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Dik BijlMicrosoft

New World of Work(NWOW)@ Microsoft

Workshop April 3, 2009

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NWOW @ Microsoft

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Microsoft’s Questions for RSM in 2006

1. Can you help us prove and validate that implementing the NWOW really pays of?

2. Can you monitor our journey towards NWOW and give us feedback on how we are doing?

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Overall Research Framework

PeoplePeopleJob SatisfactionJob SatisfactionFlexibility/AgilityFlexibility/Agility

ProfitProfitRevenueRevenueProductivityProductivity

PlanetPlanetMobility Mobility -- CO2 OutputCO2 OutputSustainable Sustainable DevelopmentDevelopment

Perceived Perceived CharacteristicsCharacteristics

New World of WorkNew World of Work

AdoptionAdoptionYes/NoYes/No

ImplementationImplementation& Integration& Integration

OrganizationOrganizationReadinessReadiness

EnvironmentEnvironmentPressure/DynamicsPressure/Dynamics

Context / LegacyContext / Legacy1.1. HistoryHistory2.2. Context / CultureContext / Culture3.3. TimeTime

Impact/Impact/EffectsEffects

MediatorMediatorIterativeIterativeImplementationImplementationProcessProcess

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Workplace

Technology

Trust

Empowerment

Job Motivation

Modularity

Task Characteristi

cs

Communication&

Cooperation

Mobility

Dimensions of Work

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Timing

Trigger Adoptiondecision

ImplementationPilots

IntegrationOperational

ImpactEffects

New Building (Q1-08) &New Work Concepts

0-MeasurementJuly 2007

N=268

Time

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MobilityCommunication &Cooperation

TaskCharacteristics

Modularity

Work/life balance

Job Motivation

Empowerment

Trust

Technology

Workplace

RewardSystem

Analysis Case Companies

Willingness to change

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Output parameters

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Work Dimension Survey 2007Regression Dimensions on Productivity

42% of the Productivity is Explained by the work dimensions above

Work Dimension Beta Sig. MeansEnhancementopportunities

Empowerment Competence 0,32 0,00 4,23 0,77Extrinsic Job Motivation 0,29 0,00 3,54 1,46Empowerment Impact 0,14 0,04 4,27 0,73Empowerment Self-determination 0,12 0,06 4,27 0,73Inclination work in Open Office 0,11 0,07 3,33 1,67Task Identity 0,10 0,07 3,50 1,50Job Complexity 0,10 0,07 3,52 1,48Transparency -0,13 0,04 3,92 1,08Task Interdependence -0,14 0,02 4,17 0,83

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Timing

Trigger Adoptiondecision

ImplementationPilots

IntegrationOperational

ImpactEffects

New Building (Q1-08) &New Work Concepts

0-MeasurementJuly 2007

N=268

Time

1-MeasurementOct 2008

N=298

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Inte

rven

ties

20

07

-20

08

Interventions Participants % of pop Using a flexible workplace in the new building 287 98.0 Gaining personal insight via an MBTI personality test 236 80.5 Participation in a team session on MBTI 227 77.5 Retrieving info from the 2bPR website/blog/wiki 215 73.4 Attending of the Room for Growth Day September '08 194 66.2 Attending of the Room for Growth Day September '07 188 64.2 Participating in department/team session on 2bPR 180 61.4 Following training as part of introduction of 2bPR 123 42.0 Actively contributing to the 2bPR website/blog/wiki 30 10.2 Using a 2bPR buddy 14 4.8  

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0,000,501,001,502,002,503,003,504,004,505,00

Workplace MobilityTeam Distribution

Collaboration within WorkgroupInteraction outside Organization

Task Interdependence

Transparency

Job Complexity

Task Variety

Task Identity

Skill Variety

Dynamc Teaming

Process Modularity

Work-life Balance

Intrinsic Job Motivation

Extrinsic Job MotivationRelationship Colleagues

Relationship SuperiorCarreer EncouragementEmpowerment MeaningEmpowerment CompetenceEmpowerment Self-determination

Empowerment Impact

Trust in Management

Trust in Employees

Willingness to Change

Technology Usage - Search and …

Technology Usage - Publish and …

Technology User Classification

Attitude towards New Technologies

Inclination work in Open Office

(Lack of) Distraction Workplace

Control Workplace

Satisfaction WorkplaceReward Systems

Member Flexibility

Work Dimensions Paired Sample Means Comparison 2007 - 2008

Means 2008

Means 2007

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Microsoft’s Question for RSM 2009-2010

1. Can you extend the framework more towards sustainability in all 3 sectors of People, Profit, Planet?

People People Job SatisfactionJob SatisfactionFlexibility/AgilityFlexibility/Agility

Profit Profit RevenueRevenueProductivityProductivity

Planet Planet Mobility Mobility -- CO2 OutputCO2 OutputSustainable DevelopmentSustainable Development

Perceived Perceived CharacteristicsCharacteristics

New World of WorkNew World of Work

AdoptionAdoptionYes/NoYes/No

ImplementationImplementation& Integration& Integration

OrganizationOrganizationReadinessReadiness

EnvironmentEnvironmentPressure/DynamicsPressure/Dynamics

Context / LegacyContext / Legacy1.1. HistoryHistory2.2. Context / CultureContext / Culture3.3. TimeTime

Impact/Impact/EffectsEffects

MediatorMediatorIterativeIterativeImplementationImplementationProcessProcess