not sure how to start or what information to include, the Expo team can help! Email them at HSNSW-ehnswawards@health.nsw.gov.au

➦Contents

eHealth News May 2015

Page V

Olympic gold medallist and IT executive Alisa Camplin will deliver the keynote speech at the 2015 HealthShare NSW & eHealth NSW Expo, registration for which is now open.

Best known for her big smile and for winning gold in Freestyle Aerial Skiing at the 2002 Winter Olympics in Salt Lake City, Alisa (pictured right) overcame two knee reconstructions to claim a remarkable bronze at the 2006 Games in Turin – becoming the first Australian medallist at consecutive Winter Olympics.

Currently serving on five prominent Australian Boards – including the Australian Sports Commission, Royal Children’s Hospital Foundation and the Collingwood Football Club – she is also a high-performance management consultant, TV sports commentator and a mum.

Alisa has spent 16 years as an executive with corporate giant IBM, most recently holding the role of Strategy & Transformation Executive.

The keynote speech will be supported by an exciting program of speakers, which will be announced in the coming weeks.

To be held at Rosehill Gardens on Friday 15 August, Expo 2015 will also feature a record number of exhibition booths to showcase current innovations in shared-service delivery and cutting-edge eHealth programs, while also shining a spotlight on future high-value initiatives for our customers.

Free for NSW Health employees, registration can be completed online at hsnsw-ehnswexpo.health.nsw.gov.au

Expo goes for gold

Follow us:

#hsehexpo

It is envisaged that as more people join the myHealth Record – and more information is uploaded – the myHealth Record will become an essential tool not only for GPs but also for other healthcare providers, given its power to enable information to be shared quickly and efficiently.

HealtheNet is the statewide system that connects NSW Health hospital

electronic medical records to support continuity of care across NSW Health sites. HealtheNet connects to the PCEHR, sending it discharge summaries and other information. It also retrieves information from the PCEHR, allowing it to be viewed by NSW Health clinicians.

“The HealtheNet system provides an aggregated summary of information

in a patient’s myHealth Record, if they have one, so obviously the more information contained in the record, the better,” said Julie Cashin, HealtheNet Program Director.

“It will provide NSW Health clinicians with a more comprehensive picture of their patient’s history, enabling them to provide better care by preventing errors due to inadequate information.”

myHealth trial to bring critical massFrom page I

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Page VI

eHealth News May 2015

Calm amid the storm – Information Services staff power onWhen the recent wild weather triggered a power outage at Newcastle Data Centre (DC), staff working in eHealth NSW’s Information Services division sprang into action across the state to support the recovery of affected IT systems.

Corporate Technology Centre Manager Brad Melchers paid tribute to Operations Manager Michael Tuckwell who was on site 10 minutes after the power failure and immediately started the recovery. Michael worked with engineering staff at John Hunter Hospital and external contractors to bring power systems back online, only to return home to find his house full of water.

“Given that phones didn’t work very well, Jason Bowe, Felicity Mulhall and John Taubman from the Newcastle Operations team did an amazing job of running around, answering phones when they came back up and assisting in the powering up of services,” said Brad.

In the storage and backup area, Newcastle-based Philip Kennedy quickly began restoration of storage services and kept management informed throughout. Phillip worked long hours to find replacement parts for one of the systems.

Brad also acknowledged the Distributed Systems team of David Clements, Adam Dugomanov, Andrew Anderson and Alberto Varas for bringing Hunter New England (HNE) LHD Windows services back up.

“That was a big effort from David on troubleshooting iPM Citrix issues and Adam on checking everything

else in HNE LHD’s Active Directory & Exchange systems and troubleshooting network issues with the HNE LHD Networks team,” said Brad.

Brad also praised the efforts of Meaghan Rowe from Enterprise Systems who worked long and hard to bring up HNE LHD CAP and DMR systems.

Lack of power, limited site access due to road closures and reduced voice and mobile communications were large factors hindering the restoration of services, but staff did their utmost, with many of them driving to work through atrocious weather conditions.

“Working either at the office or from home, Sydney-based staff checked systems and databases and ensured end users’ services were recovered correctly and as quickly as possible,” said Kieron McGarry, Senior Manager of Technical Services.

Kieron made special mention of Khanh Pham, Sue Pak, Anton Thevaranjan, Daniel Norris and Femi Ohunayo from the Sydney-based Infrastructure Services team, as well as Matt Zahra who led the Database Services team to quickly perform checks on all systems.

“Sydney-based Storage team members Ridwan Widjaya, Gordon Yan and Anthony Takchi assisted Philip remotely by checking systems, logging a case with the vendor and trouble-shooting,” Kieron said.

Chief Technology Officer Simon Geraghty said the fantastic team effort “was a great reflection of the talent, dedication and resilience of eHealth NSW staff”.

Staff profileThe best job feedback I’ve been given is... “Thanks for all your help, Gordon. I owe you a few beers.”

When I’m not at work I like to... drink coffee, read and exercise.

My pet hate is... N/A, I love all pets!

I’m at my happiest when... I’ve made any kind of improvement.

My most memorable meal was... hand-made noodles which my mum prepared the day before I migrated to Australia from Guangzhou, China.

The best advice I’ve ever been given is... even if you cannot make friends, do not create enemies.

Gordon Yan

Storage & Backup Engineer

Parramatta

➦Contents

Page VII

eHealth News May 2015

In a fantastic example of how working collaboratively delivers great outcomes, the new rostering system, HealthRoster, is now live for eHealth NSW.

Following months of planning, testing and training, staff from eHealth NSW were the first in the state to be paid according to the hours entered into HealthRoster.

HealthRoster replaces the ageing Kronos system and has been configured to share information with the StaffLink HR and payroll system.

It was very much a team effort. Corporate IT was responsible for adapting and delivering the HealthRoster software, Workforce was responsible for implementing it and the Service Centre played a critical role in ensuring accurate data was transferred to StaffLink – all of which culminated in more than 300 eHealth NSW staff being paid correctly and on time.

“It’s a great achievement that on our first attempt we were able to successfully extract and send our first ever HealthRoster payfile to the Service Centre for upload to StaffLink,” said Workforce Director Paul Gavel.

“Learning a new system is never easy and I commend all the roster creators, administrators and approvers for their hard work and willingness to learn over the last few months.”

Sue McGovern, State Manager for Recruitment and Employee Transactional Services (RETS), said the Service Centre staff worked tirelessly to support the go-live for eHealth NSW.

“The Service Centre provided advice to inform the processes for the quality checking database which was critical for the go live for HealthRoster. Many staff worked additional hours to check entries to ensure pay outcomes were correct,” said Sue.

Not surprisingly, Program Director Jesper Antonsen is proud of the effort from all teams involved in going live with HealthRoster.

“The eHealth NSW Executive made a call late last year to be the first go-live for HealthRoster to make sure that we get things right for our customers,” he said. “Although it is the smallest group in the overall implementation plan, it will make sure that the foundations are there for the more complex organisations coming up and that we iron out any teething issues for the future.

“We’re excited by the success of the roll-out to eHealth NSW but also we acknowledge there is still a lot of work to do to deliver HealthRoster to the state. It’s continuing to be improved and we are taking on feedback from our current and future implementation site to make it even better.”

HealthRoster launch a successBack, L-R: Joseph Marcelino, Stephen Dabrowski, Utsav Patel, Keshni Lal

Front, L-R: Surinder Kaur Lotey, Danni Jattan, Lina Ou