NET FARES INSTRUCTIONS - BSPConnect · to most destination, matching Origin, Via Port, Destination,...

Airconnect is a division of BSPConnect 7th Floor, West Plaza Building,

1 Albert Street P.O.Box 106111 Auckland 1 New Zealand Telephone +649 9123459, Facsimile +649 9123462, email:[email protected], web

NET FARES INSTRUCTIONS With AIRConnect Net Fares you can: • Establish Net Deals • Distribute them to Agents and the BSP • Audit and correct Net Tickets • Monitor how effectively these deals have been in the market • Adjust Net Deals in timely response to market pressures The Audit processing utilizes the Hand-Off-Tape from BSP and adjustments are transmitted to the BSP in the following billing. AIRConnect Net Fares can use the TOUR code from the ticket to establish the contract, or for those countries where the TOUR code is not used, AIRConnect can establish the contract automatically. SUMMARY OF FEATURES

Interface to BSP and other systems Import of Net Deals from other systems Export of adjustment transactions to the BSP (Net Corrections & Net Rebate)

Agents Assign Agents to each deal, individually, by Group, AllNets or All Browse of all deals available to a selected agent Agent Sales statistics by deal Sales Statistics reports by Deal, Route and Airline Stats

Net Deal

Net Deal Preparation Total of 17 Deal types 4 Deal types ideal for domestic deals Corporate deals Group Travel deals Agent Fare Advice Test Tickets



Net Fares Processing

Net Reject correction adjustments - Automatic revalidation - Deal parameter severity override

Back-Office Processing Back-Office processing of HOT - Load of Ticket History for Ticket Inquiry from HOT - Load of statistics from HOT Net Rebate adjustments - Automatic revalidation - Deal parameter severity override

Rebate and Net Reject correction transactions Review and Print Audit trail of Net Corrections Approval of Net Corrections prior to transfer to BSP Automatic revalidation of rejects with override MELO control Automatic creation of ACM/ADM correction transactions Agent reject report showing corrections made

System features The AIRConnect optional modules for Net Fares supports the NZ Net Scheme plus 2002 enhancements and additional Net Deal types designed specifically for domestic, Japan, Singapore, Indonesia, UK and Hong Kong markets. In each case the system contains all of the features required for each airline to establish their own specific net deals. NET FARES If Net Remit is to be processed by your BSP, you will have to select only those deal types supported by your BSP. In general, this means a choice between PALMS or basic NZ Net Scheme deals, depending on whether your BSP is Australia or New Zealand. BACK-OFFICE If you choose to process your Net Deals Back-Office, you may choose any Net Deal structure and, in fact, a number of additional options become available. You may also use the Back-Office Net validation to audit the BSP Net validation or to provide Net Deal types that are not available at the BSP. In fact, all NZ carriers now process their net deals Back-Office because of the additional functionality provided beyond the capability of the BSP.

AIRConnect Net Scheme All of the necessary validation parameters are available and reports provided by the central processing system contain sufficient financial data to manage the prevailing net deals as sales take place.



These features include: - Net Deal Preparation - Parameter driven – from simple deals to complex matrix of Net values by sector. - Corporate deals - More than 16 deal types - On-screen display of deal structure - Optional validation parameters including credit card types and codes allowed - Browse and search facilities - Browse of Agents party to the deal - Display and graph of sales by deal - Transfer of Net Deals to BSP - Print of Fare Advice for Agents - Browse by agent of deals available - Comparison of deal sales against budget - Test ticket to check each deal validation process - On-line fully featured tool for automatic correction of Net rejections Establish standard deals and clone other deals to make it really quick and easy to introduce new deals to the market Inquiries by agent - Total deals applicable - Current deals applicable - Current deals to selected destination - Deals changed since dd/mm/yy - Print Agent Fare Advice - Sales by month/BSP period summarized by route - Graphs of sales for each agent



Compare the list of deals available to an Agent with the list of deals sold by that Agent

Net Deal Marketing information The Net Remit system also provides features which support the airline marketing activity. These features are independent of the deal structures used and are available for Net Fares and Back -Office options. Sales Statistics by deal - View by Airline summary totals - View all Agents - View selected Agent Agent Sales Statistics by Net Deal - Display all deals for the Agent - Select a particular deal for an Agent - View Sales statistics by Route for the Agent - View Sales statistics by Stats code for the Agent

Has this Agent performed as promised, Or do we “pull” the deal?



Reports by Agent and by groups of Agents - Report deals available to selected agents - Multiple selection criteria - Print Summary list of deals in various formats - Print Fare Advice report for a deal - Print all Fare Advice reports for an agent or group of agents Multiple Exception Level Option MELO provides additional user control over the importance of each group of parameters. They can be set so that some parameters will prove fatal if the ticket does not validate, while others may allow an invalid ticket to pass but advise the airline that the validation was not perfect. Green Do not check this parameter at all. All tickets will be valid as far as the validation of this parameter check.



Yellow Check the parameter but if invalid only issue a warning. Where warnings have been set in the detail levels of a deal (Fare Basis, Class, Fare and Travel Dates) then there will sometimes be several options that will pass with just warnings. When this happens, the best match is used to calculate the Net. Tickets that have passed validation with warnings will be included in the Net Rejection advice to the airline showing the supplementary commission calculated and the type of warning. Red If the ticket does not validate against this parameter then it will not pass Net Remit validation and no supplementary commission will be calculated. Tickets that have failed Net Remit validation will be included in the Net Rejection advice to the airline showing a supplementary commission of zero and the error found. Modify the severity of validation When processing Net Rejects, you may adjust the severity of each parameter then revalidate one or all the rejected tickets automatically. 1. Validate all tickets for all agents using the normal validation settings. 2. Select a particular agent, adjust the validation severity levels, then validate the remaining tickets for that agent, adjusting any automatic penalty if necessary Distribute the deals with hard and fast rules. Initially validate with leniency to reduce the number of rejects but re port the Agents that transgress. Make the POSITIVE SALES CALL MELO is available with NZ Net Scheme deals, whether used Back -Office or Net Remit, since the RDPC supports MELO for NZ. MELO is available with PALMS deals only through Back-Office, since the RDPC system in Sydney cannot support MELO for PALMS. The most significant advantage of using MELO with PALMS deals is the ability to auto-process the rejects with overriding leniency on some parameters.



The Net Deal Preparation Package supplied on the PC to each airline contains all of the functions required by the airline to manage the validation and processing of Net Deals. The validation parameters for each deal are established by the airline on the PC and then transmitted to central processing at the BSP. Deals can be established via normal data entry facilities, or they can be imported from other systems using one of: - SITA SPAN Access Net Remit interface - PALMS data files - PALMS update - User-defined interface (e.g. PANDA for Air New Zealand) The airline is automatically updated with the most up to date list of valid travel agents and as each Net Deal is set up the agents applicable to that deal are selected from the list

General Deal Parameters Basis for calculation There are a number of different ways a net value can be calculated for a ticket. The bases for net fare calculation currently include the following:

Dollar Based Net Deals Specific deals are established with a unique code. Each deal refers to a particular route and has clearly defined Fares and Net value depending upon Fare Basis and date of departure. Different deals are established for each agent or group of agents. a) Establish the Net value after match departure sector Origin, Fare Basis, Class, Fare and Travel dates b) Establish the Net value after best match of entire route from departure sector Origin to most destination, matching Origin, Via Port, Destination, Fare Basis, Class, Fare and Travel dates also allowing split calculation of Open-Jaw travel.



Where a ticket combines a Dollar Net Deal with additional sectors we are able to apply the standard 9% or another particular percentage commission to the Add-On portion and recalculate the Net Remit.

Percentage Based Deals Where an airline has a large number of possible routes it is impractical to establish a Net Deal for every possibility. Percentage Based Deals provide additional commission based upon the Fare for other routes and where other carriers are involved. Percentage Based Deals can be grouped into two types: a) Deals which provide the agent with an additional commission over and above the 9% normal BSP commission. These include: - % of Gross Fare - % of Net Fare - % of Gross Fare + $ b) Deals which provide the agent with a commission which replaces the 9% normal BSP commission. These include: - % of Gross Fare - % of Gross Fare + $ Net Deal using AEBA (Amount Entered by Agent) AEBA type deals fall into two categories: a) Allow AEBA after confirmation of general deal parameters and Agent sales dates b) Validate AEBA using ticketed route, ensuring the AEBA is equal to or greater than the

minimum required for a particular route based on Origin, Destination, Class, Fare Basis and Travel dates

Sector and Route based deals These are primarily used for domestic Net applications where the ticket net value is determined by either: a) Sum of individual sector nets using a matrix of cities on the deal b) Sum of net values for combined sectors (routes determined by stopover and flight times) using a matrix of origin and destination routes on the deal. Valid Ticketing dates The airline decides what range of ticketing dates are valid for each deal. If a net ticket is issued outside these dates it will be rejected. The agents listed for each deal also have ticketing dates associated with them so that some agents may be restricted further than others Credit Card Credit card sales may be allowed or disallowed. If allowed, specific card types and numeric prefixes must be selected from cards acceptable to your airline. Exchange Tickets issued in exchange may be allowed or disallowed.



Add-On Rate Applicable to Net Value deals only. This provides for a specific rate of commission on additional sectors where the ticketed fare exceeds the established fare Origins and Destinations Valid Origins Up to six valid Origin ports may be listed as City/Port codes or zones. Validation will ensure that the first sector using the matched Fare Basis will include one of the valid Origin ports. Valid Destinations The airline may restrict the destinations allowed on any deal using one of five options, each allowing City/Ports or zones: Via Ports Up to two required Via ports can be specified at the Net Level and additional controls and surcharges can apply for stopovers. Valid Stopovers The airline may nominate the maximum number of stopovers allowed. a. Free stopovers b. Extra stopovers which may incur both an additional Fare and Net amount. Stopover surcharges can depend on class. Stopover control can be established at the Deal or at the Net level (allowing different Net Values depending upon the number of stopovers) Flight No Validation of Flight number includes: a. Required Flight numbers The ticket must contain one of the required flight numbers to be valid. If no flight number is specified on the net deal then all flight numbers will be valid. a. Excluded Flight numbers Excluded flights for particular carriers (and routes if required) can be associated with the deal b. Excluded Flight dates and classes of travel Flight dates can be excluded separately for both Outbound and Inbound travel Required or excluded Flight numbers can also be established at the Net level (allowing different Net Values depending upon the Inbound or Outbound flight number used)



Departure days The airline may restrict the deal to departures: - Within a certain period - Only certain days of the week. Valid days will show by their first letter, excluded days show a X. e.g. MXWTXSS allows flights on Monday, Wednesday, Thursday, Saturday and Sunday. And require all travel to be completed by a certain date. Departure days control can be established at the Deal or at the Net level and on Add-On sectors (allowing different Net Values and Add-On surcharges by day of week) Max/Min Stay The length of stay may be validated between a minimum and maximum amount of days. Minimum and Maximum Stay control can be established at the Deal or at the Net level (allowing different Net Values depending upon the length of stay) Add-On Sectors An unlimited number of sectors can be defined and validated . These may include other carriers and may influence both the Gross Fare and Net value of the ticket. Separate rates for Return travel can be applied if required, and you can also specify how many are free of surcharge (separately for OneWay/Return) and the maximum number of Add-On sectors allowed. Other Carriers Other carriers may be permitted, for Domestic or Add-On sectors and may also be permitted to carry the departure sector (normally the first international outbound sector) Child & Infant Rate Option to calculate Child and Infant values as a percentage of Adult rates Refund Allowable Yes or No. Invalid refunds are reversed automatically during HOT load.



Refund Penalty Only if refunds are allowed, the penalty may be entered as percentage and/or an amount. Penalty ADMs, if required, are generated automatically during the HOT load. Advance purchase You can specify the number of days advance purchase required. Advance Purchase control can be established at the Deal or at the Net level (allowing different Net Values depending upon the number of days purchased in advance Statistics A restricted number of statistics codes can be used to summarize the sales. Many different deal codes may represent travel to the same general destination and the Statistics code is used to summarize these sales by period for each agent. These codes are referenced when setting up report formats Zones Deals that specify cities as Origins, destinations or Via Ports can use zones. A zone can contain many cities and use of zones allows for deals to be relatively simple, yet validate many ports. There are two types of zone:

General zone Defined by each airline and apply to all deals Deal zone Defined by each airline for one particular deal and apply only to that deal Open-Jaw options Processing of Open-Jaw tickets can be varied from deal to deal.



Class Upgrades Class upgrades can be defined for individual sectors. This allows the basic Net level plus an additional surcharge for each upgrade. City Surcharges City surcharges allow additional charges to be levied for every arrival and every departure from specified cities. Maximum Other carriers The maximum number of different carriers used for International flights on any one ticket can be restricted Max Orig -Dest Sectors Inbound or Outbound The maximum number of sectors flown either Outbound or Inbound can be restricted. Where multiple routes are provided, an airline can require that direct travel takes place either Inbound or Outbound. Match Via port In- and Outbound You can check that the specified Via po rt has been flown to either a) On route from the Origin to the Destination, or b) on either the outbound or inbound leg. This option allows you to charge an additional Net Value if this route is used in either direction. Agent-specific additional commission Some airlines are restricted by their Head Office and must use one Net Deal code that must provide a different Net Value for different Agents. This is now possible using a specific Additional Commission which can be specified on the Agent.

Detail line parameters An unlimited number of detail lines may exist for a particular deal.

The structure of these detail lines depends upon the deal type, but generally they contain the following:

Carrier The carrier may be specified or left blank



Origin Used for some AEBA and Dollar Route Net deals and Sector/Route based deals. By using zones as Origin you can establish common-rated origin ports. Via Port City/Port codes, zones or blank. You can choose between 0, 1 and 2

via ports for each deal. Destination Used for some AEBA and Dollar Route Net deals and Sector/Route

based deals Fare Basis Must be matched with the original carrier and appear in the first three sectors. The Fare Basis may contain wild cards or be left blank Class The Class may be entered or left blank Fare Gross Fare will be matched within tolerance levels to the ticket. Ticket Fares exceeding the Deal Gross Fare will infer an Add-On

Net Fare On Dollar-based net deals only, the Net Fare determines the Net amount for the valid ticket.

% comm Depending on the type, the percentage calculates total commission or additional commission on either the Gross Fare or Net Fare

$ Adjustment Where applicable a dollar amount will adjust the commission up or down

Valid Departure A range of dates determines valid departure days to allow for seasons and holidays.

Optional Net Level parameters On each deal you can choose to include the following parameters at the Net level Via Port2 2nd City/Port code, zone or blank. Days of week Each Net level can specify the valid days of week

Applicable Agents Each deal contains a list of applicable agents. For some deals the airline may decide that all agents are applicable in which case the agents are not specifically listed and the option of "ALL" Allows all agents with the carriers plate "ALLN" Allows only those agents listed by the carrier as allowable for Net Remit.



A database containing all agents is distributed to every airline. Only those agents with a valid plate for that airline may be included on a deal. Each airline can only see their own plates. The airline may establish its own list of agents for "ALLN" Each agent listed can also be restricted to a range of ticketing dates which may be less than the valid ticketing dates specified in the general parameters. This is commonly used to include a recent addition to a chain of agents Test tickets The airline can establish test tickets that can be validated against each deal to test the deal parameters. The full Net Remit validation used by BSP is provided on each user PC. Validation of Add-On sectors can display the additional Gross and Net Value accumulated: Open Jaw validation can display the valuation of each leg. All errors are displayed with detailed explanations. Warnings appear in Yellow Fatal errors appear in Red



Valid test tickets will display the results of the final net calculation. Controls You will be able to set maximum percentages for commission calculation and minimum levels for Net Value based upon a percentage of the Fare. When you are setting up a Net Deal, the Net Value will also display as a percentage of Fare to ensure the correct level is entered You may enter the Sales budget for each Deal so that performance can be monitored throughout the sales period Defaults for the MELO controls Security Access to your airline data, particularly with such a powerful yet easy to use tool such as AIRConnect, obviously requires stringent security Multiple security levels of passwords - Compressed and encrypted report files - Specific security parameters built into each software module - Hidden User ID codes - Call logging management and verification



Processing Net Rejects The Net Reject facility allows the airline to peruse and process the Net Remit rejections from the BSP Net Remit or Back-Office Net Rebate validation. For SITA BSP processing the rejections are transferred automatically during the normal File Transfer process.. For Back -Office processing, the rejects are created when validating the HOT. • All rejected tickets can be reviewed, sorted by Agent, Deal, Error type etc. • The rejects can be revalidated against the deals on the PC (allowing for recent changes) • MELO options can adjust the validation of individual parameters • Tour codes can be corrected • Agents can be added to deals and sales dates can be extended • A net value can be forced manually - by selecting a level from a deal - by applying a percentage - by applying a dollar net value A full audit trail of corrected and rejected net tickets can then be printed by agent. This is then used by the airline to review with the agent and improve the quality of net ticket input Fare Advice Setup and distribution The introduction of Fare Advice on Net Deals provides the airline with the ability to either utilise a standard Fare Advice, create your own airline Standard or customize a Fare Advice for each deal. Deals specify the Fare Advice clauses to be used, or excluded, whether from the Standard list or the Airline list Deal parameters can be easily included in the free-format Rich Text Fare Advice clauses



Audit Trails All transactions transmitted to the DPC are recorded on the airline PC and available for inquiry later at any time. Before any transmission of ADM/ACM's and Auto Net Reject Corrections, an audit report must be printed and authorized Full control over your Refunds and adjustment transactions. Complete audit trail with search facilities. Corrections cannot be inadvertently duplicated

NET FARES INSTRUCTIONS - BSPConnect · to most destination, matching Origin, Via Port, Destination,...

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