Munich Re Claims Brochure July 2014
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Claims Service: Background Munich Reinsurance Company of Africa Limited has been operating in South Africa for more than 40 years, although the Munich Re (Group) was active in the Continent, via Munich Re in Munich, for some years prior to commencing the Southern African operation in Johannesburg in 1968. The Head Office of Munich Re in Africa is in Johannesburg, South Africa, with a client service Life office situated in Cape Town. In 1997 Munich Mauritius Reinsurance Company was established as a wholly-owned subsidiary of Munich Reinsurance Company of Africa Limited, in order to best cater for our clients across the Continent and the Indian Ocean Islands. Munich Re, Mauritius, based in Réduit in the business hub of Mauritius, has Client Management offices in Accra – for West Africa - and Nairobi – for East Africa. What we do best. Create competitive advantage Deliver service and solutions Leverage the strength of Munich Re FAQ’s About Munich Re’s Claims Service: Reuben Chikudo, Non-Life Claims Manager A1: Munich Re’s claims philosophy is that we “pay what we owe” and settle all valid claims efficiently and effectively. When we assess incoming claims, we proactively look for reasons to pay and pay quickly. We value the quality of service to our clients by being solutions oriented. Our interaction and inter- face with clients is consistently professional, courteous and polite. With our head office in Mauritius, supported by our client management offices in Nairobi, Kenya and Accra , Ghana, we are closer to our clients to allow us to deliver a claims service at international best practice to our clients all the time. This diverse network distribution also enhances our feedback and communication channels to the benefit of our clients. A2: Cash call requests supported by all necessary documents, require special attention and Munich Re settle these immediately and not later than five(5) working days. Clients have the security and comfort that Munich Re has the ability and willingness to make all urgent payments on demand. Normal claims are also settled quickly and not later than ten(10) working days. Munich Re’s continuous improvement investment in technology resulted in the claims Electronic Approval Process(EAP), recently rolled out, which will certainly shorten settlement turnaround times to the benefit of our clients. However, with respect to more complex and large losses, Munich Re takes proactive initiatives to partner our clients as value-added consultants for a smoother claims management process, including experts panel identifica tion and recommendations, reserving, interpretation of policy wordings and clauses as well as continuous improvement reviews, etc A3: Initial acknowledgement of all correspondence and communication, is done within 48 hours. This is followed by a more substantive response within five(5) working days towards the satisfactory resolution of the claim. Munich Re uses all modes of communication including telephone, e-mail, post and meetings, and often a combination of these, as appropriate. We give regular feedback to our clients on the progress of claims. A4: Munich Re appreciates that clients are looking for sustainable results from their claims operations that can simultaneously support growth, service and profitability(Value!). Munich Re’s claims service, is a value creator and busi- ness enabler, aligned to support these key objectives. Q1: What is Munich Re’s claims philosophy? Q3: What about Munich Re’s response times? Q5: What other claims services does Munich Re offer to its clients? Q4: How can Munich Re’s claims service support clients’ growth and profitability goals and objectives? Q2: How quickly does Munich Re settle claims? A5: Munich Re offers the following free value-addition services, thus enhancing our opinion leadership and visibility to our clients:
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Transcript of Munich Re Claims Brochure July 2014
Claims Service:
Background
Munich Reinsurance Company of Africa Limited has been operating in South Africa for more than 40 years, although the Munich Re (Group) was active in the Continent, via Munich Re in Munich, for some years prior to commencing the Southern African operation in Johannesburg in 1968.
The Head Office of Munich Re in Africa is in Johannesburg, South Africa, with a client service Life office situated in Cape Town. In 1997 Munich Mauritius Reinsurance Company was established as a wholly-owned subsidiary of Munich Reinsurance Company of Africa Limited, in order to best cater for our clients across the Continent and the Indian Ocean Islands. Munich Re, Mauritius, based in Réduit in the business hub of Mauritius, has Client Management offices in Accra – for West Africa - and Nairobi – for East Africa.
What wedo best.
Create competitive advantage
Deliver serviceand
solutions
Leverage the strength of
Munich Re
FAQ’s About Munich Re’s Claims Service:Reuben Chikudo, Non-Life Claims Manager
A1: Munich Re’s claims philosophy is that we “pay what we owe” and settle all valid claims efficiently and effectively. When we assess incoming claims, we proactively look for reasons to pay and pay quickly. We value the quality of service to our clients by being solutions oriented. Our interaction and inter-face with clients is consistently professional, courteous and polite.
With our head office in Mauritius, supported by our client management offices in Nairobi, Kenya and Accra , Ghana, we are closer to our clients to allow us to deliver a claims service at international best practice to our clients all the time. This diverse network distribution also enhances our feedback and communication channels to the benefit of our clients.
A2: Cash call requests supported by all necessary documents, require special attention and Munich Re settle these immediately and not later than five(5) working days. Clients have the security and comfort that Munich Re has the ability and willingness to make all urgent payments on demand. Normal claims are also settled quickly and not later than ten(10) working days. Munich Re’s continuous improvement investment in technology resulted in the claims Electronic Approval Process(EAP), recently rolled out, which will certainly shorten settlement turnaround times to the benefit of our clients. However, with respect to more complex and large losses, Munich Re takes proactive initiatives to partner our clients as value-added consultants for a smoother claims management process, including experts panel identification and recommendations, reserving, interpretation of policy wordings and clauses as well as continuous improvement reviews, etc
A3:Initial acknowledgement of all correspondence and communication, is done within 48 hours. This is followed by a more substantive response within five(5) working days towards the satisfactory resolution of the claim. Munich Re uses all modes of communication including telephone, e-mail, post and meetings, and often a combination of these, as appropriate. We give regular feedback to our clients on the progress of claims.
A4: Munich Re appreciates that clients are looking for sustainable results from their claims operations that can simultaneously support growth, service and profitability(Value!). Munich Re’s claims service, is a value creator and busi-ness enabler, aligned to support these key objectives.
Q1: What is Munich Re’sclaims philosophy?
Q3: What about Munich Re’s response times?
Q5:What other claims services does Munich Re offer to its clients?
Q4: How can Munich Re’s claims service support clients’ growth and profitability goals and objectives?
Q2: How quickly does Munich Re settle claims?
A5: Munich Re offers the following free value-addition services, thus enhancing our opinion leadership and visibility to our clients:
Claims Management
Our Service Proposition
Who are we?
Reuben Chikudo, ACII(UK), FIISA, Dip. Risk Management,Chartered Insurance PractitionerNon-Life Claims ManagerMunich Mauritius Reinsurance Company LimitedTelephone: +230 454 9512 Facsimile: +230 454 7300Mobile: +230 5941 9630 [email protected]
Tanya Ally, BSc(Hons)(Banking, Finance & Int. Trade) Non-Life Claims AdministratorMunich Mauritius Reinsurance Company Limited Telephone: +230 454 9727Facsimile: +230 454 7300 [email protected]
Bhavna Jhundoo, BEng (Hons) (Chemical and Environmental Engineering)Non-Life Claims AdministratorMunich Mauritius Reinsurance Company LtdTelephone: +230 454 9796 Facsimile: +230 454 [email protected]
www.munichre.com
Esha Boodoo, CERT CII(UK), BSc(Hons) Management with Finance. Non-Life Claims TechnicianMunich Mauritius Reinsurance Company Limited Telephone: +230 454 9797 Facsimile: +230 454 73 00 [email protected]
