ContentsOur SolutionsTotal Banking Solutions

Dialogues and ConversationsNihad Abdallah

News from Giza Systems• Blood Donation• Trip to Elein Elsokhna• Seminar for Business & Operations

Soutions for the Electiricity Sector• Honored Employees• Sales Meeting• Employee Certification• Hiking Trip• Banking Seminars• Presence in Exhibitions• Giza Systems Joins TeleManagement

Forum• Narus / Giza Systems Partnership• Sales Champion• Giza Systems at the Conference for

Development of GovernmentManagement Units

• National Telecom Regulatory Authority -ERP Kick-off Meeting 

Our CustmersGiza Systems Keen on PromotingCustomer Satisfaction

New Business• Industrial Development Bank of Egypt• Latest Achievements in the Oil &

Gas Sector• Giza Systems Implements Oracle CRM

for Swift Group• Giza Systems Provides a New Solution

for Telecom Egypt

Our Partners• Interview with James Mullins• Magazine Feature

Quotations from the Press

New TechnologiesIPTV

Glossary

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In a major initiative set to modernizethe bank, IDBE signed a softwarecontract with a consortium of GizaSystems and ICS London; aspecialized international corebanking software company.

IDBE is a specialized industrial stateowned bank with 14 branches all overEgypt. This project is out of many othersin implementing a 4 year IT strategy tomodernize the bank and upgrade itsoperations to international standards.

Mr. Shaheen Serag El Din, Chairmanof IDBE, on the occasion said: “The corebanking solution which wil l beimplemented for IDBE by Giza Systems& ICS is central to the Bank’s IT andbusiness strategies.

IDBE developed this strategy togetherwith the Egyptian consulting firm

Business information Technology (BIT).The consortium of Giza Systems & ICSwas chosen in an international bid; thechoice was based on their technicalcapabilities, suitability of their solutionto the bank requirements and also theirvery aggressive financial proposal.

Continued on Page 12

Contract signing ceremony

Industrial Development Bank of Egypt (IDBE)Awards a Prestigious Centralized CoreBanking System Project to a Consortium ofGiza Systems and ICS London

September 2006Issue 7Newsletter

Special Edition: Banking

New TechnologiesIPTVThe latest TV technology is Internet Protocol Television (IPTV)which provides a unique TV experience to viewers. Now, noone will plan their time according to the TV schedule, nor willthey have to hurry up to catch up their favorite program.

The IPTV service uses broadband connection to transmittelevision programs over the Internet Protocol (IP), a highlymanaged and protected network. IPTV users do not log into aweb page to get the required TV program. Instead, there is atwo-way digital broadcast signal sent through a switchedtelephone or cable network by way of a broadband connection.

A set-top box, connected to the TV, is programmed with softwarethat can handle viewer requests to access many availablemedia sources.

To begin using the service, the Set-topbox should be connected to the TV andthe ADSL modem.

IPTV gives more room for TV userinteractivity. Subscribers can accessinformation through hyperlinks displayedon the screen, while watching.

In addition, they are capable of sendingSMS, instant messages and e-mails aswell as having their informationdisplayed. Customization is a keystrength in this new trend as well.

IPTV enables the viewer to select the list of channels theywould like to watch, instead of having long lists of channelsthat the user never watches.

In addition, viewers will enjoy time-shifting; having then theopportunity to view the shows at a more convenient time.Furthermore, IPTV enables parents to control their children'sTV viewing using their mobiles. IPTV presents a better qualitystandard. This is due to that fact that it sends only one programat a time.

When a viewer changes the channel or selects a program, anew stream of content is transmitted from the provider's serverdirectly to the viewer's set-top box. Whereas, traditional cabledigital television is capable of delivering hundreds of channelsat the same time to each subscriber which results in qualitydecline and bandwidth shortage coupled with the number ofchannels offered.

GlossarySet-Top BoxThe term set-top box describes a device that connects to a televisionand some external source of signal and turns the signal into content thendisplays it on the screen.

Direct Broadcast Satellite (DBS)DBS is a technology to deliver a television or audio signal digitally, directlyfrom an orbiting satellite to a consumer's one- to three-foot-diameterdish at the consumer's home or business.

Online Analytical Processing (OLAP)Decision support software that allows the user to quickly analyzeinformation that has been summarized into multidimensional views andhierarchies. OLAP tools are used to perform various trend analyses.They enable users to drill down into masses of statistics.

Data Warehouse (DW)A database designed to support decision making in an organization. Datafrom the production databases are copied to the data warehouse so thatqueries can be performed without disturbing the performance or thestability of the production systems.

Application Programming Interface (API)An Interface with a language and message format used by an applicationprogram to communicate with the operating system or some other controlprogram such as a database management system (DBMS) orcommunications protocol.

Straight Through Processing (STP)In financial technology, STP is the ability to process a stock transactionby computer from beginning to end without manual intervention at anyof the stages.

Business Intelligence Software (BI)BI software enables users to obtain enterprise-wide information moreeasily. Such products are considered a step up from the typical decisionsupport tools because they more tightly integrate querying, reporting,OLAP, data mining and data warehousing functions.

Content Management (CM)CM is a set of processes and technologies supporting the evolutionarylife cycle of digital information. This digital information is often referredto as content or, to be precise, digital content.

Information Life Cycle Management (ILM)ILM refers to comprehensive storage management program within anenterprise. Also called "data life cycle management" (DLM), it takes intoconsideration the value of the information over time, how quickly and atwhat cost it must be made available for user queries and how long itmust be retained before being deleted. An ILM implies that all dataentered into the system have been assigned a type or category basedon access rules, retention requirements and business practices.

Storage Area Network (SAN)SAN is a network of storage disks. In large enterprises, a SAN connectsmultiple servers to a centralized pool of disk storage. Compared to managinghundreds of servers, each with their own disks, SANs improve systemadministration. By treating all the company's storage as a single resource,disk maintenance and routine backups are easier to schedule and control.In some SANs, the disks themselves can copy data to other disks forbackup purposes without any processing overhead at the host computers.

17 Tiba St., Mohandessin, Cairo 12311, EgyptTel.: +20 2 760 8801 Fax: +20 2 338 5775info@gizasystems.com www.gizasystems.com

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With the new regulations in the BankingSector, banks today need better understandingof key indicators and best practices for betterdecision making in all areas of operation.Thus, Giza Systems provides banks with aBasel II Enabler, which focuses on providingenterprise-wide risk management systemand on supporting real time global bankingagreements and economic capital .

Moreover, Giza Systems provides aManagement Information System (MIS) toempower the top management with acomplete view of operations to facilitate thedecision making process.

Back OfficeBanks aiming at acquiring a competitive edgeshould keep pace with the new globaleconomic environment.

With the support of an advanced high-techBack Office solution, banks can successfullycompete in the market. Giza Systems BackOffice Solutions ensure the coordination ofbusiness processes and reduction ofworkload, while maximizing work efficiency.

They help banks plan and implement theircore strategy, through Enterprise ResourcePlanning (ERP), Asset Management (AM)and Human Resources Management(HR)solutions.Risk Management (RM) has become anecessity for banks' operations.

Giza Systems RM solution provides acomplete picture of the organization's riskstatus across all operations and covers allrelevant risks.

Giza Systems provides a Balanced Scorecardssystem (BSC) which helps banks identify, set,and implement the strategy, then track theimplementation in order to improve theirmanagement performance.

As banks need to effect ively andcomprehensively manage their data, GizaSystems provides the latest technologies ondata management and archiving, through aContent Management (CM) solution.

CM helps banks build and manage anintegrated electronic access infrastructurefor content, applications and processes. Itensures secure data storage, delivery andretrieval of critical information withoutburdening banks with hefty operational costs.

It also minimizes business risk, acceleratetime-to-value and sustain a lower Total Costof Ownership (TCO).

Customer RelationshipManagementGiza Systems provides banks with a CustomerRelationship Management (CRM) solution,which offers banking focused features tosupport their interactions with their customers.

CRM enables banks to improve their

customers’ perceived-value. Additionally, itfacilitates the collection of customer datafrom every interaction and ensures appropriatedata storage. Banks can use stored data forspecific business purposes, such as salesmanagement.

Business IntelligenceThe Business Intelligence (BI) solution is aset of concepts, methods and processesdeveloped to support decision-making processfor banks. BI uses information from multiplesources, and creates a complete and accurateunderstanding of business dynamics.

It provides a rich customer Data Warehouse(DW) that consolidates all customerinformation for an enhanced customerrelationship management.

Information Life-CycleManagementInformation Life-Cycle Management (ILM)solution ensures that banks’ information isstored appropriately over multi-tier storagemedia.

Giza Systems solution ensures thatinformation is moved between different tiersof storage media while maintaining banks’required service levels at a lower TCO.

Information Life-Cycle Management isfurnished with the modules of Tiered Storage,Data Classification and Data Movement.

Our SolutionsOur Solutions

In today’s highly dynamic market, theBanking sector should always meetchallenges of enhancing performance,processes and business strategies.Having the best-of-breed technologiesis the fastest way to meet thesechallenges efficiently and effectively.Giza Systems Banking solutions helpplace banks a step ahead of theircompetitors by improving andstrengthening their customer servicechannels and creating personalizedservices to their customers.

These solutions provide the propertools for achieving total automationand functional integration, resultingin a revolutionary quality service andcustomer satisfaction. Giza Systemsemploys i ts expert ise in ITConsultancy and Assessment toprovide banks with the tools tostreamline their operations throughseamlessly integrated multipleapplications, networks and platforms.

Front Office ModulesGiza Systems front office solutions ensurethe availability of real time information 24/7.Hence, customers are able to obtaininformation about their accounts; instantly,in addition they can manage these accountsremotely. It enables the provision of a highlypersonalized service across multiple channels.

This, in turn, enables banks to enhance their

customer interface and attain customersatisfaction, retention and loyalty. Front Officemodules include Phone Banking, MobileBanking and Internet Banking.

Core BankingWith today’s tremendous changes in thefinancial services sector, a reliable corebanking solution is crucial to equip banks withimportant tools and ensure competitiveness.Giza Systems' Core Banking Solutions helpbanks to streamline their business processesand reduce their operating costs for thepurpose of attaining operational efficiency.

It empowers banks to efficiently handle hugevolume of transactions with timely reporting.Add i t iona l l y, i t ensures accurate

documentation and automatic generation ofreports periodically, which in turn result inhigher employee productivity.

Core Banking modules enable the automatedmanagement of Cash, Treasury, GeneralLedger, and Settlements. It handles inter-bank operations such as Clearing and intra-bank operations such as Inter BranchBanking. The solution, also, enables thebanks to streamline the operations andmanagement pertaining to Loans, Accounts(Personal and Corporate), Post-datedCheques and Trade Finances. To ensuremaximum security for Bank customers,Giza Systems provides a SignatureManagement Module which can store upto 9999 signatures per account.

Total Banking Solutions

I think at Giza Systems we have enoughexperience and qualifications that would enableour team members to pass both levels.

Q:Would you tell us about majorprojects that enriched yourprofessional experience?A: At the beginning of my career at DMS, Iparticipated in a distribution systemimplementation project at Procter and Gamble;a significant customer yet extremelyprofessional and dynamic. This experienceaffected me both personally and professionally;I learned the meaning of hard work,commitment and customer satisfaction.

Another project that also had an impact onmy career was Telecom Egypt's Mega Projectwhere I learned all about communication,integration among people as well as the abilityto identify stakeholders and orchestrate theirinvolvement. In this project, I learned tomaintain communication channels to receivefeedback as well as implement problem solvingtechniques.

Q:Project Management Office isa relatively new area not only inGiza Systems but also in Egypt.Would you please highlight theimportance of this area to thebusiness world?A: Any company that aspires to grow shouldhave a similar central project managementoffice in their organization structure.PMO helps in effectively analyzing and solvingproblems encountered during the course ofthe projects, which in turn improvesperformance. PMO also helps organizationsachieve one of their main objectives ofeffectively utilizing time and resources tocontinually improve productivity.

Q:What are your activities asPMO manager?A: We plan on having a more proactive visionin the future to be able to accurately predictproblems before they take place. This, ofcourse, requires more details and informationas well as an open communication channelbetween the PMO and project managers. Forthat reason, we are currently focusing on thetraining and career development of moreproject managers. In fact, we started adevelopment program in this year to train

interested candidates that we feel have thepotential and skills to be highly qualified projectmanagers.

Furthermore, PMO focuses on customersatisfaction by establishing standard PMOprocesses that encourage the completion ofprojects on time, within budget, and to anagreed level of quality. As a matter of fact,part of the ability to execute better, faster,and at a lower cost comes from theorganization's implementation of standardprocesses and practices.

We review quality procedures for ISO andconduct internal audits to ensure that allstandards and methodologies are beingapplied. We also provide management withstatistical measures to monitor performanceand measure progress.

Q:Since your division is newlyestablished, what’s the approachit is currently using to positivelyin f luence the company ’sperformance?A: We use two main approaches to positivelyinfluence the company's performance. Thefirst one mainly focuses on the developmentof Project Managers' skills and capabilities byproviding up-to-date Project Managementclasses and training.

The classes focus on preparing for PMIexamination, making use of modern teachingtools and techniques in addition to conductingproject audits and assessments.

This, in turn, will enhance the Project Mangers'performance as well as personal skills suchas in te rpersona l commun icat ions ,leadership, decision making etc.

As for our second approach, we concentrateon helping project managers adopt a consistentsystematic and reliable approach to our projectmanagement methodology called "Fanar".This approach helps reduce project risks,improve project success rate and increaseproductivity and quality. To be most effective,this consistent approach includes projectmanagement methodology, standards,guidance, practices, tools, techniques,education, coaching and training. The projectmanagement office is, therefore, in charge ofthe deployment and the continuous

improvement of this approach for all projectsand project managers.

Q:From your point of view, howwould this new approach impactcustomer satisfaction?A: Giza Systems has always had a proactiveapproach with regards to customer satisfactioneven before PMO was establ ished.What PMO has added is perhaps a morestructured and consistent methodology; afterthe customers formally accepts a project andits deliverables, a PMO team member holdsa formal meeting with them.

The meeting addresses customer satisfactionissues and receives feedback on Giza SystemsProject Management Process Assessmentand Project Satisfaction. Then, this is analyzedinternally and fed back into our processes tobe taken into consideration in future projects.

Q:How does your division ensurethe quality of projects carried out?A: We continuously monitor ourselves byperiodically running internal audits to verifythe processes as well as generate a list ofobservations for improvement.

Q:What are PMO’s future goalsat Giza Systems?A: There are two main goals. The first is tooptimize allocation of project resources, andproject selection and prioritization process.The PMO can play a cross-functional role bymonitoring resource information thatencompasses all the projects.

This will facilitate the project resources planningacross the organization and supportmanagement decision making about projectselection, prioritization and resource allocations.

Our second goal is to provide a better visibilityand control of projects in order to minimizethe occurrence of problems as well as enablingtheir early identification before they take place.

As for resource allocation, since eachdepartment has precise goals along with thecompany's vision, we aim at reaching aconsistent rhythm across the organization, sowe can have the opportunity to optimizeresources usage based on the project’simportance and the company's objectives.

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On behalf of all the employees at Giza Systems,we cheer Nihad Abdallah for being the firstemployee at Giza Systems to obtain the ProjectManagement Professional (PMP) degree fromthe Project Management Institute in the UnitedStates of America. Nihad has set a great examplefor her colleagues, who are now following suitand getting the same recognition she attainedover 2 years ago from the Project ManagementInstitute (PMI). Since Nihad is also the first tohold the position of Project Management Office(PMO) Manager, we found it appropriate to shedlight on her career and her new role and how ithas impacted business at Giza Systems.

Q:Nihad, I would like you to shedlight on your educationalbackground,A: I got a B.Sc. in Electrical Engineering,Communication & Electronics at Ain ShamsUniversity in 1991.

Q:Why did you choose this fieldin particular & how close wereyour studies to your actual work?A: In the late 80's, wireless and car phoneswere the most talked about gadgets in Egypt,and I was at the time very eager to knowmore about this new trend. Soon after Igraduated, I attended a 6 month course atData Management Systems (DMS), one ofthe top software houses at that time. DMSused to receive Ain Shams University's topgraduates, provide them with training coursesand then offer them job opportunities.

Q:Was DMS your firstintroduction to Software?A: No, it was not. As a matter of fact, I hadbeen introduced to the software applicationsbefore I even joined DMS, with my graduationproject, which was on software interfacingand controlling a Microwave Network Analyzer.

Q:How did you start out yourcareer?A: Upon completing the course, DMS offeredme a position at their Enterprise ResourcePlanning (ERP) division. I worked on an ERPapplication called Business Planning & ControlSystem (BPCS) where I was in charge ofimplementing and developing any modificationneeded by customers using RPG under IBMAS/400. I was also responsible for developingthe interface between the BPCS system andany other packages or newly developedsystem.

Later I got promoted to ERP team leader,where I was responsible for the teamperformance in several accounts, such asProcter & Gamble, CBI, GlaxoWellcome andBristol Myers Squibb. I then became a SystemAnalyst and Designer in DMS's Industrial sector,and afterwards I was promoted again to workas Project Manager in the same division. Afterthat I changed companies and joined OFOKwhere I worked as a Quality AssuranceManager. Finally, I joined Giza Systems in 2002as an ERP Project Manager.

Q:You started at Giza Systems inthe Software Solutions Unit, untilyou were transferred to PMO. Tellus how this change came about.A: I've always believed that organizedperformance is vital in any project, whetherprofessionally or personally, that is why I wasintrigued by Project Management and waslooking for a way to include it in my academics.When I started here, the "DevelopmentPrograms for Project Management Skills"managed by Engineer Hisham El Deeb, theCustomer Service Director at the time, hadjust started so I decided to join in and learnas much as I could to set the right standardsfor myself, which in turn would allow me to

better perform, avoid problems and abide toset rules and methodologies. I was laterintroduced to PMI and it was a natural evolutionto apply for their much sought after certificatePMP. Later on when Giza Systems establishedits first "Project Management Office" I waspromoted to manage that new division.

Q:Please tell us about a majorevent that was a turning point inyour career?A: A few days after I started at Giza Systemsin 2002, one of the company's projectmanagers resigned and I was given theresponsibility of completing one of his projectsfor Telecom Egypt. The 18 month project wasat its last quarter with 4 more months to goand still a lot of work to do. Although at thetime it was risky for me to accept the projectin such timing but I was new at the company,and of course, I wanted to prove myself, so Iworked very hard and Thank God was able tofinish on time and achieve customer'ssatisfaction. As a result of this success, GizaSystems managed to complete phase threeof implementing Oracle Financial applicationat the remaining 10 business units in additionto seven sub-divisions and 22 inventoryorganizat ions al l over the country.

Q:Tell us about the PMI examA: The exam was not that difficult for mesince in order to pass, one needs experience,coupled with diligent work. Lately, manyapplicants at Giza Systems have alsosuccessfully passed this exam and we hopethat eventually all our project managers willbecome successful PMPs. As far as theexam goes, there are two levels; the firstrequires an experience of 3 years, while thesecond level requires 6 years of experience.I sat for the latter the "Professional ProjectManager”.

Interview with:

Nihad AbdallahPMO Manager at Giza Systems Yasmine Abou Al Naga interviews Nihad Abdallah

Dialogues and ConversationsDialogues and Conversations

News from Giza SystemsNews from Giza SystemsBlood DonationIn our continuous effort to assist the

Association of Friends of the National Cancer

Institute (AFNCI), Giza Systems held another

internal blood donation program.

The donation, that has become a company

tradition, took place at the company premises.

The blood donated will be offered to children

undergoing treatment for leukemia.

Trip to Elein ElsokhnaGiza Systems staff and their families

enjoyed a catered picnic to Portrait Resort

at Elein Elsokhna.

In addition to the food and refreshments,

guests enjoyed the beautiful sea and the

scenery.

The day trip was lots of fun for all. We're

looking forward to a great time soon.

Seminar for Business &Operations Soutions for theElectiricity SectorGiza Systems co-organized a seminar with

Oracle that addresses the needs of the

electricity sector.

The seminar was held at Intercontinental City

Stars Hotel and attended by the leaders of

the sector.

Giza Systems Chairman and Managing Director

Mr. Shehab el Nawawi spoke about the

challenges facing the sector and the solutions

Giza Systems provides to help the service

providers overcome such challenges. Mr. Atef

Helmy, Oracle Managing Director introduced

the latest Oracle solutions that fulfill the needs

of the electricity sector and provide them with

full automation for their processes.

Later, Mr. Sherif Awad from Giza Systems

introduced Geographic Information System

(GIS) which assists utilities companies make

maximum use of their equipment, facilities

and crews. The attendants then enjoyed a

delicious dinner.

Honored EmployeesAmong the celebrations, Giza Systems honored

the employees cumulating 20 years of

employment at Giza Systems, following the

unique tradition which started last year.

The honored group consisted of 6 employees

who received special trophies and memorable

presents. We express our outstanding

consideration to all of them, wishing them

further prosperous years at Giza Systems.

They have set an example for us all.

Sales MeetingEvery summer, Giza Systems held a salesmeeting in the Northern coast area of Egypt.Mövenpick Alameen was selected forholding the meeting which was attendedby the sales team, the presales team, theoperations team and the project managers.

Upon their arrival, Giza Systems sales andpresales teams enjoyed swimming andplaying water polo and other games.The meetings were inaugurated with a teambuilding exercise. Each of the teams, whichwere selected randomly, had to design ahypothetical product, develop its marketingcampaign and TV commercial. On the secondday, Mr. Hisham ElGamal, Managing Directorof Quest, made a presentation on SalesForecast. Later the operations team andproject management team joined the group.

They kicked off their activities with a teambuilding workshop. In this workshop, theywere divided into smaller groups and eachgroup had to design a house and build itusing hard paper.

Chairman Shehab ElNawawi and CFO Hazem Maharem present awards to honored employees

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The following day, Hisham El Deeb, Nihad

Abdallah, Ahmed Sallam and Ahmed Elshikh

from the operations unit made their own

presentations on internal operations.

The presentations covered topics such as

Risk Management, Project Management

and Quality Assurance.

The meeting was interesting and fruitful; it

was also a chance for the whole team to

share their views and communicate their

ideas and discuss them freely.

Giza Systems expresses gratitude for the

HR department for organizing the meeting

and making it a huge success.

Employee CertificationProject ManagementProfessional CertificationWe would like to congratulate the new

holders of the Project Management

Pro fess iona l (PMP) cer t i f i ca t ion :

Sherif Esmat, Eva Mitry and Alaa El Attar.

They have invested a great time and effort

working on this certificate.

A Project Management Professional is the

one who meets specific education and

experience requirements, agrees to adhere

to a code of professional conduct and passes

an examination designed to objectively

assess and measure project management

knowledge.

Oracle CompetitionOracle conducted an online competition to

test the knowledge and competency among

members of Oracle Partner Network (OPN).

Giza Systems’ Alaa El Attar came third while

Nihal Foad came forth. Congratulations to

you both and keep up the good work.

Hiking TripGiza Systems is continuously trying toincrease its contribution to the society. Itcollaborates with various charityorganizations such as Care International.CARE International in Egypt is a not-for-prof i t , non- sectar ian developmentorganization that has been servingindividuals, communities and localassociations in the poorest regions of Egyptsince 1954. A selected team from Giza

Systems witnessed one of CARE EgyptChallenge Events.

The event took place in St. Katherine townSouth of Sinai, where different teamsrepresenting 15 Egyptian organizationsparticipated in Sinai hiking and mountainclimbing activities.

Giza Systems Group consisted of: AmanyAram, Amira Hammad, Heba El Sheikh,

The Sales Meeting attendees

The team from Giza Systems

News from Giza SystemsNews from Giza Systems

Bank ing Seminars

Giza Systems has organized two bankingseminars. The first one was held incollaboration with International ComputerSystems (London) Ltd (ICS) under the title“End-To-End Banking Solutions”. Theseminar took place at the Four SeasonsHotel and was sponsored by EMC2 andOracle.

The Egyptian banking community wasintroduced to the latest bankingtechnologies offered by four innovative

and forward thinking analytical companies.Mr. Bahaa Bahgat inaugurated the seminarand welcomed the guests.

He spoke briefly about the company’sactivities, paving the way for Mr. AymanAbdelfattah to step up and discuss GizaSystems Complete Banking Solutions.

ICS speaker, Mr. Raja Khoury presentedways of maximizing the bank’s efficiency.

The attendees then enjoyed a short coffeebreak followed by another presentationfrom EMC2 ‘s Samir Ashour that tackledBusiness Continuity and InformationLifecycle Management.

The last segment, ”Road to StrategicBusiness Management” was presentedby Oracle’s Reham Zaghlol. The eveningwas wrapped up with a nice dinner aroundthe swimming pool.

Repeating the successful experience, Giza

Systems held another workshop titled"The New Era of Banking Solutions".

ICS London and a group of world leadersin banking technology participated in theseminar with comprehensive andinformative presentations and discussions.

A selection of regional and internationalbanking executives were invited to thetwo day seminar held at Cairo MarriottHotel. Following the first day of sessions,the attendees enjoyed dinner over afabulous Nile cruise.

Seminar attendeesMr. Ayman Abdelfattah during giving a presentation

Hossam Mustafa, Mohamed Sameh andOsama Abdel Maguid.

They were among 130 ladies and gentlemenwho accepted the challenge and climbedEgypt's tallest peaks.

On the first day the group climbed Abu Giffacliff and headed towards the gardens ofFarsh Rummanah to camp.

The night ended with a typical Bedouin nightwith bon-fire party, delicious food andfascinating music.

The following day they faced a more

challenging hike towards Bab El Donia, at

an altitude of 2090 meters then descended

back to St. Katherine.

A closing ceremony was held honoring all

those who contributed to making the event

a huge success. The Sinai trip was a tough

experience; for it was not only a trip but

also a window on a completely different

way of life. It exposed the team to a totally

different life style and taught them to survive

through the toughest conditions, but most

importantly it created a sense of bonding

between all participants who helped and

supported each other.

Presence in ExhibitionsGiza Systems had an outstanding presence

at Cairo ICT ‘06 exhibition and forum, which

was held at the Cairo International

Conference Centre. The exhibition was

opened by H.E. Minister of Communication

and Information Technology Mr. Tarek

Kamel. The Minister stopped at Giza

Systems’ booth for a discussion with

Chairman and Managing Director Mr.

Shehab El Nawawi over the new services

provided by Giza Systems.

Giza Systems displayed a selection

of its solutions at its booth for the sectors

we serve.

Trade visitor showed special interest in

our Total Banking Solutions, our Telecom

solutions and the newly released version

of SafeTune, which addresses the needs

of the Oil & Gas and Industrial sectors.

In addition, Giza Systems’ partner

Ace*Comm was co-exhibiting at its booth.

A forum was held along with other

exhibition activities, Mr. Shehab El Nawawi,

Telecom Sales Manage Mr. Ahmed Kamal

and Sales Account Manager Mr. Diaa

ElHaqe Mohamed took part in an exclusive

forum session titled “Telecom Liberalization

in the Arab World”.

The session was moderated by prominent

journalist Mrs. Lamis El Hadidi and its

keynote speaker was Mr. Tarek Kamel.

Celebrating the 10th anniversary of Cairo

ICT, the top management of the organizing

company TradeFairs presented awards to

the companies who continuously

participated in the conference.

Giza Systems was among the honored

companies as it has always been providing

its support to Cairo ICT as the leading event

in the world of telecommunication and

information technology in Egypt and the

Arab world. Mohamed took part in an

exclusive forum session titled “Telecom

Liberalization in the Arab World”.

Giza Systems JoinsTeleManagementForum

Giza Systems joined the 400 members at

TeleManagement Forum, a non-profit global

organization that provides leadership,

strategic guidance and practical solutions

to improve the management and operation

of information and communications services.

It is considered the gateway for doing

business in the field of Operations Support

Systems and Business Support Systems

(OSS/BSS) technology.

It is also the home of the New Generation

of Operations Support Systems (NGOSS).

This membership provides Giza Systems

with several benefits such as the opportunity

to participate in shaping the OSS/BSS

technical and business environment and to

better understand the range of solutions

available.

Through the forum, Giza Systems is granted

access to industry recognized document

repository containing over 15 years of

accumulated knowledge of OSS/BSS

technology.

Giza Systems will join the teams that create

industry guidelines and de facto standards,

its contribution will extend to participation

in providing direction and strategic vision

to emerging markets and new entrants.

This membership also guarantees cross-

pollination of ideas and knowledge transfer

between organizations.

Some of the benefits of the membership

include providing timely access and cost

effective ways to reach customers and

market leaders.

In addition, Giza Systems will participate

in the Catalyst Program, where A-Class

solutions are designed, implemented and

demonstrated using member products

and services, which makes Giza Systems

a system integrator choosing the best

solutions that fulfill the unique needs of

customers based upon comprehensive

study.

Giza Systems’ booth at Cairo ICT’ 06

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Sales ChampionBeing an Oracle Certified Advantage Partner(CAP), Giza Systems develops and marketssolutions based on Oracle technology.

We proudly announce that, through thispartnership, Sales Manager Ahmed Kamal ofGiza Systems has completed training foraccreditation as an Oracle E-Business Suite SalesChampion from Oracle PartnerNetwork.

Kamal was rewarded after demonstratingcomprehensive knowledge of Oracle, Oracleapplications, Oracle core technology, Oracle salesmethodology, Oracle business practices, andcompetition within the Oracle applications space.

Giza Systems at theConference for Developmentof GovernmentManagement UnitsMinister of State for AdministrativeDevelopment, H.E. Dr. Ahmed Darwishinaugurated the conference for theDevelopment of Government ManagementUnits. The conference was held by theCentral Authority for Organization andManagement. It was attended by H.E. Dr.Hassan Younis, Minister of Electricity andEnergy, and H.E. Dr. Mahmoud Abou Zied,Minister of Water Resources and Irrigation.

Conference participants included ministers,government leaders, and university professors,as well as experts and specialists in the field.

Giza Systems has always been providing thelatest technologies which play an importantrole in developing the government sector, thusthe company participated in this conferencewhich aims at creating sustainable progressin order to overcome any future challenges.

Giza Systems is one of the leading companiesthat offered technology solutions to thegovernment in many sectors.

Giza Systems’ contribution to the government

automation project was through providing theFinancial and Budgeting System whichcomplies with the standard divisions of thebudget ’s expenditures and revenues.The system is a highly compatible and scalablesolution which supports different networkinfrastructures.

National Telecom RegulatoryAuthority - ERP Kick-offMeetingIn a project funded by General Dynamics, GizaSystems collaborates with Oracle to provideEnterprise Resource Planning (ERP) SystemSoftware and Implementation Services forNational Telecom Regulatory Authority (NTRA).

This project is one of the fruits of theInformation and Communication Technology(ICT) Projects funded by United States Agencyfor International Development (USAID).

The main objective of this project is to replacethe current operational island applicationsused by the NTRA with Oracle ERP. The totalERP solution, planned for implementation, willsatisfy the business needs of NTRA Financials,Logistics and Services functions. Furthermore,it will create a centralized approach to businessprocessing through a flexible system thatresponds to sudden changes in the business

News from Giza SystemsNews from Giza SystemsNarus /Giza SystemsPartnershipGiza Systems has signed a contract with Narus,Inc., one of the world’s leading providers ofunified Internet Protocol (IP) Management andSecurity. This contract allows Giza Systems toresell Narus’ comprehensive portfolio ofsolutions in the region. Together, Narus andGiza Systems deliver to carriers in Egypt, SaudiArabia, Palestine and Libya the unmatched IPnetwork solutions made possible by Narus’total network view of their IP traffic.

Dr. Hassan Younis, Dr. Mahmoud Abou Zied and Dr. Ahmed Darwish at Giza Systems stand

Ahmed Kamal receives his award

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Our CustomersGiza SystemsKeen onPromotingCustomerSatisfaction

Our CustomersGiza SystemsKeen onPromotingCustomerSatisfaction

Giza Systems is committed to providing aquality service to its customers. It conductsfrom time to time surveys to collect customers'views on its service. The Customer ServiceDepartment conducted a comprehensivequestionnaire survey to gauge customers'satisfaction level and to identify areas forfurther improvement.

The survey was conducted continuously over

a period of one quarter. All companies usingthe service of Giza Systems during the surveyperiod were asked to complete a questionnaire.The questions were divided into two categories;the first category was composed of 9 questionsabout the parameters of services provision, foreach question, a 10-point scale was used tomeasure customer satisfaction level.

The second category asked clients to rankservice parameters according to theirimportance. In addition, they were asked toindicate their overall satisfaction level of theservice and put forward their comments. hecustomers' overall satisfaction level during the

report period was 79% and the distribution is

shown in the diagram below. 52 % of the

respondents felt "Very Satisfied". Customers

were most satisfied with the professionalism

and courtesy of the engineer responsible for

the maintenance service.

Giza Systems would like to applaud all

engineers working in the Customer Service

Department. Giza Systems would like to

express gratitude to the customers for their

overwhelming and positive response; they

have always been the greatest source of

learning for the company.

Satisfied42%

Rather satisfied3%

Rather dissatisfied3%

Dissatisfied 0%

Very satisfied52%

Rather dissatisfied

Dissatisfied

Rather satisfied

Satisfied

Very satisfied

requirements. Shehab El Nawawi, Chairmanand Managing Director of Giza Systems, saidthat the company has extensive experiencein dealing with regulators in the Arab world.Nevertheless, NTRA is Giza Systems firstexperience with an Egyptian regulator. Headded that Giza Systems hopes that thisdealing would be the beginning of a long lastingcooperation. Project Manager Alaa ElAttardeclared that the first phase of the 13 monthsproject will conduct an overall businessblueprinting to capture the current businessprocesses and activities. During this phasethere will be a process reengineering activityto modify and optimize some of the businessprocesses. The analysis will be followed by aperiod of process redesign and enhancementto cope with the new ERP system. NTRA hasformulated a steering committee for the

implementation of this project which isconsidered a milestone in growth of NTRA.This milestone will help it in achieving thesuccess it targets as a telecom regulator.Regarding auxiliary services Giza Systemsprovides, Account Manager Diaa ElHaqeMohamed says: Giza Systems will give

sufficient business consulting servicesto NTRA to help in the phase of reengineeringof the business processes. Giza Systemswill also provide training and knowledgetransfer to ensure that users achievecompetency in using the system.

Dr. Amr Badawy, NTRA Executive President, speaks during the meeting

New BusinessNew Business

IDBE zeroed in on (BANKS) solution afterit has passed rigorous evaluation criteria.The project allows IDBE to expand itscustomer base and extend its services tothe small and medium Egyptian industrialentities, which are considered to bestrategic to IDBE as well as the EgyptianEconomy.”

Mr. Mahmoud Sennara, President ofBIT, commented: “IDBE IT strategy is abusiness driven strategy dovetailed fromthe bank vision and business objectives inorder to serve a broader customer base.

The IT 4 year strategic plan will implement20 different projects to modernize IDBElegacy systems as well as its infrastructure.The personnel development projects arehigh on the agenda of the bank managementand will be implemented in parallel to theprojects.”

Mr. Shehab El Nawawi, Chairmanand Managing Director of Giza Systems,said: "Giza Systems has always beenproviding comprehensive solutions, locallyand regionally.

Our experience has empowered us toexpand Giza Systems portfolio of solutionsfor the banking sector. Our implementationof the core banking solution fulfills all keyaspects of the bank's business requirements.It increases employee productivity andprovides bank customers with an enhancedexperience.”

He also pointed out that passing rigorousevaluation criteria used by IDBE proves thatwe are in synchronization with our missionto offer integrated, end-to-end solutions andservices that assist our clients in runningtheir businesses with maximum efficiencyand reliability.

Mr. El Nawawi also added: “We areglad to work with our partner ICS Londonon this project. We are striving to provideIDBE with cutting-edge technologysolutions, in addition to commitment andoutstanding customer service which wepresent to all sectors including the bankingsector.”

Mr. Essam Samara, Chairman ofICS(London), said: “ We are honored to haveIDBE upon our reference list, and we promiseto add IDBE to the existing list of successesin more than thirty banks across threecontinents.

We have always understood the mission-critical nature of the banking solution andits role in introducing new channels andservices; therefore we look forward topenetrating the Egyptian market by havingIDBE as a model for other banks to follow.”

Left to Right Essam Samara, Shahin Serag El Din and Shehab ElNawawi

Deciding to automate all its processes, SidiKrir Petrochemicals (SIDPEC) has selectedGiza Systems to carry out the project.Giza Systems is responsible for theimplementation of various enterprise andresource modules friom Oracle EnterpriseResource Planning (ERP). The ERPimplementation planned for implementationincludes General Ledger, Accounts Payable,Accounts Receivable, Fixed Assets, CashManagement, Oracle Purchasing, OracleInventory, Oracle Order Management, OracleEnterprise Planning & Budgeting, Oracle HRand Payroll, Employee Health Care System,Letters of Guarantee & Letters of Credit, OracleDiscoverer and Oracle e-Business Intelligence.This suite of solutions will help SIDPEC tomeet management reporting requirementsand help enhance their business processes.

Another project adding value to Giza Systems’experience in the field of Oil & Gas and ERPimplementation is the Egyptian GeneralPetroleum Corporation (EGPC) ERP project.This project will automate accounting andreporting in addition to enhancing the businessprocesses for EGPC. Similary, Giza Systemswill implement a complete set of ERP modulesfrom the Oracle E-Business Suite, namelyGeneral Ledger, Accounts Payable, AccountsReceivable, Fixed Assets, Cash Management,from Oracle Financials and Oracle Purchasing,Oracle Inventory, Oracle Project Contracts,Oracle Project Costing, Oracle OrderManagement, Oracle Enterprise Planning &Budgeting, Oracle Financial Analyzer, Lettersof Guarantee & Letters of Credit and CostRecovery.

Oil & Gas has always been a pivotalsector in the Egyptian economy.Thus, Giza Systems’ offerings andclient base in this sector haveincreased substantially.

Giza SystemsLatest Achievementsin the Oil & GasSector

Giza Systems Provides a New Solution for Telecom EgyptGiza Systems Provides a New Solution for Telecom EgyptIn collaboration with ACE* COMM, Giza Systems providesa new subscriber connection and activation solution toTelecom Egypt (TE). The ACE*COMM Provisioning Gateway(APG) solution is an activation platform that can beemployed with the billing, customer care or servicemanagement system used by TE. The solution activatesand manages subscribers and their services on thenetwork. APG can support multiple service providerssharing the same network and network interfaces canbe adapted or created for any type of network elements.

Giza SystemsImplementsOracle CRMfor SwiftGroupSwift Group, a major shipping companylocated in Egypt, has chosen GizaSystems for the implementation of OracleCustomer Relationship Management(CRM) project.

The aim of the project is to enhance thecustomer relationship managementprocesses within the Swift Group. In thissix months project Giza Systems willimplement Oracle E-business CRMFoundation and Field Sales, OrderManagement and CRM Tele Service at3 companies of Swift Group.

In addition, it will implement OracleFinancial modules at one if thosecompanies.

Oracle's integrated CRM solution is a setof applications that provide information-driven sales, service, and marketing.Oracle CRM is built on an open,standards-based architecture thatstreamlines business processes,improves data quality, and allows all keydivisions to draw from the same sourceof data.

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Q: Mr. Mullins, what is Narus'objective with this exclusiveOEM agreement?A: The agreement we just signed will helpempower our preferred partner GizaSystems, to directly approach theircustomers with our solutions without beinghindered or slowed down, by having toinvolve us, whenever they find a newopportunity.

Q: Why did Narus choose towork with Giza Systems?A: We at Narus have been working withGiza Systems for over three years now andour experience with you so far has beenextremely positive and beneficial. We findGiza Systems quite unique in the region interms of its technical and commercialcapabilities. Your employees are extremely

professional and well connected within theregion, and you always deliver high qualitysolutions on time and in accordance tospecifications. It is a pleasure to work withyou and we look forward to continuing andstrengthening our relationship.

Q: What future do you see inour region?A: There is currently a lot of potential inthe EMEA region: these are exciting timesfor us, there is a lot of growth in the area,and we plan on being here and benefitingfrom our association with Giza Systems andevery opportunity that presents itself to us.

Q: Tell us about the solutionsNarus offers.A: We offer real time networkwide totalintelligence to better understand what takes

place in a carrier network in order tomonitor traffic, maximize networkefficiency and minimize revenue leakage.

Q: What is Narus' roadmap?A: To continuously evolve and developour products to meet the needs of ourcustomers in terms of network securitynetwork monitor ing and revenueprotection.

Q: How about competition?A: We have no significant competitorsin the area since we offer the totalplatform, while some other companiesonly offer part of the solution. We see thefuture in offering total platform that wecan build upon and evolve.

Interview with:

James MullinsVP Sales & Services, EMEANarus

ConnectionConnectiona magazine for all personnel of Yokogawa Systems Center Europe‘a magazine for all personnel of Yokogawa Systems Center Europe‘

Connection, a magazine for all personnel ofYokogawa System Center Europe, featuredan article on a joint project with Giza Systems.In this article, Joris van den Burg tackled the2nd phase of the Arabian Gas TransmissionPipeline better known as Al-Fajr.

The article praises the sales team thatworked on the tender presented to

Engineering for the Petroleum ProcessIndustries (ENPPI). Together with Yokogawa,Giza Systems supplies the full SCADAsystem including Remote Terminal Units(RTU’s), telecom equipment, power supplyand engineering. The team consisted ofMohamed Break, Osama Sorour and BassamElkhatib from Giza Systems and fromYokogawa SCE Gerard Brinks, Andrew Logan

and Joris van den Burg. Giza Systems actedas the full Yokogawa office and was able toput together a very competitive quotationfor ENPPI.

Giza Systems team was praised in the articlefor their efforts to obtain critical informationregarding the competition and to gainENPPI’s confidence.

Magazine FeatureMagazine Feature

Our PartnersOur Partners

Hanady Aly interviews James Mullins

Quotations from the Press

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