New Technology Challenges & Successes
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New Technology Challenges & Successes
A look at technologies that are being utilized in our newest branch library, with emphasis given to the role that RFID, wireless access, blogs and wikis all play in daily library operations, including the real world benefits that such technologies can provide.
• Michael Casey, Branch Manager, Gwinnett County Public Library
• Chris Hall, IT Coordinator, Gwinnett County Public Library
Computers In Libraries22 March 2006
Casey & Hall, Computers In Libraries. 22 March 2006
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UnConference
Fundamental Law of Conventional Conferences
The sum of the expertise of the people in the audience is greater than the sum of expertise of the people on stage.
Dave Winer at http://scripting.wordpress.com/2006/03/05/what-is-an-unconference/
So……please participate, ask questions!.
Casey & Hall, Computers In Libraries. 22 March 2006
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Building a New Library
From the ground up…
July 2005
Casey & Hall, Computers In Libraries. 22 March 2006
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Choosing Technologies to Advance the Library
So many factors to consider…
• Community needs
• Library needs for service delivery• How do you deliver your materials and services?
Casey & Hall, Computers In Libraries. 22 March 2006
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Decision Making Considerations
• Library’s strategic plan
• Organizational culture
• Library’s budget
• Size of building
• Expected return on investment
Casey & Hall, Computers In Libraries. 22 March 2006
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Decision Making Considerations
Library’s Strategic Plan
What are your strategic goals?• If technology serves no goal then it serves no purpose• Must operate within the framework of your mission and vision
What tools serve those goals?• Input from all parties required• Bleeding Edge vs. Leading Edge vs. Close Follower
Always looking, always alert• Emerging Technology Team or some outward looking group that matches technology with library needs
Casey & Hall, Computers In Libraries. 22 March 2006
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Decision Making Considerations
Questions?
Comments?Casey & Hall, Computers In Libraries. 22 March 2006
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Decision Making Considerations
Organizational Culture
What is your library’s technology culture?• Buy it off the rack?• Build it yourself?• Piece it together using existing parts?
What place does IT have in the organization?• Do they play a part in all levels of planning and decision making?• Are they brought in early or only after the idea has been decided upon?• Or, worse, are they only brought in after the product has been purchased?
What is your library’s comfort level?• Single vendor versus best of breed• “We’ve bought from them before, we’re buying from them again.”
Casey & Hall, Computers In Libraries. 22 March 2006
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Decision Making Considerations
Questions?
Comments?Casey & Hall, Computers In Libraries. 22 March 2006
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Decision Making Considerations
Budget
• Finite resources• Firm ROI expectations
Size of Building
• Finite amount of space• Community needs should take priority
Casey & Hall, Computers In Libraries. 22 March 2006
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Decision Making Considerations
Return on Investment
• How does this technology impact your library• customer service• staff efficiency• bottom line numbers
• circulation• library visits (real or virtual)• votes in the upcoming election
• Set your expectations before implementation and stick to them during the review!• Be willing to change or discard anything that’s not giving you what you need.
• It’s easier to change now than later!
Casey & Hall, Computers In Libraries. 22 March 2006
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Decision Making Considerations
Questions?
Comments?Casey & Hall, Computers In Libraries. 22 March 2006
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Technolust
“Technolust - an irrational love for new technology combined with unrealistic expectations for the solutions it brings.”
Technoplans vs. Technolustby Michael Stephens
Library Journal, November 1, 2004
No discussion of new technologies would be complete without mentioning:
How to avoid this?
Casey & Hall, Computers In Libraries. 22 March 2006
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Technolust
Keep it grounded
Always ask…
How can it allow us to best serve our customers?
Casey & Hall, Computers In Libraries. 22 March 2006
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Good Use of Technology
How Do We Serve More With Less?
Efficiency
Does it make better use of staff energy and time?
Effectiveness
Does it reach more users with equal or less effort?
Casey & Hall, Computers In Libraries. 22 March 2006
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What Tools Did We Choose?
RFID – Radio Frequency Identification
WiFi – both staff and public wireless network access
Blogs – internal and external communications
Wikis – knowledge management
Casey & Hall, Computers In Libraries. 22 March 2006
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What Tools Did We Choose?
Two Views
• Internal and External Benefits of the technology
• Actual Implementation • Installation• Maintenance
Casey & Hall, Computers In Libraries. 22 March 2006
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RFID
Internal Benefits
• Efficiency• Role in new branch opening
• more work upfront with tagging• mobile tagging – taking it to the shelves
• Check-out and Check-in time reduced• Less material handling• Material quickly placed back into the stream• Self-service customer use• Greatly improved inventory control• and more…..
RFID is new! There will be growing pains! Long term savings will be there!
Casey & Hall, Computers In Libraries. 22 March 2006
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RFID
External Benefits
• Staff have time for direct customer service to more users• Customer’s more independent when completing simple tasks• Customer satisfaction and empowerment
•RFID is new! There will be growing pains! Long term savings will be there!
Casey & Hall, Computers In Libraries. 22 March 2006
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RFID
Implementing
Test, test,
retest
Casey & Hall, Computers In Libraries. 22 March 2006
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RFID
Questions?
Comments?Casey & Hall, Computers In Libraries. 22 March 2006
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WiFi
Internal Benefits
• Un-tethered network access to serve anyone anywhere with the right tool
• Going to the customer
• Expansion or remodeling freedom – only power and space are required to move computers
• Customers utilize own equipment, not library’s hardware or software
Casey & Hall, Computers In Libraries. 22 March 2006
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WiFi
External Benefits
• Customer’s more independent when completing simple tasks
• Their hardware, their software, our data
• Access to WiFi in surrounding parks or seating areas
Town or citywide WiFi?
Casey & Hall, Computers In Libraries. 22 March 2006
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WiFi
Implementation
• Staff WiFi • security
• Customer WiFi• coverage• maintenance• simplicity for user
Casey & Hall, Computers In Libraries. 22 March 2006
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WiFi
Questions?
Comments?Casey & Hall, Computers In Libraries. 22 March 2006
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Internal Benefits• Communications in general – speaking to different people about different issues
• Horizontal and vertical communications
Horizontal
Staff Staff
Vertical Management
Staff
• Trust issue – should names be used on posts? We do.
Blogs
New staff New branch
Stressed management?
Casey & Hall, Computers In Libraries. 22 March 2006
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Blogs
External
Board
Customers Administration
Staff
• Library news that allows for easy feedback• Public / open communications• Direct communication with board• Get your message out
Casey & Hall, Computers In Libraries. 22 March 2006
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Blogs
Implementation
• WordPress• Movable Type
• Blogger• WordPress.com• TypePad
Casey & Hall, Computers In Libraries. 22 March 2006
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Blogs
Questions?
Comments?
Casey & Hall, Computers In Libraries. 22 March 2006
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Wikis
Internal Benefits
Knowledge management
• Captures valuable and fleeting information• reference desk questions
• Reduces the excuse of “the guy who knew that is gone”
• Digital repository for library documents
• Improves staff comfort with library history and philosophy
• policies and guidelines – history behind their creation• mission and vision – what was the thought process
Casey & Hall, Computers In Libraries. 22 March 2006
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Wikis
External Benefits
Community knowledge management• local history• geneology• shared user knowledge
Casey & Hall, Computers In Libraries. 22 March 2006
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Wikis
Implementation
• MediaWiki• TWiki• Kwiki
• PBWiki• JotSpot• Socialtext
Casey & Hall, Computers In Libraries. 22 March 2006
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Wikis
Questions?
Comments?
Casey & Hall, Computers In Libraries. 22 March 2006
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Review
RFID – Radio Frequency Identification
WiFi – both staff and public wireless network access
Blogs – internal and external communications
Wikis – knowledge management
Casey & Hall, Computers In Libraries. 22 March 2006
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Review
Only one way to do more with less…
Efficiency
Does it make better use of staff energy and time?
Effectiveness
Does it reach more users with equal or less effort?
Casey & Hall, Computers In Libraries. 22 March 2006
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Casey & Hall, Computers In Libraries. 22 March 2006
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Casey & Hall, Computers In Libraries. 22 March 2006
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New Technology Challenges & Successes
Contact Info
Michael Caseyhttp://[email protected]: librarycrunchSkype: michaelcasey
Chris [email protected]
Thank youCasey & Hall, Computers In Libraries. 22 March 2006