SURE HEATInstallation and Operating Instructions for

NATURAL & L.P. GASVENTED GAS LOG SETS

Model: VMO24NG/VM024LP

Sure Heat Manufacturing1861 West Oak Parkway

Marietta, GA 30062Tel: 800-229-5647Fax: 770-424-3842

WARNING: It is very important to read the instructions in this manual before starting installation. - Donotattempttomodifyoraltertheconstructionofthefireplaceoritscomponents. Anymodificationoralterationmayvoidthewarrantyoftheseunits. WARNING:Solidfuelshallnotbeburnedinafireplacewhereadecorativeapplianceisinstalled.

WARNING:Iftheinformationinthismanualisnotfollowedexactly,afireorexplosionmayresultcausingpropertydamage,personalinjuryorlossoflife.

- Donotstoreorusegasolineorotherflammablevaporsandliquidsinthevicinityofthisoranyotherappliance.

- WHAT TO DO IF YOU SMELL GAS: • Donottrytolightanyappliance. • Donottouchanyelectricalswitch;donotuseanyphoneinyourbuilding. • Immediatelycallyourgassupplierfromaneighbor’stelephone.Followthegassupplier’sinstructions. • Ifyoucannotreachyourgassupplier,callthefiredepartment.

- Installationandservicemustbeperformedbyaqualifiedinstaller,serviceagencyorthegassupplier.

Batteries not included. Batteries required: 3 “AAA’s” for remote and 4 “AA’s” for remote receiver.

PARTS LIST

PART NO. DESCRIPTION1 Burner System2 Damper Stop Clamp3 3/8”Flaredto1/2”GasInletFitting4 3/8”FlaredTubing5 Granules6 GlowingEmbers7 Pipe Dope

12 3

45

6

7

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IMPORTANT INFORMATION- Duetohightemperatures,theapplianceshouldbelocatedoutoftrafficandawayfromfurnitureanddraperies.- Donotplaceclothingorotherflammablematerialonorneartheappliance.- Childrenandadultsshouldbealertedtothehazardsofhighsurfacetemperatureandshouldstayawaytoavoid burns or clothing ignition.- Youngchildrenshouldbecarefullysupervisedwhentheyareinthesameroomwiththeappliance.- Please retain this manual for future reference.- Theinstallationmustconformwithlocalcodes,orintheabsenceoflocalcodes,withtheNationalFuelGasCode ANSI Z223.1/NFPA 54, or the CSA B149.1, Natural Gas and Propane Installation Code.- Thisappliancemustbeinstalledonlyinasolidfuelfireplacewithaworkingflueandconstructedof non-combustible material.- Installationandrepairshouldbedonebyaqualifiedservicetechnician.- Theapplianceshouldbeinspectedbeforeuseandatleastannuallybyaqualifiedservicetechnician.Morefrequent cleaningmaybenecessaryduetoexcessivedustorcarpetlint.Itisimportantthatthecirculatingairpassageways bekeptclean.- Keepapplianceclearandfreefromcombustiblematerials,gasolineandotherflammablevaporsandliquids.

FIREPLACE SIZING GUIDE:

Opening Front Rear Fireplace Chimney Set Size Height Width Width Depth Opening 24” 18” 28” 20” 15” 50sq.in.

Theminimumopeningthatmustbeprovidedbythefireplacechimneytoventtheunitproperlyisshowaboveinthesizingchart.

Itisnecessarytoprovideadequatecombustionandventilationair.Airforcombustionandventilationmustnotbeobstruct-ed.Provideadequateclearancearoundairopeninginthecombustionchamberandadequateaccessibilityclearanceforservicing and proper operation.

NEVER obstruct the front opening of the fireplace.

WARNING: Any safety guard remove for servicing and appliance must be replaced before operating the appliance.

INSTALLATION

UnpackingUnpacktheappliancecarefullyandinspectformissingpartsordamagesthatmayhaveoccurredduringshipping.Ifanypartoftheapplianceismissingordamaged,pleasenotifySureHeatManufacturingat(800)229-5647.

Fireplace PreparationThefireplaceneedstobeproperlypreparedbeforeinstallingthisfireplaceunit.

1. Turnoffgassupplytothefireplace.2. Cleanchimneyandfireplacefloorofanycombustiblematerialtolimitthesmellfromthesystem.

Gas Piping and Gas Pressure RequirementsPREPARATION• Checkthetypeofgasthatissuppliedtoyourfireplace.Onlyinstalltheunitthatisequippedtooperateonthegas thatissuppliedtoyourfireplace.• Allgaspipingmustbeinstalledtocomplywithlocalandnationalfuelgascodes.• CompoundsusedonthreadedjointsofgaspipingmustberesistanttotheactionofL.P.gas.• Beforeinstallingtheunit,itisnecessarytoclosethemaingasvalveatthegasmeterorL.P.tank.Ensurethatthere isproperventilationintheareainwhichsystemisoperating.

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IMPORTANT INFORMATIONTheminimuminletgassupplypressureis5.5incheswatercolumnfornaturalgasand11.0incheswatercolumnforpropane.Themaximumallowableinletgassupplypressureis10.5incheswatercolumnfornaturalgasand13.0incheswatercolumnforpropane.If this appliance is to be supplied withL.P.gasthetankorbottlesupplyingthegasmusthavearegulatorthatreducesgaspressurebetween11and13incheswatercolumn.

WARNING: Thisappliancemustbeisolatedfromthegassupplypipingsystembyclosingits individual manual shutoff valve during any pressure testing of the gas supply piping systemattestpressuresequaltoorlessthan1/2PSIG.

Theapplianceanditsindividualshutoffvalvemustbedisconnectedfromthegassupply pipingsystemduringpressuretestingofthatsystemattestpressuresinexcessof 1/2PSIG.

BTU INFORMATION

Set Natural Gas L.P. Gas 24” 60,000BTUs 60,000BTUs

INSTALLATION TO EXISTING GAS LINE IN FIREPLACEAmanualON/OFFvalveshouldbepresentwithineasyreachoftheGaslogset.Ifamanualvalveisnotpresent,onemustbeinstalledpriortothegasloginstallation.

INSTALLATION IN A MASONRY FIREPLACEA1/2”gassupplylinemustbeprovidedtothefireplace.MostinstallationsrequiredrillinganaccessholethroughtheMasonrywall.Thesupplylineshouldbesecuredandsealedbymortarwithintheaccesshole.ThesupplylineshouldalsohaveanON/OFFvalveinthewallorinsidethefireplace.

DAMPER CLAMP INSTALLATIONThisapplianceisonlytobeinstalledandburnedinafullyventedfireplacewithafullyfunctionaldamperandchimneythatisfreeofanyobstructions.Adamperclampisprovidedtoallowanypilotcombustionproductstovent.Theunitmustbeoperatedwiththedamperinthefullyopenedposition.(SeeFigure1).

PREFABRICATED FIREPLACE

MASONRYFIREPLACE

Figure 1: Damper Stop ClampPage 4

BURNER SYSTEM LOCATION1. TheBurnerSystemshouldbelocatedtowardsthebackandcenteredinthecombustionchamber oftheventedfireplace.TheBurnerSystemshouldbecenteredfromlefttoright,withaboutan inch of space on either side.

CONNECTING GAS SUPPLY TO BURNER PAN AND LOG GRATE PLACEMENT1. Place Burner System in proper location.

2. Attach3/8”to1/2”gasinletfittingtothe1/2”gas supplystub.(See Figure 2)

3. Carefullybendtheflaredtubingasneededtomake theconnectionbetweentheburnerassembly andthegasinletfitting.

4. Nextattachtheflaredtubingtotheburnerassembly first,thentothegasinletfitting.

- Avoidkinkingtheflaredtubingwhilebending. Iftubingmustbecut,useatubecutter.Flare thecutendofthetubewithaflaringtube.

5. Becertainallconnectionsaretightandusepipecompoundonallmalethreadstosealjoints.

NOTE:ThepipecompoundmustberesistanttotheactionofL.P.gas.Testallconnectionswith asoapywatersolutionwithgassupplyturnedon.Ifbubblesappearonanyconnection,retighten andreset.Onceitisdeterminedtherearenoleakswhatsoever,turnoffgassupplyandmoveto nextassemblystep.

GRANULE AND EMBER PLACEMENT

A. Spread granules over the installed burner pan. Granulesshouldnotfilluptheentirepan.The granules should stop 3/4” - 1” from the top of the pan.SlopetheGranulesdowntowardthefront ofthepanwithoutoverflowingthemoverthe frontlipoftheburnerpan.(See Figure 3)

B. Spreadglowingembersoverthetopofthe granules,coveringtheentiresurfacearea, concentrating on the front and sides of the burner pan for the most realistic burning effect. (See Figure 3)

IMPORTANT INFORMATION

Gas SupplyStub

Gas Inlet Fitting

Flared Tubing

Figure 2

Figure 3

GlowingEmbers Granules

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IMPORTANT INFORMATIONLOG PLACEMENT

Place burner system in middle of fireplace.

Place Back Main Log on back of Burner Frame

Arrange Three (3) Top Logs over the Main Logs.

Place Front Main Log in front of burner system.

Place Middle Main Log in position. Make sure the log notch is placed

over the burner.

Arrange Two (2) Cover Logs in front of Control Valve and Remote Sensor.

DECORATIVE STONEThedecorativestonefromthebagprovidedshouldbespreadonthefloorofthefireplaceinfrontandonsideofthelogset.Thestoneshouldnotbeplacedonorneartheburner.Contactwiththeburnercancausetheproductionofexcessivecarbonmonoxide.

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IMPORTANT INFORMATIONFOR YOUR SAFETY READ BEFORE LIGHTING

WARNING: If you do not follow these instructions exactly, a fire or explosion may resultcausing property damage, personal injury or loss of life.

A. Thisapplianceisequippedwithanignitiondevice(piezo)whichlightsthepilotautomatically.If thepiezofailtolightthepilot,turnto“Match Lighting”InstructionsonPage9.

B. BEFORELIGHTINGtheunit,smellaroundtheapplianceareaforgas.Besuretosmellnextto thefloorbecausesomegasisheavierthanairandwillsettleonthefloor.

WHAT TO DO IF YOU SMELL GAS:

• Do not try to light any appliance. • Do not touch any electrical switch. • Do not use any telephone in your building. • Immediately call your gas supplier from a neighbor’s telephone. • Follow the gas supplier’s instructions. • If you cannot reach your gas supplier, call the fire department. • Installation and service must be performed by a qualified installer, service agency or the gas supplier.

C. Use only your hand to push in or turn the Pilot Control Knob.Neverusetools.Iftheknobwillnot pushinorturnbyhand,donottrytorepair,callaqualifiedservicetechnician.

WARNING: THE USE OF FORCE OR ATTEMPTED REPAIR MAY RESULT IN A FIRE OR EXPLOSION

D. Donotusethisapplianceifanyparthasbeenunderwater.Immediatelycallaqualifiedservice technician to inspect the appliance and replace any part of the control system and any gas controlwhichhasbeenunderwater.

PIEZO

Page 7

REMOTE CONTROL INFORMATION

TECHNICAL DATAREMOTE CONTROL:

Supply voltage:4.5V(three1.5V“AAA”batteries)Ambient Temperature Ratings:

0-60ºC(32-140ºF)Radio frequency:

315MHz

RECEIVER:Supply voltage:

6.0V(four1.5V“AA”batteries)Ambient temperature ratings:

0-60°C(32-140°F)Radio frequency:

315MHz

THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES. OPERATION IS SUBJECT TO THE FOLLOWING TWO CONDITIONS:

1). Thisdevicemaynotcauseharmfulinterference,AND2). Thisdevicemustacceptanyinterferencereceived,including interference that may cause undesired operation.

Changesormodificationsnotexpresslyapprovedbythepartyresponsibleforcompliancecouldvoidtheuser’sauthoritytooperatetheequipment.

WARNINGThetransmitterandthereceiverareradiofrequencyappliances.Ifthereceiverismountedinsidemetalliccases,severelossofperformances(reductionoftherangeworking)mayresult.

ATTENTION:- Turn“OFF”maingassupplyoftheapplianceduringinstallationor maintenance of the receiver. - Placethereceiver’s3positionsliderswitchinthe“OFF”position during installation or maintenance.- Turn“OFF”maingassupplyoftheappliancepriortoremovingor reinserting the batteries in the receiver.

COMMUNICATION BETWEEN THE REMOTE CONTROL

AND THE RECEIVER

Toprogramthetransmittertothereceiver,move the three positions slider of the receiver intheREMOTEpositionanddepresstheON/OFFkeyofthetransmitter.TheSystem

hasgotanautomaticlearningmodethatallowsthereceivertomatewithanewtransmitterin

the event that the transmitter must be replaced. Assoonasthereceiverreceivesthefirst

correct command from any remote control it capturesthenewaddressandthen“beeps”3timestoconfirmthesynchronizationand

commandexecution.

Transmission Light

ON/OFF Key

SideSlider

Child safety function OFF

Child safety function ON

CHILD SAFETY LOCK-OUT FEATUREWiththisfunctionitispossibletodeactivatetheremotecontrolkey.

BACKUP FUNCTIONIfthebatteriesoftheReceiverarelow,theappliancecanbeswitchedonmanuallybymovingthe3positionsliderswitchontheReceivertotheONposition.

INSTALLING BATTERIES

Install four (4) “AA” batteries into the

remote receiver box as shown on the left.

Install three (3) “AAA” batteries into the remote control as

shown on the left.

LIGHTING INSTRUCTIONS1. STOP!Readthesafetyinformationlabelfoundontheunit.2. Makesuretheswitch(NotthePilot Control Knob)isturnedto“OFF”(See Figure 4)3. Turnoffallelectricalpowertotheunit.4. Push in Pilot Control Knobslightlyandturnclockwiseto“OFF”.5. Waitfive(5)minutestoclearoutanygas.Thensmellforgas,includingnearthefloor. • Ifyousmellgas,STOP!Follow“B”ontheSafetyInformationlabel. • Ifyoudon’tsmellgascontinueontothenextstep.6. Thepilotislocatedbythemainburner.7. Push in the Pilot Control Knobslightlyandturncounter-clockwiseto“Pilot”.8. Hold the Pilot Control Knobslightlyandturncounter-clockwiseto“Pilot”.9. ContinueholdingthePilot Control Knobforuptoone(1)minutebeforereleasing.Theknobwillpopbackoutupon release. Pilot should remain lit. If it goes out repeat steps 5 through 8. • Ifknobdoesnotpopoutwhenreleased,stopandimmediatelycallyourservicetechnician. • Ifthepilotwillnotstaylitafterseveraltries,turnthegascontrolknobto“OFF”andcallyourservicetechnician.10. Push in the Pilot Control Knobandturncounter-clockwiseto“ON”.11. It will take 2-3 minutes for thermocouple to heat up and flame to appear.12. ThisvalveisequippedwithaHI/LOfeature.Setunittodesiredflameheight.Thevalveisalsoequippedwitha safetylockoutfeaturethatwillpreventtherelightingofthepilotafteritisextinguished.Youmustwaitone(1)minute for valve to reset itself before relighting the pilot.13. Thenmoveswitchtoremote.Youwillthenbeabletoswitchtheunit“ON”or“OFF”usingtheremote.14. Tooperateunitwithremote: a. Makesureswitchisturnedto“REMOTE” b. MakesurePilot Control Knobisswitchedto“ON” c. Press button oncetoturnunit“ON”.Youwillhearasoftbeepthantheflamewillappear. d. Toturntheunit“OFF”.Pressthebuttonontheremoteonceafterfive(5)secondstheflamewilldisappearand theunitwillturnoff(NOTE:thepilotlightwillremainon).

Makesureswitchis turned to “OFF” whenlighting;and “REMOTE” to use

the remote.

HI/LOSetting

Pilot Control Knob

Figure 4

MATCH LIGHTING INSTRUCTIONS

Ifthepilotcannotbeignitedwiththepiezo,itcanbemanuallylitwithamatch.Followsteps2through8intheaboveLightingInstructionsthen:

• PushthePilot Control Knob in fully and hold it in. • Immediatelylightthepilotwithamatch.ContinuetoholdthePilot Control Knobinforaboutone(1)minute. • Afterone(1)minute,releasetheknobanditwillpopbackout.Thepilotshouldremainlit.Ifitgoesout,repeat steps 2 through 8. • Ifthecontrolknobdoesnotpopoutwhenrelease,STOP and immediately call your service technician or gas supplier. • Ifthepilotwillnotstaylitafterseveraltries,turnthePilot Control Knobclockwiseto“OFF”andcallyourservice technician or gas supplier.

TO TURN GAS OFF TO APPLIANCE1. Turntheswitchto“OFF”2. Push in the Pilot Control Knobslightlyandturnclockwiseto“OFF”.DO NOT FORCE.

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IMPORTANT INFORMATIONMAINTENANCE OF THE SYSTEM- Undernormaluse,thisunitwillrequireonlylimitedcleaning.- Tocleantheunit,firstturnthePilotControlKnobto“OFF”andallowthesystemtocooldown.- Thelogsandgratecangetveryhot.Handleonlywhenthesystemiscool.- Keepthecontrolvalve,logsandburnerareacleanbyvacuumingorbrushingatleasttwiceayear.- Visuallyinspectthepilot.Dustorblowawayanydustorlintaccumulating.- Sufficientspacemustbeprovideddaroundthisappliancetoprovideairforcombustionandventilation.Keepthe front of the appliance clear of all obstacles and materials.- Donotstoreorusegasolineorotherflammablevaporsandliquidsinthevicinityofthisoranyotherappliance.- Duringthemanufacturingprocessthisapplianceistreatedwithcertaincoloringagents.Theseagentsarenot harmful,butmayproduceannoyingsmellandsmokeastheyareburnedoff.Thisisatemporaryoccurrencethat ceasesaftertwo(2)tothree(3)hoursofuse.

Ifyourunitshutsdown,andtheabovedoesnotwork,pleasedothefollowing: • Locateyourthermocouple. • Followthecopperlinetothebackofthecontrolbox.Itisconnectedwitha3/16”nut. • Disconnectandcleanwithadrypapertowel. • Re-connectandtightenfingertight,thenturnwithawrench.

For further assistance, please contact our Customer Service Department at 800-229-5647

FINAL CHECKS

Things To Do:1. Useonlythetypeofgasforwhichyoursystemisdesigned.Thetypeofgasthesystemisequippedforisstamped on the rating plate.2. Install appliance and all gas piping according to local codes.3. Disconnect or isolate the system during line pressure testing.4. Makesure1/2”gaslineisruntothefireplacetoensuresufficientgasvolumetotheappliance.5. Installthesystemonlyinafireplacesuitableforburningsolidfuel.6. UsepipesealantonthreadedjointsofgaspipingthatisresistanttotheactionofLPgas.7. Installamanualshutoffvalve,unionand1/8”NPTpluggedpressuretapaheadofcontrols.8. Usemildsoapandwatersolutionwhencheckingforleaks.9. Keeptheareaaroundtheapplianceclearandfreeofcombustiblematerials,gasolineandanyflammable orexplosivematerial.10. Followthelightingandoperationproceduresgiveninthismanual.11. Periodicallyinspectthepilotandburnerflame.12. Clean the appliance as described in this manual.13. Keep the logs properly positioned.

Things NOT To Do:1. DoNOTmodifyoralterthisapplianceinanyway.2. DoNOTusethisappliancewithanygasotherthanthatforwhichitisequipped.3. DoNOTinstalltheapplianceinanyareawheregasolineoranyflammablematerialisusedorstored.4. DoNOTuseopenflametocheckforleaks.5. DoNOToperatethissystemwithglassdoorsintheCLOSEDposition.6. DoNOTblockorrestrictanygrillesofafactorybuildfireplaceinwhichtheapplianceisinstalled.7. DoNOTburnsolidfuelsinafireplacewherethisapplianceisinstalled.

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TROUBLESHOOTINGProblem Cause Corrective Action1. Nopilotignition -pilotvalvenoton • TurnvalvetoPILOTanddepress, keepmatchnearpilotburneruntil ignition.

-gaslinenotclear • Inspectsupplylinesfortubekinks or obstructions.

-airingasline • turnvalvetoPILOTanddepress,keep match near pilot burner until ignition.

• allowairtopurgethroughtheline,may takeuptofive(5)minutes.

-nogassupplytothefireplace • checktoseeifthefireplaceishooked to the gas supply.

-noL.P.gas • filltank

-mainshutoffvalveclosed • turnvalveon

-valvepartiallyclosed • openvalvefully

2. Inadequateflame -gaslineobstruction • burnerinspectionfortubekinksor obstructions.

3. Unitshutsoff -thermocoupleisoverheating • repositionlogstokeepmainburner flameoffthethermocoupleassembly.

4. UnitON/OFFissues -unitwillnotturn“ON” • Afterthepilothasbeenlitmake suretowait2-3 minutes for flame to appear.

• Makesuretoonlypressbuttonon remoteONCE,waitforsoftbeep,after 5secondstheflamewillgooutandthe unitwillbe“OFF”butthepilotlightwill stillbe“ON”.

• Ifyouwanttocompletelyturn“OFF” theunitmakesuretoturnthePilot ControlKnobto“OFF”andtheRemote SensorSwitchto“OFF”.

5. Remotecontrol -lowbatterydetection • Whenthetransmitter/receiverbatteries transmitter/receiver (transmitter/receiver) arelow,depressingtheON/OFFkey thelightintensityoftheLEDisweakto alertofalowbatteryconditionbefore losingbatterypoweratall.Assoonas thedepletedbatteriesarereplaced,the transmitter/receiverwillrestartits normal operation.

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WARRANTY

Warranty shall apply to the original purchaser at the original installation point only.

Alllogsareguaranteedforthreeyearsagainstmanufacturer’sdefects.

Theburnerassemblysystemisguaranteedforaperiodof(3)yearsfromthedateofpurchaseandwillbe replaced for freight costs only.

SafetyPilot,valvesandthermocouplesareguaranteedforaperiodofone(1)yearundertheoriginalmanufacturer’swarranty.

GeneralWarranty:Thiswarrantydoesnotapplyinthecaseofimproperinstallation,neglect,accident,misuseorasaresultofmodificationsoftheoriginalproduct.

Allcostsforremovalandre-installationaretheexpressedresponsibilityofthepurchaser.

Forrepair,replacement,orservicetodefectivepart/partspleasecontactourCustomerServiceHotlinenumberbelow.Thereafterwithvalidwarrantyregistrationandproofofpurchase,calltheCustomerService Hotline for authorization to ship defective part prepaid and insured in original carton to Sure HeatManufacturing,1861WestOakParkway,Marietta,GA30062.Goodsreturnedimproperlypackagedarethesoleresponsibilityofpurchaser.

ItisagreedthatanyrepairorreplacementistheexclusiveremedyfromSureHeatManufacturing.InnocaseshallSureHeatbeliableforanyconsequentialdamageorbreachofthisoranyotherwarrantyexpressedorimpliedwhatsoever.Thislimitationastoconsequentialdamagesshallnotapplyinstateswhereprohibited.

PurchasedFrom:______________________________________ Date:___________________

Size: 24” Model:

Name:_______________________________________________Phone:(____)________________

Address:_________________________________________________________________________

City:_____________________________State:______Zip:___________________

Please photocopy and return to Sure Heat within 14 days of purchase.

If you have other questions, please contact our Customer Service Hotline at (800) 229-5647.

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