Nancy Nguyen6705 Hornbeam Ct., Plano, TX 75023,(469) 682-9698.

I am a highly experienced Customer Service professional & Administrative Assistant. I am able to handle a high volume of customer calls in a fast paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. I have excellent listening skills, oral and written communications, problem solving, negotiating skill, and to make decisions independently and quickly with minimal escalations. I am also comfortable and enjoy in interacting with all levels of the organization and public. I am self-motivated to stay organized and get daily and long term goals finished on time and always love to be able to help out with everyone and everything possible. I know I would be a perfect team member for you.

ObjectiveTo find a challenging and long term position as an administrative assistant at a reputed office; which will allow me to further utilize my existing skills and enable to acquire new abilities.

Skills and Proficiencies

45 wpm Typing Speed MS Office programs Bi-lingual (English & Vietnamese) Planning and Scheduling Written Communication Customer Service Experience Strong organizational and analytical skills Internet Research Telephone Reception Excellent interpersonal skills Office etiquette Cash Handling

Fast learner and flexible High self-motivation Dependable

ExperienceAug 2014-Present Customer Service, Billing & Accounting AssistantXmed Oxygen & Medical Equipment, Inc., Addison, TX

Provide administrative/secretarial support for the billing & accounting department such as answering telephones, assisting visitors, and resolving and referring a range of customer’s problems and inquiries

Entering transactions in to the appropriate patient’s profile Coding, billing, and submitting claims to Medicare Responsible for reaching a goal of $40,000-$60,000 of claims a day Scan all paperwork into office filing system Enter invoices for 300 technicians we receive daily Obtain 40-50 intakes with customer’s information and repair needs Create and sent out 25-35 service tickets to technician by email.

May 2012-Oct 2013Module Processor Bank of New York Mellon, Richardson, TX

Opening, sorting, and performing negotiability scans of high dollar value checks

10-key 3,000-4,000 checks with the correct check amount for each transaction into the DMP system

Jul 2011- Feb 2012Beauty Advisor Walgreens, Garland, TX

Provide customer service to all customers

Responsible for maintaining the cosmetic and personal care area clean and kept products stocked

Opening and closing cash register when clocking in and out of work Ran cash register in the beauty department

Jun 2011- Aug 2011Receptionist / Administrative Assistant Farmers Insurance, Richardson, TX

Answered to inquiries on telephone and directed each call to the proper department

Successfully organized appointments between employees and clients Kept detailed messages from the person called upon, containing

name, call timing and business nature Accepted and distributed mail to proper departments

Dec 209- Aug 2011

Cashier Chuck E Cheese, Garland TX

Greeted customers entering store and helping them with their needs Handle cash counter, including credit cards Kept work area cleaned and stocked at all times Tally cash collected at the register and handing it to the supervisor at

shift change

Education 2011

North Garland High School, Garland TX High School Diploma