Netflix IT Ops

2014 Technology Roadmap

10X Goal for 2014

100% of Corporate IT in SaaS/Public Cloud

“Sounds great, but how do we accomplish this?”

Trends and Predictions for 2014

http://mdkail.blogspot.com/2013/12/2014-it-tech-predictions.html

Identity Is The New Perimeter● Zero Trust Network Architecture

○ Core Network Stability is priority #1

○ Aruba 802.11ac upgrade

○ VPN required to DC from everywhere

○ Certificate-Based Auth to Nightmares

■ EJBCA

■ Aruba ClearPass

Enterprise IT as a Service● upgraded Campus Network

● Platform + Tools

● Metrics + Analytics

● Enterprise Applications

● VM portal in Cloud

● NERDS 3.0

● Cloud File storage

● Cloud Infrastructure

● service automation

● Strongmail / dmarc

● Data Security

● Brand reputation

● AdTECH / Marketing Ops

● democratization of Data

Consumerization of IT● Rich UI/UX

● mobile first

● Internal app store

● Audit / Data security

● data analytics

● management ease

● collaboration

● Proactive vs. reactive

How do we combine the factors of choice,

innovation, and ease of acquisition/use with

data security and insight?

Enterprise IT as an API

● developer state of mind

● metrics and analytics

● operational excellence

● Cloud Architecture

Current State of IT Ops● 2013 was an amazing year of accomplishments in IT Ops

○ But how do we move the FROM: to the TO: ?

To:

1. Strategic

2. Business-Driven

3. Collaborative

4. Metrics Driven

5. Unified Goals

6. Quantifiable Value

From:

1. Tactical

2. Client-Driven

3. Top-Down

4. Few Metrics

5. Siloed Goals

6. Difficult to Value

Future State and 2014 Initiatives● Workday Financials + Payroll cutover

○ Payroll completed early January

■ reporting and analytics

○ moneyball migration to AWS

○ FP&A tool enhancements in Moneyball

● Elastic Perimeter Network architecture

○ 802.11ac upgrade / cert-based auth

○ require VPN access to DC1 from campus

○ campus core network upgrades / stabilization

○ data security audit log

● VMWare → ElasticBox (AWS + Google) migration

● XFILES retirement

○ move to cloud storage options

● Enterprise Application Development

○ Digital Marketing asset management

○ Legal Contract Management application

○ employee information site/app

○ “microsites”

○ Support.netflix.com

■ Help Center 3.0

● A/V enhancements and UX simplification

○ google video chromebox / Highfive

○ plivo voip conference bridge app

● dvd.netflix.com stability/efficiency + PCI

● NERDS 3.0

○ how can we better delight our customers?

○ Track “MTTR” -- Mean time to resolve

...2014 Initiatives...

...2014 Initiatives...● Originals production “dailies” streaming solution

● OPen Source software

○ FIDO

○ PKI for zero-Trust

● HR./talent analytics

○ ATS redesign + Feature enhancements

○ jobs.netflix.com and ATS metrics

● Adtech infrastructure

○ potential ad server switch

■ Mediamind → DFA

○ mobile + video rtb

○ Adtech/Marketing “ops” support

■ marketing dashboard + analytics

How Do We Get There From Here?

● Loosely coupled, highly aligned goal/project tracking

● engaging in direct + candid communication and feedback

● focusing on successful outcomes

○ stepping back from the “how” and focusing on the “what”

● challenging the status quo

○ Moonshot Thinking

■ 10x, not 10%

○ ask “What if?” and “Why Not?”

Questions and Feedback