National HR Report June 2016 - HSE.ie

Data available as at 11th

July, 2016

National HR Report

June 2016

HSE National HR Directorate Leaders in People Services


July, 2016

Leadership and Culture - Future Leaders Programme for Health and Social Care Professions

(Action 1.5)

The dates for the five Modules have been agreed - 26th September, 2016, 20th and 21st

October, 2016, 12th and 13th December, 2016, 23rd and 24th February, 2017 and 10th and

11th April, 2017. Advertising for applications has issued and closing date for receipt of

applications was 23rd June, 2016.

The Health and Social Care Professions Education and Development Advisory Group has signed

off on the Strategy which is currently under consideration.

National Staff Engagement Forum (Actions 1.9, 2.4, 2.1)

Our first ever National Staff Engagement Forum was held on Wednesday 22nd June, 2016. The

Forum through the creation of positive engagements with a broad community of staff has the

potential to assist cultural change and improve experience for our patients. The Forum has

members from a strategic engagement leadership group committed to driving the change

agenda and has a proportional representation of 50 staff members from across health and

social care services. Membership of the Forum is designed to accurately reflect the current staff

profile in the health service as shown in the 2015 Health Service Personnel Census. Over 270

staff members expressed an interest in participating in the Forum which will provide a space to

bring together thoughts and ideas about how we can engage with each other more fully in our

health service. The Forum will be a place where the voice of staff for creating a positive place to

work is heard and acted on. The members will assist the health services to scope and develop a

staff engagement strategy in the coming years which will directly influence and shape how we

involve all staff in the design and delivery of services.

PRIORITY 1 LEADERSHIP & CULTURE


July, 2016

Staff Engagement Survey (Action 2.2)

The second Health Service Employee Survey is due to launch this September. This important

2016 survey is being conducted to seek the views and opinions of our healthcare staff about

what it’s like to work in the Irish health services and builds on the first national staff survey

carried out in 2014. The survey will seek employees’ views on a range of themes concerning

them directly, such as, culture and values, working environment, career progression and

development, equality, diversity and inclusion, leadership direction and communications, staff

engagement, managing change, terms and conditions and job satisfaction.

A priority action for the Health Service People Strategy 2015-2018 is to conduct Staff Surveys to

ensure that the voice of staff is heard. Coupled with this is the need to work with our services to

take actions based on based on the findings. It is very important that as many employees as

possible participle in the Survey. Their feedback is important and will guide us on what we can

do to make our services better, both for our service users and for staff.

In order to support the effort to achieve good participation in the Survey we have assembled a

team of Survey Champions who will be actively involved in encouraging staff around the country

to complete the Survey. Our Survey Champions will be utilising their local networks and

channels and identifying opportunities to encourage take up of the Survey via local meetings,

briefings, email groups and local newsletters. They will actively promote the Survey in the weeks

prior to the launch using local knowledge and resources to ensure that as many staff as possible

are informed about the reasons for completing the Survey and the benefits which can be

realised when improvements are made based on Survey findings.

HR Twitter (Action 2.3)

For most up todate HR News and People Strategy developments, please feel free to follow us on

(@HSE_HR) – twitter.

HR Newsletter (Action 2.3.1)

The June edition of the HR Newsletter has been circulated and is available on the following link:

http://www.hse.ie/eng/staff/Resources/HR_publications/hrnewsletter_june16.pdf

HR HSE Website (Action 2.3.2)

The HR Website Editorial Group has reviewed the HR section of the HSE website and is working

with our colleagues in Digital Communications to reformat the content to ensure that

information is easier to access for our employees, Line Managers and HR personnel. Feedback

from our recent Communications survey was also taken on-board during this review.

PRIORITY 2 STAFF ENGAGEMENT


July, 2016

Health & Safety Update – June (Action 2.12 to 2.14)

National Health & Safety Function

Information

and

Advisory

Staff Safety and

Wellbeing

Website

• New improved website launched for the NSHF on the 14/05/2016

which improves access to safety documentation, guidance and

other supports. See web pages:

http://www.hse.ie/safetyandwellbeing.

• The following new SAGN’s, Checklist and FAQ were added to the

website in May 2016 i.e.

o SAGN 007:01 Documentation to support the implementation of

a Safety Management Programme

o SAGN 005:00 Suspicious Packages-Biological/Chemical Threats

by Post.

o CF021:00 Safety Checklist for Office Environments

o FAQ: 014:01 Statutory Occupational Safety and Health Training

Helpdesk • From the 24/04/2016 (the launch date for the new NHSF

helpdesk) to the 30/05/2016, 112 H&S requests logged to the

helpdesk.

• To log a request, click the following link to access the Health and

Safety Helpdesk:

http://pndchssdweb02.healthirl.net/Health.WebAccess/ss

Stress

Management

Seminars

• Stress Management Seminars - one held in Galway on the

09/05/2016

• Currently working with key stakeholders to identify a structure to

continue these seminars into the future

Other • Work continues on developing link for the distribution of Health

and Safety Alerts throughout the organisation. Consultation

process underway with the National Medical Device Equipment

Office

• Review of European Safety Week Campaign for 2016/2018 –

implementation /planning stage

Policy National Policy

development

In line with the National H&S Policy Team Work plan 2016, progressed

with the review of the following national PPPG’s

• HSE National Manual Handling and People Handling Policy,

2012

• HSE Guideline for Developing a Biological Agents Risk

Assessment for Healthcare Sector,2011

• HSE Policy on the Prevention and Management of Latex

Allergies,2011

• HSE Policy on the Prevention and Management of Stress in

the Workplace, 2012

PPPG’s Final

Stage

Consultation

Process

The following policies updated following consultation with staff side

and re-submitted to NJC for approval:

• HSE Corporate Safety Statement

• HSE Policy on the Prevention of Sharps Injuries

• HSE Guideline on the Safe Handling and Use of Cytotoxic

Drugs


July, 2016

• HSE Policy on Statutory Health and Safety Training

Protocol for

Communicating

Policies,

Procedures,

Protocols and

Guidelines

(PPPG’s)

• Commenced the development of an internal protocol for

communicating the launch of PPPG’s

Workshops /

Seminars

• Attended the Work Related Aggression and Violence – Perspective

and Impacts Seminar (DKIT)

Dangerous Goods

– National

Programme

• In collaboration with the Quality Improvement Division, provided

support regarding the development

of guidance for the safe transport of contaminated medical

devices.

Audit and

Inspection

Auditing • Roll out of National Health and Safety Level 1 audit programme

continues, timetables set for Our Lady of Lourdes Drogheda,

University Hospital Sligo, Mallow General, Bantry General and

University Hospital Tralee.

• 43 audits for CUH returned.

• Audit and Inspection Team participated in ETP assessment and

interview process

NIMS • Work ongoing to develop information/guidance documents for

Managers when completing employee related

accidents/incidents/near misses

Procurement of

services for

measurement of

Anaesthetic Gas

and Ergonomist

• Initial meeting with Office of Government Procurement (OGP)

held. To be pursued internally.

Training Development of

Training

Programmes

a. Training FAQ 014:01 with inclusion of training matrix is

complete

• Management of violence and aggression sub-group and continued

development Project Plan

a. Sub Group to review information provided by expert

consultant

b. Meeting with DKIT Proposal received and presented at

NHSF Team meeting (follow up required with LED and

further information required regarding procurement

consideration)

• Training Request Form (CF:019:01) and Cancellation Form

(CF:020:01) complete and available on the website

• Development of the Health and Safety Training Framework

Agreement in consultation with OGP


July, 2016

a) Specification for tender lots sent to OGP

b) Draft Technical Specification document is currently being

reviewed by training team

c) Next meeting with OGP is 22nd

June 2016.

• Reconfiguring specification of Manual Handling Training

Programme from current format into Training Specification

Standard No. FAS QA58/01 format.

H&S for

Managers E-

Learning Module

• Meeting with HSEland to further develop programme outline and

action plan.

o Final Draft Story Board sent to HSELand 26th

May 2016

Training delivery • Ongoing delivery and coordination of National Health and Safety

Training Programmes

• 16 Training Programmes delivered by Training Team 4th

May – 8th

June

• No Trained 178. No DNA 15. Cost to be incurred due to DNA’s

€794.00

Staffing • Follow up with Public Jobs.ie, Awaiting appointment of additional

Grade III Clerical Officer

Diversity Equality and Inclusion Update (DEI)

Diversity, Equality and Inclusion GOES LIVE on www.hse.ie/diversityequalityandinclusion

(Actions 2.9, 7.6 and 7.8)

Preventative Measures document going out to all Managers with contact names for the various

supports. Tendering process has commenced to engage providers of training interventions to 6

sites selected on a needs assessed basis, agreed between HSE and health service unions.

Graduate Internship Access Place (Actions 2.9, 3.17)

With the assistance of AHEAD Workplace Able Mentoring, a recruitment process has taken

place and an intern has been selected for one year commencing in July.

Proofing Checklist for HSE Events (Actions 2.9, 3.1)

Diversity Equality and Inclusion Proofing Checklist for all HSE training events, seminars and

conferences was launched at HSE Future Leaders Development Programme on June 20th

and will

be distributed for use throughout the HSE for all events.

Input at HR in Health Conference (Action 2.9)

Diversity Equality and Inclusion Strategic Plan 2015-2018 is presented during HR in Health

conference.

Dress Code and Uniform Policy (Actions 2.9, 8.8)


July, 2016

The Dress Code and Uniform sub-group of the Diversity, Equality and Inclusion Steering Group

have completed the consultation process of the draft policy. This is being followed by formal

union consultation in the NJIC Policies and Procedures forum.

National Wellbeing in the Workplace (Action 2.13)

Year to Date, the staff in Workplace Health and Wellbeing have achieved 900 hours of direct

engagement with staff providing support services.

There has been significant, proactive and productive engagement with primary stakeholders to

date including staff aligned to the Workplace Health and Wellbeing unit. A very successful joint

working group with cross union representation has been established and meets on a bi-monthly

basis.

There is ongoing work in integrating with Quality Improvement Division, Quality Assurance

Verification, Corporate Employee Relations, Mediation, Health and Wellbeing, Communications,

HIQA, IT and other divisions.

As required in the work plan for staff engagement (HR Strategy, Priority 2), existing structures

and processes which support employee engagement have been mapped and are in the process

of being fully notified to all stakeholders.

The next level of stakeholder engagements relate to Community Health Organisations and

Hospital Groups to determine the level of service required to be provided through the range of

staff support services aligned to the Workplace Health and Wellbeing Unit.

Examples of excellent practice across staff support services have been identified and will be

used as a basis for further development.

Processes for developing policies and procedures relating to Workplace Health and Wellbeing

will be advanced with all stakeholders.

90% of Workplace Health and Wellbeing staff read the HR monthly newsletter and the HR

monthly report and find it very useful in terms of communication of updates. Upcoming

newsletters will feature Employee Assistance Programme, Manual Handling and Occupational

Health editorial.

The working group comprising Occupational Health staff tasked to produce standard annual

reporting have concluded their work of the last 6 months. Well done to the members of the

group and thank you for your contribution which will be signed off by Clinical Lead,

Occupational Health for national implementation on July 12th.

Health Service Excellence Awards (Action 2.13.1)

HSE Excellence Awards Showcase events for HSE West and Southern areas took place during

June.


July, 2016

HR in Health Conference 2016 (Action 3.8.2)

There were 224 attendees from across the health service at the annual HR in Health Conference

2016 held at the Royal Hospital Kilmainham on 29th June, entitled 'Facing the Challenges,

Embracing the Future'.

The Director General opened the event with the key message that HR needs to role model what

is expected of the rest of the organisation, and needs to live up to the expectations of HR

service users. Mary Connaughton of the CIPD provided valuable feedback from the HR Feedback

Forum and keynote speakers, Dr. Leandro Herraro and Dr. Paul Sparrow provided stimulating

and challenging views on the future of HR. All presentations from the day are available on

www.hse.ie with the podcasts of the speakers available on hseland.ie. A panel discussion

rounded off the morning sessions, with a summary by the National Director of HR, Rosarii

Mannion, emphasising how far we have come with the implementation of the People Strategy

2015-2018.

HR were challenged to embrace ambiguity, to borrow from existing practice demonstrated by

others, to un-learn messages that are no longer useful to the organisation, and to create

organisational structures capable of rapid change and adaptability.

The four parallel workshops in the afternoon were of a more applied nature and offered

participants an opportunity to further network and explore new thinking. As well as workshops

by Dr. Herraro and Dr. Sparrow, there were presentations from the ESB and internal HSE

divisional updates from Occupational Health; Leadership, Education and Development;

Diversity, Equality and Inclusion; Employee Engagement and Performance Achievement.

Feedback on the day was extremely positive. Participants welcomed the opportunity to network

with peers and to keep up to date with HR best practice, with many commenting that they now

look forward to the HR in Health Conference as a valuable component of their annual continuing

professional development.

PRIORITY 3 LEARNING & DEVELOPMENT


July, 2016

Workforce Planning Group (Action 4)

Priority 4 of the Health Services People Strategy aims to ensure a comprehensive workplace

plan is in place based on current and predicted service needs, evidence informed clinical

pathways and staff deployment. It is also a key deliverable of the SRG Programme.

To give effect to Priority 4 the HR Division is committed to supporting and influencing the

development and implementation of a national integrated strategic framework for health

workforce planning, with the objective of recruiting and retaining the right mix of staff and

support operational workforce planning at service delivery level.

A cross Divisional Steering Group has been established and will meet in September to develop

and support implementation of Priority 4. Continued participation by Divisions, HGs and CHOs

will enable the HSE to contribute positively and constructively in the development of the

National Framework.

PRIORITY 4 WORKFORCE PLANNING


July, 2016

Service Employment Levels - May, 2016 (Action 5.1 – 5.13)

Update on EWTD Compliance - March (Actions 5.1, 5.8)

The following summarises the position regarding EWTD compliance to 31st

May 2016:

1. The data deals with 5,423 NCHDs – approximately 99% of the total eligible for inclusion.

Note that this is calculated on the basis that the number of NCHDs is increasing on a month

by month basis. The number of NCHDs included in May 2014 from the same group of

hospitals and agencies was 4,198, in May 2015 it was 5,035;

2. Compliance with a maximum 48 hour week is at 81% as of end May – up 1% from April;

PRIORITY 5 EVIDENCE & KNOWLEDGE


July, 2016

3. Compliance with 30 minute breaks is at 99% - unchanged from April;

4. Compliance with weekly / fortnightly rest is at 99% - unchanged from April;

5. Compliance with a maximum 24 hour shift (not an EWTD target) is at 96% - unchanged from

April;

6. Compliance with a daily 11 hour rest period is at 97% - unchanged from April. This is closely

linked to the 24 hour shift compliance above.

Summary and details attached at Appendix 1.

Attendance Management – April, 2016 (Action 5.6)

Target

April 2015

Full Year

2015

Previous

Month April 2016

YTD 2016 % Medically

Certified

(April 2016)

Absence

Rates

3.50%

4.02%

4.21%

4.69%

4.23%

4.68%

86.39%

NDTP Annual Report 2015 Launched (Priority 5.9)

NDTP has launched its 2015 Annual Report. The report outlines the activity and developments

within each of the three NDTP functions: Medical Education and Training, Medical Workforce

Planning and the Consultants Division, along with an update on additional areas of NDTP activity

during 2015 and some of the priorities for 2016.

Copies of the Annual Report 2015 are available on the NDTP website www.hse.ie/doctors or by

using the following link:

http://www.hse.ie/eng/staff/leadership_education_development/met/annrepts/hse-ndtp-

annual-report-2015.pdf


July, 2016

Performance Achievement (Action 6.4)

Final agreement has now been achieved with the staff panel of trade unions regarding the full

roll out of Performance Achievement process throughout all parts of the Health Service. In

order to underpin a consistent roll out of this new initiative, a National Steering Group has been

established, and terms of reference have been agreed and a first meeting of this group, which

will be jointly chaired by employers and staff side representatives, will take place on the week

ending 8th

July. (A copy of terms of reference for the group is attached).

Additionally, procedures with regards to the commencement of training and equipping of

managers with the necessary skill set to ensure that the implementation of PA will be actioned

in a consistent way throughout all services in being rolled out and dates will be notified to the

system of same.

Performance achievement information & skills sessions are now available by contacting the

following:

CHO Area Hospital Group Contact

1,2 & 3 SAOLTA & UL Hospital Groups Ms. Marie O’Haire

Tel: 091 775865

Email: [email protected]

6,7 & 8 Ireland East & Dublin Midlands

Hospital Groups

Ms. Siobhan Regan


Tel: 057 9370644

4 & 5 South/South West Hospital

Group

Ms. Michele Bermingham


Tel: 021 4921213

9 RCSI & Childrens’ Hospital

Group

Mr. Kevin James


Tel: 041 6871430

Ms. Nuala Flynn

Tel: 01 6209179


HBS/

Corporate/Others

Mr. Seamus Treanor


Tel: 0044 7894 882 075

National Mediation Service update (Action 6.5.1)

A Mediator Panel Engagement and Shared Learning Meeting took place in June 2016.

PRIORITY 6 PERFORMANCE


July, 2016

The meeting opened with a presentation by Dr. Deirdre Curran, NUIG on ‘Growing the Success

of the HSE Mediation Service’. Dr. Curran outlined the work of the Kennedy Institute Workplace

Mediation Group (KIWMRG), the context of workplace conflict management in Ireland, the

importance of research in the area, and examples of other Internal Mediation Programmes. Key

findings from her 2014 Research in respect of the HSE Internal Mediators were outlined and led

to detailed discussions in relation to mediator goals, qualities, expertise and behaviours, with

recommendations for the development of the service.

An update was given on the development of the National Mediation Unit with central access by

phone and email to information and advice from a practitioner mediator as well as case referral

to the service. This initiative is being actively supported by the HR Employee Helpdesk Manger

and Staff, ensuring all queries are dealt with in a timely fashion.

Updated processes around the referral, logging and the requirements of mediators in respect of

reporting of cases to the National Mediation Service were discussed and agreed by the group.

The National Mediation Service can now be accessed across our health services by contacting

(046) 9251255 or [email protected]

For more information visit HSE website and to download our Information Leaflet and Poster for

display in your work areas:

http://www.hse.ie/eng/staff/Benefits_Services/Mediation_Service/

National Investigation Unit update (Action 6.6)

NIMS – Steering Group Meeting

A member of the National Investigations Work Group has been nominated to the National

Incident Management System Steering Group. This will provide greater collaborative working

between HSE National Human Resources, HSE Quality Assurance & Verification Division and the

State Claims Agency in relation to the Investigations Module of the NIMS system.

Human Resources National Investigator Training

Following an advertisement in October 2015 for Human Resources Workplace Investigators a

shortlisting selection panel, comprised of Trade Union Representatives and National Human

Resources, selected applicants to participate in the Human Resources National Investigations

Unit Training Programme which commenced in July 2016.

Below are the details for the first 3 Groups held in June 2016:


July, 2016

Group 1 - 8th

& 9th

June, 2016 (25 participants)

Group 2 - 13th

& 14th


Group 3 - 15th

& 16th


The training was provided internally on a cost free basis, facilitated by Gerry O’Neill BL, Chief

Officer, Community Health Organisation Area 9, Juanita Guidera, Staff Engagement Lead HSE

Quality Improvement Division and Niall Gogarty National Human Resources. Significant work

had been prepared in advance for the preparation of this training with a view to establishing it

as a National Training Model for the Human Resources Investigator Training Programme.

The training was greatly received by all attendees and the positive engagement and feedback,

via the evaluation sheets, has been very encouraging. It further identified a need for a

standardised approach in how we conduct Human Resources Investigations.

A significant number of issues were raised and identified at the training, outside of the

investigations arena, which have been taken on board.

National Federation of Voluntary Bodies Meeting

A meeting with the National Federation of Voluntary Bodies and HSE Social Care Division was

held on 7th

June 2016 to discuss the Draft National Human Resources Guidelines for Establishing

and Conducting Investigations. A presentation was delivered in relation to the update on the

project by Niall Gogarty and whilst initial feedback was received from the Group further

feedback was given on the day.

Meeting with Beaumont Hospital

An exploratory meeting is taking place with Beaumont Hospital on 27th

June in relation to

Human Resources investigations. At this meeting Beaumont Hospital expressed an interest in

being included as a pilot site for this project.

Legal Review - Draft National Human Resources Guidelines for Establishing and Conducting

Human Resources Investigations

Internal Legal Review 1 and 2 have taken place on the Draft National Human Resources

Guidelines for Establishing and Conducting Human Resources Investigations. The Draft

Guidelines are currently in an external Legal Review 3 process. All stakeholders who submitted

feedback sheets have been included in Legal Review 2 and 3.

Further Information/Ideas:

If you wish to contribute any ideas/suggestions, or are interested in this area and have any

feedback, we would like to hear from you. Please email: [email protected]


July, 2016

PNA conference 15th

April, (Action 7.6)

Corporate Employee Relations Update

Job Evaluation

The arrangements for the recommencement of the job evaluation exercise which is provided for

under the Lansdowne Road Agreement remain to be finalised. It is proposed to incorporate the

Job Evaluation Process within the HR Workforce Planning Unit.

Discussions are ongoing between HSE, Department of Health, Department of Public Expenditure

and Reform and the Health Service Unions with regards the shape and scope of the revised

process and has intended to bring these matters to conclusion in the near future.

It should be further noted that a parallel series of engagements is continuing with SIPTU

regarding the recommencement of the procedures that previously obtained in respect of

support grades, however, a number of outstanding issues in regards to this scheme, equally still

remain to be finalised.

Task Transfers

The verification group which was established under the LRC facilitated process re task transfers

from NCHD to nursing staff has been proceeding with respect of its examination of the extent of

same during the month of June.

This has involved visits to all 7 hospital groups and meeting with hospital management and staff

side representatives and the carrying out of a thorough exercise the determine the number of

staff who are sufficiently skilled to enable the roll out the initiative in a satisfactory way.

Psychiatric Nurses Association – Industrial Action

The Psychiatric Nurses Association have served notice of their commencement of national

industrial action by way of a work to rule, effective from Wednesday June 29th

while discussions

are active in an effort to resolve the situation. It should be noted that the other union

representing psychiatric nurses, SIPTU, are not involved in any proposed action.

Ambulance Personnel

Industrial Action was commenced on Monday 20th

June in the National Ambulance Control

Centre, Tallaght, by a number of grades employed in that centre. However, following direct

engagement with the parties the action was stood down to allow for a further period of

engagement and discussion.

Our Lady of Lourdes Hospital – Drogheda

PRIORITY 7 PARTNERING


July, 2016

A work to rule by members of the INMO in this hospital is continuing. Renewed efforts are

being made to try to get a process of reengagement underway in respect of the issues involved

which centre around the union side contention that staffing levels in the hospital are well out of

line with comparable locations.

The parties have been to the WRC on the issue but these talks broke down, and at time of

writing, efforts are continuing with an intention of trying to get reengagement between the

sides.

Activity Update –ERAS- June 2016

Review of the Public Service Sick Leave Scheme (Action 7.9)

The Department of Public Expenditure and Reform’s Review of the Public Service Sick Leave

Scheme is now at an advanced stage. This Review involves an examination of all elements of

the sick pay scheme including the Critical Illness Protocol and Temporary Rehabilitation

Remuneration (TRR). The Sick Leave Review comprises 3 distinct phases:

• Identification of issues (Phase 1)

• Options analysis (Phase 2)

• To Be Finalised (Phase 3)

Under Phase 3, DPER convened a number of consultation workshops with representatives from

each sector to explore options for revisions to the current arrangements and ensure a

standardised and cost-effective approach throughout the public service. This phase has now

been completed and DPER will commence preparing management proposals on the various

issues under review.


July, 2016

HR National Employee Helpline (Action 8.5.1)

Quarter 1 HR Helpline Activity Report attached at Appendix 2.

HR Circulars (Action 8.8)

HR Circular 009/2016 re Public Service Pension (Single Schemes and other Provisions) Act 2012

- New Restriction re Calculation of Pension Benefits.

The above Circular is available on the following link:

http://www.hse.ie/eng/staff/Resources/HR_Circulars/hrcircs2016.html

Rosarii Mannion

National Director Human Resources

PRIORITY 8 HUMAN RESOURCE PROFESSIONAL SERVICES

National HR Report June 2016 - HSE.ie

Documents

Transcript of National HR Report June 2016 - HSE.ie