MWC Booth A4 BACK - Ergoman IVR_Product... · Key Bene˜ts • Signi˜cantly reduced inbound call...
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Key Benefits • Significantly reduced inbound call volume through increased self-service resolution • Far lower interaction abandonment as customers are guided through the process • Easy transfer to a call center agent at any time • More efficient call routing with smart routing technology • Shorter Average Handle Times as customer’s path is visible to the agent • Powerful analytics for continuous interaction improvement • Increased customer satisfaction and operational costs reduction www.jacada.com Jacada Visual IVR+ enables organizations to transform their existing IVR into a fully-functional Visual IVR experience. Customers can simply touch or click their way through a Visual IVR system, using their mobile phone or Website. The graphical interface enables customers to avoid listening to and remembering long menu trees, resulting in a more engaging customer experience than traditional voice prompt IVR systems. Visual IVR+ 11:23 AM TravelSite New Car Reservation Change Car Reservation > > New Hotel Reservation Change Hotel Reservation > > New Flight Reservation Change Flight Reservation > > powered by Jacada Visual IVR+ Speak with an Agent Schedule a Callback
Transcript of MWC Booth A4 BACK - Ergoman IVR_Product... · Key Bene˜ts • Signi˜cantly reduced inbound call...
Key Bene�ts• Signi�cantly reduced inbound call volume through
increased self-service resolution
• Far lower interaction abandonment as customers are guided through the process
• Easy transfer to a call center agent at any time
• More e�cient call routing with smart routing technology
• Shorter Average Handle Times as customer’s path is visible to the agent
• Powerful analytics for continuous interaction improvement
• Increased customer satisfaction and operational costs reduction
www.jacada.com
Jacada Visual IVR+ enables organizations to transform their existing IVR into a fully-functional Visual IVR experience.
Customers can simply touch or click their way through a Visual IVR system, using their mobile phone or Website.
The graphical interface enables customers to avoid listening to and remembering long menu trees, resulting in a more engaging customer experience than traditional voice prompt IVR systems.
Visual IVR+
11:23 AM
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New Car Reservation
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New Hotel Reservation
Change Hotel Reservation
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New Flight Reservation
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