netcall.com/public-sector-solutions

Citizen Engagement suite

Citizen Engagement Suite

“Netcall’s ContactCentre multi-media channel manager has allowed us to meet the digital

demands of our customers…and has provided us with some ‘Wow’ moments.”

Ross McQueen, Customer Services Manager, Blackburn with Darwen Council

Argyll and Bute Council

Blackburn with Darwen Borough Council

Cambridgeshire County Council

Cardiff City Council

Central Bedfordshire Council

City of York Council

Colchester Borough Council

Devon County Council

Dumfries and Galloway Council

Hertfordshire County Council

Highland Council

Kent County Council

Leicester City Council

London –various

New Forest District Council

Newcastle City Council

North Somerset Council

Nottingham City Council

Oxford City Council

Portsmouth City Council

South Ayrshire Council

South Staffordshire Council

Swale Borough Council

The City and County of Swansea

Warrington Borough Council

Wokingham Borough Council

Wolverhampton City Council

Worcestershire County Council

Reduce costs and minimise delays by empowering

self-service solutions online and over the phone.

Release agents to handle more complex inbound

tasks.

Extend services by allowing your citizens to quickly,

accurately and securely manage their financial transactions.

Deliver seamless and personalised services

across a range of communications channels.

Optimise the performance of management, employees,

processes, systems and citizen experience.

Gain a 360° view of your citizens and have relevant

data and documents at your fingertips.

Minimise avoidable and costly inbound contact with proactive

outbound communications.

Streamline and automate processes, saving time

and money.

› About Netcall

Netcall is a leading provider of end-to-end customer engagement solutions.

Our mission is to transform the way our clients interact with customers. We help them deliver a seamless and exceptional customer experience across all channels. Using our solutions they work smarter, gain competitive advantage and lower costs.

All of our solutions are secure, flexible and best-in-class. They’re easy to implement and simple to use.

“CXM is an integral aspect of our Customer Services delivery strategy and will ensure The

Highland Council can provide an improved citizen experience. CXM is both highly flexible and fully configurable to fit our current and future needs.”

Darren MacLeod, Digital Services Manager

“These systems have provided us with investment protection both today and into

the future. If another organisation had needs similar to ours then this product would be

worthy of consideration.”

Gerry Causer, Voice Services Manager

“Feedback from staff and customers showed that the new system was very positively received. Due to its success, we chose to

further expand our self-service telephony to continue offering customers an excellent

service through a number of suitable channels, for their convenience.”

Dave Thomas, Head of Commissioning & Customer Contact

Solutions that grow with the increasing demands of your organisation.

Our flexible and scalable solutions help transform the way you interact with your citizens. Using a robust framework of technology, match your available resources to meet ever-changing expectations.

Achieve early return on your investment, benefit from productivity savings and deliver service excellence, today and in the future.

Take a deeper diveContact us today for a demo visit www.netcall.com/public-sector-solutionsOr call us on 033 0333 6100 and say “Transforming Engagement”

netcall.com © 2017 Netcall Telecom Limited | NCE3-GEM-1217-3992

One technology platform, one supplier, end-to-end customer

engagement.1When clients

buy our platform they invest in

the future. 2We are business problem solvers.3We listen, we

understand, we develop, we deliver,

we support.4We’re British –

British team, British thinking,

British technology.

6We’re independent

thinkers and technology agnostic.5 We are a

trusted supplier.7

OUR POINTS OF DIFFERENCE Why do so many top tier brands use Netcall’s customer engagement solutions? After all, we’re not the biggest. But then that’s why our customers love us.

Our mission is to transform the way our clients interact with their customers. A flexible, can-do attitude and powerful customer experience (CX) solutions provide a winning combination.

So what makes Netcall different? A great portfolio mix. An innovative platform. Tried, tested and tailored solutions, that are easy to implement and simple to use.

We pride ourselves on being a team of very talented people with many years’ combined expertise of working with contact centres. Many colleagues gained their experience in contact centres themselves.

Let us solve your contact centre problems. And deliver first-class customer experience across all channels.

It’s the blend of these points of difference that make Netcall stand out from the crowd.