N S Y L V AN I NE PA · 10:30 am - 11:30 am pa nena super sessions resume 11:45 am - 12:30 pm box...

KEYSTONE CHAPTEROF THE NATIONAL

EMERGENCY NUMBERASSOCIATION

ANNUAL FALL CONFERENCESTATE COLLEGE, PA

09.13 • 09.14 • 09.15

THANK YOU FOR CELEBRATING OUR 25TH ANNIVERSARY WITH US!

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E N N S Y LVA N I A N E N A 9 - 1 - 1 •

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inside of front cover

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09.13 • 09.14 • 09.15

Keystone State Chapter of NENAPO Box 369 • Manheim, PA 17545-0369

TABLE OF CONTENTS

2017KEYSTONE CHAPTER

OF THE NATIONALEMERGENCY NUMBER

ASSOCIATIONANNUAL FALL CONFERENCE

PRE-CONFERENCE 3Wednesday, September 13

HELPFUL GUIDES 1Schedule at a Glance, Notes, Conference Map

DAY ONE 4Thursday, September 14

DAY TWO 10Friday, September 15

STATE COLLEGE, PA

PLATINUM SPONSORS 13

NOTE TAKING 12

GOLD SPONSORS 14

SILVER SPONSORS 17

THURSDAY DINNER ITINERARY 22

EXTRA NOTE TAKING 23

PENNSYLVANIA NENA 2017

01 | SCHEDULE AT A GLANCE & NOTES

KEYSTONE CHAPTER OF THE NATIONAL EMERGENCY NUMBER ASSOCIATION2017 SCHEDULE AT A GLANCE

2017 SCHEDULE AT A GLANCE | Use this section to circle classes/events you’ll be attending!

NOTES

NENA COURSE PARTICIPANTS

ENP STUDY GROUP

7:30 AM - 8:30 AM REGISTRATION & FULL BREAKFAST

WEDNESDAY // SEPTEMBER 13

SILVER MAPLE I & II

OUTSIDE SILVER MAPLE I & II

8:30 AM - 12 PM DISABILITY AWARENESS TRAINING FOR 9-1-1 SILVER MAPLE I & II

12 PM - 1 PM LUNCH ASPEN ROOM

ENP STUDY GROUP CEDAR COVE

SILVER COVE

1 PM - 4 PM DISABILITY AWARENESS TRAINING FOR 9-1-1 SILVER MAPLE I & IICONTINUED

ENP STUDY GROUP CEDAR COVE

4 PM - 6 PM PUC 9-1-1 TASK FORCE MEETING RED PINE LIBRARY & RED PINE ROOM

6 PM - 9 PM WELCOME RECEPTION PIG ROAST& LIVE MUSIC ASPEN RETREATHOSTED BY PA NENA CONFERENCECOMMITTEE

THURSDAY // SEPTEMBER 14

7:30 AM - 8:30 AM REGISTRATION & FULL BREAKFASTOUTSIDE SILVER MAPLE I, II, & III

8:30 AM - 9:30 AM CONFERENCE WELCOMESILVER MAPLE I, II, & III

9 AM - 10 AM KEYNOTE ADDRESSSILVER MAPLE I, II, & III

10 AM - 10:05 AM REFRESHMENT BREAKOUTSIDE SILVER MAPLE I, II, & III

11 AM - 11:05 AM REFRESHMENT BREAKOUTSIDE SILVER MAPLE I, II, & III

10:05 AM - 11 AM CLASSES STARTTECHNOLOGY TRACK | SILVER MAPLE I

GIS TRACK | SILVER MAPLE II

OPERATIONS TRACK I | SILVER MAPLE III

VENDOR TRACK I | WHITE OAK LIBRARY

11:05 AM - 12 PM CLASSES STARTTECHNOLOGY TRACK | SILVER MAPLE I


OPERATIONS TRACK I | SILVER MAPLE III


VENDOR TRACK II | RED PINE LIBRARY

THURSDAY // SEPTEMBER 14 - CONTINUED

The Aspen Room

The Aspen Retreat

The Lawn

Men's Room

Stairs

The Field Burger &

Tap

Balcony Seating (Outdoor)

PoolsThe Meadow

Driving Range & Putting Green

Stairs

Red Pine Library

Red Pine Room

White Oak Library

Women's Room

White Oak

Room

To Guest Rooms & Front Desk

Entrances

Aspen Foyer

Men's Room

Cedar Cove

Silver Maple Ballroom I

Silver Maple

Ballroom II

Silver Maple

Ballroom III Women's

Room

SCHEDULE & CONFERENCE MAP | 02

FRIDAY // SEPTEMBER 15

7:30 AM - 8:30 AM REGISTRATION & FULL BREAKFASTOUTSIDE SILVER MAPLE I, II, & III

8:30 AM - 8:45 AM KEYSTONE NENA CHAPTER PRESIDENT WELCOME SILVER MAPLE I, II, & III

ASPEN ROOM

THIS CONCLUDES THIS YEAR’S ANNUAL CONFERENCE

8:45 AM - 9:30 AM STATE OF 911

9:30 AM - 10:15 AM PA NENA SUPER SESSIONS START

10:15 AM - 10:30 AM REFRESHMENT BREAK

OPERATIONS TRACK | SILVER MAPLE I & II

MANAGEMENT TRACK | SILVER MAPLE III

GIS TRACK | WHITE OAK LIBRARY

10:30 AM - 11:30 AM PA NENA SUPER SESSIONS RESUME

11:45 AM - 12:30 PM BOX LUNCH

THURSDAY // SEPTEMBER 14

1 PM - 2 PM EXHIBITS OPEN ASPEN ROOM

4 PM - 6 PM VENDOR RECEPTION ASPEN ROOM

3 PM - 4 PM ANNUAL KEYSTONE CHAPTER OF NENA MEETING SILVER MAPLE I, II, & III

7 PM - 10 PM 25TH ANNIVERSARY DINNERSILVER MAPLE I, II, & III

12 PM - 1 PM LUNCH ASPEN RETREAT

2 PM - 3 PM CLASSES RESUMETECHNOLOGY TRACK | SILVER MAPLE I


OPERATIONS TRACK | SILVER MAPLE III


CONTINUED

KEYSTONE CHAPTER OF THE NATIONAL EMERGENCY NUMBER ASSOCIATION2017 CONFERENCE AGENDA

03 | PRE-CONFERENCE - WEDNESDAY 09.13.17

Silver Maple I & IINENA COURSE PARTICIPANTS

Cedar CoveENP STUDY GROUP

Outside Silver Maple I & IIREGISTRATION & FULL BREAKFAST7:30 AM to 8:30 AM

Red Pine Library & Red Pine RoomPUC 9-1-1 TASK FORCE MEETING 4 PM to 6 PM

HOSTED BY PA NENA CONFERENCE COMMITTEE

Aspen Retreat

WELCOME RECEPTION PIG ROAST& LIVE MUSIC

6 PM to 9 PM

Aspen RoomLUNCH12 PM to 1 PM

Cedar Cove

8:30 AM to 12 PMSilver Maple I & IIDISABILITY AWARENESS TRAINING FOR 9-1-1

ENP STUDY GROUP

CONTINUED

CONTINUED Cedar Cove

1 PM to 4 PMSilver Maple I & II

DISABILITY AWARENESS TRAINING FOR 9-1-1

ENP STUDY GROUP

SEPTEMBER 13WEDNESDAYPRE-CONFERENCE

Outside Silver Maple I, II, & III

DAY ONE - THURSDAY 09.14.17 | 04

Outside Silver Maple I, II, & IIIREGISTRATION / FULL BREAKFAST7:30 AM to 8:30 AM

Keynote Presentation

Presidents’ Award Presentation

State of the Chapter

Silver Maple I, II, & III

9 AM to 10 AM

CONFERENCE WELCOME

OPENING SESSION / KEYNOTE ADDRESS

GARY THOMAS—KEYSTONE NENA CHAPTER PRESIDENT


8:30 AM to 9 AM

Gary will update the membership on this past year’s accomplishments and give an overview of the conference agenda.

GARY THOMAS—KEYSTONE NENA CHAPTER PRESIDENT

BRIAN FONTES—NENA CEO

The Keystone Chapter of NENA will present the Presidents’ Award to Lisa James, in recognition of her dedication to the chapter as treasurer 2009 – 2017.

National NENA Update

RON BLOOM, ENP—PRIVATE SECTOR REPRESENTATIVE, NATIONAL NENA

Ron will update the membership on the latest news from National NENA.

What will our world of 9-1-1 look like in the not too distant future? Next Generation 9-1-1 systems will enable 9-1-1 to keep pace with the rapidly changing world of communication technologies. The factors leading to change include funding, governance, technology, including the Internet of Things, and training. Hear what the future has in store.

REFRESHMENT BREAK10 AM to 10:05 AM

DAY ONE

SEPTEMBER 14THURSDAY

(GIS) Boundaries for NG 9-1-1, The Elephant is Still in the Room

First Net Update

TECHNOLOGY TRACK

DAVID COOK—REGIONAL LEAD, FIRST NETJOHN ROBERTS—AT&T

JOHN GEIB—MODERATOR | JEFFREY BOYLE—DEPUTY DIRECTOR FOR 911, PEMA | MARK ROTHERMEL—TRAINING COORDINATOR, DAUPHIN COUNTYDEPARTMENT OF PUBLIC SAFETY | MARK GREENTHANER—QUALITY ASSURANCE SUPERVISOR, ELK COUNTY OFFICE OF EMERGENCY SERVICESTIM BALDWIN—DEPUTY DIRECTOR, LANCASTER COUNTY-WIDE COMMUNICATIONS

Silver Maple I

Silver Maple II

10:05 AM to 11 AM

Presenters from the First Net Authority and their selected vendor AT&T will provide background and discuss the current status of First Net in Pennsylvania, policy issues and ongoing implementation issues.

Municipal and other civil division boundaries have been identified as strongly recom-mended layers in the Draft NENA NG9-1-1 GIS Data Model and in many cases, are integral to the required PSAP Boundary layer, and the required ESZ layers. This presentation will review the work that has been done through a sub-committee of the Geospatial Coordinating Board Data Program Task Force specifically: “Pennsylvania is re-embarking on development of official base map layers for the Commonwealth, and our Municipal Boundary representations are many and varied. As members of the Data Task Force for the State Geospatial Coordinating Board (GeoBoard) we are investigating the feasibility of creating a Stage 1 unified version that marries the statewide datasets maintained by our Dept. of Transportation and those of Census Bureau.” A question and comment period will be included for audience participation.

GIS TRACK

Round table discussion on the future commonwealth 9-1-1telecommunicator training and certification standards.

Silver Maple III

Commonwealth training and certification program requirements and recommendations are currently in the early stages of development, and input from the PSAP community will help to shape the end result. A conversation will be led by the session panelists, exploring current training and quality programs established at the PSAP level, and the changes necessary to maintain pace with the NG911 transition. Discussing the flow of information in the NextGen environment will help the attendees gain a better understanding of future operational expectations of the PSAP and training needs of the911 telecommunicator.

OPERATIONS TRACK I

10:05 AM to 11 AM CONTINUED

MICHAEL F. BRINKASH—P.L.S.ERIC JESPERSON, MARK LEITZELL, MATTHEW WARNER & STEVE KOCSIS—GISP PRESENTATION & PANEL DISCUSSION

05 | DAY ONE - THURSDAY 09.14.17

JARED STECKEL—SENIOR ENGINEER

Cybersecurity Policy Explained

White Oak Library

The absence of policy to address cyber threats and events is one of the most prevalent issues found in mission-critical infrastructures today. Development of these practices acts as a starting point for hardened defenses, orchestrated event response, and continued employee training. This session will provide an overview of the key aspects of a cybersecu-rity policy, paths to development, and examples of some tools and practices for drills and auditing.

VENDOR TRACK I

Ok, you want me to share my data to support the NG9-1-1 GIS Data Model… Now what?

Silver Maple II

PRESENTATION & PANEL DISCUSSION

This presentation and discussion will look many aspects of GIS data sharing. This will include what are current regional data sharing examples; what are challenges to data sharing; and what opportunities may arise from data sharing. Some of the other topics of this presentation will include the following:

•What do you do when your data model is significantly different from the required NG9-1-1 GIS Data Model?•Why is the State Geospatial Coordinating Board interested in the NG9-1-1 GIS data?•Who else might have access to the data and which data?•What is meant by an ‘authoritative data source’?

GIS TRACK


REFRESHMENT BREAK11 AM to 11:05 AM

Overview of 9-1-1 Location Technologies

TECHNOLOGY TRACK

DOUG KESSER—SAFETY & SECURITY TECHNOLOGIES, COMTECHTELECOMMUNICATIONS CORP.

BARRY C. HUTCHINS | STEVE KOCSIS—GISP | LAURA SIMONETTI

Silver Maple I

11:05 AM to 12 PM

Getting the precise location of a 9-1-1 caller has always been a challenge for public safety. With more calls coming from indoor environments, the challenge has only increased. This session will explore recent advances in location and emerging technologies – such as small cells, Bluetooth, WiFi, and metropolitan beacons, and will specifically look at device-based hybrid location and other supplemental data from the mobile device. The presenter will also evaluate the use of such technologies in a legacy and Next Generation 9-1-1 environment and how such data could be leveraged to better call routing and location accuracy.

10:05 AM to 11 AM CONT.

11:05 AM to 12 PM CONTINUED


MARK GREENTHANER—QUALITY ASSURANCE SUPERVISOR, ELK COUNTY OFFICE OF EMERGENCY SERVICES

“This call may be monitored or recorded for Quality Assurance purposes.”

Does your PSAP have an effective Quality Assurance program? How many times do you call a company and hear “This call may be monitored or recorded for Quality Assurance purposes.”? What does that mean? Is the operator handling my call going to go above and beyond what’s required to help me? Are they going to stick to a rigid policy/procedure in fear of discipline? Just like the private sector our customers deserve the best possible treatment to ensure the best possible outcome. In this interactive workshop we’ll discuss the true meaning behind Quality Assurance and how to implement or improve your PSAP’s Quality Assurance/Quality Improvement program.

OPERATIONS TRACK

ROB WRIGHT—MUTUALINK | DEREK STORM—TUWAY

Case Study: Public Safety Communications Large-Scale Events

When a major event involves triple jurisdictions and includes private entities, existing interoperable radio communications are only the beginning. This session looks at recent events, including the 2015 Papal visit to Philadelphia as well as Super Bowl games on the east and west coasts. These events involved multiple cities, with participation from utilities, hospitals and hotels.

Best practices will be discussed for advanced planning and documentation, the need for voice interoperability as well as text and video interoperability. Agencies and private entities responsible for securing these events must be able to communicate using their own radio, telephone, and video assets, sharing them as needed.

VENDOR TRACK IWhite Oak Library

JOHN ROBERTS—AT&T LEAD MARKET DEVELOPMENT MANAGER, FIRSTNETPROGRAM

FirstNet – For Public Safety, By Public Safety

FirstNet and AT&T are building the first high-speed, nationwide wireless broadband network dedicated to public safety. Join us for an in-depth look at the FirstNet communi-cations platform that will bring 21st century tools to public safety agencies and first responders, allowing them to get more information quickly and helping them to make faster and better decisions.

VENDOR TRACK II

LUNCH

Red Pine Library / Room

Exclusive Vendor Hour – No classes held during this time.

Aspen Retreat


Silver Maple III

12 PM to 1 PM

11:05 AM to 12 PM CONT.

EXHIBITS OPENAspen Room

1 PM to 2 PM

PRESENTATION & PANEL DISCUSSIONBARRY C. HUTCHINS | STEVE KOCSIS—GISP | LAURA SIMONETTI

ROBERT BARNHAM—DIRECTOR, STATEWIDE RADIO NETWORK DIVISION

PA-STARNet Statewide P25 Radio System Update

TECHNOLOGY TRACKSilver Maple I

2 PM to 3 PM

The Commonwealth of Pennsylvania is upgrading and migrating from proprietary land mobile radio technology to P25 public safety standards. This session is intended to inform and discuss the Commonwealth’s most current information related to the Penn-sylvania State Wide Radio System. Opportunities to further partnerships with counties, and improve interoperability will be discussed.

Silver Maple III

My GIS data supporting Public Safety is good, but…bring your own problem to the session.

We have some road centerline overlap issues with a neighboring PSAP. We have a section where the road addresses ranges do not really reflect the structure addresses now used. Penn Dot, Census, Assessment, and the School Districts all have slightly different maps of municipal boundaries, how do we begin to resolve this? Technically, that section is definitely in that township, but you can’t get there from here; what do we do with that? These real-world GIS problems will be illustrated, discussed, and solutions reviewed by a panel of GIS practitioners; as the title says bring your own problem to the discussion.

GIS TRACKSilver Maple II

ERIC WEBB—JENET | KARINA REED—INTELLIGENCE ANALYST SUPERVISOR, PENNSYLVANIA CRIMINAL INTELLIGENCE CENTER (PACIC)

Overdose Information Network (ODIN)

The PSP, Philadelphia/Camden HIDTA and JNET are developing a statewide naloxone administration and drug identifiable markings system for all PA law enforcement accessi-ble through the JNET portal. The application, known as the Overdose Information Network (ODIN), is a centralized repository for law enforcement to enter and track overdoses, naloxone administrations and identifiable drug markings. This presentation will provide attendees with background on the development of this application, including - who will have access to the system, rights and roles within the applications, a demon-stration of system functionality and a discussion centered on future enhancements and changes to support ODIN.

OPERATIONS TRACK

White Oak Library

STEVE BRENNER—DISTRICT MANAGER, REGIONAL TECHNICAL MANAGER,PICTOMETRY

Improved Emergency Response with Oblique Aerial Imagery

From the PSAP to the field, we’ll discuss oblique aerial imagery can improve emergency response through increased spatial intelligence and awareness for call takers and responders.

VENDOR TRACK I


VENDOR RECEPTIONExclusive vendor hours.Enjoy fabulous food and drink while you visit the vendor displays.

25TH ANNIVERSARY DINNER

PLATINUM SPONSORS

GOLD SPONSORS

SILVER SPONSORS

Hosted by PA NENA Executive Board & Sponsoring Vendors.

AMP Global StrategiesAirbus DSMotorola

KOVA, Corp.MCM Consulting Group, Inc.Quality Enhanced Management Systems, Inc.

Carolina Recording SystemsCenturyLink SBM Electronics, Inc.


thank you for celebrating our 25th anniversary with us!

3 PM to 4 PM ANNUAL KEYSTONE CHAPTER OF NENA MEETINGSilver Maple I, II, & III

4 PM to 6 PMAspen Room

7 PM to 10 PMSilver Maple I, II, & III

THIS CONCLUDES DAY ONE — ENJOY YOUR EVENING & SEE YOU TOMORROW!

Chapter Goals & Objectives

KEYSTONE NENA CHAPTER PRESIDENT WELCOME

JOHN GRAPPY—CHAPTER PRESIDENT


Silver Maple I & II

8:30 AM to 8:45 AM

John will outline to the membership the chapter’s 2017 – 2018 goals and objectives.

911 Office Update

STATE OF 911

JEFF BOYLE—DEPUTY DIRECTOR FOR 911, PEMA


8:45 AM to 9:30 AM

Jeff will give an update to the conference attendees on the latest from the 911 office.

PA NENA SUPER SESSIONS

BREAK

PA NENA SUPER SESSIONS9:30 AM to 11:30 AM

10:15 AM to 10:30 AM

BREAK10:15 AM to 10:30 AM

911 and Domestic Violence

OPERATIONS TRACK

RACHEL HAYNES PINSKER—JD, LEGAL SERVICES MANAGER, PENNSYLVANIA COALITION AGAINST DOMESTIC VIOLENCE

This training will define domestic violence, its impact on victims, and explore the mindset of a batterer. We will also discuss strangulation as a form of domestic violence and how its physical impacts present an indicator for lethality. In assessing strangulation, it is critical for a 911 operator to gather as much information as possible from the reporting individual in order to provide a full account to law enforcement. This training will also discuss firearms and how they are inextricably linked to lethality in domestic violence cases. For 911 operators, it is especially critical for them to gather as much information from an individual as possible regarding the use and presence of a firearms. Finally, the training will discuss the Protection From Abuse Database (PFAD) which houses all active Pennsylvania protections orders and how 911 operators can have access to the database to assist them in their work.

DAY TWO - FRIDAY 09.15.17 | 10


REGISTRATION / FULL BREAKFAST7:30 AM to 8:30 AM

DAY TWO

SEPTEMBER 15FRIDAY

PA NENA SUPER SESSIONS CONTINUED

Silver Maple IIIPA NENA SUPER SESSIONS

BREAK

9:30 AM to 11:30 AM

10:15 AM to 10:30 AM

White Oak LibraryPA NENA SUPER SESSIONS

BREAK

9:30 AM to 11:30 AM

10:15 AM to 10:30 AM

Open Records Training

MANAGEMENT TRACK

GEORGE SPIESS—PENNSYLVANIA OFFICE OF OPEN RECORDS

The Office of Open Records was established in 2009 as part of Pennsylvania’s Right to Know Law (RTKL), which moved the state to the forefront of government transparency. This training, which covers the RTKL in detail, provides a solid foundation for Agency Open Records Officers as well as elected officials and managers that are responsible for admin-istering access to public records.

The session will provide guidance on responsibilities, deadlines, best practices; and touch on court cases that have impacted how the law is applied. Questions are encouraged in an interactive, informal setting.

NextGen9-1-1 GIS Data, are you ready? A walk through a self-audit.

GIS TRACK

TIM HAYNES | SCOTT R. ZUBEK—GISP | BARRY C. HUTCHINS | DAVE HAASPRESENTATION & PANEL DISCUSSION

This panel discussion will review a self-audit by three counties who compared their existing GIS data to the NENA NG9-1-1 GIS Data Model as it was found in the first Public Review session. Counties will discuss how they arrived at their conclusions in each audit; what issues they found with their data; and how they intend to resolve issues in order to prepare their GIS data to support NG9-1-1. Time will be allotted for questions and comment from the audience.

�ank � � ��bra�ng �r 25� anni�rsary �� us!

11 | DAY TWO - FRIDAY 09.15.17

BOX LUNCH11:45 AM to 12:30 PMAspen Room

• THIS CONCLUDES THIS YEAR’S ANNUAL CONFERENCE •

NOTES | 12

NOTES

PLATINUMMission Critical Partners, Inc.

Mission Critical Partners (MCP) is a professional services firm that helps public safety clients enhance and evolve their mission critical systems and operations. Through our breadth and depth of experience and an extensive network of resources, we are able to offer unique and successful solutions that solve our clients’ complex challenges. Our planning, implementation and lifecycle management services span all aspects of mission critical communications, while our expertise covers everything from radio to broadband, networks and 9-1-1, and facilities and operations. We provide confidence and support every step of the way, from design and procurement to building and management. The result is a high-performing public safety system that achieves maxi-mum value and optimal efficiency.

Nokia

Nokia has been in the public safety field working with government customers for over 60 years. As former Alcatel-Lucent, we have a long history in Pennsylvania working with counties, regions, and state agencies. We integrate separately owned networks into shared IP/MPLS networks that maintain security, enhance resiliency, and increase capacity for all agencies involved, while saving money by leveraging existing network infrastructure. We pride ourselves on following through with our commitments and going above and beyond to please our customers.

Motorola Solutions, Inc.

Motorola Solutions is a leading provider of mission critical communication and Emergency Management solutions that work seamlessly for our customers. Through leading-edge innovation and communications technology, it is a global leader that enables its customers to be their best in the moments that matter.

To learn more, visit www.motorolasolutions.com

13 | PLATINUM SPONSORS

THANK YOU TOOUR 2017 SPONSORS

AMP Global Strategies

AMP Global Strategies is a woman-owned business providing world-class communica-tion systems including Radio, Microwave, VoIP & CPE Systems. The AMP staff has gone, and continues to go through, extensive training programs with multiple manufac-turers to ensure that the solutions selected and the performance they offer match our customer’s expectations. You can rest assured that your agency will be presented with a variety of options for you to make an informed decision. AMP offers a Quality Assur-ance program that is tailored just for you. Our QA department includes Performance Analysis, Reporting and Training. AMP also provides new site construction, installation and maintenance of towers, tower shelters, grounding and generators. We offer annual inspections, license complaints, load studies and security. Our technicians provide on-going maintenance to keep your day trouble-free. Remember, our company is comprised of Public Safety personnel, Police Officers, Firefighters & EMS. The wealth of first-hand knowledge and experience our employees bring to work each day drives our passion to provide reliable, quality, communications systems designed to be cost effec-tive for your specific needs and budget. AMP provides on-going, 24 hour a day support. 11 States and 5 Countries on 3 Continents. “Yes, we do go there!!”

GOLD

PLATINUM & GOLD SPONSORS | 14

AT&T Public Safety Systems

Call, to Car, to Crisis, AT&T Public Safety Solutions:* Access and share critical information when and where you need it.* Effectively meet day to day challenges and contain costs* Create tactical responses to keep vital services operational during demanding situations.

Tyler Technologies

New World™ public safety software from Tyler Technologies is a fully-integrated, multi-jurisdictional product for police, fire and EMS. It features computer aided dispatch, records, mobile, field reporting, decision support, corrections and fire solutions. With Text-to-911 functionality in CAD and Esri-powered mapping, this software is designed to meet the needs of today and the future for those who serve and protect.

Superion

At Superion, our public safety software solutions are designed by public servants, for public servants. Our fully integrated software suite of Computer Aided Dispatch, Mobile Communication, Mobile Field Reporting, Records Management, Jail Management, and CLEAN/NCIC delivers accurate, instant information to help you keep your communities safe. We are powering the public experience! Please stop by our booth to see our latest mobile smartphone application, and visit us online at superion.com. superion.com

CenturyLink

CenturyLink is a single source for networking, hardware, software, service, database main-tenance for 911 solutions. CenturyLink has built strategic alliances with recognized leaders in public safety hardware and database maintenance services. Their skills, combined with CenturyLink’s advanced network capabilities, provide the Public Safety Answering Points (PSAPs) with exceptional information accuracy and detail. Our Public Safety Product Portfolio includes products such as Enhanced 911, Next Generation 911, CAD, RMS, Voice Recorders, Console Furniture, Radio Console Systems, E911 Controllers, and Netclocks. CenturyLink is a leader in the solution design and implementation of simple and complex E911 deployments. We have developed relationships as well as partnerships with some of the key solution providers in the industry and because of these relationships; we are able to integrate a suite of products best suited to meet customers’ complex E-911 require-ments.

Frontier Communications

Frontier Communications is a Fortune 500 company and a leader in providing commu-nications services to urban, suburban, and rural communities in 29 states, including PA, NY, WV and CT. Frontier Public safety designs, installs and maintains 911 Call Handling systems, 911 network and ANI/ALI offerings to our customers both in and out of our local service areas. Frontier Business Edge™ offers communications solutions to small, medium, local and state governments and enterprise businesses. More information about Frontier is available at www.frontier.com.

KOVA Corporation

KOVA sells, installs and maintains the highest quality recording solutions available today. Our innovative equipment centrally captures CAD screen activity, radio traffic and telephone audio. Integrated with our QA software, our solutions also empower you to accurately track and improve agent performance. Additionally, KOVA has incorporated the first industrial cellular phone recording application, Silent Partner, into its recording solutions platform. Silent Partner is a software app for wireless phones that captures all audio and relevant data for every call. The app can be set to run covert for sensitive appli-cations or be used as a case management tool. Come see Public Safety’s first solution for wireless recording!

MCM Consulting Group, Inc.

MCM Consulting Group, Inc. (MCM) is a formidable group of top-flight industry profes-sionals with over 500 years of combined emergency management, public safety, PSAP, telecommunications, GIS and healthcare experience. Customer satisfaction is our priori-ty, resulting in over a 99% customer repeat rate. Our areas of expertise include, consult-ing for 911 telecommunications, emergency management, regionalization of technology and services, public safety, healthcare, EOC, NG911, PSAP, RF design, and FCC licensing; tower site design and project management, GIS services, and HSEEP exercise design and facilitation. MCM is leading the field in regionalization and consolidation of 911 services. Additionally, MCM develops complete, in depth hazard mitigation plans and provides individualized and specialized training and exercise programs with SMART objectives.

15 | GOLD SPONSORS

Quality Enhanced Management Systems

Quality Enhanced Management Systems has been providing Emergency Dispatch Centers with innovations from real world experience and technologies to comprehensive-ly, effectively and efficiently manage information demands in a complex environment since 1997. We provide an enterprise class, single source software program designed specifically for the 9-1-1 Center to manage your Quality Assurance, Personnel, Education, Services, Municipalities, Vehicles, Resources, Asset Management, Contract Compliance, NIMS Classification and other data in a next generation technology relational database.

SBM Electronics, Inc.

Verint Media Recorders (Audiolog) is an advanced multi-media recording solution. Ability to meet the needs of NG-9-1-1 by having the ability to capture text messaging, screen data, telematics, photos and related ANI/ALI Data. The system is capable of incorporating regional projects on regional networks for cost savings and enhanced interoperability. The recorder offers Insight Center Web-Browser replay tool for quick incident recreation incorporating all media such as screen recording photos. The popular Audiolog Interaction Quality Software (AIQ). Allows customization of forms and the ability to play the recording and perform quality assurance evaluations within the same window.

Spillman Technologies, a Motorola Solutions Company

For more than 30 years, Spillman Technologies has provided public safety professionals with reliable customer service, trusted stability, and integrated software solutions, including Computer-Aided Dispatch, Records Management Systems, Mobile Data & Field Reporting, Mapping & GIS, Jail Management Systems, Fire, Data Sharing, Personnel & Resources, and Analytics & Intelligence-Led Policing. More than 1,800 agencies nation-wide use Spillman’s solutions. Spillman’s flagship on-premises software, Spillman Flex, offers industry-leading integration and multi-jurisdictional capabilities. Spillman’s software-as-a-Service (SaaS) product, Spillman Nova, provides smaller agencies with a world-class public safety software experience directly in the cloud. For more information about Spillman, visit www.spillman.com.

http://www.qems.com [email protected]

GOLD SPONSORS | 16

TuWay Communications

TuWay Communications is a systems integrator specializing in advanced wireless voice and data system solutions. Building on over 50 years of experience constructing and maintaining critical public safety (911, Police, Fire, EMS) radio communications networks, TuWay's products and services portfolio has expanded to include IP networked communications dispatch consoles, voice logging recorders, microwave equipment, distributed antenna systems for improved in-building wireless coverage, and wireless video surveillance systems. TuWay recently launched a staffed Network Support Center (NSC) that provides 24 x 7 x 365 monitoring and servicing of customer networks. In addition to normal network monitoring and maintenance, the NSC also provides advanced real-time network security monitoring and response capabilities to our customers. TuWay's longevity and success is built upon a commitment to providing real value to our customers and to Always Make it Work™.

17 | SILVER SPONSORS

SILVERAirbus DS Communications, Inc.

Airbus DS Communications is a global leader and trusted source for mission-critical communications. Our VESTA® solutions, including 9-1-1, Land Mobile Radio and Emer-gency Notification, lead the way for next generation public safety communications. For over four decades, Airbus DS Communications has upheld its promise to keep people connected when it matters most, designing solutions with an open mind and creating smarter ways to keep all our communities safe. Visit Airbus DS Communications, the home of VESTA®, and learn why your CRITICAL MATTERS™ - www.Airbus-DSComm.com

Caliber Public Safety

Caliber Public Safety proudly serve over 2,500 agencies throughout North America by delivering market driven public safety software and jail management solutions for our clients. Because first responders from various agencies put their lives on the line for their communities every single day, our duty of care is to provide products that ensure the highest level of care for their mission: To help protect and serve, when seconds count.

Blue Wing Services, Inc.

Blue Wing provides Public Safety Operations Consulting, Engineering Services, and Project Management. Blue Wing has been performing Public Safety communications design and consultation for clients for decades with a core focus on mission-critical markets. The staff, who represents more than 100 years of wireless communications experience, has applied the firm’s Operations. Engineered.™ approach successfully to numerous clients and projects. Blue Wing provides a wide range of services for the Public Safety wireless market, including operational needs review, system governance and procedures, fleet mapping, training, system specification development, radio system design, system and product procurement, site zoning and construction, project engineering, project management, technical support, site acquisition, radio products business development, marketing and product analysis, and general management consulting.

Blue Wing approaches systems pragmatically and always keeps the operational goals in focus. Our approach is to always understand clients’ operations, objectives, and intent. After the operational goals are understood, the company secures technology that meets the objectives of the project. The Blue Wing team then provides strong manage-ment methodology to bring the solution to fruition. Blue Wing approaches technology needs and analyses from an operational perspective. The company’s model is to under-stand the operational needs of the client, then provide technical analyses and solution recommendations that fit the need – Operations. Engineered.™ We do not attempt to seek out the latest, greatest technology and make it fit the client’s operations to justify the technology. We believe the system needs and operational processes should drive the technology solution.

SILVER SPONSORS | 18

Capitol Electronics, Inc. – Federal Signal

Professional sales and customer service for the wireless communications industry; representing the following quality manufacturers:*FEDERAL SIGNAL – Down-Stream Warning, Municipal, Industrial, & Commercial Sirens & Alerting*AVTEC – Radio Agnostic. FirstNet Ready. Ideal for multi-agency dispatch consolidation.*EMP LIGHTNING PREVENTION – 20-Year Warranty & $500,000 no strike, GUARANTEE!*ISS – AM Low power portable and fixed broadcast systems*PANASONIC - ToughBook & ToughPads*UNICATION – Multi-band pagers – including P25.*BK-RELM WIRELESS – Two-Way Wireless Radios

Carolina Recording Systems, LLC

Carolina Recording Systems (www.crsnc.com) is a leading distributor, installer, and service provider of communication recording systems. We specialize in communication recording systems designed specifically for mission-critical call centers. We ONLY focus on recording systems, which allows us to know our products and the industries we serve. CRS strives to be the ongoing trusted expert of recording systems for our customers.

CR Solutions

CR Solutions provides product and service solutions for Commonwealth and COSTARS Public Safety Agencies. Our major product line is Evans Consoles, featuring Dispatch III, the ultimate solution for public safety communications centers. We also offer large scale video solutions, seating products, a range of ergonomic accessories, and licensed architecture and engineering services.

CTL

Computing Technologies, LLC (CTL) is an IT Managed Service and Security Provider specializing in mission-critical, hardened high-uptime environments. In addition to the design, engineering and installation of secure and redundant information systems, CTL employs an advanced real-time monitoring system allowing truly proactive response to the majority of issues. Combined with general network administration, vendor management and end-user support, CTL helps organizations achieve higher uptime, greater system resilience and increased productivity.

EagleView powered by Pictometry

Pictometry is a leading provider of geo-referenced aerial oblique image libraries and related software to enhance situational awareness for dispatchers and first responders. Pictometry technologies are widely used by public safety professionals around the country, including by over thirty counties in Pennsylvania. Unlike traditional geospatial information systems that rely on only an orthogonal, or top-down view of an area, Pictometry also captures images obliquely, or from an angle, to create a more natural-three dimensional view so that users can see land features and structures clearly and in their entirety. Pictometry Intelligent Images® offer sophisticated and often critical visual information at user fingertips.

1(888)776-0202 | www.crsnc.com | [email protected]


Geo-Comm Inc.

GeoComm (www.geo-comm.com) was founded in 1995 to provide county governments with turnkey emergency 9-1-1 development services. Over the subsequent 21 years, the company has grown to serve local, regional, statewide, and military agencies in forty-nine states. Today, GeoComm has a national reputation as a leading provider of public safety GIS systems that route emergency calls to the appropriate call center, map the caller’s location on call taker or dispatcher maps, and guide emergency responders to the scene of the accident on mobile displays within police, fire and ambulance vehicles. Our NG9-1-1 GIS solutions provide GIS data quality control, transformation, and aggregation services as well NG9-1-1 system emergency call routing.

JVCKenwood

JVCKENWOOD is a global manufacturer with a specialty in Professional System Solutions and is the parent company of EFJohnson Technologies. EFJohnson leads the P25 communications business segment with expertise on mission-critical quality prod-ucts for public safety and service. P25 products include ATLAS P25 systems with patented Latitude technology and KENWOOD Viking P25 radios with TrueVoice noise cancellation and perpetual software licensing managed with the Vault – a free web-based tool.

IamResponding

IamResponding is the industry leader for Web and App based dispatch notifications, knowing who is responding and where, mapping, and so much more. IaR provides seamless redundancy of pager notifications, and a completely redundant, self-man-aged communication portal for off-air messaging and continuity in the event of a primary CAD failure. Activate your FREE 2-Month trial today to see why more than 6,500 departments use IamResponding!

Keystone Communications, Inc.

Keycall 911 – site monitoring systems.

Logistics Systems, Inc. (LogiSYS)

LogiSYS is a leading provider of Computer Aided Dispatch (CAD) and Records Manage-ment System (RMS) for Public Safety Agencies. LogiSYS employs an open architecture approach that allows our customer the flexibility to address today’s ever changing interoperability needs. A personal approach to customer care and full ESRI integration sets LogiSYS apart from the competition.

SILVER SPONSORS | 20

Priority Dispatch Corporation

Get the right information. At the right time. To the right people. Every call.

We provide comprehensive, integrated dispatching solutions for police, fire and medi-cal 9-1-1 call-taking. As the developers and distributors of the “industry standard” ProQA Paramount® call-taking software and AQUA Evolution® quality improvement software, we have put the International Academies of Emergency Dispatch approved, Priority Dispatch System®, at the core of all our products. PDC also provides training, consulting, and IAED accreditation support.

www.prioritydispatch.net

800-363-9127

Russ Bassett Corporation

For 55 years, Russ Bassett has built a solid reputation designing and manufacturing high quality, innovation products for demanding mission critical environments. Trust-ed in 9-1-1 call center environments, we deliver mission critical solutions involving technology integration, space utilization and user interface. Russ Bassett offers a full-service approach from project planning inception through successful project completion.

Solacom Technologies

Solacom 9-1-1 call handling and management solutions are built on more than 30 years of research and innovation in the application of advanced hardware and software technologies for public safety. Today, Solacom Guardian 9-1-1 solutions support thou-sands of agencies affecting millions of lives annually. From dense urban environments to statewide deployments, Solacom solutions are trusted to streamline 9-1-1 call handling and management processes and enable more efficient collection of critical information in emergency situations.

Thomas Shelby and Company, Inc.

Thomas Shelby & Co, Inc. serves as the sales representative for Watson Dispatch Furni-ture, Concept Seating 24/7 Intensive Use Chairs, Bergvik raised flooring, ROHN communication towers and poles, TBX Towers, Midland P25 radios, and Central Vacuum Systems. In addition, we also have our online after market branch Shelby Products, LLC, and provide service on all our products throughout the territory. We serve the states of Ohio, Michigan, Indiana, Kentucky, West Virginia, and Western Pennsylvania. www.thomasshelby.com; www.shelbyproductsrducts.com. Additional product offerings include Chair Fleet Program, Carpet tile installation or replacement, and Dispatch Education trainings for ergonomics.

Thomas Shelby & Company, Inc.


West Safety Services

Backed by over 36 years of world-class network engineering focused on the needs of public safety, West manages the entire emergency response continuum through data management, reliable networks and a deep understanding of public and personal safety emergency response protocols. Regardless of the communication device, technology or medium, West’s Next Generation network and extensive portfolio of advanced 9-1-1 services can meet public safety needs today and in the future.

Wilmac Business Equipment Company, Inc.

Wilmac is a leading provider of Public Safety Incident Management, Compliance Recording, and Workforce Optimization solutions. We partner with industry-leading manufacturers such as NICE Systems and Red Box to offer comprehensive call record-ing solutions that include customizable, best-of-breed products for voice logging and multimedia data capture. With more than two decades in the call recording industry, and with a specific and concentrated focus on Public Safety and Security, we are uniquely suited to understand the complex needs of your environment. We developed our products and solutions specifically to address major industry concerns such as maximum uptime and high availability, ease of use, and a low total cost of ownership.

Xybix Systems, Inc.

Xybix designs, builds, and implements uniquely suited height-adjustable ergonomic workstations and consoles for public safety professionals. We work closely with 911 Dispatch Centers to create a solution that will accommodate your needs well into the future. We believe everyone can improve their health and we care about making innova-tive furniture solutions to help you achieve better health. Visit our website at www.xy-bix.com or call 800.788.288 for more information.

Zetron

Designs and delivers award-winning communications systems for mission-critical control rooms. Zetron’s integrated solutions combine IP-based radio dispatch, NG9-1-1 call-taking and IP fire station alerting. They are expandable, interoperable, and able to support remote and geo-diverse operations. Zetron has installed thousands of systems and over 25,000 console positions worldwide.

THURSDAY DINNER ITINERARY | 22

http://www.qems.com [email protected]

1(888)776-0202 | www.crsnc.com | [email protected]

PLATINUM GOLD SILVER

• THANK YOU TO OUR 25TH ANNIVERSARY DINNER VENDOR SPONSORS! •

MCMSolutions for an unsafe world.Consulting Group, Inc.

OPENING REMARKSJOHN GRAPPY—CHAPTER PRESIDENTJEFF BOYLE—DEPUTY DIRECTOR, 911 (PEMA)

7 PM

Nationally recognized leader and authority in 9-1-1 / public safety communications.

THE HISTORY OF THE CHAPTERDAN TANCIBOK—PAST PRESIDENT, KEYSTONE NENA

7:15 PM

GUEST SPEAKERSTEVE SOUDER

DINNER7:30 PM

8 PM

LIVE MUSIC9 PM

25TH ANNIVERSARY DINNER ITINERARYTHURSDAY, SEPTEMBER 14

23 | ADDITIONAL NOTES

NOTES

inside of back cover

intentionally blank

Keystone State Chapter of NENAPO Box 369 • Manheim, PA 17545-0369

• P

E N N S Y LVA N I A N E N A 9 - 1 - 1 •

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