TRAINING CALENDAR 1990

0000053998NATIONAL Productivity Corporation - [productivity and qualityenhancement programmes].

PUSAT DAYA PENGELUARAN NEGARA(National Productivity Centre)

You save by attending courses at the NationalProductivity Centre (NPC)

• Our Fees are Competitive• Our Services Superior• There is a Double Deduction on Cost of

Training for Approved Training Program-mes.

Saturday, October 22.19BB

Tax incentives forsmall scale industries

"The abatement will be five percent of its adjusted income or thetotal valm^£^jj^ojnponents pur-chased."

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_ _ allowed on cost of „ ._ _0certain government bodies like

| National Productivity Ceijen the financing naj g fot for-

th the sn^riHmornedium-scale^H^ l l l romised easi-er credits on concessional terms."

TRAININGCALENDAR

1990

5 3 9 9 ^

CONTENTS

PENGENALANINTRODUCTIONFACILITIES OF NATIONAL PRODUCTIVITY CENTRE (NPC) 6TRAINING PROGRAMMES_____________________________MANAGEMENT ACCOUNTING__________________________10SALES AND MARKETING______________________________3OPERSONNEL DEVELOPMENT____________________________- MANAGEMENT DEVELOPMENT 50- INDUSTRIAL RELATIONS____________________________64QUALITY CONTROL CIRCLES__________________________82INDUSTRIAL ENGINEERING___________________________106LOW COST AUTOMATION_____________________________134TOTAL QUALITY CONTROL___________________________142HOTEL MANAGEMENT_______________________________150PROGRAMMES AT REGIONAL OFFICES___________________Wilayah Utara____________________________________175Wilayah Pantai Timur______________________________177Wilayah Selatan__________________________________179Wilayah Sarawak_________________________________182Wilayah Sabah___________________________________184IN-HOUSE PROGRAMMES__________________________186CONSULTANCY__________________________________188NPC TRAINING STAFF______________________________189LOCATION MAP 218

PENGENALANPusat Daya PengeluaranNegara.

INTRODUCTIONNational ProductivityCentre.

Pusat Daya Pengeluaran Negaratelah ditubuhkan pada tahun 1962sebagai satu projek bersama di an-tara Kumpulan Wang Khas Bangsa-Bangsa Bersatu dengan KerajaanPersekutuan, dan Organisasi BuruhAntarabangsa sebagai Pentadbir-nya.

Dalam tahun 1966 Akta (Memper-badankan) Majlis Daya PengeluaranNegara Bilangan 19 telah diluluskanoleh Parlimen dan Majlis menjadisebuah badan yang berkuasa sen-dirimulaidaripada Ihb. Mac, 1966.Akta in! dipinda oleh Akta (Pindaan)(Memperbadankan) Majlis Daya Pe-ngeluaran Negara 1975 (Akta A305tahun 1975) sejajar dengan usaha-usaha perkembangan Pusat ini.Ahll-ahli Majlis adalah dilantik olehMenterl Perdagangan dan Perindus-trian. Pusat ini diberi bantuan olehKerajaan sehingga sampai kepadamasa ia boleh berdikari.

ObjektifDi antara objektif-objektif PusatDaya Pengeluaran Negara ialah:

• menlnggikan mutu pengurusantermasuk penyeliaan di semuaperingkat;

• memperbaiki kecekapan perja-lanan perusahaan denganmember! perhatian khusus ke-pada kaedah meninggikan pro-duktiviti, memperbaiki kualitidan pengeluaran, pengurusan

The National Productivity Centre(NPC) was established in 1962 as ajoint project by the United NationsSpecial Fund and the Federal Go-vernment with the InternationalLabour Organisation as the execu-tive agency.

In 1966 the National ProductivityCouncil (Incorporation) Act No. 19was passed by Parliament and theCouncil became an autonomousbody effective as from 1st March1966. The Act was subsequentlyamended by the National Producti-vity Council (Incorporation) (Amen-dment) Act 1975 (Act A305 of 1975)to keep in line with the expandingactivities of the Centre. The mem-bers of the Council are appointed bythe Minister of Trade and Industry.

The Centre is subsidised by thegovernment until such time as it be-comes self-supporting.

ObjectivesAmong others, the objectives of

the National Productivity Centreare:

• raising standards of manage-ment including supervision atall levels;

• improving the efficiency of in-dustrial operations with parti-cular reference to methods ofincreasing productivity, of im-proving quality and output, ofreducing costs and developing

kos dan membina perhubunganbaik di antara pekerja dan peng-urusan;

• mengendallkan latihan dan ran-cangan seumpaina yang sebaik-balknya untuk memenuhi ke-hendak tempatan.

Kaedah-Kaedah LatihanSoal/Jawab dan perbincangan ada-

lah ditekankan. Latihan secara ti-dak formal dalam bentuk syarahan,perbincangan sindlket dan kajiankes boleh membawa kepada sua-sana latihan yang sesuai bagi orangdewasa. Kakitangan Pusat juga me-ngadakan lawatan susulan untukmemberi panduan dan bantuan lan-jut; terutamanya mengenai projekpraktikal yang dijalankan di kilangoleh peserta-peserta kursus. Kursus-kursus diperlengkapkan denganfilem-filem yang berkaitan denganpengurusan, sessi 'role play', ra-kaman video, makmal komputerdan lawatan sambil belajar. Waktukursus adalah dari 9.0O pagi hingga4.00 petang.

Permohonan Mengikuti KursusPermohonan bagi mengikuti kur-

sus-kursus hendaklah dibuat de-ngan memenuhi borang soal-selidikPra-Kursus yang dilampirkan di da-lam buku latihan ini. Pemohon hen-daklah mempunyai pengalamanyang berkaitan dengan kursus yangdipilih. Pilihan akan dibuat berda-sarkan maklumat yang terdapat pa-da borang soal-selidik Pra-Kursusyang tersebut. Borang-borang danpembayaran hendaklah dikembali-kan sekurang-kurongnya satuminggu sebelum kursus dijalan-

constructive labour/ manage-ment relations;

• initiating training and other pro-grammes that would best servespecific and local requirementsof the country.

Method of InstructionQuestions/answers and discus-

sions are emphasised. Informal in-struction in the form of lectures,syndicate discussions and case stu-dies creates an atmosphere con-ducive to adult training. The Cen-tre's staff also carry out follow-upvisits to give further guidance andassistance, particularly in the caseof in-plant practical projects beingcarried out by the course parti-cipants. The courses are supple-mented with relevant managementfilms, role play sessions, video recor-dings, computers and study visits.Training programmes are normallyconducted between 9.00 am and4.00 pm.

Admission for CoursesApplication for admission should

be made on the Pre-course Question-,naire form which is included withthis booklet. Applicants should havesome working experience in the par-ticular subject relevant to thecourse. Selection is based on the in-formation contained in the Pre-Course Questionnaire forms, whichare to be returned at least oneweek before the course com-mences together with the relevantfees. Applicants are advised to applyearly to avoid disappointment.

Cheques/money order should bemade payable to the Director, Na-

kan. Untuk menentukan penyer-taan, pemohon-pemohon dinaslhat-kan supaya mernbuat permohonanawal.

Cek-cek kiriman wang berpalanghendaklah dibuat atas nama Penga-rah PDPN.

Penganugerahan SijllPDPN mengeluarkan Sijil Keha-

diran kepada setlap peserta yangmenyertal semua sessi di dalam se-tlap kursus latihan tanpa ujlan.

Maklumat LanjutRisalah-risalah PDPN dan/atau

maklumat selanjutnya boleh dlda-pati dari:

Pegawai Perhubungan Awam/Pe-ngurus ProgramPusat Daya Pengeluaran Negara,Peti Surat 64,46904 Petaling Jaya.Tel.: 03-7557266 (15 talian)Telex: MA 36312Telefax: 03-7578068KuantanKetua Wilayah Pantai Timur,Tingkat 18, Kompleks Teruntum,Peti Surat 12, Jalan Mahkota.25OOO Kuantan.Tel.: 09-501788/501789Pulan PinangKetua Wilayah Utara,No. 57, Jalan MacAlister,10400 Pulau Pinang.Tel. = 04-370311

Johor BahruKetua Wilayah Selatan,Tingkat 3, Bangunan Petronas,Batu 4 1/2, Jalan Skudai.Peti Surat 105,80710 Johor Bahru.Tel.: 07-377422/377644

tional Productivity Centre and cros-sed 'A/C Payee Only'.

Awarding of CertificateThe Centre issues a Certificate of

Attendance to every participant whoattends all the sessions of each non-examination training course.

Further InformationThe Centre's publications and/or

any relevant information may be ob-tained from:

Public Relations Officer/Pro-gramme Manager,National Productivity Centre,P.O. Box 64,46904 Petaling Jaya.Tel.: 03-7557266 (15 lines)Telex: MA 36312Telefax: O3-7578068

KuantanRegional Head,Wilayah Pantai Timur,Tingkat 18, Komplek&Teruntum,Peti Surat 12, Jalan Mahkota,25000 Kuantan.Tel.: 09-501788/501789

Pulau PinangRegional Head,Wilayah Utara,No. 57, Jalan MacAlister,10400 Pulau Pinang.Tel.: 04-370311

Jobor BahruRegional Head,Wilayah Selatan,Tingkat 3, Bangunan Petronas,Batu 4 1/2, Jalan Skudai,Peti Surat 105,80710 Johor Bahru.Tel.: 07-377422/377644

KuchingKetua Wilayah Sarawak,Tingkat 5, Bangunan BankNegara,Jalan Satok,Peti Surat 2679,93752 Kuching.Tel.: 082-246844/246941

Kota KinabaluKetua Wilayah Sabah,No. 08, Tingkat 7, Blok E,Kompleks KUWASA,49, Jalan Karamunstng,88000 Kota Kinabalu,Sabah.Tel.: 088-235837/233245

Laln-laln

• Pusat Daya Pengeluaran Negarajuga bersedia untuk mengenda-likan kursus pengurusan yangtidak tersenarai di dalam pro-gram latihan dan juga kursussuaiktias atas permintaanmana-mana organisasi.

• Ceramah Filem dalam berbagaiaspek pengurusan boleh jugadirundingkan dengan yuranyang berpatutan.

• Pusat Daya Pengeluaran Negaramenawarkan diskaun 20% un-tuk bayaran kursus kepada or-ganisasi yang menghantar 2 pe-serta atau lebih untuk setiapkali kursus yang dirancang. Ka-dar diskaun untuk 5 atau lebihpeserta boleh dirundingkan.

KuchingRegional Head,Wilayah Sarawak,Tingkat 5, Bangunan BankNegara,Jalan Satok,Peti Surat 2679,93752 Kuching.Tel.: 082-246844/246941.

Kota KinabaluRegional Head,Wilayah Sabah,No. 08, Tingkat 7, Blok E,Kompleks KUWASA,49, Jalan Karamunsing,88000 Kota Kinabalu,Sabah.Tel.: 088-235837/233245

Others

• The Centre also undertakes toconduct management coursesnot listed In the training pro-gramme and tailor-made cour-ses on request by any organisa-tion.

• Film talks on various aspects ofmanagement can also be ar-ranged for a nominal fee.

• The Centre offers a 20% dis-count on course fees to organi-sations that sponsor 2 or moreparticipants to any one singlescheduled training programme;for 5 or more participants therate is negotiable.

MANAGEMENT ACCOUNTINGPROGRAMME

The NPC is located in the commercial centre of Petaling Jaya andwithin walking distance of banks, hotels, post office, eating outlets andshopping centres; transport by bus and taxi is easily available.

Training facilities:

• 19 lecture rooms• 5 syndicate/meeting rooms• library• multi-purpose hall• language laboratory• computer facility• audio-visual aids studio room• low cost automation lab• mock kitchens.Accommodation:

Outstation participants may request for accommodation availableon a limited basis at the NPC Complex.

Rooms

• Type A - study bedroom with communal bath- : $1O personroom (accomodates 3 persons) per night

• Type B - study bedroom with bathroom attached : $15 person(accommodates 2 persons) per night

NPC HotelThe NPC training complex also includes the NPC Hotel which of-

fers all the facilities of a modern hotel.

6

MANAGEMENT ACCOUNTINGVENUE: NPC, PETALING JAVA

No.

1.

2.

3.

4.

5.

Course

MA 20 Project Appraisal

MA 9 PengenalanPerakaunan

MA 9 PengenalanPerakaunan SessiPetang

MA 3 Introduction toCosting

MA 6 Understandingand Interpre-tation of FinancialStatements

Date

6—7 Mar.

19—23 Mar.

21-23 Mei

23—24 Aug.

6—7 Sept.

Fees ($)

200.00

300.0O

150.00

230.00

160.00

Programme Manager

Teo Ten

Mustafa Hashim

Hussin Mat Isa

Mustafa Hashim

Teo Ten

10

MA1 INTRODUCTION TO ACC0UOTWGPRACTICES

Objectives

On completion of the course:

• the participants will under-stand the principles that areused in accounting.

• they should be able to recordaccounts systematically,following principles ofaccounting.

• they should be able to prepareand analyse financialstatements.

Contents

Classification of Accounts

Double Entry Principle

Journals and Ledgers

Trial Balance

Profit and Loss Accounts

Balance Sheet

Manufacturing Accounts

Depreciation

Stock Valuation

Bank Reconciliation

Cash Budgeting

Financial Statement Analysis

Methodology

LecturesFilm ShowsSyndicate DiscussionsExercises andCase Studies

11

Who should attendThis course is suitable for:

Si) Junior personnel who are directly or indirectly involved in accoun-ting functions such as accounts clerks and book-keepers,

(ii) Those with no knowledge of accounting.

Pees: Negotiable

Course available on request. Please contact Management AccountingSection.

12

MA2 BASIC ACCOUNTING FOR EXECUTIVES

Objectives

On completion of the course:

• participants should have agood grasp of accountingprinciples.

• they should be able to readand understand accountingstatements.

• they should be able to analysean interpret financialstatements.

• they should be able to studymarginal costing technique fordecision making.

Contents

» Understand FinancialStatements

• Analysis of FinancialStatements

• Costing

• Marginal Costing

• Budgeting

• Project Evaluation

Methodology

• Lectures• Film Shows• Syndicate Discussions• Exercises and• Case Studies

Who should attendAll non-financial executives/managers who would like to seek anexposure to accounting.

Fees: Negotiable

Course available on request. Please contact Management AccountingSection.

13

Objectives

On completion of the course,participants should be able to:

• identify the cost elementsinvolved in their functionalareas

• distinguish product cost —made-up of materials, labourand overhead costs

• apply the knowledge inpractical situations to derivemaximum cost benefit, andcontrol costs

• apply marginal costingtechnique in decision-making.

Contents

• Introduction to Costing

• Material Costing

• Labour Costing

• Overheads

• Costing System

Methodology

• Lectures• Film Shows• Syndicate Discussions• Exercises and Case Studies

Who should attendThis programme focusses on product costing and would interest non-financial executives in marketing, production and other functions. Thiscourse begins with the basics and assumes that participants do nothave costing background.

Fees: $230.00

VenueMalacca

PDPN, Petaling Jaya

DateJuly 17-18

August 23—24

Programme ManagerKetua Wilayah Selatan

Mustafa Hashim

14

Objectives

On completion of the course:

• the participants should beable to apply the knowledgeon how to solve cash flowproblems.

• participants should havebeen exposed to the methodsof solving cash problems

Contents

• Cash Flow Control

• Methods of Cash Generation

• Management responsibilitiesin solving Cash Flow Problems

Methodology

• Lectures• Film Shows• Syndicate discussions• Exercises and• Case Studies

Who should attendThis course is ideal for all senior or middle level executives/managerswho are directly or indirectly involved in cash flow management.

Fees: Negotiable

Course available on request. Please contact Management AccountingSection.

15

Objectives

On completion of the course,participants should be able to:

• grasp the principles ofbudgeting

• use "budgets" as a controltool

• prepare budgets

Contents

Basic Principles andObjectives of BudgetaryControl

Preparation of Budgets

• master budget• production budget• capital expenditure

budget• administrative cost

budget• cash budget

Standard Costing

Operation of the Budget

Methodology

LecturesFilm ShowsSyndicate DiscussionsExercises andCase Studies

Who should attendThis course examines the "budget" as a control tool and is suitable forthose involved in the preparation of budgets, especially executiveswithout financial training.

Fees: Negotiable

Course available on request. Please contact Management AccountingSection.

16

OP FINANCIAL STATEMENTS

Objectives

On completion of the course:

• participants should be ableto read and understandFinancial Statements

• they should be able toanalyse and interpretFinancial Statements.

Contents

Basic Accounting Principles

Understanding FinancialStatements (Profit and LossAccount and Balance Sheet)

Interpretation of FinancialStatements

Methodology

LecturesFilm ShowsSyndicate DiscussionsExercise and Case Studies

Who should attendNon-financial executives and managers, who would like to seek anexposure to accounting.

Fees: $160.00

VenueKelantanPDPN, Petaling Jaya

DateJune 12—13September 6-

Programme ManagerKetua Wilayah P.TimurTeo Ten

17

Objectives

On completion of the course the par-ticipant should be able to:

• identify the nature of the costelements in his functionalarea.

• identify the costing techniquesappropriate to his needs.

• apply the costing techniquesin his organisation.

Contents

Principles of Cost Accounting

Contract Costing

Operating Costing

Process Costing

Marginal Costing

Standard Costing

Methodology

LecturesFilm ShowsSyndicate DiscussionsExercises andCase Studies

Who should attendThis is an advanced course on costing. It is an extension of Introduc-tion to Costing and is directed at non-financial personnel in marketing,production and other functions.

Fees: Negotiable

Course available on request. Please contact Management AccountingSection.

18

Objectives

On completion of the course:

• the participants will under-stand the principles that areused in working capitalmanagement.

• they should be able to applythe techniques used inworking capital management.

Contents

• Stock Management

• Credit Management

• Cash Planning

Methodology

LecturesFilm ShowsSyndicate DiscussionsExercises andCase Studies

Who should attendThis course is ideal for all managers/executives who are directly or in-directly involved in working capital management.

FeesiNegotiable

Course available on request. Please contact Management AccountingSection.

19

Objektif

Pada akhir kursus:

• peserta-peserta akanmendapat gambaran yangjelas tentang prinsip-prinsipdan sistem-sistem yangterdapat dalam perakaunan

• peserta-peserta akanmempunyai keyakinan dankeupayaan untuk merekodkanurusan perniagaan denganbetul mengikut amalanperakaunan

• peserta-peserta juga akanmemperolehi kefahaman sertakeyakinan yang jelas tentangcara-cara bagaimanamenyediakan penyata-penyatakewangan.

Kandungan

Asas-Asas Perakaunan

Klasifikasi Akaun

Sistem Catitan Bergu

Jernal, Lejer dan T/Duga

Penyediaan Penyata Kewangan

Kaedah Pengiraan Stok

Susutnilai

Penyelarasan Penyata Bank

Penyediaan AkaunPerkilangan

Metodologi

Latihan/Kajian KesLatihan Bersama PesertaPenayangan Filem

Peserta• Penyimpan kira• Kerani akaun• Mereka yang berminat dalam perakaunan tetapi tidak mem-

punyai asas dalam akaun.

Yuran: S350.00

Tern pat

PDPN. Petaling Jaya

Tarikh

Mac 19—23Off os 13—17

Pengurus Program

Mustafa HashimKclua Wilavah P.Timur

20

MA10 TATABUKU PRAKTIKAL DAN AKJVtJjf

Objektif

Pada akhir kursus:

• peserta-peserta akan fahamprinsip-prinsip asasperakaunan

• peserta-peserta akan berupayadalarn merekodkan urusniaga-urusniaga dengan sistematikdan mengikut prinsip-prinsipperakaunan yang betul

• peserta akan bolehmenyediakan penyata-penyatakewangan.

Kandungan

Prtnsip-Prinsip AsasPerakaunan

Pengkelasan Akaun

Sistem Catitan Bergu (debitdan kredit)

Buku-Buku Jualan dan Belian

Jernal, Lejer dan TimbangDuga

Buku Tunai dan Buku WangRune it

Penyediaan PenyataKewangan— penyata untung rugi— kunci kira-kira

Susutnilai

Penilaian Inventor! atau Stok

Penyelarasan Penyata Bank

Akaun Perkilangan

Metodologi

Kajian Kes/LatihanPenyertaan-penyertaanIndividu dalam latihan

Penayangan filem

21

PesertaKursus in! sesuai untuk:• Kakitangan baru dan lama di peringkat rendah yang terlibat

secara langsung di dalam urusan-urusan akaun di sesebuahorganisasi, seperti kerani akaun.

• Kakitangan lain yang tidak mempunyai latarbelakang perakaunantetapi mempunyai minat dalam perakaunan.

Yuran:Boleh dirunding

Kursus dijalankan mengikut permintaan. Sila hubungi BahagianPerakaunan Pengurusan.

22

MA 11 MEM AH AMI DAN MENGANALISAPENYATA KEWANGAN

Objektif

Selepas kursusberupaya untuk:

peserta-peserta

memahami dan menyertaiapa-apa item yang diperlukanuntuk penyediaan

— Penyata untung rugi— Penyata kunci kira-kira

memahami dengan lebihmendalam lagi setiap itemyang terdapat dalamkediA-dua penyata tersebutdan apakah kesan akhirnyaterhadap organisasi(kewangan)

membuat sebarang komendan teguran serta cadanganterhadap satu-satu penyatakewangan denganmenggunakan analisanisbah kewangan.

menambahkan keyakinandiri dalam bidang kerjayaanda....

Kandungan

• Asas-asas perakaunan

• Pengenalan kepada buku-buku akaun dan juga lejar

• Memahami asas-asas penyatakewangan berdasarkan jenisorganisasi

— Penyata Perdagangan— Penyata Untung Rugi— Penyata Kunci Kira-Kira

Cara-cara penyediaanpenyata-penyata kewangan

Cara-cara penganalisaanpenyata-penyata kewangan

Metodologi

Kajian Kes/LatihanPenyertaan-penyertaanindividu dalam latihan

23

Peserta

• Pemilik-pemilik perniagaan• Bakal-bakal usahawan• Pegawai-pegawai kewangan tetapi tidak mempunyai asas dalam

kewangan dan perakaunan• Mereka yang berminat

Yuran:BoIeh dirundingkan

Kursus dijalankan mengikut permintaan. Sila hubungi BahagianPerakaunan Pengurusan.

24

MA 2O PROJECT APPRAISAL

Objectives

On completion of the course:

• participants should be ableto know the basic conceptsand procedures in projectappraisal

• they should be able toevaluate a project based onfinancial aspects.

Contents

• Introduction to capital projectappraisal

• The importance of goodinvestment appraisal

• The effects of inadequateinvestment appraisal

• Multi-discipline approach toproject appraisal

• Project appraisal in practice• Time value of money

« Application of DCF toproject appraisal

• Lease or buy decision

Methodology

• Lectures• Syndicate Discussions• Exercise and• Case Studies

Who should attendExecutives who are or will be involved in capital project proposal andappraisal

Fees: $200.00

Venue

PDPN, Petaling Jaya

Date

March 6—7

Programme Manager

Teo Ten

25

SALES AND MARKETINGPROGRAMME

29

SALES AND MARKETINGVENUE: NPC. PETALING JAVA

No

1.

2.3.4.

5.

6.

7.

8.9.10.

>11.

12.

13.

Course

SM 1 Effective SellingSkills for ConsumerProducts

SM 1 1 Perhubungan Awam ISM 13 Hubungan PelangganSM 12 Perhubungan

Awam IISM 10 Export Market Re-

search & TradeInformation

SM 4 MarketingManagement

SM 8 Export Proceduresand Documentation

SM 5 Marketing StrategySM 7 Telephone CourtesySM 3 Management of the

Sales ForceSM 2, Effective Selling

Skills for IndustrialProducts

SM 9 Seminar on ProductAdaptation for Export

, SM 14 Hubungan Telefon

Date

26 Feb. — 1Mar.

26—28 Feb.12—13 Mac.21—24 Mac

28—30 May

14-16 May

17— 19 June

9-11 July18 July13-16 Aug

10—13 Sept

22—23 Oct.

20 Ogos.

Fees (S]

280.00

180.00120.00240.00

210.00

240.00

240.00

300. OO80.00

320.OO

280.00

2OO.OO

60.00

ProgrammeManager

Ahmad Nasar Johari

Anuar Pandak AhmadAzman ZakariaAnuar Pandak Ahmad

Lee Saw Hoon

Chan Kum Siew

Ahmad Nasar Johari

Lee Saw HoonLee Saw HoonDavid Kuang

Chan Kum Siew

David Kuang

Azman Zakaria

30

Objectives

On completion of the course,participants will be able to:

• understand the principles ofselling consumer products

• use the techniques learnedfor effective selling.

Contents

• Principles of Selling

• Principles of CustomerRelations

• The Pre-approach

• Systematic Approach toSelling

• Opening the Sale

• Closing the Sale

• Overcoming Sales Objection

• Handling CustomerComplaints

Methodology

• Lectures• Role Plays• Simulated Sales Presentations

using ctv, and audio visual aidssuch as films.

Who should attendSales personnel with less than 5 years' experience, especially thoseselling consumer products and services.

Fees: $280.00Venue

NPC, Petaling JayaKuantanKuching

Date

Feb. 26 - Mar. 1Mar. 24—27Nov 19—22

Programme Manager

Ahmad Nasar JohariKetua Wilayah P TimurKetua Wilayah Sarawak

31

SM 2 EFFECTIVE SELLING SKILLS FORINDUSTRIAL PRODUCTS

Objectives

On completion of the course,participants will be able to:

* understand the principles ofselling industrial products.

• use the techiques learned foreffective selling.

Who Should Attend:

Sales personnel with less than 5years experience, especially thoseselling industrial products andservices.

Fees: S280.00

Venue

NPC, Petaling Jaya

Contents

Principles of SellingIndustrial Products.

Principles of CustomerRelations

The Pre-approach

Systematic Approach toSelling

Opening the Sale

Closing the Sale

Overcoming Sales Objection

Handling CustomerComplaints

Methodology

LecturesRole PlaysSimulated sales presentationsusing ctv. and audio visualaids such as films.

Date

Sept. 10—13

Programme Manager

Chan Kum Siew

32

SM3 MANAGEMENT OF SALES FORCE

Objectives

At the end of the course,participants should be able to:

• use suitable tools andtechniques in solving salesmanagement problems

• design an effective approachto manage their sales force.

Contents

Sales Management: Its Roleand Responsibility

Selection, Training andDevelopment of the SalesForce

Sales Quota Fixation

Motivation of the Sales force.

Conducting Sales Meeting

Evaluation and Control ofSales Activities

Counselling of Salesmen

Methodology

LecturesRole PlaysCase StudiesExercisesDiscussionsAudio-visual aids such asfilms

Who should attendSales managers, sales executives, sales supervisors who are involvedin planning, directing and controlling the sales force.

Fees:S320.00

Venue

NPC. Petaling Java

Date

Aug. 13—16

Programme Manager

David Kuang

33

SM4 MARKETING MANAGEMENT

Objectives

On completion of the courseparticipants should be able to:

• understand various marketingconcepts and tools

• identify marketing mixstrategies for the company

• apply the marketing conceptsand tools in handlingmarketing problems.

Contents

• Marketing Concepts

• Marketing Mix

• Sales Forecasting

• Marketing Research

• Marketing Planning

• Marketing Strategy

Methodology

• Lectures• Group Discussions• Exercises• Case Studies

Who should attendSales and marketing personnel who intend to obtain a basic foundationof marketing.

Fees: $240.00

Venue

NPC, Petaling JayaNPC. Kuching

Date

Mar. 14—16Aug. 14—16

Programme Manager

Chan Kum SiewKetua Wilayah Sarawak

34

Objectives

On completion of the courseparticipants should be able to:• identify the critical issues

involved in formulatingmarketing strategies

• formulate marketingstrategies to achieve corporateobjectives.

Contents

• Corporate Planning

• Marketing Strategy

• Strategy Options

• Marketing Mix Tactics

• Implementation of MarketingPlan

Methodology

• Lectures• Discussions• Case Study

Who should attendSales and marketing executives who are involved in strategy formula-tion and implementation.

Fees: $300.00

Venue

NPC, Petaling JayaMalacca

Date

July 9—11July 30 — Aug. 1

Programme Manager

Lee Saw HoonKetua Wilayah Selatan

35

SM 6 COURTESY AND CUSTOMERRELATIONS

Objectives

On completion of the courseparticipants will be able to:

• understand the importance ofcourtesy and customerrelations.

• use the techiques learned toprovide better service to thecustomers.

Contents

Objectives, Principles andImportance of Courtesy andCustomer Relations

Understanding CustomerBehaviour

Interpersonal Communication

Interpreting Body Language

Customer Relations throughthe Telephone

Handling Different types ofCustomers

Methodology

LecturesRole PlaysExercisesAudio visual aids suchas films

Who should attendAll personnel who are in constant contact with customer eg. sales per-sonnel, customer service personnel, PR personnel etc.

Fees: $140.00

Venue

NPC, Kota Kinabalu

Date

July 10—11

Programme Manager

Ketua Wilayah Sabah

36

SM 7 TELEPHONE COURTESY

Objectives

At the end of the course,participants should be able to:

• understand the principlesof telephone courtesy

• know the do's and don'tswhen using the telephone

• use the techniques learnedto communicate effectivelythrough the telephone.

Contents

• Fundamentals ofCom munication

• Principles of TelephoneCourtesy

• Qualities of a GoodTelephonist

• Do's and Don'ts when usingthe telephone

• Handling telephone complaints

Methodology

• Lectures• Case Study• Exercises• Audio visual aids such as

films

Who should attendTelephonists, receptionists, secretaries and others who make frequentuse of the telephone.

Fees: $80.00

"TVenue

NPC,PenangNPC, Johore BahruNPC, Petaling Jaya

Date

Feb. 15June 11Aug. 18

Programme ManagerKetua Wilayah UtaraKetua Wilayah SelatanLee Saw Hoon

37

SM 8 EXPORT PROCEDURES ANDDOCUMENTATION

Objectives

At the end of the course,participants should be able to:

• understand thedocumentation and regulationsaffecting export business

• develop and maintain aprofitable export business

Contents

Export Transaction —Processing an Export Order

Inco terms

Pre-shipment Consideration

Export Costing and Pricing

Export Payment and ForeignExchange

Export Financing

Shipment of Cargo

Clearance of Export Cargo

Export Insurance

Post Shipment Consideration

Methodology

LecturesDiscussionsCase Studies

Who should attendExport sales executives, shipping personnel, bank officers and all thosewho are involved in foreign trade with a minimum of two years relevantworking experience.Fees: $240.00

38

Venue

NPC, Petaling JayaNPC, Johor BahruNPC, Penang

Date

June 17—19Oct. 22—24Nov. 19—21

Programme Manager

Ahmad Nasar JohariKetua Wilayah SelatanKetua Wilayah Utara

39

SM 9 SEMINAR ON PRODUCT ADAPTATIONFOR EXPORT

Objectives

On completion of the seminar,participants will be able to:

ascertain the key issues inexport product adaptation andanalyse common enterprisepractices and problemsregarding export productadaptation.

identify successful approachesto export product adaptation.

Contents

• Export Product Adaptationpractices and problems.

• National Sources of Assistancein export product adaptation.

• Foreign Buyers' Perspective inproduct adaptation.

• How to Prepare and ImplementProduct Adaptation.

Methodology

• Lectures• Exercises• Case Studies

Who should attend:Export personnel who are involved in product adaptation for foreignmarkets.Fees: $210.00

Venue

NPC. Peialing Jaya

Date

22-23 Oct.

Programme Manager

David Kuang

40

SM 1O SEMINAR ON EXPORT MARKETRESEARCH AND TRADE INFORMATION

Objectives

On completion of the seminar,participants will be able to:

• identify the sources for marketresearch and trade information.

• use market research and tradeinformation for improvingexport performance.

• set up an in-house database.

Contents

• Importance of market researchand trade information.

• Usage of market research andtrade information.

• Sources of information.

• Writing specific enquiry fortrade information.

• Setting up an in-housedatabase.

Methodology

• Lectures• Case Studies• Exercises

Who should attend:Potential exporters and exporters who are involved in planning forexport.Fees:$21O.OO

Venue

NPC, Petaling Jaya

Date

28—30 May

Programme Manager

Lee Saw Hoon

41

SM 11 PERHUBUNGAN AW AM I

Objektif

Di akhir kursus, peserta akan:

• memahami konsep-konsepPerhubungan Awam

• mengenal pasti jenis-jenisprogram Perhubungan Awam

• mengetahui tugas-tugas dantanggungjawab PerhubunganAwam.

Kandungan

• Konsep dan DefinisiPerhubungan Awam

• Proses Perhubungan Awam

• Pendapat Umum

• Identiti dan Imej Korporat

Metodologi

CeramahPerbincanganKajian KesFilemLatihan "StructuredExperience"

Peserta• Pegawai perhubungan awam.• Kakitangan organisasi yang berhubung dengan publik.

Yuran: $210.00

Tempat

PDPN, KuchingPDPN, K.KinabaluPDPN, Petaling JayaPDPN, P. Pinang

Tarikh

Jan, 9-11Feb. 13—15Feb. 26—28Jul. 16—18

Pengurus Program

Ketua Wilayah SarawakKelua Wilayah SabahAnuar Pandak AhmadKetua Wilayah P.Pinang

42

SM 12 PERHUBUNGAN AW AM II

Objektif

Selepas menghadiri kursuspeserta akan:

• mempunyai keyakinanberhubung dengan publik(audience) @ pendengar

• menyediakan danmenyampaikan ceramahyang berkesan.

• dapat menyediakan suratberita yang baik.

• berupaya mengatur sidangakhbar dan kenyataan/siaranakhbar.

Kandungan

• Ceramah umum

• Ceramah yang berkesan

• Persediaan sebelum ceramahdan panduan menilaiceramah.

• Pengenalan kepada akhbar

• Menjalin hubungan denganorang akhbar

• Kenyataan akhbar dan sidang

• Surat berita (Newsletter)

Metodologi

• Ceramah• Perbincangan• Latihan Amali (Video)• Filem

PesertaPegawai perhubungan awam dan peserta-peserta yang pernah meng-ikuti kursus Perhubungan Awam I.

Yuran: $240.00

Tempat

PDPN, Petaling JayaTrengganuPDPN. Kota Kinabalu.

Tarikh

Mac 21—24Ogos 5—7Ogos 14—17

Pcngurus Program

Anuar Pandak AhmadKetua Wilayah P. TimurKetua Wilavah Sabah

43

SM13 HUBUNGAN PELANGGAN

Objektif

Setelah mengikuti program inipeserta kursus akan:

Kandungan

* Kepentingan dan KonsepHubungan Pelanggan

kepentingan hubunganpelanggan.

berupaya memahamjpelanggan dan ragam-ragammereka.

dapat mengendall ataumelayani pelanggan denganlebih berkesan.

Keperluan dan Kehendakpelanggan

Komunikasi denganPelanggan

Mengendali Hubungan Telefon

Mengendali Aduan Pelanggan

Metodologi

SyarahanPerbincanganLatihan/Kerja BerkumpulanFllem"Role-play"

PesertaKursus ini sesuai untuk. penyelia jualan. kakitangan jualan. kakitangankaunter dan penyambut tetamu.

Yuran:$ 120.00

TempatPDPN. Petaling JavaKota BharuKuantan

Tarikh

Mac. 12—13Jul 29—30Okt. 8—9

Pengurus ProgramAzman ZakariaKetua Wilayah P.TimurKetua Wilayah P.Timur

44

SM14 HUBUNGAN TELEFON

Objektif

Setelah mengikuti kursus ini,peserta akan:

• memahami konsepkomunikasi yang berkesan.

• lebih sedar tentangkualiti-kualiti yang perluuntuk mengendali hubungantelefon.

• dapat mengendali panggilandengan lebih berkesan.

• dapat merancang panggilandan menjimatkan kos-kosyang berkaitan denganpanggilan telefon.

• berupaya mengendali aduanmelalui telefon dengan lebihberkesan.

Kandungan

Konsep komunikasi yangberkesan.

Tatacara mengendaliHubungan Telefon:— Konsep dan kepentingan— Kualtti-kualiti telefonis— Mengendalikan panggilan

dan mengambil pesanan

Hubungan pelanggan— Mengendali aduan melalui

telefon.

Metodologi

SyarahanPerbincanganLatihanFilem

PesertaKursus ini sesuai untuk penyambut tetamu, telefonis, dan kakitanganyang kerap berhubung melalui telefon.

Yuran: $60.00

Tempat

PDPN, Petaling JayaPDPN, Pulau Pinang

Tarikh

Ogos 20Sept. 18

Pcngurus Program

Azman ZakariaKetua Wilayah Utara

45

PERSONNEL DEVELOPMENTMANAGEMENT DEVELOPMENT

PROGRAMME

49

PERSONNEL DEVELOPMENTManagement Development

Venue.-NPC, Petaling Jaya

No.

1.

2.

3.

4,

5.

6.

7.

8.

9.

Course

MDllPimpinan danSesama Manusia

MD3 Training Methodology I

MD5 Motivation and JobSatisfaction

MD12Motivasi dan KepuasanBekerja

MD1. Leadership andHuman Relations forManagers

MD4 TrainingMethodology II

MDlSCertificate inSupervision(InternationalProgramme)

MD7 Management forManagers

MD6 InterpersonalCommunication

Date

Mel 28—30

June 11-15

June 11 — 15

Jun 18—20

July 16—20

Aug. 6— 1O

Aug. 20—Nov. 19

Sept. 24—28

Oct. 15—17

Pees ($}

190.00

40O.OO

400.00

190.00

40O.OO

40O.OO

•1,300.00

4OO.OO

240.0O

Programme Manager

Shahuren Ismail

Lian Lai Ping

Mohd. Yusof Mohamad

Dzulkifli Sipon

Dzulkifli Sipon

Lian Lai Ping

Md. Yusof MohamadShahuren Ismail

Guok Eng Chai

Shahuren Ismail

50

MD 1 LEADERSHIP AND HUMANRELATIONS FOR MANAGERS

Objectives

At the end of the course, theparticipants should be able to:

• identify the mostappropriate situationalleadership style that can beused in a specific managementsituation

• recognise individualdifferences and ways ofinteracting with them

• apply specific problemanalysis techniques to solveproblems

• apply the varioussituational leadership stylesand specific principles ofhuman relations in handlingpeople in organisation.

Contents

• Introduction to Leadership.

• Situational Leadership defined

• Leadership Style of Leadersand Maturity of Followers.

• Understanding HumanDeferences

• Formation and Developmentof Attitudes.

• Principles of Effective HumanRelations.

• Problem Analysis Techniques

• Managing Change

Methodology

Lectures, Case Studies,Structured Experience, GroupDiscussion, Instrumentation,Role Play.

Who should attendManagers whose work result will depend on their ability to lead peopleand to create effective human relations at work.

Fees: $400.00

VenueNPC, Johor BahruNPC, Petaling JayaNPC. Kota Kinabalu

DateMar. 5—9July 16—20Sept. 24—28

Programme ManagerKetua Wilayah SelatanDzulkifli SiponKetua Wilayah Sabah

51

MD 3 TRAINING METHODOLOGY I

Objectives

At the end of the programme,participants should be able to:

• apply the various trainingmethods that are appropriatefor adult training

• know how to use audio visualaids effectively

• know how to write learningobjectives and prepare alesson plan for their trainingsession

• use the above skills to assistthem to become effectivetrainers.

Contents

• Importance of Training Function

; • Learning Process

• Use of Visual Aids

• Communication Skills forTrainers

• Experiential LearningTechniques

• Use of Case Studies, Role Playsin Training

Methodology

• Lectures• Syndicate Discussions• Project Work• Case Studies

Who should attendThis course would be suitable for personnel who are directly Involvedin training others in their organisations.

Fees: $400.00

VenueNPC, PenangNPC, Petaling JavaNPC, Johor Bahru

DateMay 16—19June 11 — 15June 25—29

Programme ManagerKetua Wilayah UtaraLian Lai PingKetua Wilavah Selatan

52

MD 4 TRAINING METHODOLOGY H

Objectives

At the end of the programmeparticipants will be able to:

• recognise methods ofidentifying training needs inan organisation

• prepare a training programmdesign and budget, giventhe training needt

• distinguish the level ofevaluation of trainingprogrammes.

Contents

The TrainingFunction and Policy

Determining Training Needs

Planning a TrainingProgramme

Administration of a TrainingProgramme

Planning your Training/Conference Room

Evaluation of Training

Methodology

LecturesSyndicate DiscussionsProject Work

Who should attendPersons who are in charge of the planning and administration of thetraining function in their organisations.

Fees: $400.00

Venue

NPC, Petaling Jaya

Date

Aue. 6—10

Programme Manager

Lian Lai Ping

53

MD 5 MOTIVATION AND JOBSATISFACTION

Objectives

At the end of the programme,participants should be able to:

• understand motivation andinterpret its meanings andimplications for managers-

• explain how employeeattitudes are formed in theorganisation

• explain how needs andsupervisory styles (leadership)of managers influence andaffect employee attitudes andmotivation

• identify some ways in whichthey are motivated and theways in which they motivateothers

• formulate a plan to increasetheir self-motivation and theirmotivation of others.

Contents

• Motivation Defined

• Maslow's Hierarchy of Needs

• Herzberg's 2-Factor Theory

• Job Enrichment

• The Nature of Attitudes

• Attitude Formation

• Attitude Change

• Various Approaches toMotivation

Methodology

Lectures, Experiential LearningTechniques, Case Studies,Instrumented FeedbackTechniques, Film Discussions,Small Group Presentations.

Who should attendMiddle managers and senior supervisors whose job requires them to in-teract with and motivate other personnel.

Fees: 400.00

VenueNPC, Relating JayaNPC. Johor BahruNPC. Kuching

DateJune 11 — 15Aug. 25—29Oct. 22—26

Programme Manager

Mohd. Yusof MohamadKetua Wilayah SelatanKetua Wilayah Sarawak

54

MD 6 INTERPERSONALCOMMUNICATION

Objectives

At the end of the programme,the participant should be ableto:

• identify the various modes ofcommunication and their rolein the running of anorganisation

• gain an insight into thevarious techniques inovercoming barriers tocommunication asencountered at the workplace

• develop a more effectiveverbal and non-verbalcommunication, listening andobserving skills in enhancinghis/her performance andproductivity.

Contents

• Important Role ofCommunication inOrganisation.

• The Communication Process

• Modes of Communicationcovering Verbal, Symbolic andNon-verbal Communicatin.

• Role of Perception inCommunication.

• Overcoming Barriersto Communication

• Listening Skills

• Non-Verbal CommunicationGuidlines for GoodCommunication.

• Defensive to SupportiveCommunication

MethodologyLectures;. Structured ExpeienceExercises on Perception andSkills in Communication.Case Study on Listening Skill.Instrumentation on InterpersonalCommunication Inventory. FilmShows and Group Discussion on"Eye of the Beholder" and 'Morethan Words".Role Play, AVA Transparencyslides and Handouts.

55

Who should attendThe programme is designed for managers and executives at all levels,whose effectiveness is dependent upon well planned and systematiccom m unication.

Fees: $240 00

Venue

NPC. Kuantan

NPC. Petaling Jaya

Date

May 21—23

Oct. 15—17

Programme Manager

Ketua Wilayah PTimurShahuren Ismail

56

MD 7 MANAGEMENT FOR MANAGERS

Objectives

At the end of the programmeparticipants should be able to:

• increase their knowledge andunderstanding of themanagement principles andpractices

• increase their knowledge andunderstanding of behaviour inorganisation

• develop their skills andeffectiveness in managingpeople in the organisation

Contents

• Introduction to Management

• Principles and Processes

• Management Functions

• Roles of Managers

• Understanding Behaviour inOrganisation

• Managerial Effectiveness

Methodology

Lectures, Group Discussions,Case Studies, StructuredExperiences and Films.

Who should attendThis course is designed for young executives who are in need of master-ing the art of management. It is also suitable for managers at all levelsas a refresher course.

Fees: $400.00

Venue

NPC. Kola KinabaluKt'lantanNPC, KuchingNPC. Petaling Jaya

Date

July 16—20July 27-31Sept. 3—7Sept. 24—28

Programme Manager

Ketua Wilayah SabahKclua Wilayah P. TimurKctua Wilayah SarawakGuok Eng Chai

57

Objektif

Di akhir kursus ini, diharappeserta akan dapat'

• memahami kepentinganaspek-aspek kepimpinan danperhubungan sesama rnanusiayang dapat dipraktikkandalam tugas-tugas penyeliaan

• mengenalpasti gaya pimpinanyang paling berkesanbersesuaian dengan situasikerja penyeliaannya

• mempraktikkan kaedah-kaedah semasa "kepimpinandan perhubungan sesamamanusia" di dalam penyeliaanpekerja demi mencapaimatlamat orgamsasi

Kandungan

• Proses Penyeliaan

• Tugas. Fungsi dan KualitiPenyelia

• Konsep Kepimpinan danGaya-gayanya

• Faktor-faktor mempengaruhiIndividu

• Asas-asas Perhubungan yangBaik

• Masalah dan PenyelesaianMasalah

• Mengendah Perubahan danMengatasi PenentanganPerubahan.

• Mendapat Kerjasama Pekerja

Metodologi

Syarahan, Kajian Kes, TayanganFilem dan PerbincanganKumpulan; Latihan StrukturPengalaman, Instrumentation,Latihan Main PerananAVA-Transparency Slides.Nota-nota Edaran.

58

PesertaTerdiri dari penyelia-penyelia, pegawai kesatuan sekerja, pihakpengurusan dan kakitangan yang' terlibat dengan tugas penyeliaanpekerja-pekerja.

Yuran: 190.00

TempatTerengganuPDPN. Petaling JayaPDPN. Pulau PinangMelaka

TarikhMac 12-14Mei 28—30Jun 20—22Okt. 29—31

Pengurus ProgramKetua Wilayah P. TimurShahuren IsmailKetua Wilayah UtaraKetua Wilayah Selatan

59

MD 12 MOTIVASI DAN KEPUASANBEKERJA

Objektif

Di akhir kursus ini diharapkanpeserta akan dapat:

• memahami tentang perbedaanindividu di dalam organisasidan menerangkan bagaimanapembentukan dan perubahansikap berlaku

• mengetahui faktor-faktoryang boleh membawa kepadakepuasan bekerja

• mengenali cara-cara berkesanuntuk mendorong diri sendiridan orang lain.

• menganalisa, nienilai danmengawal prestasi kerja.

Kandungan

• Definisi Motivasi

» Pendekatan Teori Motivasi

• Kepuasan bekerja

• Pembentukan dan PerubahanSikap

• Lingkaran Motivasi

• Kontrak Psikologi

• Kehendak-kehendak Pekerja

• Teori X dan Teori Y

• Perbincangan Filem

Metodologi

• Syarahan• Kajian Kes• Instrumentation• Perbincangan Kumpulan• Latihan ringkas

PesertaPenyelia-penyelia atau ketua-ketua bahagian yang terlibat dalammenyelia dan mendorong orang lain.

Yuran: $160.00

TempatKelantanPDPN. Pulau PinangPDPN, Petaling JayaPDPN, Kota Kinabalu

TarikhFeb. 19—21Feb. 19—21Jun 18—20Jun 26—28

Pengurus ProgramKetua Wilayah P. TimurKetua Wilayah UtaraDzulkifli SiponKetua Wilayah Sabah

60

PERSONNEL DEVELOPMENTINDUSTRIAL RELATIONS PROGRAMME

63

PERSONNEL DEVELOPMENTINDUSTRIAL RELATIONSVENUE: NPC, PETALING JAVA

No.

1.

2.

3.

4.

5.

6.

7.

8.

Course

IR1 Discipline AndProcedure In DomesticInquiry

IR2 Perhubungan Per-usahaan UntukPenyelia

IR3 Pengurusan Undang-Undang Buruh

IR4 Collective Bargaining& Negotiation Pro-cedures

IR5 Disiplin Dan TatacaraPenyiasatan Domestik

IR6 Industrial RelationsAnd Labour Laws

IR7 Perhubungan Per-usahaan UntukPegawai-Pegawal Ke-satuan Sekerja

IR8 Effective GrievanceHandling

Date

Feb. 19—23

Mac 19—23

Mei21-25

June 11—15

Jul 16—20

Aug. 6—10

Sept. 10-14

Oct. 2—3

Pees (S)

450.OO

350.00

400.00

450.00

400.00

450.0O

300. OO

170.00

Programme Manager

Md. Khairuddin Md Isa

Azlan Kassim

Abd. Malik

Francis Arul

Prema Kumari

Francis Arul

Burhanuddin Saidin

Prema Kumari

64

IR 1 DISCIPLINE AND PROCEDURE INDOMESTIC INQUIRY

Objectives

At the end of the program, par-ticipants should be able to:

• be more aware of the causesof disciplinary problems andcommited to eliminating themwhere possible

• present and explain thevarious misconducts and thekinds of disciplinary actionsto be taken where there hasbeen a breach of discipline

• be more aware of the stepsneeded to be taken in order tostructure their workenvironment to produce highmorale and good discipline

• better able to handledisciplinary situations

• supervise disciplinary actionsaccording to the standardprocedure.

Contents

• Meaning and Concept ofDiscipline.

• Nature of Misconducts.

• Disciplinary Procedures.

• Law on Discipline andDismissal.

• Procedures for DomesticEnquiry

Methodology

• Lectures• Film Discussions• Case Studies• Workshop Exercises

Who should attendManagers, supervisory personnel and trade union officials who are in-volved in maintaining discipline within the organisation.

Fees:S45000

NPC.NPC.XPC.NPC.

Venue

Petaling JavaPulau Pmant>Johore BahruKuchmg

Date

Feb. 19-23Sept. 3—7Oct. 22—26Oct. 8-12

Programme Manager

Md. Khairuddin Md IsaKeiua Wilayah UtaraKciua Wilayah SclaianKetua Wilayah Sarawak

65

IR 2 PERHUBUNGAN PERUSAHAAN UNTUKPENYELIA

Objektif

Setelah mengikuti kursus inipeserta akan dapat:

• meningkatkan lagi teknik-teknik mengendalikanrungutan pekerja

• mengawal danmenyelenggarakan disiplinpekerja dengan lebih efektif

• meningkatkan kefahamanundang-undang supayamembolehkan penyelesaianpertikaian dengan carasistematik dan saksama.

Kandungan

• Peranan Penyelia dalammengujudkan perhubunganPerusahaan yang baik

• Perundangan Buruh

• Mengendalikan RungutanPekerja

• Penawaran dan PerjanjianKolektif

• Menyelenggarakan disiplinPekerja

• Pertikaian Perusahaan:Jentera Penyelesaian

Metodologi

• Syarahan• Kajian Kes• Perbincangan Kes Peserta• Tayangan Filem

PesertaKursus ini sesuai kepada semua kakitangan di peringkat penyelia yangbertanggungjawab dalam mengawal kakitangan di sektor awam danswasta.

Yuran: $350.00

66

Tempat

PDPN, Johore BahruPDPN, Petaling JayaPDPN, TerengganuPDPN, KuchingPDPN, Kota KinabaluPDPN, Pulau Pinang

Tarikh

Mac 5—9Mac 19—23Jul. 30—3 OgosOgos 20—24Sept. 24—28Nov. 5—9

Pengurus Program

Ketua Wilayah SelatanAzlan KassimKetua Wilayah P. TtmurKetua Wilayah SarawakKetua Wilayah SabahKetua Wilayah Utara

67

IR 3 PENGURUSAN UNDANG-UNDANG BURUH

Objektif

Selepas menghadiri kursus inipeserta akan dapat:

• memahami aspek-aspekperundangan danperhubungan perusahaan

• memahami setiap peruntukanyang terdapat di dalamundang-undang buruh

• melaksanakan secara berkesanperuntukan undang-undangburuh dalam organisasi.

Kandungan

Tiga Undang-undang Buruh yangpenting akan dibincangkan:

• Akta Kerja 1955

• Akta Perhubungan Perusahaan1967

• Akta Kesatuan Sekerja 1959

Metodologi

• Syarahan• Kajian Kes• Perbincangan Kes Peserta• Tayangan Filem

PesertareseriaSemua pegawai kanan pengurusan, khususnya mereka yang terlibatdalam pengurusan personel dan eksekutif kesatuan sekerja.

Yuran: $400.00

Tern pat

PDPN, Petaling Jaya

Tarlkh

Mei 21—25

Pengurus Program

Abd. Malik Jamaluddin

68

IR 4 COLLECTIVE BARGAINING ANDNEGOTIATION PROCEDURES

Objectives

After attending the programme.participants should be able to:

• understand the principles andpractice of collectivebargaining

• critically examine anddiscuss the principles andpractice of collectivebargaining

• effectively apply the principlesand practice of collectivebargaining for continued andfruitful co-operation betweenemployers and employees forincreasing efficiency andproductivity in industry.

Contents

• Definition, objective and scopeof Collective Bargaining

• Origins and development ofCollective Bargaining

• Essentials of CollectiveBargaining

• Law pertaining to CollectiveBargaining

• Qualities of a Good Negotiator

• Techniques of Negotiation

• Drafting a CollectiveAgreement

• Interpretation andImplementation of a CollectiveAgreement

Methodology

• Lectures• Case Studies• Participants' Case Discussions• Role Play• Film Discussion• Mock Simulation Exercises

Who should attendSenior management personnel in industry and trade union executivesFees: $450.00

Venue Date Programme ManagerNPC, Petaling Jaya June 11 — 15 Francis Arul

69

IR 5 DISIPLIN DAN TATACARA PENYIASATANDOMESTIK

Objektif

Di akhir program, para pesertaakan dapat:-

• lebih menyedari ten tangpenyebab-penyebab masalahdisiplin dan melibatkan diriuntuk mengatasinya

• memahami jenis-jenis salah-laku dari tindakan disiplinyang diambil ke atas pekerjayang bersalah

• lebih menyedari langkah-langkah yang perlu diambiluntuk menstrukturkankeadaan kerja supaya dapatmenghasilkian moral dandisiplin pekerja yang baik

• mengawal dan mengawasipelbagai situasi disiplinsecara lebih berkesan

• menjalankan tindakan disiplinberdasarkan tatacara yangbetul

Kandungan

Makna dan Konsep Disiplin

Jenis-jenis Salahlaku

Tatacara Disiplin

Undang-undang berkaitandengan Disiplin danPembuangan Kerja

Tatacara PenyiasatanDomestik

Tindakan-tindakan Disiplin

Metodologi

SyarahanPerbincangan FilemKajian KesPerbincangan Kes PesertaMain Peranan

Peserta:Pengurus-pengurus, penyelia-penyelia dan pegawai-pegawai kesatuansekerjaYuran: $400,00

TempatPDPN, Kota KinabaluPDPN, Petaling JayaPDPN, Kuantan

TarikhJun 18—22Jul. 16—20Nov. 26—30

Pengurus ProgramKetua Wilayah SabahPrema KumariKetua Wilayah P. Timur

70

IR 6 INDUSTRIAL RELATIONS AND LABOUR,LAWS

Objectives

After attending the programme,participants should be able to:

• understand the legal aspectsof industrial relations

• understand, interpret andappreciate the variousprovisions of the LabourLaws

• implement effectively theprovisions of the laws

• interpret court awards.

Contents

• The Three Main LabourLegislations

• Employment Act 1955

• Industrial Relations Act 1967

• Trade Unions Act 1959

• Case Law

Methodology

• Lectures• Case Studies• Syndicate Discussion• Participants' Case Discussion• Workshop Sessions

Who should attendAll senior management executives, particularly personnel and tradeunion executives.

Fees: $450.00

VenueNPC,NPC,

Pulau PinangJohore Bahru

NPC, KuchingNPC. Petaling JayaNPC. K.Kinabalu

DateMar 5—7May 14—18Jun 25—29Aug. 6—10Aug. 20—24

Programme ManagerKetua Wilayah UtaraKetua Wilayah SelatanKetua Wilayah SarawakFrancis ArulKetua Wilayah Sabah

71

IR 7 PERHUBUNGAN PERUSAHAAN UNTUKPEGAWAI-PEGAWAI KESATUAN SEKERJA

Objektif

Di akhir program, para pesertaakan dapat:

• lebih memaharni tentangperanan Kesatuan Sekerjadalam mengujudkanperhubungan perusahaan yangbalk antara majikan — pekerja

• menyatakan aspek-aspekpen ting dalam Undang-Undang Buruh

• lebih memahami tatacara-tatacara mengendalikanrungutan dan tlndakan disiplin

• mempelajari di antara satusama lain tentang kaedah-kaedah alternatif dalamPerhubungan Perusahaansupaya konflik akan dapatdikurangkan dan suasanaharmoni akan tercapai.

Kandungan

• Peranan dan CabaranKesatuan Sekerja Masakini

• Undang-Undang Buruh

• Penyelenggaraan Disiplinsecara Berkesan

• Mengendalikan Masalah-Masalah Pekerja

• Perundingan dan PerjanjianKolektif

• Kaedah PenyelesaianPertikaian Perusahaan.

Metodologi

• Syarahan• Perbincangan Filem• Kajian Kes

PesertaPegawai-pegawai kesatuan sekerja, pegawai-pegawai perjawatan,pegawai-pegawai perhubungan perusahaan

Yuran: $300.00

Tempat

PDPN, Petaling Jaya

Tarikh

Sept. 10—14

Pengurus Program

Burhanuddin Saidin

72

IR 8 EFFECTIVE GRIEVANCE HANDLING

Objectives

After attending this course, theparticipants should be able to:

• understand the meaning andconcept of grievances

• administer grievancessystematically

• use the correct and propertechniques in handlinggrievances

• fully appreciate theimportance and advantages ofhaving a proper and effectiveprocedure specifically for thehandling of workersgrievances.

Contents

• Meaning and Concept ofGrievance

• Grievance Administration

• Techniques in HandlingGrievances

• Model Grievance Procedures.

Methodology

LecturesFilm DiscussionCase Studies and DiscussionRole Play Exercises

Who should attendManagement and supervisory personnel in industries, government andsemi-government officials.

Fees: $170.00

Venue

NPC, Petaling Jaya

Date

Oct. 2—3

Programme Manager

Azlan Kassim

73

IR 9 INDUSTRIAL RELATIONS FORSUPERVISORS

Objectives

After attending this course,participants should be able to:

• improve the handling ofworkers' grievances

• effectively control andmaintain discipline

• recognise, understand and actaccordingly towards thesettlement of industrialdisputes.

Contents

• Good Industrial RelationsPractices

• Role of Supervisors inmaintaining Good IndustrialRelations

• Main features of LabourLegislations.

• Effective Handling ofGrievances

• Maintaining EffectiveDiscipline in the Organisation

• Methods of Settling IndustrialDisputes.

Methodology

• Lectures• Case Studies• Participants* Case Discussion• Film Discussions

Who should attendAll personnel in supervisory positions, either'in government or privateorganisations.

Fees: Negotiable

Course available on request. Please contact Industrial Relations Section.

74

IR 1O DOMESTIC ENQUIRY PROCEDURES

Objectives

After attending this course theparticipants should be able to:

• fully appreciate andunderstand the concept andimportance of discipline

• use the proper disciplinaryprocedures before decidingwhether disciplinary actionshould be taken or not

• know what are the legalrequirements for the aboveprocedures

• know the right of the worker/svis-a-vis the Appeal Procedures

• use the Industrial CourtGuidelines.

Contents

Contents and Importance of:— Discipline— Domestic Enquiry

Enquiry Procedures— Preliminary Enquiry— Letter of Charge/Show

Cause— Notice of Enquiry— Principles of Natural

Justice

Enquiry Proper— Duties of Enquiry Officer— Domestic Enquiry — A

Model— Legal Requirements— Industrial Court Guidelines

Disciplinary Action— Report— Punishment/Substantial

Justice— Appeal Procedures

Methodology

LecturesFilm DiscussionCase Studies & DiscussionRole Play

Who should attendManagers and supervisory personnel who are involved in maintainingdiscipline within organisation.

Fees: NegotiableCourse available on request. Please contact Industrial Relations Section.

75

IR 11 TATACARA PENYIASATAN DOMESTIK

Objektif

Setelah menghadiri kursus ini.peserta-peserta akan dapat:

• menilaikan dan memahamisepenuhnya konsep dankepentingan Displin

• menggunakan tatacara disiplinyang betul sebelum membuatkeputusan, perlu atau tidaktindakan disiplin diambil

• mengenali keperluan per-undangan dalam tatacaraterse but di atas

• mengetahui hak-hak pekerjaseperti hak merayu

• menggunakan garispanduanyang diberi oleh mahkamah

Kandungan

Antara kandungan kursus ini ialah

• Konsep dan Kepentingan— Disiplin— Tatacara Penyiasatan

• Tatacara Penyiasatan

— Siasatan Awal— Surat Tuduhan/Tunjuk

Sebab— Notis Inquiry— Prinsip Keadilan

Semulajadi

• Inquiry Sebenar

~ Tugas-tugas PegawaiInquiry

— Tatacara Penyiasatan—Satu Model

— Keperluan Perundangan— Garispanduan Mahkamah

Perusahaan

• Tindakan Disiplin

— Lapuran— Hukuman/Substantial— Hak Merayu

Metodologi

• Perbincangan Filem• Kajian Kes dan Perbincangan• Main Peranan

76

PesertaPegawai-pegawai atau eksekutif-eksekutif pengurusan di sektor awamdan swasta yang bertanggungjaAvab untuk mengendalikan perkara-per-kara disiplin dan menjalankan penyiasatan domestik berkaitan dengansalahlaku.

Fees: Boleh dirundingkan

Kursus dijalankan mengikut permintaan. Sila hubungi BahagianPerhubungan Perusahaan.

77

QUALITY CONTROL CIRCLESPROGRAMME

81

QUALITY CONTROL CIRCLESVENUE: NPC. PETALING JAVA

No.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

Course

QCC1 QCC AppreciationSeminar for TopManagement.

QCC2 QCC Training forFacilitators.

QCC 15 Mini Convention.

QCC 14 Camp/Kern QCC.

gCC4 Bengkel Alat-AlatQCC.

QCC3 QCC untuk KetuaKumpulan.

QCC5 Bengkel KepimpinanUntuk Ketua Kum-pulan

QCC 16 Konvensyen QCCWilayah Tengah I.

QCC16 Konvensyen QCCWilayah Tengah II.

QCC10 Workshop on QCCTools for Facilitators.

QCC4 Bengkel Alat-AlatQCC.

QCC 17 Konvensyen Kebang-saaii.

Date

Feb. 13

Mar. 20—24

May 26-27

Jun. 22-24

Jul. 10-11

Ogos. 6—10

Ogos. 22—23

Sept. 15—16

Sept. 22

Oct. 3—4

Nov. 6-7

Nov. 24—25

Fees ($)

170.00

500.00

akan di-tetapkan

akan di-tetapkan

1OO.OO

450.OO

1OO.OO

akan di-tetapkan

akan di-tetapkan

140.0O

100.00

akan di-tetapkan

Programme Manager

Joseph Paul

Othman Din

Azmi Hamzah

Ahmad NazariHashim

Ahmad Murshid Abu

Joseph Paul

Azmi Hamzah

Othman Din

Othman Din

Ahmad NazariHashim

Ahmad Murshid Abu

Joseph Paul

82

QUALITY CONTROL CIRCLES (QCC)

INTRODUCTION

Quality Control Circles can play an important role in increasing qualityconsciousness among workers and enhancing overall productivity withinthe organisation. This unique management style, which depends onclose co-operation and consultation between employers and emplo-yees in their attempt to create a better and happier working place forall, can also achieve other objectives such as:

• Motivating workers through their job tasks;• Developing leadership capabilities among the circle members;• Encouraging self-development and decision-making by employees;• Promoting more effective teamwork;• Enhancing the quality of products and services.

Although initially QCCs were introduced and practised in the manu-facturing sector, they are fast gaining popularity in the service sectoras well. Awareness of the benefits of QCC has been spreading rapidlyand further efforts are being taken to generate greater interest towardsachieving the objective of making QCC an accepted way of life amongMalaysians. In this context, the NPC offers a wide range of training pro-grammes to assist organisations in implementing and sustaining QCCactivities.

IN-PLANT TRAINING AND CONSULTANCY IN QCCIn addition to the scheduled public programmes, NPC is prepared to

provide training and consultancy programmes for individual organisa-tions on request.

In-Plant QCC Implementation Programme For organisations thathave yet to introduce a QCC programme, it is recommended that an in-tegrated approach be adopted in introducing, implementing and sus-taining a QCC programme. This approach starts with the top manage-ment making a firm commitment to support the programme. The mid-dle and lower management and the employees on the shop floor are thengradually involved in the programme.

Arrangement for such in-plant programmes can be negotiated andlollow-up services can also be included in the package.

83

RESEARCH PROJECTS

NPC also offers professional expertise in carrying out research pro-jects and surveys. Organisations that would like to research any aspectof QCC either within the organisation or at industry level, are welcometo discuss the project(s) with the QCC Section of NPC.

For futher information please contact:QCC Section, National Productivity Centre,P.O. Box 64,Jalan Sultan,46904 Petaling Jaya,Selangor.Telephone: 7557266 (15 lines)Telex: MA 36312Telefax: 7578068

84

gcci gcc APPRECIATION SEMINAR FOR TOPMANAGEMENT

Objectives

To appreciate and evaluatethe QCC Concept, andphilosophy

To identify a QCC structureand its functions within anorganisation.

To understand the role ofmanagement in installing andsustaining a QCC programme..

To assist participants deter-mine the feasibility of a QCCprogramme in their own orga-nisations.

Contents

QCC Concept, Philosophy andObjectives.

Benefits of QCC.

Development of QCC inMalaysia.

Management Roles in installa-tion and sustaining QCCActivities.

QCC Organisation Structure

QCC Techniques in Problem-Solving

Workshop and Discussion

Methodology

LecturesWorkshops

Who should attendChief executives, directors, managers, senior executives, departmentalheads and other senior personnel who wish to acquaint them-selves withthe QCC concept and practice as well as key personnel assigned to orga-nize a QCC programme in their organisations.Fees $170.00

VenueNPC, Petaling JayaSabah

DateFeb 13May. 11

Programme ManagerJoseph PaulKetua Wilayah Sabah

85

QCC2 QCC TRAINING FOR FACILITATORS

Objectives

To provide an understandingof the basic concept, operationand philosophy of QCC.

To enable participants to trainand guide QCC members andto facilitate them in carryingout their projects.

To disseminate QCC tech-niques of problem-solving andgroup effectiveness.

Contents

• QCC Concepts, Objectives,Benefits and its Operation.

• Administration of QCC Orga-nisation.

• Understanding Groups, andGroup Decision Making Pro-cess.

• QCC — Approach andTechniques.

• QCC Implementation Procedure

• Evaluation Criteria

• Presentation Skills

Methodology

• Lectures• Case Study

Who should attend

• Heads of departments, managers, training personnel, and those whoare involved in managing or facilitating QCC activities.

Fees $500.00

VenueNPC, Petaling JayaNPC, Penang

DateMar 20—24Jun 25—29

Programme ManagerOthman DinKetua Wilayah Utara

86

Objektif

Memberikan pengetahuanQCC kepada ketua kumpulan

Memberikan kemahiran-kemahiran yang berkesanuntuk membentuk dan menge-tuai kumpulan-kumpulan da-lam aktiviti-aktiviti mereka

Memberikan kemahiran per-sembahan QCC yang berkesan

Kandungan

• Falsafah dan Konsep QCC

• Kebaikan-kebaikan/Faedah-faedah QCC

• Kepimpinan dan ptrhubungansesama Manusia dalam QCC

• Kemahiran-kemahiran Sosialdalam QCC

• Alat-alat dan Teknik-teknikQCC bagi menyelesaikanMasalah

• Kemahiran-kemahiran dalamPersembahan

• Mengendalikan Mesyuarat QCC

Metodologi

• Syarahan• Latihamal• Kajian Kes

PesertaPenyelia-penyelia, foreman, ketua-ketua bahagian pengeluaran dansemua ketua-ketua yang berpotensi mengetuai QCC yang diperkenalkanoleh pemudahcara-pemudahcara.Yuran: $450.00

Tempat

PDPN, Petaling JayaPDPN, Pulau Pinang

Tarikh

Ogos 6—10Sept. 10-14

Pengurus Program

Joseph PaulKetua Wilayah Utara

87

QCC4 BENGKEL ALAT-ALAT QCC

Objektif

Memberikan kemahiran kepadaketua-ketua Kumpulan QCC didalam memahami dan meng-gunakan alat-alat QCC

Member! latihan dalam amalanalat-alat statistik dalam aktivitiQCC

Kandungan

• Cungkilan budi

• Rajah Ishikawa

• Pareto

• Histogram

• Graf dan Carta

Metodologi

• Syarahan• Latihan• Bengkel

Peserta

• Ketua-ketua kumpulan QCC dan juga ahli-ahli yang berpotensi se-bagai ketua (bakal ketua}.

Yuran: $100.00

Tempat

PDPN, Petaling JayaPDPN, Johor BaruPDPN, Petaling Jaya

Tarikh

Jul. 10—11Sept. 3—5Nov. 6—7

Pengurus Program

Ahmad Murshid AbuKetua Wilayah SelatanAhmad Murshid Abu

88

Objektif

Memberikan kemahiran didalam kepimpinan dan jugapernbentukan kumpulan

Memperlihatkan kepentingankepimpinan dan pernbentukankumpulan dalam QCC

Kandungan

• Kepimpinan dalam QCC

• Pembentukan KumpulanQCC

• Kerjasama dan penglibatanahli Kumpulan

Metodologi

• Syarahan• Latihan• Bengkel

Peserta

Ketua kumpulan QCC dan juga ahli-ahli yang berpotensi sebagai ketua(bakal ketua).Yuran: $100

Tempat

PDPN, Johor BaruKelantanPDPN, Petaling Jaya

Tarikh

Feb. 26-27Mei 6—7Ogos 22—23

Pengurus Program

Ketua Wilayah SelatanKetua Wilayah P. TimurAzmi Hamzah

89

QCC6 QCC UNTUK PEMUDAHCARA

Objektif

Memahami konsep asas operas!dan falsafah

Untuk dapat memulakan danmenghebahkan konsep QCCdalam organisasi

Untuk membantu, mengarahdan membimbing pekerja da-lam membentuk dan mengen-dalikan QCC

Kandungan

Falsafah dan Konsep QCC

Objektif, Faedah & OperasiQCC

Organisasi & Pentadbiran QCC

QCC sebagai Faktor Motivasi

Mengetuai Perbincangankumpulan

Alat-alat & Teknik Penyele-saian Masalah

Kemahiran Persembahan

Menyelia dan membimbingkumpulan-kumpulan QCC

Metodologi

• Syarahan* Latihan

PesertaKetua-ketua jabatan atau bahagian. pegawai-pegawai bahagian latihanterlibat secara langsung ataupun tidak di dalam aktiviti QCC. Merekayang berminat menambahkan lagi pengetahuan dalam perkara ini jugadijcmput.'Yuran: S450.00

Tempat

Terengganu

Tarikh

Jul. 23—27

Pengurus Program

Ketua Wilayah P. Timur

90

Objectives

Providing leaders withknowledge of QCC

Providing effective skills toform and lead circles in theiractivities

Contents

• QCC Philosophy and Concept

• Benefits of QCC

• Leadership and Human Rela-tions in QCC

• Social Skills in QCC

• QCC Tools and Techniques ofProblem-Solving

• Presentation Skills

• Running a QCC Meeting

Methodology

LecturesExercises

Who should attendSupervisors, foremen, leaders of production lines and all other potentialleaders of Quality Control Circles identified by facilitators.

Fees: Negotiable

Course available on request. Please contact QCC Section.

91

QCC8 APPRESIASI QCC UNTUKPENGURUSAN

Objektif

Memahami dan menilai konsepserta falsafah QCC

Mengenalpasti struktur QCCdan fungsinya dalam organi-sasi

Mengenalpasti kemungkinanmenjalankan program QCCdalam organ isasi mereka

Kandungan

Falsafah Objektif dan Faedah-faedah QCC

Struktur PengorganisasianQCC

QCC di Malaysia

Teknik-teknik QCC dalamPenyelesaian Masalah (sepintaslalu).

Perbincangan

Metodologi

SyarahanPerbincangan

PesertaSeminar ini patut dihadiri oleh pengerusi-pengerusi, pengarah-pengarahurusan dan juga pengurus-pengurus besar syarikat-syarikat dan tain-lainpihak pengurusan atasan yang berminat dengan konsep dan falsafahQCC.Yuran$ 170.00

Tempat

Kelantan

Tarikh

Okt. 28

Pengurus Program

Ketua Wilayah P. Timur

92

QCC9 WORKSHOP ON QCC SOCIAL SKILLSFOR FACILITATORS

Objectives

To understand the importanceof Social Skills in QCC.

To develop group skills andco-operation.

To have an in depth under-standing of QCC and socialskills in operating an effectiveQCC programme.

To understand groupdynamics and communica-tion skills.

To improve creative problem-solving abilities.

Contents

Team Building

Creative Problem Solvingtechniques

Understanding Groups inOrganisation and GroupCo-operation

Motivational Factors in QCC

Case Study and DiscussionLeading

Methodology

• Lectures• Groupwork• Discussions

Who should attend

• Facilitators• Potential facilitators• Members of promotion committee involved in training.Fees: $140.00

Venue

NPC, Johor Baru

Date Programme Manager

Nov. 19—20 Ketua Wilayah Selatan

93

Objectives

To understand QCC tools andits application in problemsolving.

To acquire an understandingof the principles underlyingthe various techniques ofquality control.

To develop skills in applyingthe techniques of quality con-trol, especially those of controlcharts, sampling, problems ofquality control and finishedproduct quality control.

Contents

Basic Concept of QualityControl

Data Collection, Presentationand Analysis

Pareto Diagram

Histogram

Charts

Practical Case Study

Methodology

LecturesExercisesGroupwork

Who should attendFacilitatorsFees: $140.00

Venue

NPC, PenangNPC. Petaling Jaya

Date

Aug. 20—21Oct. 3—4

Programme Manager

Ketua Wilayah UtaraAhmad Nazari Hashim

94

Objektif

Melatih dan melahirkan ketua-ketua kumpulan di dalammengadakan persembahan

Memperlihatkan kepentinganpersembahan di dalam QCC

Kandungan

Bagaimana merangka KertasProjek

Menggunakan AVA denganberkesan

Langkah-langkah membuatPersembahan

Kriteria Pemlaian

Soai Jawab dalam QCC

Metodologi

SyarahanPerbincanganLatihan

PesertaKctua Kumpulan QCC dan juga ahli-ahli yang berpotensi sebagai ketua(bakal ketua).Yuran: $60.00

Temp at

Melaka

Tarikh

Mei 28

Pengurusan Program

Keiua Wilavah Selatan

95

QCC12 SISTEM PENGURUSAN JEPUN

Objektif

Member! peluang kepadapihak pengurusan untuk me-rnahami dengan lebih dekatakan sistem pengurusanJepun yang membawa pening-katan produktiviti negaranya

Untuk meneliti dan menye-suaikan teknik-teknik peng-urusan ini mengikut keadaandan kehendak sesuatu organi-sasi

Menimbulkan faktor-faktoryan'g menggalakkan dan tidakmenggalakkan (favourable orunfavourable) sehingga Jepundapat mengekalkan dan me-neruskan (maintain and sus-tain) kedudukan merekadewasa ini

Kandungan

Pandangan Umum terhadapJepun

Latarbelakang Sosio-EkonomiPengurusan Jepun

Amalan Pengurusan Jepun-stabil, Etika Perniagaan danSistem Perhubungan

Sistem Pengurusan Personneldalam Organisasi Jepun,(Pekerjaan seumur hidup, Sis-tem Kekananan, EnterpriseUnionism)

Strategi membuat Keputusandan prosesnya dalam DuniaPerniagaan Jepun

Perbincangan Bengkel danPembentangan Kes

Metodologi

SyarahanPerbincanganLatihamal

PesertaKursus ini terbuka kepada pihak pengurusan dan ketua-ketua bahagianyang terlibat dalam membuat keputusan dan perancangan terhadap pro-ses perlaksanaan sesuatu projek organisasi. Juga kepada rnereka yangmahu mendalami pengetahuannya terhadap sistem pengurusan Jepun.Yuran: Boleh dirundingkan.

Kursus dijalankan mengikut permintaan. Sila hubungi Bahagian QCC.

96

Objektif

Untuk memahami denganlebih dekat lagi akan kefaham-an terhadap kejayaan Jepunmendorong para pekerjanya

Mendedahkan peningkatan pro-duktiviti pekerja Jepun darisegi sikap dan matlamatbekerja

Memperkenalkan aspek-aspekdorongan dalam industri Jepundan persekitarannya meliputisistem kerja, sistem kebajikandah hubungan pekerja-majikan

Membentuk nilai-nilai yangsesuai dengan secara kolektifbasil dari gabungan idea-ideayang diperolehi bagi diterap-kan kepada sistem yang adadi organisasi kita

Kandungan

• Jepun sepintas lalu

• Skim Latihan Pekerja

• Falsafah Kemajuan IndustriJepun

• Sistem Kerja dan FaedahSampingan

• Organisasi Korporat Jepun

Metodologi

SyarahanPerbincangan

PesertaKursus ini terbuka kepada semua pihak pengurusan dan pihak penye-liaan yang mahukan suatu perkembangan terhadap para pekerjanya,terutama dalam menganuti etika kerja yang baik. Juga kepada merekayang berminat dalam mengetahui cara mendorong pekerja mengikutamalan Jepun.Yuran: Boleh dirundingkan.

Kursus dijalankan mengikut permintaan. Sila hubungi Bahagian QCC.

97

Objektif

Memahami dan menambahsifat-sifat kepimpinan yarigsedia ada

Menambah kepakaran di dalampengamalan alat-alat QCC didalam kegiatan QCC

Menambah taraf keyakinan dirisemasa menyampaikan per-sembahan QCC dengan ban-tuan alat-alat pandang dengar

Kandungan

Latihan-Latihan Kumpulan

Kegiatan Riadah

Bengkel

Metodologi

• Bengkel• Syarahan• Latihan

PesertaKetua dan ahli kumpulan.Yuran: Akan ditetapkan

Tempat

Akan ditetapkanAkan ditetapkan

Tarikh

Mac 11 — 12Jun 22—24

Pengurus Program

Ketua Wilayah P. TimurBahagian QCC, PDPN,Petaling Jaya

98

QCC15 MINI-KONVENSYEN QCC

Objektif

Memberi pendedahan kepadakumpulan QCC yang baruditubuhkan, dalam membuatpersembahan di hadapan orangramai

Memberi peluang bertukarpengalaman dalam kegiatanQCC

Memberi dorongan kepadakumpulan QCC yang baruditubuhkan untuk menunjuk-kan keupayaan kumpulan didalam melaksanakan projek.

Kandungan

Persembahan oleh Kumpulan-Kumpulan QCC yang baru.

Peserta

• Ahli kumpulan QCC terdiri dari kumpulan QCC yang berusiakurang daripada 2 tahun.

• Tidak pernah menyertai mana-mana konvensyen (mini/wilayah/kebangsaanjsebelumnya.

• Pemerhati — terbuka kepada semua yang ingin mendapatkan pen-dedahan kepada pencapaian kumpulan-kumpulan QCC.Yuran: Akan ditetapkan.

Tempat

PDPN, Petaling Jaya

Tarikh

Mei 26—27

Pengurus Program

Azmi Hamzah

99

QCC16 KONVENSYEN QCC WILAYAH

Objektif

Memilih kumpulan kawalanmutu yang terbaik sekaliuntuk menyertai KonvensyenQCC peringkat Kebangsaan.

Member! peluang kepada QCCdi organisasi anda bertukarpengalaman dengan QCC diorganisasi lain di Malaysia.

Menggalakkan pemesatan ke-giatan QCC di seluruh negara.

Membolehkan organisasi-organisasi yang baru menceburdiri dalam mengambil contohdari organisasi yang lebihberpe ngalaman.

Kandungan

Persembahan oleh Kumpulan-Kumpulan QCC

Peserta

• Peserta

• Persem-bahan

— Kumpulan Kawalan Mutu yang terbaik dariorganisasi dijemput menyertai konvensyen ini.

— Kami juga menggalakkan penyertaan dari sebanyakorganisasi yang mungkin. Walau bagaimanapun,PDPN berhak membuat keputusan muktarnat ber-kenaan penerimaan pencalonan.

• Pemerhati — Penyelia-penyelia, pengurus-pengurus, pemudah-cara, penggalak-penggalak, ahli-ahli dan bakal ahliQCC, Wakil-wakil Kesatuan Sekerja dan semuayang berminat dengan kegiatan QCC.

Yuran: Akan ditetapkan.

100

Tempat

PDPN, KuantanPDPN, Petaling JayaPDPN, Petaling JayaPDPN, P. PinangPDPN, Johor Baru

Tarikh

Sept. 8Sept. 15—16Sept. 22Sept. 29Okt. 6

Penguins Program

Ketua Wilayah P. TimurOthman DinOthman DinKetua Wilayah UtaraKetua Wilayah Selatan

10]

QCC17 KONVENSYEN QCC KEBANGSAAN

Objektif

Menggalakkan perkembanganQCC di seluruh negara untukmenjadi amalan hidup pekerja

Menghargai penglibatanpekerja dalam mengemukakandan menyelesaikan danmasalah di tempat kerja

Sebahagian daripada usahauntuk meningkatkan produk-tiviti negara

Kandungan

Peraembahan oleh Kumpulan-Kumpulan QCC yang terpilihdari Konvensyen Wilayah

Peserta

• Permohonan adalah dipelawa dari organisasi swasta dan awamuntuk menyertai konvensyen tersebut.

• Ketua-ketua jabatan, pengurus-pengurus, bahagian perjawatan dankakitangan, bahagian kawalan mutu, penyelia dan pemudahcara ser-ta ahli-ahli QCC yang terlibat.

Turan: Akan ditetapkan

Tempat

Kuala Lumpur

Tarikh

Nov. 24—25

Pengurus Program

Joseph Paul

102

INDUSTRIAL ENGINEERINGPROGRAMME

WM SEMINAR ONIVITY MEASUREMENT& ANALYSIS

IEMV. CERBWM BVOTO KQK WEE KIAT»IKR <* TRW: \\»

4 JILY19X9• r i • ;

105

INDUSTRIAL ENGINEERINGVENUE: NPC, PETALING

JAVA

NO.

1. IE3

2. IE1

3. IE7

4. IEI]

5. IE 10

6. IE8

7. IE12

8. IE9

9. IE15

10. IE 19

11. IE6

12. IE4

13. IE2

14. IE16

15. IE18

Course

Organisation &Methods (OfficeProductivity)

Production Planning& Control

Industrial Safety 2

Pengurusan Fall &RekodWork Measurement

MaintenanceManagement

KeselamatanPerusahaan

Store and StockManagement

Total ProductionManagement

ProductivityProgramme ThroughWork Study

Industrial Safety I

Filing & Records

Quality Control

MTM-1 (MethodsTime Measurement-I

MOMET (MTM-OfficeMethods-EvaluationTechniques)

Date

Apr. 2—6

Apr. 9—13

May 21—24

Jim 11 — 14

June 18—22

July 9— 13

Jul. 16—19

Aug. 7—9

Aug. 20—24

Aug. 20—Nov. 19

Sept. 3—6

Sept. 17—19

Oct. 8—12

Oct. 22-Nov. 2

Nov. 5—8

Fees(S)

400.00

400.00

320.00

240.00

4OO.OO

400.00

280.0O

270.00

400.OO

2.OOO.OO

320.00

280.00

400.00

1.710.00

440.00

Programme Manager

Ir Glan Singh

Fazil Shuhaimi

Wenceslas

Abd. Majid Ibrahim

Azizan Arlffin

Tan For Sing

Abu Zakle Ahmad

Wenceslas

Ir. Gian Singh

Goh Swee Seang

Abu Zakie Ahmad

Shahdan Md. Lani

Ir Gian Singh

Fazil Shuhaimi

Faztl Shuhaimi

106

No.

16. IE 17

17. IE13

Course

MTM-2 (MethodsTime Measurement-2)

Energy ManagementIn Industry

Date

Nov. 9—16

Nov. 26— 3C

Pees($)

770.OO

280.00

Programme Manager

Fazil Shuhalmi

Tan For Sing

107

IE 1 PRODUCTION PLANNINGAND CONTROL

Objectives

After the course theparticipants will:

• have a better knowledge ofthe production process

• should be able to perform thefunctions of productionplanning and control activities

Who should attendSenior and middle managementconnected directly or indirectly withthe production function.

Fees:$400.00

VenueNPC, Petaling Jaya

DateApr. 9—13

Programme ManagerFazil Shuhaimi

Contents

Function of ProductionPlanning and Control

The Nature and Economics ofProduction

Organisation and FactoryLayout

Jobbing and QuantityProduction

Production Capacity

The Sales and ProductionProgrammes

Manufacturing Specifications

Inventory Control

Scheduling and Loading

Ordering System

Despatching Systems

Progressing Systems

Methodology

Case StudiesExercisesOpen DiscussionsFilm Shows

108

Objectives

On completion of the course the par-ticipants will:

• be in a better position toapply the techniques andmethodologies

• have a better applicationknowledge in the statisticaltechniques involved

Contents

Quality and Quality Control

Operator and Quality Control

Basic Understanding ofStatistics

Quality Problem Resolving

Frequency Distribution

Control Charts

Process Capability StudiesOperational Characteristic

Quality Costs

Statistical Quality Control

Methodology

Case StudiesExercisesOpen Discussions

Who should attendHeads of departments, training personnel, quality control staff andothers who have a direct or indirect interest in ensuring quality.Fees: $400.00

Venue

NPC. KuantanNPC, JohoreNPC. KuantanNPC. Petaling JayaNPC,Penang

DateSept. 3—7Sept. 10—14Sept. 17—21Oct. 8—12Dec. 3—7

Programme ManagerKetua Wilayah P.TimurKetua Wilayah SelatanKetua Wilayah P.TimurIr. Gian SinghKetua Wilayah Utara

109

Objectives

At the end of the course the par-ticipants will:• be familiar with the various

techniques used by the O&Mspecialist in improving theflow of information in theorganisation.

• be able to improve WhiteCollar Productivity.

Contents

• Productivity Concepts

• Method Study in the Office

• Charting Techniques ofOffice Activities

• Work Sampling

• Forms Design and Control

• Data Management

• Office Layout

• Work Measurement andWork Standards

• Productivity Modelling

• Office Automation

Methodology

• Case Studies• Exercises• Open Discussions• Film Shows

Who should attendOffice managers, personnel officers, office administrators, work study of-ficers senior clerical staff.

Fees: $400.00Venue

NPC. Petaling JavaNPC. FenangNPC. Kuching

DateApr.2—6July 9—13Oct. 8-12

Programme ManagerIr. Gian SinghKetua Wilayah UtaraKctua Wilavah Sarawak

110

IE 4 PILING AND RECORDS

Objectives

At the end of the course participantswill:• be acquainted with the

principles, moderntechniques and efficientprocedures in filing

• be able to effect the goodpractices in his workplace

Contents

• The Need for DataManagement.

• Filing Methods andClassification

• File Control

• Filing Equipment andLayout

• Record Retention andDisposal

• Housekeeping

• Relevant participants' workproblems

• Computer Usage in theOffice

Methodology

• Case Studies• Film Shows• Discussion• Visit to the Archives

Who should attendAll personnel involved in the filing and data management activities.

Fees: $280.00

111

Venue

NPC, Kota KinabaluNPC, JohoreNPC, KuchingNPC, Petaling Jay aNPC, Penang

Date

May 22—24June 25—27July 17—19Sept. 17—19Nov. 5—8

Programme Manager

Ketua Wilayah SabahKetua Wilayah SelatanKetua Wilayah SarawakShahdan Md. LaniKetua Wilayah Utara

112

IE 5 METHOD STUDY (JOBSIMPLIFICATION)

Objectives

• To present some of theimportant techniques ofmethod study

• To enable participants tosimplify the work-steps intheir job areas

• To implement the techniquesin their work environment.

Contents

• Method Study

• Process Chart

• Outline Process Chart

• Flow Process Chart

• Two-handed Process Chart

• Layout. Flow Diagram, StringDiagram

• Multiple Activity Chart

• Man and Machine Chart

• Motion Economy Principles

• Work Problem Resolving

Methodology

• Case Studies• Film Shows• Open Discussions• A Plant Visit

Who should attendThe course is suitable for work study officers, supervisory andmanagerial staff at every level involved in production functions; as wellas members of joint consultative committees and trade union executives.

Fees: $350.00

VenueNPC,PenangNPC, SabahNPC, Johore

DateMay 21—25June 11—15July 9—13

Programme ManagerKetua Wilayah UtaraKetua Wilayah SabahKetua Wilayah Selatan

113

IE 6 INDUSTRIAL SAFETY 1

ObjectivesTo give participants a greaterawareness of the ImportanceIndustrial Safety.

At the end of programme,the participant should be ableto audit his plant's safety.

ContentsPrinciples of Accidentprevention

Plant Safety Inspection

Job Safety Analysis

Accident Investigation,Reporting and AnalysisThe Role of Management forsafety

Guarding of Machinery

Personal Protective Equipment

Methodology

Case StudiesFilm ShowsOpen DiscussionsPlant Visit

Who should attendThis course is suitable for supervisors, safety officers, personnel officersand management personnel and all those involved in Industrial Safetywork.

Fees: S32O.OO

Venue

NPC,PenangNPC, Petaling Jaya

Date

Feb. 5—8Sept. 3—6

Programme Manager

Ketua Wilayah UtaraAbu Zakie Ahmad

114

Objectives

To give participants advancedtraining in Industrial Safety

To highlight the closerelationship between Safetyand Production Efficiency

At the end of the course, theparticipant would haveupgraded his technicalknowledge on IndustrialSafety.

Who should attend

• Departmental heads, safety,officers, industrial engineers,personnel officers.Management personnel,safety committee members,and all other who areinvolved in industrialsafety or in accident

- preventionFees: $320.00

Contents

• Principles of AccidentPrevention (a recapitulationof Industrial Safety I)

• The Law and Industrial Safety

• Human Behaviour andIndustrial Safety

• Electrical Hazards

• Chemical Hazards

• Safety Organisation, SafetyCommittees and SafetyCampaigns

• Occupational Health

• Fire Prevention in Industry

• A Fire-Fighting Demonstration

Methodology

Case StudiesSyndicate DiscussionsFilm ShowsPractical Demonstration

Venue

NPC, Petaling JayaNPC, Johore

Date

May 21—24Oct. 8-11

Programme Manager

WenceslasKetua Wilayah Selatan

115

IE 8 MAINTENANCE MANAGEMENT

Objectives

To introduce some of themodern ideas and techniquesused in improving decisionmaking and in maintenanceof Industrial facilities.

Who should attend

• The programme is suitable forsenior management staffwho responsible fordetermining maintenanceprocedures andprogramme within theorganisation.

Fees: 27O.OO

Contents

Organisation of MaintenanceDepartment

Objective of Maintenance

Role of Maintenance

Personnel/Training

Operation of Maintenance

Strategies

Corrective Maintenance

Preventive Maintenance

Lubrications

Economics and Cost Control

Spare Parts Management

Maintenance Reports

Analysis of Breakdowns

Maintenance Games(Computer Assisted)

Methodology

Case StudiesOpen DiscussionsFilm Shows

Venue

NPC. KuchingNPC. Petaling Jaya

Date

Mar. 5—9July 9-13

Programme Manager

Ketua Wilayah SarawakTan Por Sing

116

IE 9 STORES AND STOCKSMANAGEMENT

Objectives

• To enhance participants'practical knowledge regardingthe role of the stores'function in the efficientperformance of the productionfunction.

Contents

• Introduction of Storesfunction

• Purchasing Function

• Categorisation of Stocks• Goods Receiving and Inspection

• Stores Layout

• Selection and Issues fromStores

• Identification and Classificationof Stocks

• Stock Taking

• Syndicate Project Work

Methodology

• Case Studies• Syndicate discussion• Film Shows

Who should attendThe programme is designed for all personnel who are involved instorekeeping, warehousing and production functions in the organisation.

Fees: $270.00

VenueNPC, JohoreNPC, Petaling Jaya

Date

June 11 — 13Aug 7—9

Programme Manager

Ketua Wilayah SelatanWenceslas

117

IE 10 WORK MEASUREMENT

Objectives

To introduce basic conceptsof Work Measurement andTechniques

To develop the analyticalskills of the participants inseeking solutions toproduction problems usingWork MeasurementTechniques

At end of the course theparticipant should be ableto apply some of the workmeasurement techniques athis work place.

Contents

• Definition and Purpose ofWork Measuiement

• Overall View of Work Study

• Time Study and Equipment

• Making a Time Study

• Rating Concepts

• Activity Sampling

• Compiling of Time

• Predetermined Time Standard

Methodology

Film ShowsCase StudiesExercisesPlant Visit

Who should attendThe progiamme is designed for industrial engineering personnel andall those involved in planning and control functions in the organisation

Fees: $400 00

Venue

NPC, Petaling Jaya

Date

June 18—22

Programme Manager

Azizan Anffin

118

IB 11 PENGURUSAN PAIL DAN

Objektif

Memperkenalkan prinsip-prinsip, teknik-teknik modendan tatacara yang sewajarnyadi dalam pengurusan fall danrekod organisasl untukmelancarkan aktlvltiorganisasl bag! meningkatkanproduktiviti

Kandungan

• Kaedah dan Kelasiflkasi Fail

• Kawalan Fail-Fail

• Susunatur dan Peralatan Fail

• Penyimpanan dan PemusnahanRekod-Rekod

• Pengguriaan Komputer diPejabat

• Perbincangan terhadapmasalah Peserta

Metodologi• Ceramali• Kajian Kes• Filem

PesertaUntuk semua kakitangan yang terlibat di dalam pengurusan tail ataumengendalikan rekod-rekod.

Yuran: $240.00

Tempat

PDPN, Petaling Jaya

Tarikh

Jun 11 — 14

Pengurus Program

Abd. Majid Ibrahim

119

IE 12 KESELAMATAN PERUSAHAAN

Objektif

• Meningkatkan kesedaranpeserta-peserta kepentinganKeselamatan Perusahaan danmemperkenalkan tiga prinsipasas mencegah kemalangan

• Untuk melahirkan danmemupukkan minat

• Mendapatkan faktor-faktoryang bersangkutan

• Mengambil tindakanberdasarkan kepada faktor-faktor berkenaan

Kandungan

• Prinsip-prinsip MencegahKemalangan

• Analisa Keselamatan Pekerjaan

• Pemeriksaan Keselamatan Loji

• Laporan Kemalangan,Penyiasatan dan Analisa

• Peranan Pengurusan dalamKeselamatan terhadap masalah

• Peralatan PerlindunganPeribadi

Metodologi

• Ceramah• Kajian Kes• Lawatan ke Kllang• Filem

PesertaUntuk penyelia, pegawal keselamatan perusahaan, pegawai personeldan mereka yang terlibat di dalam kerja-kerja keselamatan perusa-haan.

Yuran: $280.00

Tempat

PDPN, Petaling Jaya

Tarikh

Jul. 16—19

Pengurus Kursus

Abu Zakie Ahmad

120

IE 13 ENERGY MANAGEMENT ININDUSTRY

Objectives

Upon the completion of theprogramme, the courseparticipants will

• have gained further insightsinto the needs for energyconservation measures

• be able to assist indeveloping and implementingenergy management andconservation programme fortheir plants

• be able to improve theutilization of energy intheir plant.

Contents

• Energy Management and itsEffects on Productivity

• Engineering Principles andPractices in Energy use inIndustry

• Energy Efficiency in Boilers& Furnaces

• Lighting System/AirConditioning Systems

• Energy ConservationProgramme in Industry— Organisation andManagement, EnergyInformation System, EnergyAudit, Energy Analysis

• Energy Monitoring and ActionAction Planning

• Local Experience in EnergyConservation Programme.

Methodology

• Case Studies• Open Discussions• Plant Visit• Film Shows

Who should attendParticipation is open to all plant mangers, engineers or senior technicalpersonnel.

Fees:$240.00

VenueNPC, Petaling Jaya

DateNov. 26—30

121

Programme ManagerTan Por Sing

IE 15 TOTAL PRODUCTIONMANAGEMENT

Objectives

To give participants anoverall concept of the modernsystems of ProductionManagements

Participants will be able toimplement some of theconcepts in their workenvironment

Contents

Total Management

The Production System

Productivity Management

Total Productive Maintenance

Total Quality Control

MRP Systems

JIT Systems & Kanban

Value Analysis

The Setup Problem

Measuring ProductionPerformance

MethodologyCase StudiesDiscussions

Who should attendProduction personnel and others who desire to understand the modernproduction system.

Fees: $400.00

VenueNPC, Petalirig JayaNPC, KuantanNPC. Johore

DateAug. 20—24Oct. 8-12Dec. 3—7

Programme ManagerIr. Gian SinghKetua Wilayah P.Timur

JKetua Wilavah Sclatan

122

Objectives

To enable the participants touse MTM to improve methods,establish accurate consistentstandards and help developreliable data and predetermineworkloads and workplacelayouts in advance ofproduction

To enable participants to do aqualitative and quantitativeanalysis of the job methodswhich will lead to worksimplification and costreductions.

Contents

• Introduction to MTM

• Application of MTM

• MTM Training Materials

• MTM Motion Patterns & MTMCategories

• Factors Affecting Selectionof MTM Categories

• Simultaneous Body and HandMotions

• Making an MTM Analysis

• MTM Methods and TimeAnalysis

• MTM Data Block Development

Methodology• Film Shows & Analysis• Practical Work• Examination

Who should attendWork study officers/practitioners/tramees, system officers and designers,trade union executives/representative, organisation and methods of-licers/practitioners, industrial engineers, office managers, worksmanagers or anyone who appreciates the wide application of MTMSystem.

CertificationSuccessful participants will receive an internationally recognised cer-tificate of competence known as the 'Blue Card' and a Certificate.

Fees: $1710.00

123

Venue

NPC, Petaling Jaya

Date

Oct. 22—Nov. 2

Programme Manager

Fazil ShuhaimiCourse LeaderRobin Cooke Esq.Managing Director ofIntercontinental WorkStudy Services Ld. (U.K)

124

IB 17 METHODS TIME MEASUREMENT 2(MTM—2)

Objectives

MTM-2 is the second level of theMTM Series of Programmes.

• To enable the participantsto use MTM to improvemethods, establish accurateconsistent standards and helpthem to develop reliable dataand predetermine workloadsand workplace layouts inadvance of production

• To enable participants to doa qualitative and quantitativeanalysis of the job methodswhich will lead to worksimplification and costreductions.

Contents

Development of MTM-2

Get and Put

Get Weight and Put Weight

Eye Action and Crank

Combined and SimultaneousMotions

Application of MTM-2 inMethod Improvement

Regrasp, Apply Pressure

Body Motion

Overlap Concepts and Exercises

Film Analysis, Theory andPractical

Methodology

Practical WorkExaminationFilm Shows

Who should attendWork study managers/officers, production control managers/planners,industrial engineering personnel, O&M managers/officers, systemsanalysts, cost estimating mangers/engineers, production or worksmanagers, and training personnel.

Fees: $770.00

PrerequisiteParticipants must have attended MTM-1.

__i

125

CertificationSuccessful participants will receive an internationally recognised 'whitecard'.

Venue

NPC, Petaling Jaya

Date

Nov. 9—16

Programme Manager

Fazil ShuhaimiCourse Leader:Robin Cook Esq.Managing Director ofIntercontinental WorkStudy Services Ltd.(U.K.)

7.26

IE 18 MTM OFFICE METHODSEVALUATION TECHNIQUES (MOMET)

Objectives

To provide participants witha unique and powerful high-level technique for assessingclerical and administrativework

To enable participants toapply MOMET to routineadministrative proceduresto assess the staffing levelswhich would be required if theprocedures were efficient andto indentify scope for methodimprovement within adepartment.

Contents

• Office Measurement System

• MOMET Data CollectionTechnique

• Introduction to MOMET work.

• Advanced MOMET Application

• Building MOMET WorkStandards

• Office Work Standards inSystem Design and WorkDesign

• MOMET Data Block BuildingSystems

• MOMET Work ManagementApplication

• Examination

Methodology

• Film Shows• Practical Work• MOMET — Examination

Who should attendTraining managers/officers, office managers/supervisors, ad-ministrators/officers, accountants/auditors, EDP managers/operationsmanagers, department heads, administrative managers/asistants, O&Mmanagers/systems managers, system analysts/O&M officers, Q.C.facilitators/trainers, executive officers, or any personnel working in anoffice.

127

CertificationSuccessful participants will receive an internationally recognised whitecard.Fees: $440.00

VenueNPC, Petaling Jaya

DateNov. 5—8

Programme ManagerFazil ShuhaimiRobin Cook Esq.is Managing Directorof IntercontinentalWork Study ServicesLtd. (United Kingdom)

128

IE 19 PRODUCTIVITY IMPROVEMENTPROGRAMMES THROUGH WORK STUDY

(PIP-WS)

Objectives• To develop/install a work study function to implement programmes of

productivity improvement;• To achieve/maintain substantial improvement in productivity levels;• To develop the analytical skills of participants in seeking solutions to

production problems with special emphasis on skills of approaching theproblem for increasing productivity through systematic analysis of existingoperation, process and work method.

ContentsPart A — Training (6 weeks)1. Method Study — Productivity; Work Content; Work Recording and

Charting; Workplace and Factory Layouts; Analysis of Work Methods;Development of Improved Methods; Line Balancing; Automation; Prac-tical Exercises; Case Studies; Examination.

2. Work Measurement — Definition and Purpose; Basic Procedures andMethods; Performance Rating; Time Studies; Time Study Analysis andEvaluation; Machine Controlled Operations; Synthetic Set-ups; WorkSpecifications; Activity Sampling; Time Standards; Incentive Schemes;Methods-Time Measurements; Costing. Negotiating, Installing and Main-taining Improved Methods/Time Standards; Work Study Organisations;Practical Exercise; Case Studies; Examination.

Part B — In-Plant Project (7 weeks)This includes study at a selected plant within Malaysia and completion

of a project report. It will be fully supervised by NPC staff who will maintaina continuous scrutiny through frequent visits.

Upon successful completion, certificates of proficiency will be awarded.

Admission Requirements• Minimum 2 years' working experience in an organisation, preferably

supervisors, management services personnel or work study trainees• Sufficient command of spoken and written English• Certified fit medically• Must be nominated by the participant's government. (Applicable to inter-national participants only)

Scheduled Date:August 20th—November 17th, 1990 (Three Months)

Fee Venue Programme Manager$2.000.00 NPC, Petaling Jaya Goh Swee Seang

129

LOW COST AUTOMATIONPROGRAMME

133

LOW COST AUTOMATIONVENUE: NPC, PETALING JAVA

No

1.

2.

3.

4.

Course

LCA 1 Introduction toPneumatic ControlEngineering

LCA 2 Design of Pneu-matic Contol

LCA 3 Design of Electro-Pneumatic System

LCA 4 Reliability Estima-tion

Date Fees ($) Programme Manager

Jun. 11—15

Aug. 2O— 24

Oct. 15—19

Nov. 19—21

400.00

400.00

4OO.OO

270.00

Goh Swee Seang

Othman Ismail

Gow Swee Seang

Othman Ismail

134

LCA 1 INTRODUCTION TO PNEUMATICCONTROL ENGINEERING

Objectives

Understanding and applicationof compressed air

Understanding pneumaticcomponent technology

Understanding basicpneumatic circuits

Construction and developmentof pneumatic circuits.

Contents

• Physical Principles for Com-pressed Air Application.

• Production, Distribution andPreparation of Compressed Air.

• Pneumatic Components andDevices.

• Pneumatic Circuits — Readingand Drawing.

• Development, Constructionand Layout of PneumaticCircuits.

• Maintenance of PneumaticEquipment.

Methodology

• Lectures, discussions,exercises, practicalsimulations, films shows

Who should attendPersonnel from production or manufacturing, design and developmentand maintenance development.

Fees: $400.00

Venue

NPC, Johore BahruNPC, Petaling Jaya

Date

Mar. 19—23June 11 — 15

Programme Manager

Ketua Wilayah SelatanGoh Swee Seang

135

LCA 2 DESIGN OP PNEUMATIC CONTROLS

Objectives

Understanding variousmethods for designingpneumatic controls.

Development of ability toautomate many types ofrepetitive productionoperations.

Enhancing the ability to carryout trouble-shootingand fault-tracing or to docreative maintenance.

Providing the ability toincorporate safetyrequirements into pneumaticcircuits being developed.

Contents

• Fundamentals of ControlEngineering.

• Time — motion Analysis forSequential System.

• Booleen Algebra andSwitching Algebra for Pneu-matic Applications.

• Signal Development and Mani-pulation for CombinationalControl.

• Cascade Method for SequentialSystem.

• Shift Register Method.

• Typical PneumaticApplication Providing.

Methodology

• Lectures, discussions,exercises, films, practicalstimulations

Who should attendPersonnel from production/manufacturing, design and development, andmaintenance departments.

Fees: $400.00

Venue

NPC, JohorNPC, Petaling Jaya

Date

June 18—22Aug. 20—24

Programme Manager

Ketua Wilayah SelatanOthman Ismail

136

Objectives

Understanding the basicapplications of hardwarerelay-based controls.

Understanding the functionalcharacteristics andapplications of electrical•components.

Development of electro-pneumatic controls.

Development of the abilityto design, read and analyseelectrical ladder diagrams.

Development of the ability tocarry out basic maintenancerequirements for electro-pneumatic systems.

Contents

• General Control Engineering.

• Boolen Algebra Engineering.

• Karnaugh Mapping Electro-Pneumatic Controls.

• Electric Ladder Diagrams.

• Analysis of SequentialSystems.

• Functional Characteristics ofElectrical and Electro-Pneumatic Components.

• Real-Case Exercise on CircuitDevelopment.

Methodology

• Lectures, discussions,exercises, films shows, casesand practical simulations

Who should attendPersonnel from production/manufacturing, design and development,and maintenance departments;

Fees: $400.00

Venue

NPC, Petaling Jaya

Date

Oct. 15—19

Programme Manager

Goh Swee Seang

137

Objectives

• Development of ReliabilityModels for various typesof components.

• Development of the abilityto design a proper methodfor carrying out reliabilitytest.

• Ability to increase componentor system reliability.

Who should attend

• Design and reliabilityengineers, quality controlpersonnel, maintenance super-visors and others,

Fees: $270.00

Contents

• Reliability Basics

• The Expected Life

• Mean Time to Failure (MTTF)

• Mean Time between Failure(MTBF)

• Failure Rate and HazardFunction.

• Bathtub Hazard Function

• Exponential and NormalDistributions.

• Bayesian Reliability in Design

• Log-Normal and WeibullDistributions.

• Dynamic Reliability Model

• Reliability Estimation ofElectronic/MechanicalComponents.

Methodology

Lectures, case studies, exercises,discussions and films shows.

Venue

NPC, Petaling Jaya

Date

Nov. 19—21

Programme Manager

Othman Ismail

138

TOTAL QUALITY CONTROLPROGRAMME

SEMtRARDCELLEMCE THROUGH

TOTAL QUAUTYWSEPTEMOERIW

PERMMM OIB»r.D.tWD'UM AH L£K

MDOm OHM MAL4BU

141

TOTAL QUALITY CONTROL (TQC)VENUE: NPC, PETALING JAVA

No.

1.

2.

3.

Course

PQC 1 TQC for Supervisors

TQC 2 TQC for ManagersConcepts/Techniques

TQC 3 TQC for TopManagement

Date

May 14—18

Aug. 6—8

Nov. 8

Fees (S)

$450.00

$360.00

$200.00

Programme Manager

Azizan Ariffin

Tan For Sing

Othman Ismail

142

TQC 1 TOTAL QUALITY CONTROL (TQC) FORSUPERVISORS

Objectives

Upon completion, the participantswill:

• be able to appreciate the basicconcept and be aware of thephilosophy, objective andbenefits of TQC.

• be familiar with the concept ofquality improvement process

• be able to apply the varioustools for quality improvement

Contents

• Introduction to Quality andTotal Quality Control

• The Concept of QualityImprovement

• The 7 QC Tools and theirApplications

• Process Capability Study

" Process Control

• An Appreciation to Manage-ment Tools for QC

Methodology

• Lectures• Exercises• Case Studies• Film/Slide Shows

Who should attendSupervisors, foremen, and supervisory personnel who are directly in-volved or who will be involved in quality improvement activities.

Fees: $450.00

Venue

NPC, Petaling Jaya

Date

May 14—18

Programme Manager

Azizan Arifiin

143

2 TOTAL QUALITY CONTROL (TQC)CONCEPTS AND TECHNIQUES FOR

MANAGERS

Objectives

Upon completion, the participantswill:

• have acquired the basic con-cept of TQC & be familiar withthe philosophy, objectivebenefits of TQC

• be able to apply the motiva-tion techniques for TQCactivities

• be able to apply the varioustools for quality planning andimprovement

Contents

• Introduction to TQC

• Quality Planning, Controland Improvement

• An Appreciation to the 7 QCTools

• Management Tools for QC

Methodology

• Lectures• Exercises• Case Studies• Film/Slide Shows

Who should attendManagers, senior executives and departmental heads who wish to ac-quaint themselves with TQC concept and practice and to acquire theability to use the tools of QC to improve quality through TQC.Fees: $360.00

Venue

NPC. Petaling Jaya

Date

August 6—8

Programme Manager

Tan Por Sing

144

TQC 3 TOTAL QUALITY CONTROL (TQC) FORTOP MANAGEMENT

Objectives

Upon completion, the participantswill:

• have acquired the basic con-cept and philosoply of TQC andalso have realised the objectiveand benefits of TQC '

• appreciate the role ofmanagement in TQC

• be able to provide leadershipfor TQC implementation

Contents

• Introduction to TQC

• The Management of Quality

• Management Role in TQC

• The Improvement Process

• Organising for Quality Impro-vement through ManagersQuality Team (MQT)

Methodology

• Lecture• Exercise/Case Studies• Film/Slide Shows

Who should attendChief Executives. Directors and Senior Managers who wish to acquaintthemselves with TQC concept and practice or are planning to organisefor quality improvement through TQC in their organisation.

Fees: $200.00

Venue

NPC, Petaling Jaya

Date

Nov. 8

Programme Manager

Othman Ismail

145

HOTEL MANAGEMENTPROGRAMME

\fO AND NPCOFFICIAL OPE\l\t CRKINMY Bt

YRWTIK SEBI MFlMH AZIZMMSTER OF TBADE AND INKSIW

7TW.WCIST.I989

149

HOTEL MANAGEMENTVENUE: NPC, Petaling Jaya

No.

1.

2.

3.

4.

5.

6.

7.

8

9.

10

11.

12

13.

14

15.

16.

Course (Short-Term)

IP 16 Certificate Skills inBasic Cooking(12 mths)

1P1 Guest Relations

IP2 Special SupervisoryTechniques

1P3- Leadership AndHuman Relations

IP4 Housekeeping*

IPS Kitchen Management

IP6 Front Office*

IP7 Restaurant Services

IPS introduction toTourism *

IP9 Beverage Managemen

IP10 Marketing

1P1 1 Staff Management

IP12 Accounting

IP13 Pengurusan Resloran

IP14 Tatacara Sajian

IP 15 Agensi Pelancongan

Date

Jul. 16,1990-Jul. 17,

Aug. 22—24

Aug. 27—30

Sept. 3—6

Sept. 10— I!

Sept. 10— I ;

Sept. 17— 2(

Sept. 17— 2(

Sept. 24 -2(

Sept. 24— 2<

Oct. 15—18

Oct. 22—25

Oc. 29—Nov. 1AtasPermintaanAtaspermintaanAtaspermintaan

Fees ($}

2,075.00

210.OO

280.0O

280.00

280.OO

280.00

280.OO

280.OO

210.OO

210.OO

280.00

280.00

280.00

9O.OO

90.0O

60.0O

Programme Manager

Mazian Kamal Ismail

Yow Sau Khong

Md. Jasni Abd. Aziz

Khalid Mat Dm

Aziz Jaapar

Noorhisham Alwi

Yow Sau Khong

Roslma Md. Isa

Zamal Abdin

Joseph Jude

Zamal Abidin

Md. Jasni Abd. Azii

Joseph Jude

Noorhisham Alwi

Roshna Md. Isa

Zainal Abidin

150

NO.

17.

18.

19.

20.

Course (Long-Term)

IP 17 Certificate Skills inRestaurant Services(7 mths)

IP 18 Certificate Skills in FrontOffice Operations (7 mths;

IP20 Diploma in HotelManagement (30 mths)

IP19 18th HRSC (3 mths)

Date

Jan. 15,1990—Aug. 4,1990

Jan. 15,1990—Aug. 4,1990

Jul. 1990-Dec. 1992

Aug. 20—Nov. 19

Fees ($)

800.00

600.00

1.350.00

Programme Manager

Monica Anne Louis

Monica Anne Louis

Mazian Kamal Ismail

Noorhisham Alwi

'To be held only if there are enough candidates pursuing the HRSC programme

151

IP1 GUEST RELATIONS

Objectives

At the end of the course,participants should be able to:

• understand the need to helpcustomers feel like guests

• grasp the knowledge on howto increase guest satisfaction

• understand the needs ofthe customer

• Implement techniques inHandling Complaints

Contents

• The Customer/Guest

• Courtesy

• Role of the Guest RelationsOfficer

• Customer Needs

• Customer Service Experienceand Standard

» Handling CustomerComplaints

Methodology

• Case Studies• Group Discussions• Film Shows• Lectures

Who should attendThis course is recommended for supervisors and junior managers in thehospitality industry.

Fees: $210.00

Venue

NPC. Petaling Jaya

Date

Aug. 22—24

Programme Manager

Yow Sau Khong

152

Objectives

At the end of the course,participants should be able to:

• acquire knowledge, skills andtechniques of supervision.

• understand the concept ofProductivity

• able to implement trainingprogrammes

• comprehend methods of reportwriting & discussion leading

Contents

Productivity Consciousnessand Techniques

Training Plans and Methods

Discussion Leading

Report Writing

Methodology

Group DiscussionsCase StudiesFilm ShowsLecturesPractical

Who should attendSupervisors in the hospitality industry.

Fees: $280.00

Venue

NPC, Petaling Jaya

Date

Aug 27-30

Programme Manager

Md. Jasni Abd. Aziz

153

IF3 LEADERSHIP ANB HUMAN

Objectives

At the end of the course,participants should be able to:

• gain a basic understandingof the nature and principlesof leadership and management

• acquire knowledge onachieving good and effectiverelations with staff.

better understanding ofoneself

understand basic techniquesin Problem Solving & DecisionMaking

Contents

• Aspects of Management

• Leadership Styles &Effectiveness

• Motivation

• Communication

• Problem-Solving & DecisionMaking

• Self-Analysis

Methodology

Group DiscussionsCase StudiesExercisesRole PlayLecturesFilm Shows

Who should attendThis course is considered a "must" for supervisors in the hospitalityindustry. It is also recommended for junior managers in this industry.

Fees: $280.OO

Venue

NPC, Petaling Jaya

Date

Sept. 3—6

Programme Manager

Khalid Mat Din

154

IP4 SUPERVISORY HOTEL HOUSEKEEPING

Objectives

The objective of this course isto expose all participants tothe various aspects of hotelhousekeeping

At the end of the course, theparticipant should be able to:

acquire knowledge on thevarious tasks involved in thesupervision of hotelhousekeeping

understand the basicprinciples of cleaning andrecognise and maintainvarious types of flooring.

Contents

Organisation of HousekeepingDepartment

Guest Room Maintenance

Public Area Maintenance

Linen Room Management

Laundry Management

Co-operation with otherDepartments

Lost and Found Procedures

Key Systems

Cleaning Process

Supervision of HousekeepingStaff

Methodology

Group DivisionsFilm ShowsLectures

Who should attendThis course is invaluable to personnel holding supervisory positions inthe housekeeping department in hotels and similar institutions.

Fees: $280.00

Venue

NPC, Petaling Jaya

Date

Sepl. 1O—13

Programme Manager

Aziz Jaapar

155

IPS KITCHEN MANAGEMENT

Objectives

At the end of the course,participants should be able to:

• recognize the variousoperations in the kitchen

• describe the importance ofoperational controls in foodproduction

• compute the mechanics ofmenu pricing.

• understand the need forproper sanitation & safety

Contents

• Kitchen Organisation

• Purchasing

• Receiving Procedures andControl

• Portion Control

• Food Costing

• Menu Pricing

• Nutrition

• Sanitation

• Safety

Methodology

• Exercises• Lectures• Film Shows•' Plant Visit

Who should attendThis course is open to all kichen personnel who aspire to widen theirknowledge in the introductory aspects of kitchen management. Otherhotel personnel who wish to widen their knowledge in this area mayalso be considered.

Pees: S35O.OO

Venue

NPC, Petaling Jaya

Date

Sept. 10—13

Programme Manager

Norhisham Mohd. Alwi

156

Objectives

At the end of the course,participants should be able to:

• have an overview of thevarious functions andactivities of the Front OfficeDepartment

• be familiar with the commonproblems and pressuresencountered at the frontdesk and solutions for them.

Contents

• Organisation of the FrontOffice Department

• Reservation System

• Reception, Enquiries andBell Service

• Front Office AccountingSystem

• Front Office Salesmanship

• Communication

• Front Office Statistics

• Computerisation of FrontOffice Operation

Methodology

• Case Studies• Demonstrations• Lectures• Film Shows

Who should attendThis course is suitable for front office supervisors, chief receptionist andassistant front office managers.

Fees: 280.00

Venue

NPC. Petaling Jaya

Date

Sept. 17-20

Programme Manager

Yow Sau Khong

157

Objectives

At the end of this course, theparticipants should be able to:

• understand and distinguishthe various restaurant servicesystems including AmericanService, French Service,Russian Service, BanquetService and Buffet Service

• identify various types ofrestaurant equipment, theiruses and proper handlingprocedures

• demonstrate the various typesof table settings used in theinternational hotel industry

• appreciate the principles ofrestaurant planning, layoutand design.

Contents

• Types and Classification ofRestaurants

• Table Settings

• Restaurant Equipment andLayout

• Banquet, Buffets and CocktailParties

• Organisation of Service Staff

• Control Systems

Methodology

• Group Discussions• Exercises• Lectures• Film shows

Who should attendThis course is recommended for supervisors in the hospitality industry.It is also suitable for captains, headwaiters and restaurant assistantmanagers.

Fees: $280.00

Venue

NPC, Petaling Jaya

Date

Sept. 17—20

Programme Manager

Roslina Mohd Isa

158

Objectives

At the end of the course,participants should be able to:

• have a basic understandingof the importance of tourismin the nation's economy

• understand the impact ofTourism

Contents

• Meaning and Nature ofTourism

• Determinants and Motivationof Tourism

• Components of Tourism

• Economic and Social Impactof Tourism

Methodology

• Group Discussions• Case Studies• Lectures _• Film shows

Who should attendThis course is suitable for all front office personnel who aspire to broadentheir knowledge of the various aspects of tourism and tour and travelagency practices.

Fees:-$210.00

VenueNPC, Petaling Jaya

DateSept. 24—26

Programme ManagerZainal Abidin Ramli

159

Objectives

At the end of the course,participants should be able to:

• recognise and identify thevarious common alcoholicand non-alcoholic beveragesincluding their origins andmanufacture

• understand the basic methodsof bar operations and control.

Contents

• Introduction and Definitionof the Various Types ofBeverages

• Fermentation

• Classification of Wine andWine Service

• Classification of MaltBeverages

• Classification of Spirits

• Cocktails

• Bar Operation

• Selection, Purchasing,Storage, Stocking and Controlof Beverages.

Methodology

• Demonstratios• Lectures• Film shows• Plant Visit

Who should attendThis course is suitable for head barmen and beverage supervisors.

Fees: $210.00

Venue

NPC, Petaling Java

Date

Sept. 24—26

Programme Manager

Joseph Jude Gasper

160

IP1O MARKETING IN THE HOSPITALITYINDUSTRY

Objectives

At the end of the course, theparticipants should be able to:

• develop a simplified,unacademic, understandableexplanation of what marketingis

• establish a marketing planfor own operation.

• understanding the role ofPublic Relations

Contents

Marketing Concepts

Marketing Mix

Public Relations

Strategies for Developmentand Creation

Market Research

Methodology

Group DiscussionsCase StudiesExercisesLecturesFilm shows

Who should attendThis course is suitable for supervisory personnel in the marketing depart-ment of the hotel industry.

Fees: $280.00

Venue

NPC, Petaling Jaya

Date

Oct. 15—18

Programme Manager

Zainal Abidin Ramli

161

IP 11 STAFF MANAGEMENT IN THEHOSPITALITY INDUSTRY

Objectives

At the end of the course,participants should be able to:

• gain an overview of thevarious aspects of personnelmanagement in the hospitalityindustry.

Contents

Organisation of HumanResources

Employment of Manpower

Integration of Personnel

Personnel Relations

Development andAdvancement of Personnel

Methodology

Group DiscussionsCase StudiesLecturesFilm shows

Who should attendThis course is invaluable to all department heads, supervisors, person-nel and administrative officers in hotels and similar institutions.

Fees: $280.00

Venue

NPC, Petaling Jaya

Date

Oct. 22—25

Programme Manager

Md. Jasni Abd. Aziz

162

IP12 mTRGBWXTTOJITQ ACCiOUHTjOTG IN THEHOSPITALITY INDUSTRY

Objectives

At the end of the course,participants should be able to:

• understand the concept andtechniques of record keepingand preparation of financialstatements for the hospitalityindustry

• read and interpret hospitalityindustry statements withaccuracy

• understand the basictechniques of Budgeting andcover forecasting.

Contents

• Simple Book-keeping

• Adjustment• Income Statement

• Balance Sheet

• Break-even Analysis

• Ratio Analysis

• Food Costing

• Budgeting

Methodology

• Exercises• Case Studies• Lectures

Who should attendThis course is offered ONLY to candidates attending the HRSCprogramme.

Fees: $280.00

Venue

NPC, Petaling Jaya

Date

Oct. 29— Nov. 1

Programme Manager

Joseph Jude Gasper

163

IP 13 PENGURUSAN RESTORAN

Objektif

Kursus ini bertujuan untukmemperkenalkan peserta-pesertakepada teknik-teknik dalamPengurusan Kedai Makan/Restoran bagi membolehkanpeserta-peserta mempunyaipenglibatan yang aktif,sistematik dan berkesan dilapangan ini.

Selepas kursus ini peserta-peserta akan dapat:

• mengetahui teknik-teknikdalam Pengurusan KedaiMakan/Restoran

• menggunakan teknik-teknikpengurusan dan pengawalanyang sistematik dan berkesandalam operasi PemiagaanKedai Makan/Restoran.

Kandungan

Pengurusan Kakitangan

Pengurusan Kawasan SajianDapur

Catitan

Penggunaan Resipi Standard

Merancang Menu

Kaedah Letak Harga

Kebersihan, Kesihatan danZat-zat Makanan

Jenis-jenis Kos danPengawalannya

Pengurusan Kewangan

Analisa Penyata Kewangan

Metodologi

Perbincangan KumpulanLatihanKajian KesKuliah

PesertaKursus ini sesuai untuk semua usahawan Bumiputera yang melibatkandiri secara langsung dalam lapangan kedai makan/restoran dan merekayang berminat untuk menceburi bidang kedai makan nanti.

Yuran: Boleh dirundingkan.Kursus dijalankan mengikut permintaan. Sila hubungi Bahagian InstitutPengurusan Perhotelan.

164

IP14 TATACARA SAJIAN

Objektif

Di akhir kursus adalah diharappeserta-peserta boleh:

• memahami jenis-jenis sajian

• membuat pelbagai jenis aturletak

• membuat lipatan napkin

• memahami cara membuatsajian dengan baik.

Kandungan

• Pengenalan kepada peralatansajian, kaedah pembersihandan penjagaan

• Aturletak peralatan

• Tatacara sajian dan layanan

• Jenis-jenis sajian

• Cara mengendalikan hidanganmakan luar

• Perbezaan aturletak dansajian makanan Melayu danBarat

• Lipatan napkin

• Tatasusila semasa di mejamakan

Metodologi

KuliahAmali

PesertaKursus ini sangat sesuai untuk usahawan Bumiputera yang menceburikedai makan/restoran dan "catering".

Yuran: Boleh dirundingkan.

Kursus dijalankan mengikut permmtaan. Sila hubungi Bahagian InstitutPengurusan Perhotelan.

165

IP 15 PENGENALAN PENGURUSAN AGENSIPELANCONGAN

Objektif

Di akhir kursus, adalah diharappara peserta boleh:

• Memahami prinsip-prinsipasas Agensi Pelancongan.

• Berkeupayaan merekodurusniaga-urusniaga dengansistematik dan betul mengikutprinsip-prinsip asas.

• Memahami asas pemasaranteknik-teknik pengurusankakitangan dan pejabat sertamengendalikan ragampelanggan/bakal pelangganyang berbagai-bagai.

Kandungan

• Kajian Pasaran

• Pengurusan Kakitangan

• Pengurusan Ruang Pejabat

• Sistem Penempahan Tiket

• Pengurusan Kewangan Mudah

• Pertalian Agensi Pelancongandengan Badan IndustriPelancongan yang lain

Metodologi

• Latihan secara tidak formaldalam bentuk syarahan, danperbincangan.

Peserta• Usahawan-usahawan• Mereka yang ingin menceburkan diri dalam perniagaan agensi

Pelancongan.

Yuran: Boleh dirundingkan.

Kursus dijalankan mengikut permintaan. Sila hubungi Bahagian InstitutPengurusan Perhotelan

166

IP16 CERTIFICATE SKILLS IN BASIC COOKING

Objectives

At the end of the course, par-ticipants will have:

acquired basic skills in cookingto enable them to pursue acareer in the hospitalityindustry.

experienced industrial workingexposure in a commercial hotel

Contents

Hygiene

Safety

Food Preparation

Practical Skills

Food Commodities

Menu Planning

Methodology

LecturesFilm showOn-the-job-trainingHotel Visit

Who should attendThe programme is offered to fresh school leavers (from 3 or 5) who haveno working experience in hotel and restaurant operation.Fees: $2,075.00

Venue

NPC, Petaling Jaya

NPC, Petaling Jaya

Date

July 16, 1990-July 19, 1991-(1 year)Oct. 15, 1990-Oct. 19, 1991-

Programme Manager

Mazian Kamal Ismail

Mazian Kamal Ismail

167

IP 17 CERTIFICATE SKILLS IN RESTAURANTSERVICES

Objectives

At the end of the course, par-ticipants will have:

• acquired basic skill inrestaurant services to enablethem to pursue a career in thehospitality industry

• experienced industrial workingexposure in a commercialhotel

Contents

7 Types of Services

• Buffet

• Banquet

• Menu Knowledge

• Salesmanship

Methodology

• Lectures• Film shows• On-the-job-training• Hotel Visit

Who should attendThis programme is offered to fresh school leavers (from 3 or 50 who haveno working experience in hotel and restaurant operation.Fees: 800.OO

Venue

NPC. Peialing Java

\PC. Petaling Java

Date

Jan.15—Aug. 4(7 months)July 16. 1990—Feb. 2. 1991

Programme Manager

Monica Anne Louis

Monica Anne Louis

168

IP 18 CERTIFICATE SKILLS IN FRONT OFFICEOPERATIONS

Objectives

At the end of the course, participants will have:

• acquired basic skills in frontoffice operations, to enablethem to pursue a career inthe hospitality industry.

* experienced industrial workingexposure in a commercial hotel

Contents

• Courtesy

• Reservation

• Check-In Procedures

• Telephone Handling

• Cashiering

Methodology

• Lectures• Film shows• On-the-job-training• Hotel Visit

Who should attendThe programme is offered to fresh school leavers (Form 3 or 5) who haveno working experience in hotel and restaurant operation.

Fees:$1350/-

Venue

NPC, Petaling Jaya

NPC, Petaling Jaya

Date

Jan, 15—Aug 4(7 months)

July 16, 1990—Feb. 2, 1991

Programme Manager

Monica Anne Louis

Monica Anne Louis

169

Objectives

At the end of the course,participants should be able to:

• gain deeper insight into thenature, scope and complexitiesof hotel-restaurant operations

• acquire knowledge insupervisory skills andtechnical know-how of thehot el-restaurant industry

Who should attendThe programme is open to super-visory level personnel employed inthe hotel, restaurant and relatedindustries.

Venue

NPC, Petaling Jaya

Date

Aug. 20—Nov. 19

ProgrammeManager

NoorhishamMohd. Alwi

Contents

• Guest Relations

• Leadership and HumanRelations

• Special SupervisoryTechniques

• Introduction to StaffManagement in the HospitalityIndustry

• Introduction to Marketing inthe Hospitality Industry

• Introduction to Accounting inthe Hospitality Industry

• Front Office Operations

• Supervisory Housekeeping

• Introduction to Tourism

• Restaurant Service

• Kitchen Management

• Beverage Management

Methodology

• Lectures• Film shows• Plant Visit• Demonstrations• Case Studies

170

Objectives

At the end of the course,ticipants should be able to:

par-

acquire the necessaryknowledge, skills, andexperience to enter the Hotel-Restaurant Industry atSupervisory or MiddleManagement Level.

gain deeper insight into thenature, scope and complexitiesof hotel-restaurant operations.

Contents

• Food and Beverage Operations

• Food and BeverageManagement

• Rooms Division Operations

• Supervisory Development

• Management

• Book Keeping

• Housekeeping

• Hospitality Law

• Marketing

• Tourism

Methodology

• Lectures• Film shows• Case Studies• Group Discussions• On-the-job-training• Study Tours

Who should attendThis programme is offered to those who have:

• SPM/MCE or SPM (V), at least grade 2 with credits in Bahasa Malaysia,English, Mathematics and two other subjects.

• Reached the age of between 18 to 22 years

171

Venue

NPC, Petaling Jaya

Date

July, 1990— Dec,1992 {2 1/2 years)

Programme Manager

Mazian Kamal Ismail

172

PROGRAMMES AT REGIONALOFFICES

PUSAT DATA PENGELUARAN NEGARAWILAYAH UTARAVENUE: PENANG

Wilayah Utara,No. 57, Jalan MacAlister,

1O400 Pulau Pinang.

No.

1.

1.

2.

3.

4.

1.

2.

3.

4.

5.

6.

Course

MANAGEMENT ACCOUNTING

MA6 Understanding and Interpretationof Financial Statements

SALES AND MARKETING

SM7 Telephone Courtesy

SM 1 1 Perhubungan Awam 1

SM14 Hubungan Telefon

SM8 Export Procedures andDocumentation

PERSONNEL DEVELOPMENT

a. Management Development

MD13 Leadership Human Relations forSupervisors

MD12 Motivasi dan Kepuasan Bekerja

MD14 Supervisor as a Trainer andInstructor

MD3 Training Methodology I

MD11 Pimpinan dan PerhubunganSesama Manusia

MD15 Penyelia sebagai Jurulatih danPengajar

Date

On request

Feb. 15

Jul. 16—18

Sept. 18

Nov. 19—21

Jan. 15—17

Feb. 19-21

Mar. 12—14

May 16—19

Jun. 20—22

Oct. 29—31

Fees ($)

180.00

80.00

180.00

60.OO

240.OO

210.00

190.00

210.00

240.00

190.OO

190.00

175

No.

1.

2.

3.

1.

2.

3.

4.

1.

2.

3.

4.

5.

1.

Course

b. Industrial Relations

IR6 Industrial Relations and LabourLaws

IR2 Perhubungan Perusahaan untukPenyelia

IR1 Discipline and Procedure inDomestic Enquiry

QUALITY CONTROL CIRCLE

QCC2 Q.C.C. Training for Facilitators

QCC20 Workshop on Q.C.C. Tools for

Facilitators

QCC3 Q.C.C. untuk Ketua Kumpulan

QCC16Konvensyen Q.C.C. Wilayah

INDUSTRIAL ENGINEERING

IE6 Industrial Safety I

IE5 Method Study (Job Simplifi-cation

IE3 Organisation and Methods(Office Productivity)

IE4 Filing and Records Management

IE2 Quality Control

INSTITUTE OF HOTELMANAGEMENT

IP! Guest Relations

Date

Mar. 5—7

Nov. 5—9

Sept. 3-7

Jun. 25—29

Aug. 20-21

Sept. 10—14

Sept. 29

Feb. 5—8

May 21—25

Jul. 9-13

Nov. 5-8

Dec. 3—7

On request

Fees ($)

450.00

350.00

450.00

500.00

140.00

450.00

320.00

400.00

400.00

280.00

400.00

210.00

176

PUSAT DAY A PENGELUARAN NEGARAWILAYAH PANTAI TIMUR

Wilayah Pantai TimUr,Tingkat 18. Kompleks Teruntum,

Peti Surat 12, Jalan Mahkota,25000 Kuantan.

No.

1.

2.

3.

1.

2.

3.

1.

2.

——

Course

MANAGEMENTACCOUNTING

MA6 Understanding &Interpretation of FinancialStatement

MA9 PengenalanPerakaunan

MA2 Basic Accounting forExecutives

SALES ANDMARKETING

SM1 Effective Selling Skillsfor Consumer Products

SM2 Perhubungan Awam II

SM13 Hubungan Pelanggan

PERSONNELDEVELOPMENT

a. ManagementDevelopment

MD12 Motivasi & KepuasanBekerja

MD11 Pimpinan &Perhubungan SesamaManusia

Date

Jun. 12-13

Ogos. 13—17

Oct. 9-12Jul. 10—13

Mar 24-27

Ogos. 5—7

Oct. 8-9Jul. 29—30

Feb. 19-21

Mac. 12—14

Venue

Kelantan

Terengganu

PahangKelantan

Kelantan

Terengganu

PahangKota Bharu

Kelantan

Terengganu

Fees ($)

180.00

350.00

280.00

280. OO

240.0O

120.00

190.00

190.0O

177

No.

3.

4.

I .

2.

3.

1

2.

3.

4.

5.

1.

2.

3.

Course

MD6 InterpersonalCommunication

MD7 Management ForManagers

b. Industrial Relations

IR3 Pengurusan Undang-Undang Buruh

IR2 Perhubungan Perusaha-wan untuk Penyelia

IR5 Disiplin dan TatacaraPenyiasalan Domestik

QUALITY CONTROLCIRCLE

QCC14Kem QCC

QCC5 Bengkel KepimpinanUntuk Ketua Kumpulan

QCC6 QCC untuk Pemudah-cara

QCC16Konvensyen QCC

QCC8 Seminar AppresiasiQCC untuk Pengurusan

INDUSTRIALENGINEERING

IE20 Organisasi & Kaedah

IE2 Quality Control

IE15 Total ProductionManagement

Date

May 21—23

Jul. 27—31

Jun 18—22

Jul 30-Ogos. 3

Nov. 26—30

Mac 11 — 12

Mei 6—7

Jul. 23—27

Sept. 8

Oct. 28

Mei 13-17

Sept. 3—7Sept. 17-21

Oct. 8-12

Venue

Pahang

Kelanlan

Kelanlan

Terengganu

Kelantan

Pahang

Kelantan

Terengganu

Terengganu

Kelantan

Terengganu

PahangKelantan

Pahang

Fees (S)

240.00

400.00

400.00

350.00

400.00

Akan di-tetapkan

100.00

450.00

Akan di-teiapkan170.00

400.00

400.0O

400.00

178

PUSAT DAYA PENGELUARAN NEGARAWILAYAH SELATAN

Wilayah SelatanTingkat 3, Bangunan Petronas

Batu 41/2, Jalan SkudaiPeti Surat 105

80710 Johor Bahru

No.

1.

2.

3.

1.

2.

3.

1.

2.

Course

MANAGEMENTACCOUNTING

MA6 Undertanding &Interpretation ofFinancial Statements

MA 10 Tatabuku Praktikaldan Akaun

MAS Introduction to Costing

SALES ANDMARKETING

SM 7 Telephone Courtesy

SM5 Marketing Strategy

SM6 Export Procedures andDocumentation

PERSONNELDEVELOPMENT

a. ManagementDevelopment

MD 1 Leadership & HumanRelations for Managers

MD3 Training Methodology I

Date

Mar 28-29

Jun 11-15

July 17-18

June 1 1

July 30—Aug. 1

Oct. 22—24

Mar 5—9

June 25—29

Venue

J. Bahru

J. Bahru

Melaka

J. Bahru

Melaka

J. Bahru

J. Bahru

J. Bahru

Fees ($)

180.OO

300.OO

230.00

80.00

300. OO

240.00

4OO.OO

4OO.OO

179

No.

3.

4.

1.

2.

3.

1.

2.

3.

4.

5.

1.

2.

———————————————— " -7~-rT^ —————— ; ——— •- ————————————

Course

MD5 Motivation & JobSatisfaction

MDI 1 Pimpinan & Per-hubungan SesamaManusia

b. Industrial Relations

IR2 Perhuftungan Per-usahaan Untuk Penyelia

IR6 Industrial Relations &Labour Laws

IR1 Discipline & Procedurein Domestic Enquiry

QUALITY CONTROLCIRCLE

0CG5 Bengke! KepimpinanUntuk Ketua Kumpulan

QCC1 1 Bengkel PersembahanQCC

QCC4 Bengkel Alat-Alat QCC

QCClGKonvensyen QCCWilayah Selatan

QCC7 Workshop on SocialSkills for Facilitators

INDUSTRIALENGINEERING

IE9 Store and StockManagement

IE4 Filing & RecordsManagement

Date

Aug. 25—29

Oct. 29-31

Mac 5—9

May 14—18

Oct. 22-26

Feb. 26—27

Mei 28

Sept. 3—5

Oct. 6

Mov. 19—20

June 11 — 13

June 25—27

Venue

J Bahru

Melaka

J. Bahru

J. Bahru

J. Bahru

J. Bahru

Melaka

J. Bahru

J. Bahru

J. Bahru

J Bahru

Melaka

Fees ($)

400.00

190.00

350.00

450.00

45000

100.00

60.00

100.00

140.00

270.00

28000

180

No.

3.

4.

5.

6.

1.

1.

Course

IE5 Method Study(Job Simplification)

IE2 Quality Control

IE7 Industrial Safety 2

IE15 Total ProductionManagement

LOW COSTAUTOMATION

LCA2 Design of PneumaticControl

INSTITUTE OF HOTELMANAGEMENT

IP1 Guest Relations

Date

July 9-13

Sept 10-14

Oct. 8— 1 1

Dec. 3-7

June 18—22

On request

Venue

J. Bahru

J. Bahru

J. Bahru

J. Bahru

J. Bahru

J. Bahru

Fccs($)

400.00

400.00

320.00

400.00

400.OO

210.00

181

PUSAT DAYA PENGELUARAN NEGARAWILAYAH SARAWAK

VENUE: KUCHING

Wilayah SarawakTingkat 5, Bangunan Bank Negara,

Jalan Satok,Peti Surat 2679.93752. Kuching

No.

1.

2.

1.

2.

3.

1.

2.

3.

1.

Course

MANAGEMENTACCOUNTING

MA 12 Practical Bookeeping andAccounting

MA 5 Budgetary Control

SALES AND MARKETING

SM 1 1 Perhubungan Awam I

SM 4 Marketing Management

SM 1 Effective Selling Skills

PERSONNELDEVELOPMENT

a. Management Development

MD 18 Supervisor as a Trainer andInstructor

MD 7 Management for Managers

MD 5 Motivation and JobSatisfaction

b. Industrial Relations

IR 6 Industrial Relations &Labour Laws

Date

Feb. 5-9

Aug. 8—10

Jan 9—11

Aug. 14—16

Nov. 19—22

Feb. 20-22

Sept 3—7

Oct. 22-26

June 25—29

Fees (S)

350.00

240.00

180.00

240.00

280.00

210.00

400.00

400.00

450.0O

182

No.

2.

3.

1.

2.

3.

Course

IR 2 Perhubungan PerusahaanUntuk Penyelia

IR 3 Discipline & Procedure inDomestic Enquiry

INDUSTRIALENGINEERING

IE 8 Maintenance Management

IE 4 Filing & RecordsManagement

IE 3 Organisation and Methods(Office Productivity)

Date

Ogos 20—24

Oct. 8-12

Mar 5—9

July 17—19

Oct. 8-12

Fees ($)

350.00

450.00

400. 00

280.00

400.00

183

PUSAT DATA PENGELUARAN NEGARAWILAYAH SABAH

VENUE: KOTA KINABALU

Wilayah SabahNo. 08, Tingkat 7, Blok E

Kompleks KUWASA49, Jalan Karamunsing88000 Kota Kinabalu

No.

1.

2.

3.

1.

2.

3.

1.

2.

3.

4.

Course

MANAGEMENTACCOUNTING

MA 1 Introduction to AccountingPractices

MA 5 Budgetary Control

MA 12 Practical Book-Keeping andAccounting

SALES & MARKETING

SM 1 1 Perhubungan Awam 1

SM 6 Courtesy and CustomerRelations

SM 12 Perhubungan Awam II

PERSONNELDEVELOPMENT

a. Management Development

MD 22 Basic Management

MD 12 Motivasi & Kepuasan Bekerja

MD 7 Management for Managers

MD 7 Leadership & HumanRelations for Managers

Date

Mar 5-9

Aug 1-3

Sept 10—14

Feb. 13—15

July 10-11

Ogos 14—17

Feb. 20-23

Jun 26—28

July 16—20

Sept 24—28

Fees ($)

350.00

240.00

350.OO

180.OO

140.OO

240.00

390.OO

190.00

400.00

400.00

184

No.

1.

2.

3.

1.

1.

2.

3.

1.

2.

Course

b. Industrial Relations

IR 5 Disiplin & TatacaraPenyiasatan Domestik

IR 6 Industrial Relations &Labour Laws

IR 2 Perhubungan Perusahaanuntuk Penyelia

QUALITY CONTROLCIRCLES

QCC 1 QCC Appreciation for TopManagement

INDUSTRIALENGINEERING

IE 4 Filing & RecordsManagement

IE 5 Method Study(Job Simplification)

IE 21 Office Management

INSTITUTE OF HOTELMANAGEMENT

IP 1 Guest Relations

IP 8 Introduction to Tourism

Date

Jun 18—22

Aug 20—24

Sept 24—28

May 11

May 22—24

Jun 11 — 15

Sept 4—7

On Request

On Request

Fees (S)

450.00

450.00

350.00

170.00

280.00

40O.OO

290.OO

210.00

210.00

185

IN-HOUSE PROGRAMMESWhy you should select

National Productivity Centre for In-house Training?

It is the Leading Training Institution in MalaysiaThe National Productivity Centre is an autonomous body with more than25 years of experience in training and is the foremost management train-ing institution in Malaysia. The Centre has a wealth of experience inresearch and development, in training, evaluating training programmesand in drawing up new courses to meet the needs of clients who comefrom the private and public sectors.

LocationIts headquarters is located in Petaling Jaya and its services are availablethroughout Malaysia through its branches in Penang, Kuantan, JohoreBharu, Kuching and Kota Kinabalu.

We Study Your NeedsIn order that your interests are best served we are prepared to examineyour needs and design, develop and conduct the programmes, bethey seminars or training courses in English or in Bahasa Malaysia.

Training MaterialsCourse materials and case studies are usually based upon your com-pany requirements. The training events become more meaningful andpractical and your organization derives benefits immediately.

Training May Be Conducted At your ConvenienceIf needed, the training programmes may be conducted to suit your con-venience at your premise or at any place of your choice.

Follow-upWe recommend, we follow up after the training programme with ad-visory services, evaluation of training effectiveness and implementationof ideas. We have found that follow-up increases the rate of applicationof ideas to practical situations.

We have the PersonnelOur Own Training Resources StaffWe have 134 well qualified and experienced trainers in variousdisciplines.

186

They have had professional training in Malaysia and overseas and theykeep in close touch with the current developments in the variousmanagement disciplines.

Practising Managers in BusinessAs our resource faculty, we have senior managers and practitioners withconsiderable experience in their respective fields. They are prepared toshare their experience for your benefit.

International Experts and Training AdvisorsA panel of experts and Training Advisors from Japan, Germany,England, Australia etc are available. Should you need specific exper-tise, we may able to identify them to meet your organisation's needs.

Training ProgrammesThe training programmes that we offer cover the following areas:

QCC/TQC Management DevelopmentMarketingProfessional SalesmanshipAccounting & Financial ManagementIndustrial RelationsIndustrial EngineeringLow Cost AutomationIndustrial SafetyProductivity PromotionProductivity Measurement -Techniques & AnalysisManagement of Hotel & Restaurant ServicesEntrepreneurship

These are merely broad areas that we cover. For specific areas or needs,please contact us. Our officers will provide full details of our serviceswithout any obligation.

187

CONSULTANCY

What We Offer In ConsultancyWe offer our services in a manner that is as effective as possible. Weconstantly strive to expand our services in order to meet the growingdemands on us. Our professional consultancy services cover:

Training

— Training Needs Analysis— Developing Training Manuals— Training of Trainers— Staff Training

The above can be undertaken for General Management, Marketing, In-dustrial Relations, Industrial Engineering, Financial Services, Hotel andTourist Services, Entrepreneurial Development.

Management— Marketing Research— Feasibility Studies— Organisational Analysis— Marketing Services— Marketing Planning— Industrial Relations— Industrial Engineering— Hotel & Tourist Industry Services— Entrepreneurship

In addition, we offer the following:

Supplementary Services

— Organising Seminars— Promotional Brochures— Preparation of Information Books for Organisations— Training and Implementation— Productivity Measurement & Analysis— Productivity Promotion

Follow-up services form an integral part of all our consultancy services.

188

NPC TRAINING STAFF

MANAGEMENT & SUPPORT SERVICESName Qualification Specialisation

HJ ARSHAD HJ.MARSIDI (IR)(Director)

HJ. RUSLAN KHATIB(Deputy Director)

HJ. AHMAD BEREK(Deputy Director)

HALIMAH ALI(Council/NPC Secretary)

DLC (Hons) 2ndClass—Prod. Eng.M.I. Prod. Eng.Lond.C. Eng. (U.K)Dip. Mgt.Consultancy(West Germany)Dip Quality Control(Netherlands)Prod. Eng.(Malaysia)

B.A, UMCert. Mgt.Consultancy SIETHyderabad, IndiaCert. TourismTokyo, Japan Dip.Teachers' Training,Tourism and HotelMgt., Salzburg,Austria

B.A., (Hons) UMSenior ExecutiveProgramme HarvardBusiness School(HBS) AdvancedMgt. Programme(AMP), EuropeanInst. of Mgt.(INSEAD, France)

B.A.. (Hons) UMDip. Public Adm.,UM

—ManagementTraining &Consultancy

—ManagementTraining &Consultancy,

—QualityManagement

-ManagementTraining andBusinessConsultancy

-PublicAdministration-Management ofBoard/CouncilMeeting_____

189

'Name

IBRAHIM ITHNIN

KAMARULZAMANABU BAKAR

Qualification

B.A., UMDip. System Analyst,MIT, Cert. OfficeAutomation (APO),Japan

B.A. (Hons), UMCert. SupervisoryDevelopment(APO),Indonesia

Specialisation

—PublicAdministration

—PublicAdministration

MANAGEMENT ACCOUNTING SECTION

Name

TEOTEN

MUSTAFA HASHIM

HUSSIN MAT ISA

Qualification

Chartered Assoc.of Cert. Accountant(CACA),UK

B.B.A, UKM

B.B.A, UKM

Specialisation

—FinancialAccounting

—FinancialManagement

—Finance/Accounting

SALES AND MARKETING SECTION

Name

LEE KOK LEONG

Qualification

B.Econs (Hons),MBA (Distinction),Stirling U.K., Dip.Mgt. Consultancy,W. Germany, Dip.Mkt. Mgt. CIM,Lond.

Specialisation

—Sales & Marketing—Marketing &

Corporate Planning—Import & Export— Sales Management

190

Name Qualification Specialisation

AZMAN ZAKARIA

ANUAR PANDAKAHMAD

CHAN KUM SIEW

DA VXD KUANG

LEE SAW HOON

B.A. (Hons)(Soc), UM

B.A. (Hons)(Soc), UM

B.Econs (Hons)(Business Adm.) UM

B. Econs, UMMIEX-GRADM. Inst. M-Lond.

B. Soc. Sc (Hons),USM (Major-Econs)(Minor-Mgt.)Cert. Foreign Trade(APO), Cert. Mgt.Consultancy (APO).Japan

—Sales & Marketing—Customer

Relations—Public Relations—Market Research

—Sales & Marketing—Customer

Relations—Public Relations

and Public Speaking—Market Research

— Sales & Marketing(APO), Cert, Mgt.

— CustomerRelations

—Market ResearchSales Management

—Import & Export

—Sales & Marketing—Courtesy &

Customer Relations—Market Reseach

191

MANAGEMENT DEVELOPMENT SECTION

Name Qualification Specialisation

HJ. MUSTAPHAADD KADIR

JAAFAR OTHMAN

DZULKIFLI SIPON

LIAN LAI PING

B.A., UMCert. Small &Medium ScaleIndustriesPromotion, W.Germany

B.A.(Hons.)(Soc) UM, DipMgt. (Post Grad)Cyprus M. Sc.(OrganisationDevelopment)Sheffield, UK

B. Econs (Hons,) UMCert. Personnel Mgt.,India

B. Econs (Hons)(BusinessAdministration) UMCert. InternationalTrainingMethodology,INTAN Cert.Motivation forProductivity, JPC,Japan

—Human ResourceDevelopment

—ManagerialTraining

—QCC

-OrganisationDevelopment(Consultant)

-OrganisationalBehaviourManagement

-DevelopmentSocialPsychology

-Human ResourceDevelopment

-SupervisoryManagement andTraining

-ManagementTraining

-Human ResourceDevelopment

-SupervisoryManagementand ManagementTraining

192

Name Qualification Specialisation

AB. WAHAB SAAD

SHAHUREN ISMAIL

GUOK ENG CHAI

HASBULLAHHASAN SALLEH

MOHD AMIN AHMAD

B.A (Rons)(Komunikasi) UKMCert. InternationalTrainingMethodology, Cert.QuantitativeAnalysis, INTANCert. TrainingTechniques, Japanand IndiaUndergoing MasterProgramme

B.Sc (Hons) App.Biology UK, Dip. Mgt.ConsultancyNPC/FGU Germany

B. Sos Sc. (Hons),USM M. Soc Sc (Mgt),USM Cert. TrainingTechniques (APO)India and Japan

B.A. Antrop. & Soc.(Rons), UMCert. TrainingTechniques (APO),Japan

B.A (Hons) UKM..Dip. Ed., UM M.B.A.,US International U,San Diego, US.Cert. ProjectFeasibility, Appraisal& Implementation(APO) Philippines &Japan.

—ManagementTraining

—Communication—Motivation—Psychology

—ManagementTraining

—Research

-Small GroupActivity/WorkgroupEffectiveness (QCC)

-Supervisory &Management Training

-Executive/ManagementDevelopment

-ManagementDevelopment

—ManagementTraining

—Small EnterpriseDevelopment

193

INDUSTRIAL RELATIONS SECTION

Name Qualification Specialisation

FRANCIS ARUL

ABD. MALIKJAMALUDDIN

AZLAN KASSIM

BURHANUDDINSAIDIN

MD. KHAIRUDDINMD. ISA

S. PREMA KUMARIA.S. NAIR

B.A. (Hons), UMCert. IndustrialRelations & PersonalMgt., India

B.A. (Hons.)UM

B. Econs. (Hons,)UM

B.Sc. (Agric.), UPM

B.A. Soc. Sc. (Hons),USM

B. Econs, UKM

-IndustrialRelations

-IndustrialRelations

-IndustrialRelations

-IndustrialRelations

-IndustrialRelations

-IndustrialRelations

QUALITY CONTROL CIRCLE SECTION

Name

TONG KAI SENG

OTHMAN DIN

Qualification

B.A. (U.M.)Dip. Ed., U.M.Dip. Ind. Relations(Hague)Cert. Workers'Motivation, (APO),JapanCert. Quality Mgt.(AOTS), Japan

MA ManpowerStudies (ManpowerDevt.) Lond. School

Specialisation

—CollectiveBargaining

— I.R. & LabourLaws

—Productivity GainSharing

— QCC/TQC

—Human ResourcesDevelopment/Management

194

Name

AHMAD MURSHIDABU

JOSEPH PAUL M.

AZMI HAMZAH

AHMAD NAZARIHASHIM

Qualification

of Mgt. PCLB.A. Hons (Soc),UKM, Cert. Workers'Motivation, (APO),Japan Cert. QualityControl Training,(ACTS), Japan

B.A. (Hons)(South East AsiaStudies), UM

B.Econs. (Public(Public Adm.)(Hons), UM, Dip. Ed.,UM, M. Ed. (Adult &Mgt. Ed.) WarwickU, Cert. SupervisoryDevt. (APO)Cert. Total QualityControl, (APO),Japan

B.Sc. (Agribusiness),UPM

B.A. (Hons) (History),UM

Specialisation

—Quality ControlCircles

-Quality ControlCircles

-SupervisoryTraining &Development

-ManagementDevelopment

-SupervisoryDevelopment

-ManagementEducationand Development

-Quality ControlCircles

-SupervisoryDevelopment

-ManagementEducation

-Quality ControlCircles

-Quality ControlCircles

-Supervisory andManagementEducation

195

INDUSTRIAL ENGINEERING, LOW COST AUTOMATION &TOTAL QUALITY CONTROL SECTIONS

Name

SOO CHEONG FUTT

GIAN SINGH (IR)

OTHMAN ISMAIL

TAN FOR SING

Qualification

B. Sc Hons (UM)ACMA (UK)Dip. IE (W.Germany) MTM-A(W. Germany)

B. Eng. MBARegisteredProfesional EngineerAdministrationDip. IndustrialQuality Control

B.Sc. (Mech. Eng.),(Hons) UK, M.Sc.(Ind. Eng.), USADip. Mech. Eng.,UTM

B.Sc. (Mech.) Eng.,Strathclyde, UKDip. Mech. Eng., ITK

Specialisation

—Cost &ManagementAccounting

—Productivity &QualityImprovementTechniques—ProductivityMeasurement &Analysis—Work StudyProductionManagement

—GeneralManagement

—IndustrialEngineering

—ProductivityManagementQuality Control

—IndustrialEngineeringTechniques

—MaintenanceManagement

—Automation(Pneumatics)

—QualityImprovement

—Work Study

196

Name Qualification Specialisation

ABDUL MAJIDIBRAHIM

SHAHDAN MD. LANI

AZIZAN ARIPFIN

B. Eng. (Agri). UPM

B.Sc (Physics) (HonsUKM. Dip.. SystemAnalysis MITCert. ProductivityImprovementProgramme—Work StudyNPC

B App. Sc.(Hons)USl^Cert. ProductivityImprovementProgramme—Work Study. NPCMTM 1,2 CoredataMOMET, (MTMAsso., UK)

-Industrial Safety-Method-TimeMeasurement(MTM)

-ProductionManagement

-PneumaticControl System

-OfficeManagement

-ProductionManagement

-Work Study-Industrial Safety-Office Management-MaintenanceManagement

-ProfitabilityAnalysis

-Productivity'Measurement-Office Management-QCC and Quality-Improvement-Production-Management-Work Study

-QualityManagement

-Work Study-Production-Management-Method-TimeMeasurement(MTM)

-Industrial Safety-MaintenanceManagement

-Office Management

197

Name Qualification Specialisation

ABU ZAKIE AHMAD

TAN PHAIK HOON

S. SIVAPALAN

OTHMAN ISMAIL

GOH SWEE SEANG

B.Sc. (Mech.) Eng.Strathclyde, UKMTM 1,2 & 3,(MTM Association.UK)

B.Eng. (Chem.)," UM

B.Sc.(Hons) Elec.PortsmouthPolytechnicUK, Dip. Elec. Eng.UTK

B. Sc. (Hons) Mech.Eng., UKM. Sc. (Ind. Eng.),WSU, Michigan USADip. Mech. Eng.,UTM

B.Eng. (Hons){Chem Eng.), UMSteam Engineer'sCert. (2nd Grade)(Jabatan Kilang &Jentera)

—Industrial SafetyWork Study

—Methods-TimeMeasurement(MTM)

—Industrial Safety& Health

—Work Study—Production

Planning& Control

—ProductivityMeasurement &Analysis

—IndustrialEngineering

—ProductionManagement

—Maintenance

—MaterialsManagement

—Quality Control—Work Study—MTM

—IE TechniquesMaintenance andAutomation(pneumatics)

-Pneumatic ControlEngineering-MaintenanceManagement(Training andconsultancy)

198

Name Qualification Specialisation

—Genera! PreventiveMaintenanceSystems

—Maintenance ofHydraulic andPneumaticSystems

—Work Study—Method Analysis

and Improvement—Time

Measurement(Time Study/MTM)

—Palm Oil MillManagementProcessingMaintenance

—GeneralProductionConsultancy

—Quality Control—Productivity

Improvement—Work

ImprovementMaintenance

HOTEL MANAGEMENT SECTIONNAME

AZIZ JAAPAR

JOSEPH JUDEGASPER

QUALIFICATION

B.Sc. (EnvironmentSc.), UPMDip. Hotel Mgt.,Salzburg, Australia

B.Sc. (Agribusiness),UPMDip. F & B Mgt..Hotel Consult,Switzerland

SPECIALIZATION

—Housekeeping, Food& Beverage.

—Hotel Management,& BeverageManagement.Computer Education

199

NAME QUALIFICATION SPECIALIZATION

KHALID MATDIN

KHOO PHAIKHONG

MAZIAN KAMAIISMAIL

MD. JASNIHJ. ABDUL AZIZ

MD. NADZRIMD. JELAS

MONICA ANNELOUIS

B.A. (Hons), UMDip. Hotel Mgt.,Salzburg, AustriaDip. Ed., UM

TESL, Cert. Language,Teachers' TrainingColleges, MPLP andMTC

B.Sc. (Hotel & Rest.Mgt.) New Haven U.,USADip. Chef Training,MIT.Dip. Penterjemahan Sc.& Teknik, DBP

B.B.A., Denver U., USA'M.Sc. (Rest., Hotel &Mgt.), Purdue U., USADip. Hotel Mgt., MIT

B.A. (Hons), U.M.M.Sc. (Rest., Hotel &Mgt.), Purdue U., USADip. Hotel Mgt.,Salzburg, Austria

Dip. Hotel Mgt., LesRoches, Switzerland

—SupervisoryDevelopment, RoomDivision, Consultancy

-Food & BeverageManagement, KitchenOperations

-Hotel Management,Consultancy

SupervisoryDevelopmentTraining, Foodand BeverageManagement

-Hotel OperationsSkills Training,SupervisoryDevelopment

200

Name Qualification Specialisation

NOORHISHAMMOHD ALWI

ROSLINA MOHD.ISA

YOW SAU KHONG

ZAINAL ABIDINRAMLI

B.Sc. (Food Sc. andTech.), UPMCert. (FoodPreparation). UK

B.Sc. (Hons),(Physics), UM

B.Econs.. UKMDip. Computer Sc., UTM

B.Sc. (Microbiology),USMDip. Tourism.Salzburg, Austria

-SupervisoryDevelopment,Kitchen Operations.Entrepreneurship.

-SupervisoryDevelopment, Food& BeverageManagement,

-Research

-Front Office.Operations, ComputerEducation

-TourismDevelopment

-Research

PRODUCTIVITY PROMOTION UNITName

MAH LOKABDULLAH (IR)

Qualification

B. Eng. (Mech.), UMP. Eng.; MIMS (Lond.)M. Eng. (IE&M). AIT:Dip. Mgt. Consultancy(W. Germany)

Specialisation

—ProductionManagement

—OrganisationDevelopment

—IndustrialEngineering

—ProductivityMeasurement

201

Name Qualification Specialisation

R. SUQUNARAJAH

ABD. RAHIMYUSOFF

PAUZI HANIPI

NOR AINIAMDZAH

SUHAIMI HAMAD

JURINA ABD.HAMAD

SAMAUDDINRADIMAN

NOR ALIAHOTHMAN

B.A (Singapore)Dip. Ind. Relations(Hague)Cert. Promotion (APO).JapanB.Soc. Sc. USM

B. Econs (Hons) UMCert. Workers'Motivation forProductivity (APO),Japan

B.B.A. (Hons), UKM

B.A. (Hons), UM

B.A. (Hons), UM

B.Econ (Hons) UMMBA (Finance)Oklahoma. OklahomaCity U, USADip. Mgt. ConsultancyNPC/FGU, Germany

Dip. in Microbiology(Fd. Microbiology). MIT.

—ProductivityPromotion

-Productivity Cert.Management andPromotion

-Research-ProductivityMeasurement andAnalysis-ProductivityPromotion

-ProductivityPromotion

-Public Relations-Publication-Communication

-Publications-Communication-ProductivityPromotion

-Finance & Marketing-Small EnterpriseDevelopment

-ProductivityMeasurement

-ProductivityMeasurement

202

Name Qualification Specialisation

MOHD TAJUDDINABDULLAH

SUHAIMY ABD.TALIB

SUJAIDI DASUKI

ANNIE THOMAS

ABD. RAZAKABD WAHAB

B. App. Sc.(Food Technology),USM, Dip. Mgt.Consultancy NPC/FGUGermany

B. Soc. Sc. (EconJ(Hons). USM

Dip. Mass Comm.(Pub. Relations) MITCert. Entrepreneurship(Young EntrepreneurshipScheme) (MEDEC), MIT

Islamic College

B.A. (Hons) USMDip. Librarianship{RMIT Advanced CollegeVie.)

Dip. Library Sc., MIT

—Small EnterpriseDevelopment

—Data ManagementResearch

—Public Relations—Press Relations—Productivity

PromotionCommunication

—Journalism &Publications

—Press Relations—Productivity

Promotion

— Library

—Library

STAFF DEVELOPMENT UNIT

Name

CECILIA ROBERT

Qualification

B.A. Singapore U.B. of Soc. Sc. (Hons)Singapore U.Cert. Mgt. ConsultancyGermany

Specialisation

—Staff Development—Management

Research

203

CONSULTANCY UNIT

Name

GOKUL R. NAIDU

Qualification

B.A., UM, Dip. Ed., UMDip. Mkg.UK, Cert. Consultancy(Delft-Holl)M. Inst. Mkg. MIMC (M)Cert. Mgt. ConsultancyGermany

Area ofSpecialisation

—ManagementConsultancy

REGIONAL OFFICERS

NAME QUALIFICATION SPECIALIZATION

WILAYAH UTARACHOONG LOOKONG

ABDULLAHKASSIM

B.A. (Hons), UMDip. Ed., MalayanTeacher's CollegeKirby, Liverpool,EnglandCert. Skills andTechniques of TrainingLond, MTD,Cert. Advance TrainingMgt. Consultancy,GermanyCert. Executive Mgt.Training, Rep. KoreaCert. Personnel Mgt.Practices (APO), India

B.Sc. (Hons), USMCert. SystematicProblem Solving (Prod.Mgt.), JapanCert. Production Mgt.

-ManagementDevelopment(Motivation, TimeManagementDelegation, Leadershipand Human Relations.

- C omm u n ica tion-Team-Building,Creative Thinking)

-IndustrialEngineering(Work Study.Production-Management)

204

NAME QUALIFICATION SPECIALIZATION

SANTHA KUMARIA/P KATANG

ISMAIL ABD.RAZAK

WILAYAH PANTAITIMUR

AHMAD SAUFIANMOHD. NOOR

WAN HASSANWAN KADIR

RVD Delft, HollandCert. Prod. Mgt.Information Systems,Japan

B.A. (Econs) (Hons),UM, Cert. SupervisoryDevt. Training,Pakistan

B.A. Econs, UKM

MOHD. RAZALIHUSSAIN

B.A. (Econs) & Soc. ScUKM

B.A. (Econs) (Hons),UMDip. Mgt. Consultancy,NPC/FGU, GermanyCert. RegionalIndustrialDevelopmentPhilippines

B.Sc. (Physics),(Hons), Manchester U,UK Cert. ProductionPlanning & Control,JapanCert. Training Courseon Tools foiManagerial DecisionMaking, Japan

i—ManagementDevelopmentMotivation, Leadershipand Human Relation,Instruction of Skill

:—Quality ControlCircles

—Small Enterprise' Development

-Small EnterpriseEntrepreneurship

Small EnterpriseDevelopment-ManagementConsultancy

-IndustrialEngineering-Quality ControlCircles

or-.:

NAME QUALIFICATION SPECIALIZATION

NIK ROSDINIK YUSOFF

BBA, UKMDip. System Analyst(MIT)Cert. TechnologyManagement (APO),Rep. of Korea

-Sales Marketing-Export Promotion

WILAYAHSELATAN

HASSANSULAIMAN

ZAKARIA MD.SHARIFF

CHIA YOK LIN

MOHD. ESA IPAL

B.A. (Hons) UKMMBA Leeds U, UKCert. Personnel Mgt.,W. GermanyCert. Executive Mgt..Japan

B.Sc. (Biology), UKMCert. Trainers' Courseon EntrepreneurshipDevt., UPISSI.Phillipines

B.Sc. (Chem.) Eng.,Surrey U. UKCert. SystematicProblem Solving,Japan

B.A. (Malay Studies)DevelopmentDip. Ed., UMDip. Teacher'sTraining. TourismMgt., Salzburg,Austria

-Personnel Management-Small EnterpriseDevelopment

-Small EnterpriseDevelopment

-IndustrialEngineering

-Workstudy, QualityControl. ProductionManagement)

-Small DevelopmentAccounting,Marketing HotelManagementPersonnelManagement

206

Name Qualification Specialisation

WILAYAHSARAWAK

NIK MUSTAPHARAJAH SALLEH

ISHAK SALLEH

SUCI THOMAS

B.Sc., UKMDip. Mgt. Consultancy.NPC/FGU, Germany

B.A. Econs (Rons), UMCert. Teachers'Training, MPTMDip. Mgt. Consultancy,NPC/FGU. GermanyCert. MalaysianTaxationCert. Problem Solvingon Production Mgt.,Japan

L.L.B (Hons), UKB.A. (Eons), UMDip. Mgt. (MIM)Cert, in LegalPractice (Hons), UMCert. Pub. Relations(IPRM)

-Small EnterpriseDevelopment

-Small EnterpriseDevelopment

-Consultancy inIndustrial RelationAreas (Labour Laws.Business/Com panyLaw, Law of Contract)

WILAYAH SABAH

KASSIM AHMAD

ABDUL LATIFABU SEMAN

M. Commerce (Mgmt),Waseda U, Japan.B. Econs (Applied), UMDip. Mgt. Consultancy,Germany NPC/FGUGermany

B.A. (Econs) (Hons),UM,Cert. Motivation forProductivity, Japan

-Small EnterpriseDevelopment

-Human ResourceDevelopment

207

BAHAGIAN PERKHIDMATAN BUMIPUTERA

Nama Kelulusan Pengkhususan

HJ. AB RAHMANIBRAHIM

HJH. MARZIDAHHJ. MAHMUD

IB. Econs UM

M.B.A (Finance)The AmericanWashington D.C. UDip. Mgmt.Consultancy(NPC/FGU — Germany}

B.A. (Hons.) USM

Pengurusan Kewangan

Penyelidikan

M.B.A. (InternationalBusiness)The AmericanWashingtonD.C.U, USADip. Domestic Science(UK)Cert. Education (UK) — Penulisan Kes

Program Latihan untukPegawai-pegawaiPengembanganPerundingan(Perusahaan Kecil)Pengurusan PemasaranEksport dan ImportStrategi Korporate

NIK ZAINIAH NIK B.A. (Hons.) UMAB. RAHMAN

— Program Latihan Khasuntuk Pegawai-pegawaiPengembangan

M.B.A. (Mgmt.) UKM — Pengurusan Kakitangan— Pemasaran Eksport— Strategi Pemasaran &

Persaingan— Penulisan Kes

MOHD. ZAKIHAMZAH

MUSTAPHASUFA'AT

B.A. Econs. (Hons.) UM

M.B.A. (Finance) UKM

B.A. (Hons.) UM

Penyelidikan

Kewangan

Program Latihan untukPegawai-pegawaiPengembangan

208

Nama Kelulusan Pengkhususan

YAAKOB ISA

MOHD. RAMLIAB. RAHMAN

APILI TAIB

HJ. ANUAR HJ.MAHMUD

M.B.A. (Finance)

Oklahoma CityDip. in Mgmt. Consul-tancy (NPC/FGU -Germany)Cert, in MalaysianTaxation (NPC/TAMS)

B. Soc. Sc. (Hons.)USMM.B.A. New Ham-shire College — USACert. MalaysianTaxation (NPC/TAMS)

B.A. (Hons.) UKM

Perundingan PerusahanKecilPengurusan KewanganPengurusan Pemasaran

— Kewangan

— Komputer

— Dorongan

M.B.A. (Marketing) ; — Teknik-teknikKejurujualan

Oklahoma City U i — Strategi PemasaranDip. in Mgmt. Consul-' — Pengurusan Penge-tancy (NPC/FGU — , luaran PerabotGermany) ;Cert. MalaysianTaxation (NPC/TAMS)

B. Econ. (Hons.) UMM.B.A. UKMCert. MalaysianTaxation (NPC/TAMS)

B. Econ UKM

Cert. MalaysianTaxation (NPC/TAMS)

Pengurusan ProjekKewanganDorongan

Kewangan

Pengurusan Kakitangan

Pengurusan OperasiPengangkutan

209

Nama

HAMDI OTHMAN

AB. AZIZ ISHAK

AB. JALALBEKRIIBRAHIMA Z M I

ABD. RAZAKOMAR

AB. RAHMANKAMIS

Kelulusan

B. Soc. Sc. (Hons.)USMDip. Mgmt. Consul-tacy (NPC/FGU -Germany)

B. Econ. (UM)Dip. Mgmt. Consul-tancy (NPC/FGU —Germany)

B. Econ. (Horis.) UMDip. Mgmt. Consul-Germany)

B. Sc. UKMDip. Mgmt. Consul-tancy (NPC/FGU -GermanyCert. MalaysianTaxation (NPC/TAMS)

B. Econ. (Hons.) UMCert. Ed. TTC K.L.

Pengkhususan

Program Latihan untukPegawai-pegawaiPen gem ban ganPemasaran

Teknik-teknik Kejuru-jualanPengurusan Hotel &Restoran

Peruncitan ModenDorongan

— Perakaunan & AnalisaKewangan

— Teknik-teknik Kejuru-jualaii

— Strategi Pemasaran &Persaingan

— Analisa Kewangan

— Kajian Kemungkinan

— Teknik-teknik Kejuru-jualan

— Strategi Pemasaran

Perakaunan

Peruncitan Moden

Penyelidikan

210

Nama Kelulusan Pengkhususan

ADNANABDULLAH

AHMAD PADZILMAHMUD

CHE AINI IDROS

AWANG MUSA

FATIMAHZAINUDDIN

GHAZALI DIN

Dip. Mgmt. Consul-tancy (NPC/FGU —Germany)

B. Sc. Civil Eng..(Hons.)Manchester U.

B.B.A. (Hons.) UKMDip. Business Studies(MIT)Cert. MalaysianTaxation (NPC/TAMS;

B.A. (Humanities)Hons. USMDip. Mgmt. Consul-tancy (NPC/FGU —Germany)

B. Soc. Sc. (Hons.) US!M.B.A. (Marketing)UKM

B.B.A. (WesternMichigan) USADip. Mgmt. Consul-tancy (NPC/FGU —Germany)

B. Sc. (HBP) Hons.USM

Kewangan &Perakaunan

— Analisa Kos Projek

— Pengurusan Projek

— Pengurusan Penge-luaran Perabot

— Analisa Kewangan

— Penyelidikan Pema-saran

— Penyelarasan Promosi

—Aktiviti Keusahawanan

- Pengurusan Am- Motivasi- Pemasaran Am

/[— Penyelidikan~- Pemasaran

— Perangkaan

— Pengurusan Projek

— Pengurusan Perakaun-an & Kewangan

— Kejurujualan & Eksport

— Analisa Kos Projek

211

Nama Kelulusan

Dip. Mgmt. Consul-tancy (NPC/FGU —Germany)

GHAZI ZAKARIA B. Soc. Sc. (Hons.)USM

ISA ABU BAKAR B. Sc. UKMMBA (Finance)Oklahoma City University USADip. in Mgmt. Consul-tancy (NPC/FGU —Germany)

Pengkhususan

Pengurusan Projek

— Pentadbiran Tapak•Projek

— Penyehdikan

— Pengurusan PusatMaklumat

— Undang-undang &Peraturan Makanan

— Kawalan Mutu— Kemungkinan Projek

— Asas Pemasaran

ISHAK AB.RAHMAN

ISMAIL MOHD.NOR

KAMARUDDINMAMAT

B- Econs. (Hons.) UMEkonomi AnalisaDip. Mgmt. Consul-tancy (NPC/FGU —Germany)Cert. MalaysianTaxation (NPC/TAMS)

B. Sc. (Environment)UPM

B. Sc. (Perniagaantani)UPMDip. Mgmt. Consul-tancy (NPC/FGU —Germany)Dip. System Analysis,MIT

— Penyelidikan

— Kewangan & Per-akaunan

— Penyelidikan

— Kajian-kajian Per-sekitaran

— Pemasaran

212

Nama Kelulusan Pengkbususan

KAMARUDDINMOHAMED

KHAMIS MD.RASHID

KABIR AHMADMOHD. JAMIL

B. Econs. (Hons.) UMDip. Mgmt. Consul-tancy (NPC/FGU —Germany)Cert. MalaysianTaxation {NPC/TAMS

B. Edu. (SainsPertanian) UPM

B. Eng. {Agric.} UPMDip. Mgmt. Consul-tancy (NPC/FGU —Germany)

— Pemasaran Amj— Pentadbiran. Promosi!& Penerbitan

,— Operasi Woksyop &I Senggaraan;— Dorongan— Perancangan Operasi

Sykt. Bas;— Perakaunan

— Analisa Kos Projek

— Perancangan Projek

KHOO KIM HO

MAMAT DAUD

MD. SHUBRIISMAIL

B, Soc. Sc. (Mgmt.)Hons. USMDip. Mgmt. Consul-tancy (NPC/FGU —Germany)Cert. MalaysianTaxation (NPC/TAMS)

Pengurusan Am

Kewangan

Penyelidikan

Kursus Am Pembinaan

B. Sc. (Fizik) Hons. UM |— Kawalan MutuDip. Mgmt. Consul- ;— Perakaunantancy (NPC/FGU — |Germany) ;Cert. Malaysian iTaxation (NPC/TAMS) !

B. Sc. (Hons.)(Building. Housing &Planning)

i— Penyelidikan

213

Nama

MOKHTARDRAHMAN

MUHAMADSAUFIAHMAD

OMAR OTHMAN

RAHMAT HJ.MD. SMAIL

RAMLI RAYA

Kelulusan

Dip. Mgrnt. Consul-tancy (NPC/FGU —Germany)

B. Econ. (Hons.) UM

Dip Mgmt. Consul-tancy (NPC/FGU —Germany)

B.A. (Hons.) UMDip. Mgmt. Consul-tancy (NPC/FGU —Germany)

B. Sc. UKMDip. Mgmt. Consul-tancy (NPC/FGU —Germany)

B. Econs. (Hons.) UMDip. Mgmt. Consul-tancy (NPC/FGU —Germany)

B. Econs. (Hons.) UM

Pengkhususan

-Perancangan BangunanPerumahan

Komputer

- Peruncitan Modcn

- Pungutan Hutang

- Asas Pemasaran

- Pemasaran Am

- Peruncitan Moden

Pengurusan Kawalan &Pengurusan SistemMaklumat

Undang-undang &Peraturan MakananKawalan Mutu

Perakaunan/SimpankinAsas Pemasaran

Perakaunan

Pengurusan Kredit

Pengurusan ModalPusinganAnalisa Kewangan

Program Latihan Khasuntuk Pegawai-pegawaiPengembangan

214

Nama

RAUZAH ZAINALABIDIN

ROKIAH AZIZ

SHAFEE HASHIM

TENGKU AZMITENGKU MAJID

TAN WENGKEANG

Kelulusan

MBA (Marketing) UKMDip. Mgmt. Consul-tancy (NPC/FGU —Germany)

B. Sc. (Pertanian) UPMDip. Mgmt. Consul-tancy (NPC/FGU -Germany)

B. Eng. (Agriculture)UPMDip. Mgmt. Consul-tancy (NPC/FGU —Germany)

B. Econs. (Hons.) UMMBA. New HampshireCollege USAAdvanced Cert.Accounting (NHC)

B. Sains & TeknologiMakanan UPMDip. Mgrnt. Consul-tancy (NPC/FGU —Germany)Dip. Mgmt. Consultan-cy Germany)

B. App. Sc. (Hons.)Electronics Techno.

Pengkhususan

— Pemasaran

— Peruncitan Moden

— Kejurujualan

— Strategi Pemasaran— Dorongan— Pengurusan Kakitangan

— Pengurusan Penge-luaran

— Penyelidikan

Kursus Am Pembinaan

— Program Latihan untukPegawai-pegawalPengembangan

— Perunding PerusahaanKecil

— Kewangandan Perakaunan

— Program Latihan untukPegawai-pegawaiPengem bangan

— Perundingan Per-usahaan Kecil

— Pengurusan Penge-luaran

— Memproses Makanan

— Program Latihan untukPegawai-pegawai

215

Nama

YUSOPF MD. NOH

ZAINUDDINAHMAD

Kelulusan

Dip. Mgmt. Consul-tancy (NPC/FGU —Germany)Method Time Measure-ment Blue Card Prac-tiform Cert.Cert. Malaysian Taxa-tion (NPC/TAMS)

B. Econs. UMDip. Mgmt. Consultan-cy (NPC/FGU —Germany)

B. Econs. (Rons.)Pengurusan Perniaga-anUKMMBA (Marketing)Oklahoma City U

Pengkhususan

PengembanganPerundingan

Pengurusan Penge-luaran

Promosi PerusahaanPengurusan Hotel &Restoran

— Penyelidikan

— Pemasaran

— Kewangan

216

Prodactnrity isfeartcfwnking'sniarta*

217

LOCATION OF NATIONAL PRODUCTIVITY CENTRE (NPC) I

- PAHKNG- K>C HALL- BUMPUTERA SECTION- NSTITUTE OF HOTEL MANAGEMENT- NPC HEAD OFFCE/LECTLRE ROOMS