Aeliapedia: Knowledge Building with XWiki at AELIA

Open World Forum, October 1-2 2009, Paris

Jean Leroux, DSI (Aelia)

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Ludovic Dubost, Président (XWiki SAS)

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Aelia

• One of the leaders in travel retail business, operating in duty free environments

• Subsidiary of Lagardere Group

• Turnover: 600 M€

• 161 sales outlets

• 2 000 employees

• 5 countries

• 22 airports

• 5 ferries

• 2 railway stations

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Information management in business

• A growing volume of unstructured information

• A significant amount of time spent in searching for documents

• A need for structure and organization

• An insufficient traditional organization into electronic files

• Knowledge that can be diluted over time

• Transmission of knowledge not formalized

• A new challenge: transfer of know-how to other cultures

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Aeliapedia in 5 steps

• A tool for business: a source of information (products, operations, promotions, etc.) unique and shared, also available on the CASH REGISTERS

• A tool for transversality

• A unique information, reliable and updated easily accessible

• Search function

• Important themes accessible in one click

• A tool to reduce mail traffic and consumption of paper

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The Aeliapedien’s Profile

AdministratorThey manage the rights of the users and organize the portals and spaces (create,

delete, etc.).

ContributorThey develop content within their field (ex:

products cards, SAP user guide, customs, HR

documentation, etc.)

MediatorResponsible for a group of contributors, they ensure

the reliability of online content and manage the comments added on the pages of which they are

responsible.

Occasional contributorThey can react to the

content of some pages by posting comments and via

forums.

ReadersAvailable to them is all the information they need to

work (products cards, promotions, etc.).

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Outlook

2009

2010

2011

2012

Launch and learning

Culture AELIAPEDIA

Opening to the outside

AELIA’s main communication tool

OutlookOutlook

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Key success factors

• Reasonable cost

• XWiki allow connecting the company's LDAP directory with the wiki

• Rights

• Aelia was looking for professional support

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Aeliapedia was launched on 23rd of March

• Number of pages viewed: 376,000

• Use of the search engine: more than 29,000 requests

• Number of cards viewed: more than 24,800

• Number of commercial events viewed: more than 13,000

• More than 11,300 user profiles were consulted

• Number of existing pages: more than 6,200

Looking for the 2nd draft

• Fit the needs of each shop

• A governance tool for IT projects and beyond

• A process catalog repository

• A AELIA CAMPUS tool

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XWiki SAS

• Start-up Open Source created in 2004 by Ludovic Dubost

– We build collaboration solutions based on the wiki– Collaboration, a key success for organizations

• 20000 downloads per month

• Important partners

• Main customers

• CA 2008: 800 Keuros

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XWiki 1.x

• Very strong Wiki

• Comments / Attachments / History

• User Rights

• PDF Exports

• Structured Content

• Customizability

• Possibility to run a Wiki Farm (XEM)

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XWiki Enterprise Manager (1/2)

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• To easily manage a wiki farm

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XWiki Enterprise Manager (2/2)

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• Wiki management– Wiki creation– Wiki templates and templates creation– Archive and delete– Global search

• Centralized user management– Create users– Manage user rights– User groups

• Activity indicators and statistics– Dashboard– Overview– Statistics

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XEM pour Aeliapedia: Design

• Wikipedia inspired design– Sobriety– To point up the content

• Respect Aelia visual identity

• Possibility to customize the intranet– Colors– Logo– ...

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Aeliapedia: Homepage

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XEM pour Aeliapedia: Navigation

• Efforts have been on navigation– Cross-wikis search– Transparent navigation transparente between the

different instances of the farm– Each homepage of a wiki is a portal

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Aeliapedia: Search engine

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Aeliapedia: Portals

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XEM pour Aeliapedia: Content

• XWiki and structured data– Product cards– Sales outlet cards– Users profiles– ...

• Data export (.csv)

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• Various types of content– Multilingual lexicon– Photos and logos albums– Blog Aelia news– ...

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Aeliapedia: Product

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Aeliapedia: Profile

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XEM pour Aeliapedia: Integration

• LDAP integration– Automatic import of the users (and of their personal

data)

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– Deleting inactive accounts– Groups creation and management (marketing, DOSI...)

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• Rights management– Precise rights management: for users and groups

according to the wikis

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Aeliapedia: Directory

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XWiki 2.0

• XWiki 2.0: launched 2 weeks ago

• New Wysiwyg Editor

• Office Importing

• Many many usability improvements

• New skin Themes easier to customize

• New email notification Watch List

• New Wiki Macros

• WebDAV, REST, LiveTable for programmers

Thanks for your attention.

OW2 Annual Conference will be held on April 1-2, 2009

Questions?