NANCY L. WARREN

warrennancy2@gmail.com

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OBJECTIVE: To return to an administrative position that utilizes my many years of office experience.

SUMMARY: Dedicated and focused with advanced understanding of customer needs resulting in superior customer service. Excel at prioritizing and completing multiple tasks simultaneously. Following through to achieve goals. Answers high volumes of incoming calls while handling in-person inquires from clients as well as colleagues. Flexible and hardworking with a strong drive to succeed.

HIGHLIGHTS/PROFESSIONAL SKILLS

Microsoft Office Outlook Typing / Transcription/Data EntryWindows Excel MediTech/ EMR / MagiInfoMulti-Line Phones Faxing/Scanning/Copying Internet Research/Filing Organization Grammar/Proofreading/Editing Excellent Communication Skills Self-Starter Problem resolution Deadline Oriented

EMPLOYMENT HISTORY

COMMONWEALTH OF MASSACHUSETTS/ DIVISION OF PROFESSIONAL LICENSURE 01/2013 – Present

Office Specialist - Front Desk Receptionist Consistent implementation of outdated contact list for various Boards of the Commonwealth of Mass;

researching new laws and policies regarding licensing for consumers). Implemented various letters for the Real Estate Board to make applications for customers an easier

task as walk-ins. Duties include answering multi-line phones for 100+ personnel for 31 registration boards, sorting and

date stamping incoming, outgoing mail, filing -- working with the Accounting Unit, Office of Legal Counsel, Office of Prosecutions, Hearings Officers, Occupational Schools, Office of Investigations, Plumbing, Real Estate and more.

Recording weekly calendar of all Board meetings and hearings for pubic and departmental notification using MagiInfo Program as well as Excel and Word Document

All other duties as assigned. Extremely fast-paced.

VARIOUS TEMPORARY EMPLOYMENT AGENCIES 11/2011 – 01/2013 Call Center Representative (Card Fraud Analyst for Major Banking Firm) – 3 month assignment Call Center Representative (Major Boston Teaching Hospital – patient appointments, follow-up care, referrals,

updating pharmaceutical issues) – 3 month assignment

EMCARE, INC. - HOSPITALIST PROGRAM SITE MANAGER/COORDINATOR 3/2009 – 11/2011

Essential Duties and Responsibilities – (Company Contract Ended)- Implemented new office manual for day-to-day procedures to include hospital systems as well as requirements of EmCare. - Coordinated the professional billing process, requiring considerable amount of data entry.- Reviewed medical charts for accuracy and completeness for 14 hospitalists. - Copying/faxing/compiling medical records for accuracy. Aided in billing inquiries, complaints and resolutions.- Interacted with Site Medical Director, Client Services Manager, National Medical Director, and Director of Documentation Education for documentation problem solving, lack of compliance,

in addition to quality assurance. - Served as an effective liaison for patients, RTI, the Inpatient Services Division, Credentialing and the hospital medical and nursing staff, maintaining patient confidentiality/HIPAA compliance/laws.- On-call scheduling for two medical facilities, updated as needed to electronic/written formats. - All other duties as assigned. Extremely fast-paced and deadline oriented.

VARIOUS TEMPORARY EMPLOYMENT AGENCIES 2007 – 2009

Provided diverse administrative/secretarial/receptionist support for varied institutions/companies (hospitals, private health care agencies, Federal Government, attorneys, and more).

Duties included receptionist responsibilities, multiline phones, assisting visitors, maintaining calendars, scheduling appointments, medical transcription and standard typing, filing, setting up filing systems, ordering supplies and resolving a range of administrative problems and ordering of archived records.

Provided all delegated duties as requested.

SELF-EMPLOYED MEDICAL TRANSCRIPTIONIST 1985 – 2007

Sound knowledge of advanced medical terminology, anatomy, physiology and disease processes. Excellent knowledge of medical style, grammar and spelling – including the correct use of punctuation and capitalization rules, including meanings of acronyms. Proficient in the four basics work types (History, Physical Exam, Consultation, Operative reports and Discharge Summaries), as well as specialties, including but not limited to Orthopedics, Rheumatology, Dermatology, Pathology and General Medicine.

Detail oriented with a 24-hour deadline to meet daily. Couriering work to various locations when necessary.

EDUCATION

Northeastern University – Boston - Medical Terminology, Anatomy, Laboratory Path StudiesBentley College – Brookline/Waltham - Business Pre-Law

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RECENT NOTARY PUBLIC FOR THE COMMONWEALTH OF MASS – Commissioned until September of 2021

PRIOR FEDERAL CLEARANCE / PRIOR SPELLING BEE CHAMP

** *** References provided upon request*****