NCHS – Business Department Introduction to Business – Unit 2.
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Transcript of NCHS – Business Department Introduction to Business – Unit 2.
![Page 1: NCHS – Business Department Introduction to Business – Unit 2.](https://reader036.fdocuments.in/reader036/viewer/2022082723/5a4d1aeb7f8b9ab05997aa38/html5/thumbnails/1.jpg)
NCHS – Business DepartmentIntroduction to Business – Unit 2
How Consumers Can Handle Problems
![Page 2: NCHS – Business Department Introduction to Business – Unit 2.](https://reader036.fdocuments.in/reader036/viewer/2022082723/5a4d1aeb7f8b9ab05997aa38/html5/thumbnails/2.jpg)
NCHS – Business DepartmentIntroduction to Business – Unit 2
If a consumer encounter a problem, he or she has not only the _______, but also the _______________ to complain.
Consumer Solutions
RightResponsibility
![Page 3: NCHS – Business Department Introduction to Business – Unit 2.](https://reader036.fdocuments.in/reader036/viewer/2022082723/5a4d1aeb7f8b9ab05997aa38/html5/thumbnails/3.jpg)
NCHS – Business DepartmentIntroduction to Business – Unit 2
Valid complaint◦ States problem with facts and a possible
solution/remedy 1st Step – Return to store (call or in person) 2nd Step – Write a Complaint Letter
Consumer Solutions
![Page 4: NCHS – Business Department Introduction to Business – Unit 2.](https://reader036.fdocuments.in/reader036/viewer/2022082723/5a4d1aeb7f8b9ab05997aa38/html5/thumbnails/4.jpg)
NCHS – Business DepartmentIntroduction to Business – Unit 2
Refund
Consumer Solutions
YOU WHAT YOU BOUGHT A return on the
purchase price (plus sales tax if any) of the product
![Page 5: NCHS – Business Department Introduction to Business – Unit 2.](https://reader036.fdocuments.in/reader036/viewer/2022082723/5a4d1aeb7f8b9ab05997aa38/html5/thumbnails/5.jpg)
NCHS – Business DepartmentIntroduction to Business – Unit 2
Small Claims Court
Consumer Solutions
$25 to $5,000Court that deals
with small legal matters involving little $
May bring a case to court w/little cost & without a lawyer