National Housing Maintenance Forum Checkmate Benchmarking Club

Tim Wilson M3 ConsultancyRobin Summerhill M3 Consultancy

Topics

• What is it

• Brief History of the Checkmate Club

• The new on-line Checkmate

• Current Trends

• Ideas for the future

What is it

A nationwide benchmarking club on repairs and maintenance

Client side: benchmarks costs and quality of performance in delivering services to tenants

Contractor side: benchmarks the efficiency and performance of direct works organisations

What is it ?

• Checkmate uses a number of measures to establish benchmarks, at a level of detail that is not currently available through any other benchmarking service

• The cost is very competitive in comparison with others

• M3 Consultancy offers a cost-effective data collection and input service

History

The DWF commissioned a benchmarking study in 1999 to compare the performance of Direct Works Organisations

In 1999 a HAMMAR South West study developed detailed performance indicators for benchmarking delivery of repairs services to tenants, aided by a grant from the Housing Corporation

2000 Housing Corporation commissioned KPMG to develop a methodology for judging which DLOs were an asset to their parent organisations, particularly relating to voluntary transfers

History

• HAMMAR, the DWF and KPMG joined forces with the NHMF to set up the Checkmate Benchmarking Club in 2000

• The working party also had representatives of the Housing Corporation, ACSCO (now PSI) and the National Housing Federation

• Development was funded by the HAMMAR,DWF, the NHF, and the NHMF

Members

• Data from over 180 members over last 9 years

• Mix of RSLs and Local Authorities– 130 + Housing Associations – 50 + Local authority housing departments,

and ALMOs

• Mix of client and contractor data submissions

Now On-line

• Major review during 2005/6

• Members wanted– Immediate reports when data is submitted– Easier to complete questionnaires– Traffic lights to highlight best and worst PIs– Clearer more graphical reports

• Solution was to develop Checkmate on-line

• Members log-in with email address & password– Controls whether they can input data– Whether client, contractor, or bothCheckmate

_______________________________________________________________________________________

M3 Housing

Welcome Robin Summerhill

Checkmate Online is now released! As Checkmate Online is a new product features are continually being added. If you encounter any errors the Checkmate team is notified automatically and will fix the problem as soon as possible.

If you have any other comments or suggestions on how to improve this product for the final release please do not hesitate to contact us.

User area•Change your password •Request new users •Contact checkmate team

Input data•Input your data •Guide to Checkmate

Graphs and reports

•Key performance indicators •Performance indicators •Generate KPI report •Generate PI report •Export raw data to excel

Administration

Administration options

Logout

Filled automatically if you specify an uplift to the NHF Schedule of Rates

Lists 30 Key Performance Indicators

With traffic lights to highlight what matters

•This is where you select which data sets to benchmark against

•The default is to select the latest data from all members. You can specify how many years to limit this to

•By default cost data from previous years is inflated by the BMI, but you can choose RPI or no inflation

•You can also filter by cost group (TCI), type of organisation, or region

Trends in Round 9

• No major trends emerging

• Occasional “Rogue” results

Repairs Completed within Target

4 5 6 7 8 9

Emergency

98%

98%

99%

99%

Rounds

Emergencies

Repairs Completed within Target

4 5 6 7 8 9

Urgent

91%

92%

93%

94%

95%

96%

Rounds

Urgent

Repairs Completed within Target

4 5 6 7 8 9

Routine

90%

91%

92%

93%

Rounds

Routine

DSO Employees

45 6

78

9

£50,000

£52,000

£54,000

£56,000

£58,000

£60,000

£62,000

£64,000

£66,000

£68,000

Turnover per Operative

5 6 78

9

£11.50

£12.00

£12.50

£13.00

£13.50

£14.00

Average Weekly Investment in Stock

56 7

89

£800

£900

£1,000

£1,100

£1,200

£1,300

£1,400

Total Maintenance Cost Per Unit Per Year

Benefits

• None of us can afford to rest on our laurels• Invaluable information indicating strengths

and weaknesses• Can-openers

– Where could we improve– Who might have ideas we could learn from– What targets should we set to raise our game

• Stringent validation of year on year improvements

Future Developments

• Annual Meeting of Subscribers– Would it be useful?– Where?– When?– Cost?

• Independent Report for Each Member– Is it wanted or needed?– Does online system provide the reports you

require?

Questions

• Try it at www.checkmateclub.co.uk

• Email us at M3 Housing – Robin.Summerhill@m3h.co.uk Operation– info@m3h.co.uk General

• Phone ―020 8254 5580―01249 652523

• Explore www.m3h.co.uk