New World of Work (NWOW)@ Microsoft - ERIM Home · Pressure/DynamicsPressure/Dynamics Context /...
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1 Dik Bijl Microsoft New World of Work (NWOW)@ Microsoft Workshop April 3, 2009
Transcript of New World of Work (NWOW)@ Microsoft - ERIM Home · Pressure/DynamicsPressure/Dynamics Context /...
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Dik BijlMicrosoft
New World of Work(NWOW)@ Microsoft
Workshop April 3, 2009
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NWOW @ Microsoft
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Microsoft’s Questions for RSM in 2006
1. Can you help us prove and validate that implementing the NWOW really pays of?
2. Can you monitor our journey towards NWOW and give us feedback on how we are doing?
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Overall Research Framework
PeoplePeopleJob SatisfactionJob SatisfactionFlexibility/AgilityFlexibility/Agility
ProfitProfitRevenueRevenueProductivityProductivity
PlanetPlanetMobility Mobility -- CO2 OutputCO2 OutputSustainable Sustainable DevelopmentDevelopment
Perceived Perceived CharacteristicsCharacteristics
New World of WorkNew World of Work
AdoptionAdoptionYes/NoYes/No
ImplementationImplementation& Integration& Integration
OrganizationOrganizationReadinessReadiness
EnvironmentEnvironmentPressure/DynamicsPressure/Dynamics
Context / LegacyContext / Legacy1.1. HistoryHistory2.2. Context / CultureContext / Culture3.3. TimeTime
Impact/Impact/EffectsEffects
MediatorMediatorIterativeIterativeImplementationImplementationProcessProcess
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Workplace
Technology
Trust
Empowerment
Job Motivation
Modularity
Task Characteristi
cs
Communication&
Cooperation
Mobility
Dimensions of Work
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Timing
Trigger Adoptiondecision
ImplementationPilots
IntegrationOperational
ImpactEffects
New Building (Q1-08) &New Work Concepts
0-MeasurementJuly 2007
N=268
Time
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MobilityCommunication &Cooperation
TaskCharacteristics
Modularity
Work/life balance
Job Motivation
Empowerment
Trust
Technology
Workplace
RewardSystem
Analysis Case Companies
Willingness to change
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Output parameters
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Work Dimension Survey 2007Regression Dimensions on Productivity
42% of the Productivity is Explained by the work dimensions above
Work Dimension Beta Sig. MeansEnhancementopportunities
Empowerment Competence 0,32 0,00 4,23 0,77Extrinsic Job Motivation 0,29 0,00 3,54 1,46Empowerment Impact 0,14 0,04 4,27 0,73Empowerment Self-determination 0,12 0,06 4,27 0,73Inclination work in Open Office 0,11 0,07 3,33 1,67Task Identity 0,10 0,07 3,50 1,50Job Complexity 0,10 0,07 3,52 1,48Transparency -0,13 0,04 3,92 1,08Task Interdependence -0,14 0,02 4,17 0,83
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Timing
Trigger Adoptiondecision
ImplementationPilots
IntegrationOperational
ImpactEffects
New Building (Q1-08) &New Work Concepts
0-MeasurementJuly 2007
N=268
Time
1-MeasurementOct 2008
N=298
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Inte
rven
ties
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07
-20
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Interventions Participants % of pop Using a flexible workplace in the new building 287 98.0 Gaining personal insight via an MBTI personality test 236 80.5 Participation in a team session on MBTI 227 77.5 Retrieving info from the 2bPR website/blog/wiki 215 73.4 Attending of the Room for Growth Day September '08 194 66.2 Attending of the Room for Growth Day September '07 188 64.2 Participating in department/team session on 2bPR 180 61.4 Following training as part of introduction of 2bPR 123 42.0 Actively contributing to the 2bPR website/blog/wiki 30 10.2 Using a 2bPR buddy 14 4.8
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0,000,501,001,502,002,503,003,504,004,505,00
Workplace MobilityTeam Distribution
Collaboration within WorkgroupInteraction outside Organization
Task Interdependence
Transparency
Job Complexity
Task Variety
Task Identity
Skill Variety
Dynamc Teaming
Process Modularity
Work-life Balance
Intrinsic Job Motivation
Extrinsic Job MotivationRelationship Colleagues
Relationship SuperiorCarreer EncouragementEmpowerment MeaningEmpowerment CompetenceEmpowerment Self-determination
Empowerment Impact
Trust in Management
Trust in Employees
Willingness to Change
Technology Usage - Search and …
Technology Usage - Publish and …
Technology User Classification
Attitude towards New Technologies
Inclination work in Open Office
(Lack of) Distraction Workplace
Control Workplace
Satisfaction WorkplaceReward Systems
Member Flexibility
Work Dimensions Paired Sample Means Comparison 2007 - 2008
Means 2008
Means 2007
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Microsoft’s Question for RSM 2009-2010
1. Can you extend the framework more towards sustainability in all 3 sectors of People, Profit, Planet?
People People Job SatisfactionJob SatisfactionFlexibility/AgilityFlexibility/Agility
Profit Profit RevenueRevenueProductivityProductivity
Planet Planet Mobility Mobility -- CO2 OutputCO2 OutputSustainable DevelopmentSustainable Development
Perceived Perceived CharacteristicsCharacteristics
New World of WorkNew World of Work
AdoptionAdoptionYes/NoYes/No
ImplementationImplementation& Integration& Integration
OrganizationOrganizationReadinessReadiness
EnvironmentEnvironmentPressure/DynamicsPressure/Dynamics
Context / LegacyContext / Legacy1.1. HistoryHistory2.2. Context / CultureContext / Culture3.3. TimeTime
Impact/Impact/EffectsEffects
MediatorMediatorIterativeIterativeImplementationImplementationProcessProcess
