NCSL Vibe Monthly Newsletter Volume 2. Issue 3 · NCSL Vibe -Monthly Newsletter Volume 2. Issue 3...

Volume 2. Issue 3 NCSL Vibe - Monthly Newsletter

NASFUND Contributors Savings & Loan Society Limited

VOLUME 2, ISSUE 3 March 2017

“We communicate NCSL activities and results”

2 Value Back Loyalty Program

Expands

3 NCSL opens first stand alone

branch in Lae

NCSL announces winners for

Back to School Loan Promotion

4 NASFUND supports NCSL’s

KSA

5 Mini Employer Conference to

support usage of Online Banking

Portal

6 Employee of the Month

NCSL addresses members in

NASFUND Employer Conference

Frequently Asked Questions

7 Member Feature Story

NCSL Haus, Douglas Street, Lot 3, Section 4, Port Moresby,

P.O Box 7732, Boroko, National Capital District, Papua New Guinea.

Friday 17th March 2017 was a historical day for NCSL

where the Society officially opened its first ever stand alone

branch to members in Lae, Morobe Province.

Lae being the industrial hub and second largest city of the

country holds close to 20% of the Society’s membership.

The newly opened branch office was constructed and

designed to be customer-friendly, featuring three (3) client

service counters, and a waiting area with a 20 member

seating capacity.

The branch also features separate counters for members to

obtain instant services through Biometric Identification

System (BIS) and recently introduced Member Online

Portal.

Officiating at the opening, was the Member for Lae Hon.

Loujaya Kouza and the Society’s General Manager, Vari

Lahui.

Mr Lahui said, “This is a historical moment for NCSL

because this is the very first time that NCSL will be

operating from its own office space whereas, in the past, it

has shared the same space with NASFUND in all the

locations throughout PNG.”

The Society also plans to have internet banking available at

the new service chamber to enable members to lodge their

savings withdrawal and loan applications online which will

see a quicker turn-around time in processing of applications

and accessing funds.

Hon. Loujaya Kouza was pleased with the services offered

by NCSL and encouraged the members in Lae to save with

the Society for their short term needs.

NCSL’s Lae branch serves over 200 members each day and

was operating out of the NASFUND office for the past 8

years. (Story continues on page 3)

Lae: NCSL General Manager Vari Lahui and Lae MP Hon. Loujaya Kouza officiating the ribbon cutting to open the first ever stand alone NCSL branch.

Have an interesting story of how

NCSL savings assisted you in

meeting a financial need,

email: [email protected]

Volume 2, Issue 3 NCSL Vibe - Monthly Newsletter

NASFUND Contributors Savings & Loan Society Limited 2

“Financially empowering NASFUND

members”

OUR VISION, MISSION

& VALUE STATEMENT

VISION STATEMENT “To become a one-stop-shop bank by 2020”

MISSION STATEMENT “To improve the quality of our members’ lives

through security, returns, services and product

range we offer.”

VALUE STATEMENT

Customer service is our first priority.

We rely on teamwork to achieve our goal.

We treat each other with trust, respect,

consideration and courtesy.

We operate with honesty and integrity.

We never turn a blind eye to corruption

of any kind.

We encourage efficient use of time.

We encourage and reward skill level,

progress and contribution.

We are responsible for our actions.

We provide necessary training and

equipment.

We include the necessary people in

decision making.

We empower people to make and carry out

decisions.

We are a learning organization.

We communicate NCSL activities and

results.

We support community activities

without impacting on members’ funds.

We protect the reputation of NCSL by

behaving ethically.

Have you received instant discounts or shopping vouchers through Value

Back Loyalty Program (VBLP)?

If you haven’t, this is a great opportunity to save money through purchases

made at participating service provider outlets.

Team Leader Marketing & Client Relations—Ms. Evelove Farapo said,

“The VBLP is a reward scheme for membership retention and loyalty.

Members are encouraged to obtain their membership identification (ID) card

so that they can receive instant discounts when paying cash for purchases

and/or obtaining shopping vouchers just from making purchases through

loans obtained against their NCSL savings.”

The Society registered a total of 33 new service providers which saw the

number of service providers exceed 50 by end of 2016 financial year. This

year, the Department aims to grow the number of service providers to 100

with the focus on increasing the number of service providers in the

provinces.

Ms. Farapo said that the Department has identified prospective service

providers and is working towards ensuring that service agreements are

signed and in place for members to enjoy whilst being a contributing

member of the Society.

For the month of March, 5 new service providers were registered under the

VBLP.

These are:

1. Camp Administration (Tabubil) offer ing 15% discount on all items.

2. Masurina Lodge (Milne Bay) offer ing 10% discount on all

accommodation.

3. Sed Optical (NCD) offer ing 20% discount on all eye glass purchase

4. Nesian Hair & Beauty offer ing 20% discount on all services

5. Jhayes Hair Salon & Barbar (Kokopo) offer ing 10% discount on all

products and services.

Early this year, Marketing also registered:

Livajos Stationery (Lae) offer ing 10% discount on certain products and;

Ela Enterprises Ltd (Madang) offer ing 15% discount on all products and

services.

Members presenting their NCSL membership identification (ID) card at

these service providers will be given discounts when purchasing products or

services.

Value Back Loyalty Program Expands

For more information regarding Value Back Loyalty Program

(VBLP), email [email protected] or call 313 2020.



(Continued from front page)

The refurbishment cost of the office was just under

K300,000.00.

Mr. Lahui during his keynote speech also emphasised that

this move is part of NCSL’s 5 Year Strategic Plan which

was approved by the Board and reaffirmed during its

strategy review workshop in July 2016.

The NCSL Board & Management acknowledges and

thanks NASFUND for its assistance and support over these

years.

NCSL’s Lae Branch is operated by (4) staff comprising the

Officer In Charge - Daina Martin, two (2) client service

officers and one (1) lending officer.

The new branch has also been allocated a brand new

vehicle which will enable its officers to visit employers and

members to raise awareness of the Society’s products and

services and sign up new members.

NCSL will also see a similar roll-out in NCD with its

Boroko branch. The branch is currently undergoing a

facelift and is expected to be available to members in a few

months’ time.

NCSL will continue to look at opportunities to develop its

own branch network and implement the initiatives under its

approved strategic action plan which it believes will further

strengthen its position as the fastest growing savings &

loan society in the country with a very good record of

steady returns to its members.

Two BIS counters to assist members view balances, receive statements and make withdrawals instantly.

General Manager Vari Lahui addressing the guests at the office opening.

Lae branch interior view of members waiting area and 3 service counters to assist members.

NCSL announces winners for Back to School Loan Promotion NCSL has once again completed its first quarterly loan

promotion for 2017 and announced the names of 13 lucky

winners.

The promotion ran in partnership with Digitec (PNG)

Limited and Theodist Stationery Limited.

Over 5,350 members participated in the 8 week promotion

which commenced early February this year.

Winner names were announced live on FM100 on 3rd

March and on behalf of our promotional partners NCSL

congratulates the following:

Prize 1 - 3x Dell Laptops sponsored by Digitec (PNG) Ltd;

1. SHEILA ESSEO LEO of Bank South Pacific Ltd 2. GALEWA ILLO of Puma Energy Ltd 3. SYLIVIA TUMANA of Catholic Church Health Services

Prize 2 - 10 x K200 sponsored by Theodist Stationary Ltd.

1. STENNETH RANGER of Eda Ranu 2. BOULTON TONGA of Lihir Gold Ltd 3. MELLINDA KILA LOI of Ela Murray International School 4. ANNA WOHA of K.K.Kingston Ltd 5. TAU DALA of Digicel (PNG) Ltd 6. DIANNE GAIWARI of Nestle (PNG) Ltd 7. LUCAS YAHU of Anitua Mining Services 8. RUTH WANGIWAN of Brian Bell & Company Ltd 9. KUTA LORA of The Corps (PNG) Ltd 10. ANTON NIMEHENDU of Airways Hotels & Apartments

We take this opportunity to thank our promotional partners

for the sponsorship in kind and thank our members for

obtaining loans during the promotional period.

NCSL will commence its 2nd loan promotion by quarter 3

of this year.



NASFUND supports the NCSL’s Kids Savings Account

NASFUND’s Chief Officer Member

Services, Mr Charlie Gilichibi says the

NASFUND Contributors Savings &

Loan Society Limited (NCSL) is

paving the way in encouraging parents

to save and invest for their children’s

future.

He acknowledged the work of NCSL

at the annual NASFUND Employers

Conference at Gateway Hotel in Port

Moresby and congratulated the

Member Services and Branch Support

Manager Mr Robert Thadeus and the

NCSL team for a wonderful job in

pushing this product.

“NCSL is doing a wonderful job in

providing children with Kids Savings

Accounts to assist them in their future.

Keep up the good work,” Gilichibi

said.

Mr Thadeus thanked Mr Gilichibi for

his support towards NCSL and was

happy to collaborate efforts with

NASFUND team.

Since its inception in June 2015, over

2,851 accounts have been opened by

parents and students from various

schools around the country and the

interest on the product has been

promising.

KSA is a trustee account and

membership is open to children from

infants up to 18 years of age.

Withdrawals under KSA are limited to

50% of the savings and other

restrictions also apply to encourage a

savings culture.

Funds saved under KSA also attract

monthly interest and at the end of each

financial year, the Society credits

additional interest after final audit of

its annual financial statements.

NCSL invites parents who are non-

members to open a savings account

for their children as this is good

savings product which charges no fees

at all and promotes a savings culture

at an early age.

For any queries, complaints, suggestions and feedback please email [email protected]

This will also assist us to improve our services and standards to satisfy our members.

Port Moresby: NASFUND’s Chief Officer Member Services, Mr Charlie Gilichibi, acknowledging NCSL’s Member Services and Branch Support Manager Robert Thadeus and his team on their collective effort in educating and encouraging members on the Kids Savings Account (KSA) product.



Mini Employer Conference to support usage of Online Banking Portal

Registered employers with NCSL are encouraged to utilize

the new employer online portal to endorse their staff

members applications which are lodged online via the

member portal.

The Banking & Receipting department has been hosting a

series of ‘mini’ employer conferences at the NCSL Head

Office Boardroom. The 2 weeks of these conferences was

attended by 47 employers with 62 representatives from

Human Resource (HR) and also included payroll officers

and accountants.

Officer in Charge of Banking & Receipting, Ms. Olive

Maurice, said the conference was to raise awareness to the

HR and Payroll Officers on the features of the online

employer portal and how to use it.

“We need all employers to get registered on the portal as

we see that using the portal is much faster in terms of

updating contribution and authorizing deductions for the

employees towards a quicker turn-around time on the

member applications,” said Maurice. “We are planning to

have more of these mini employer conferences in

subsequent months and also undertake visitations to the

employers.”

She said the HR/payroll officers were happy with the new

system saying,“SaveLoanSmart system is user friendly,

encourages a paperless environment and cuts down on

unnecessary additional work.”

“The mini employer conferences are very effective as we

see the number of employers using the portal increasing on

a daily basis,” Maurice said.

Currently, over 1,800 employers have been registered with

NCSL and only 184 of these employers are actively using

the portal to endorse employee applications and update

members’ data. We require all the employers to sign up so

that we can realize the full benefits of the new operating

system which will make life easy for everyone involved.

The Employer portal enables payroll/HR/Accounts

personnel to do the following;

1. Authorize salary Deductions for employee (s) that have

lodged online applications via the member portal/

telephone

2. Confirm the last pay date for employee (s) who would

like a full refund of their savings

3. View status on loan/refund applications that have been

authorized

4. View break up of regular amounts for each employee

5. Generate contribution schedules for each pay period

6. Download/upload contribution schedules

7. View status on contribution updates for each pay

period

To register your employer for further training or to access

the online portal, HR/payroll officers can contact Olive

Maurice on 313 2004 or email [email protected]

Maribeth Castaneda of Catholic

Archdiocese of Port Moresby: “It will

be beneficial to both employer and

employee by being able to view status of

of applications and contributions easily.”

John Kepui of George Kent Ltd:

“Excellent change of system to suit

modern technology and satisfactory

training program. Thank you NCSL.”

Ruth Napkai & Eastern Kasisie of Vanguard International: “This system is good and

also user friendly because it gives the employer a far better perspective on its employee

accounts and contributions. The training was informative and useful in regards to payments

and application processing. It would be better if members can also view the Kids Savings

Accounts via the system/online portal.”

Maggie Leipim & Fedora Sivi of Brian Bell: “Good system to help us save time and

also cuts down on paper work. It is more efficient and we’ve tried the member portal to

apply for 1:2 loan and got funds processed within less than 2 days. Thumbs up NCSL.

The training was good as we got to discuss key points, ask questions and raise

suggestions and ideas.”

Vitus Darley of CPL Group: “It is very

smart as it helps reduce payroll officers

workload to approve applications online.

It is better to use this system. I give credit

to NCSL.”

Tuman Kahai of Hastings Deering: “I

think the new operating system is very

good, I would suggest including the terms

of loan and the total gross loan to show on

the portal.”

Employers’ view on the Online Portal



Who is eligible to join as a member of NCSL?

Any person who is a contributing member towards superannuation with

NASFUND, Eda Supa and AON Master Trust.

Is membership compulsory?

No. Saving with NCSL is not compulsory. It is a voluntary savings scheme

that gives members flexibility to access savings to fulfill their urgent financial

commitments such as school fees, customary obligations and funeral

expenses.

For loan repayments, members can also use these the following services;

1. Salary deduction

2. Eftpos facility at NCSL branches

3. Internet banking

4. Electronic bank transfer

5. Direct deposit (refer banking details below)

For NCSL membership ID card please deposit into:

NCSL Administration Account: 1000 947 590, Bank South Pacific.

Department: Member Services

Brief: Aileen has been rewarded for her

continuous effort towards NCSL in

being prompt to attend to all emails sent

to helpdesk & ensuring that applications

received from the branches & Head

Office at her end are processed on the

same day.

TEAM OF THE QUARTER

ACCOUNTS

As the Team of the 1st Quarter March

2017 in recognition of their valuable

contribution to NCSL, the team has

shown outstanding performance. Even

though they were short staff, they

manage to solve all financial queries &

got all bank files to be processed on a

timely manner.

ON-THE -SPOT AWARDS

1st. Lister Paia

Information Technology

2nd. Tanu Rei

Member Services

3rd. Josepha Wunum

Member Services

Aileen Gao

BANK BSP ANZ Westpac Account number 1000 880 939 13391771 600 465 7087

Type CHEQUE CHEQUE CHEQUE Branch PORT MORESBY BOROKO WAIGANI

NCSL addresses members in NASFUND Employer Conferences

At the NASFUND Annual Employer Conference NCSL General Manager

Vari Lahui addressed more than 450 employers with the Society’s focus for

2017.

The Employer Conference creates an avenue for NASFUND and NCSL to

communicate with employers’ representatives and provide updates of the

year’s highlights and new initiatives or arising issues.

NCSL has participated in all NASFUND Employer Conferences in Port

Moresby and Lae and will also be participating at the conferences in Kokopo

on 4th April and Mount Hagen on 7th April.

All NCSL employers and members are encouraged to attend.

Port Moresby: General Manager Vari Lahui presenting the Society’s

financial statements and its focus for 2017 at Gateway Hotel.



NCSL’s Closed Group Facebook page is a Corporate page and we intend to maintain professionalism in serving members, therefore members are advised to use real names so Admin staff can quickly identify and assist you.

Find & Join Us on Facebook

www.facebook.com/groups/ncslhelpdesk

NCSL’s Closed Group Facebook page is a Corporate page and we intend to maintain professionalism in serving members, therefore members are advised to use real names so Admin staff can quickly identify and assist you.

NCSL Closed

Group

We value your comments and queries to help us assist you and also to

improve on our services.

My NCSL savings helped me purchased wellness products with JM Ocean Avenue

“Saving with NCSL has greatly assisted me and now I am a

proud member of NCSL for I have purchased wellness products

under a Multi Level Marketing (MLM) company called JM

Ocean Avenue.” said Ben George.

“I started saving with NCSL after I learnt from my partner that

her savings with NCSL was receiving monthly interests and

that the loan interest rate was a very low 1% per month on the

reducing balance.”

“I obtained a loan every

month for my own

personal expenses and

because of the low 1% interest rate, I was able to repay the

previous loan and obtain another one in the new month.”

“Then when I learned the benefits of this MLM company, I

became serious with my savings and started increasing my

NCSL contributions fortnightly.”

“Through my NCSL savings, I purchased wellness products

and now I have shares with JM Ocean Avenue.”

“Through my savings with NCSL, I was able to assist with my

siblings’ school fees and stationery supplies as well as securing

a home.”

“Thank you NCSL for creating the avenue for members to save

for that immediate short term financial need.”

“As a word of encouragement to other members and non-

members, you will really see your savings mature with NCSL.”

Have an interesting story of how your NCSL savings assisted

you in meeting a financial need? Share your story with us by

sending an email to [email protected]

“Through my savings with NCSL, I

was able to assist with my siblings’

school fees and stationery supplies..”.

Port Moresby: Ben George (right) purchasing his wellness products from JM Ocean Avenue’s Mischelle Jerewai and another staff member.



STORY & COMPLILATION

Ms. Ursula-Jane Bogg:

Media & Communications

Officer

GRAPHICS & LAYOUT

Mr. Freddie Vaieke

Graphics Officer

EDITOR

Ms. Evelove Farapo

Marketing & Client

Relations Team Leader

VIBE EDITORIAL TEAM

NCSL Vibe Monthly Newsletter Volume 2. Issue 3 · NCSL Vibe -Monthly Newsletter Volume 2. Issue 3...

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