New OCB Revised 2014

8/12/2019 New OCB Revised 2014

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ORGANIZATIONAL CITIZENSHIP BEHAVIORWe, at the Indian Institute of Management Lucknow, are conducting a research study

on Organizational Citizenship eha!ior "OC# and performance of employees$

%ere, we are seeking your cooperation and help in our academic ad!enture of

understanding the key dri!ers of high OC and performance$ &pecifically, we would

like to understand how personality of employees, leadership styles, management

practices in %R area influence OC and performance$

'lease help us with your !iews on (uestions)statements presented in this (uestionnaire$

*our !iews will +e kept confidential and will +e used only for academic purposes$

We highly appreciate your contri+ution to our academic endea!or$ *our comments

and feed+ack on this (uestionnaire are most welcome$ If you ha!e any (uestion

regarding this study we shall +e glad to discuss with you$ &hould you re(uire

consolidated results of the study, we will +e happy to share it with you$

&hailendra &ingh, 'rofessor "shailiiml$ac$in#

&hu+ham Mishra , &ummer Intern

%uman Resource Management -roup

Indian Institute of Management Lucknow

'ra+andh .agar, Off &itapur Road, Lucknow/00213

'h4 51/600/07338 2600/0739121/1028 :a;4 51/600/0739106


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Directions to fill the questionnire/ 'lease tick mark ".e!er, 0>Rarely, 3> &ometimes, 9>Rather Often and 6> ?lwaysITE!S

" # $ % &%a!e you +een a+le to e;press your !iews and feelings during thoseprocedures@%a!e you had influence o!er the outcome arri!ed at +y those procedure@%a!e those procedures +een applied consistently@%a!e those procedures +een free from +ias@%a!e those procedures +een +ased on accurate information@%a!e you +een a+le to appeal the outcome arri!ed at +y those procedures@%a!e those procedures upheld moral and ethical standards@Aoes your outcome reflect the effort you ha!e put into your work@

Is your outcome appropriate for the work you ha!e completed@Aoes your outcome reflect what you ha!e contri+uted to the organization@Is your outcome Bustified, gi!en your performance@%as your super!isor treated you with respect@%as your super!isor +een candid in his)her communications with you@%as your super!isor e;plained the procedures thoroughly@%as your super!isor treated you with dignity@%as your super!isor treated you in a polite manner@%as your super!isor refrained from improper comments or remarks@%as your super!isor communicated details in a timely manner@

Aoes your super!isor change his)her communications according to theindi!iduals specific needs@Were your super!isors e;planations regarding the procedures reasona+le@

Plese tic' (r' )*+ or )circle+ ,inst the o-tion .ou choose/ There re no ri,hts or 0ron,ns0ers/ 1in2l. re-l. the ite(s 3. 'ee-in, .our su-er4isor in the (in2/

Ao you know where you stand with your managerDdo you usually know how satisfied yourmanager is with what you do@

Eery Aissatisfied Aissatisfied &o/&o &atisfied Eery &atisfied

%ow well does your manager understand your Bo+ pro+lems and [email protected] a +it ? little ? fair amount Fuite a +it ? great deal

%ow well does your manager recognize your [email protected] at ?ll ? little Moderately Mostly :ully


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Regardless of how much formal authority he)she has +uilt into his)her position, what are thechances your manager would use his)her power to help you sol!e pro+lems in your work@

.o chance &mall Moderate %igh Eery high

?gain, regardless of the amount of formal authority your manager has, what are the chances thathe)she would G+ail you outH at his)her e;pense@

.o chance &mall Moderate %igh Eery high

I ha!e enough confidence in my manager that I would defend and Bustify his)her decision ifhe)she were not present to do so@

&trongly Aisagree Aisagree .eutral ?gree &trongly ?gree

%ow would you characterize your working relationship with your manager@

;tremely poor 'oor ?!erage ositi!e Eery 'ositi!e

'lease tick mark "&trongly Aisagree, 0>Aisagree, 3> Mildly Aisagree, 9>.eutral, 6>Mildly ?gree, > ?gree, J 7 >&trongly ?gree

ITE!S " # $ % & 5 6

My attendance at work is a+o!e the norm$I do not take e;tra +reaks$I follow organization rules, policies and regulations e!en when no one iswatching$I +elie!e in honest days work for an honest days pay$I am one of the most conscientious employees$I focus on significant matters instead of tri!ial ones$I always focus on positi!e side of the matter instead of negati!e side$I take initiati!e in sol!ing issues$I adBust well in the organization$I downplay smaller issues rather than complaining a+out it to in!iteattention$I attend meetings that are not mandatory, +ut are considered important$

I attend functions that are not re(uired, +ut help the company image$I keep a+reast of changes in the organization$I read and keep up with organizational announcements, memos and soon$I take steps to pre!ent pro+lems with other workers$

Ite(s " # $ % & 5 6I am mindful of how my +eha!ior affects other peoples Bo+$I fa!or the rights of others instead of a+using it$


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I try to a!oid creating pro+lems for coworkers$I consider the impact of my actions on coworkers$I help others who ha!e +een a+sentI am always ready to help or to lend a helping hand to those around meI am willingly helping others who ha!e work related pro+lems$

I help orient new people e!en though it is not re(uired$I help others who ha!e hea!y workloads$I feel (uite confident that my leader will always try to treat me fairly$A3out !. !n,er7 Su-er4isor " # $ % & 5 6My manager would ne!er try to gain an ad!antage +y decei!ing others$I ha!e complete faith in the integrity of my manager)super!isor$I feel a strong loyalty to my leader$I would support my leader in almost any emergency$I ha!e complete sense of loyalty toward my leader$%e has a clear understanding of where we are goingK$%e 'aints an interesting picture of the future for our group$

%e is always seeking new opportunities for the organization$%e inspires others with his)her plans for the future$%e is a+le to get others committed to his)her dream$%e leads +y GdoingH rather than simply +y GtellingH$%e pro!ides a good model for me to follow$%e leads +y e;ample$%e fosters colla+oration among work groups$%e encourages employees to +e Gteam playersH$%e gets the group to work together for the same goal$%e de!elops a team attitude and spirit among employees$%e shows us that he)she e;pects a lot from us$%e insists on only the +est performance$%e will not settle for second +est$%e acts +y taking into consideration of my feelings$%e shows respect for my personal feelings$%e +eha!es in a manner thoughtful of my personal needs$%e treats me +y taking into consideration of my feelings$%e challenges me to think a+out old pro+lems in new ways$%e asks (uestion that prompt me to think$%e has stimulated me to rethink the way I do things$%e has ideas that ha!e challenged me to ree;amine some of +asic

assumptions a+out my work$Or,ni8tion " # $ % & 5 6I am (uite proud to +e a+le to tell people who it is I work forI sometimes feel to stay with this employment for goodI am willing to put myself out to help the organization!en if the firm were not doing too well financially, I would +e reluctantto change to another employer$I feel myself to +e part of the organization


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)Plese tic' (r' )*+ ,inst the o-tion .ou choose/ There re no ri,hts or 0ron, ns0ers/+Ite(s &trongly

disagreeModeratelydisagree

.eutral Moderatelyagree

&trongly?gree

" # $ % &

I tend to +ounce +ack (uickly after hard times

I usually find way out through stressful e!entsIt does not take me long to reco!er from stressful e!entIt is easy for me to reco!er when something +adhappensI usually come through difficult times with little trou+leI get o!er easily from set/+acks in my life

'lease read each statement carefully and decide if you e!er feel this way a+out your Bo+$ sing the scale +elow,-lese in2icte ho0 frequentl. .ou feel tht 0./

.e!er Rarely Occasionally :re(uently Eery :re(uently

1 0 3 9 6

?t my Bo+, I feel strong and !igorous$ 1 0 3 9 6

When I get up in the morning, I feel like going to work$ 1 0 3 9 6When I am working, I lose track of time$ 1 0 3 9 6I am proud of the work I do$ 1 0 3 9 6In office, I remain immersed in work$ 1 0 3 9 6I can continue working for !ery long periods at a time$ 1 0 3 9 6I am enthusiastic a+out my Bo+$ 1 0 3 9 6?t my work, I feel like +ursting with energy$ 1 0 3 9 6=ime flies when I am working$ 1 0 3 9 6My Bo+ inspires me$ 1 0 3 9 6

Rte .our -erfor(nce 3. tic' (r' )*+ ,inst the o-tion .ou chooseItems ;cellent

Eery-ood

-ood ?!erage elow?!erage

'oor n/accepta+le

6 5 & % $ # "Fuality of output)performanceFuantity of output)performance=imely completion of assignmentCoping with une;pected demandsO!erall contri+ution to theorganizational goals$

Rte .our -erfor(nce 3. tic' (r' )*+ ,inst the o-tion .ou choose

1>=otally Aisagree, 0>Aisagree, 3> Mildly Aisagree, 9>.eutral, 6>Mildly ?gree, > ?gree, J 7 >&trongly ?gree

ITE!S " # $ % & 5 6

%a!e a good sense of why I ha!e certain feelings most of the time


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%a!e good understanding of my own emotions

Really understand what I feel

?lways know whether or not I am happy

?lways know my friends emotions from their +eha!ior

I am a good o+ser!er of others emotionsI am sensiti!e to the feelings and emotions of others

I ha!e good understanding of the emotions of people around me

?lways set goals for myself and then try my +est to achie!e them

?lways tell myself that I am a competent person

I am a self/moti!ated person

I would always encourage myself to try my +est

I am a+le to control myr temper and handle difficulties rationally

I am (uite capa+le of controlling my own emotions

I can always calm down (uickly when I am !ery angry

I ha!e good control of my own emotions

A3out :ou;

1$?ppro;imately how many years has your organization conducted operations in India@*ears

0$?ppro;imately how many employees does your organization ha!e in India@ employees$

3$ What is your own primary Bo+ area@ "check one#4

Operations)'roduction ngineering Information &ystems %uman Resources &ales)Marketing ?ccounting Other "please specify#

9$ ?ge/ years 6$ -ender 4 Male ):emale )Other

$ ducational Fualification/

7$ ;perience in present organization4 years N$ Aesignation4 Managerial4 unior)Middle) =op ) .on/Managerial

5$nion4 nion Mem+er) .ot ? nion Mem+er ) nion does ;ist in my company

12$ Monthly 'ay/ =ick mark appropriate one4

Rs$p to 32P Rs$32//62,P Rs,61/122 P Rs,121Q022P ?+o!e 022P

New OCB Revised 2014

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